2018 RAM 3500 Complaints

The contact owns a 2018 Ram 3500. The contact stated that while driving at an undisclosed speed, the ABS warning light illuminated. The vehicle was taken to the dealer where it was diagnosed with a failed hydraulic control unit. The contact was informed that the hydraulic control unit needed to be replaced. The vehicle was not repaired. The contact was informed that the parts were not yet available. The contact received notification of NHTSA Campaign Number: 21V398000 (Wheels); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was unknown. Parts distribution disconnect.

The contact owns a 2018 Ram 3500. The contact stated while driving at an undisclosed speed, the ABS warning light illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the HCU. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); the VIN was included, but parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was 39,000. VIN tool confirms parts not available.

I filled a complaint on the HCU (brakes) on my 2018 Ram 3500 with NHTSA. FCA took forever to finally recall. By then i had already found a new RAM factorty OEM HCU from a RAM DEALER THAT ALSO SELLS ON EBAY, and installed myself. After getting the recall notice in the mail i contacted RAM as the part was already replaced to get reimbursed for same. I sent them the failure code from original incident, picture of the active light on my truck, ebay receipt from ebay with visa payment, and tracking showing it shipped to me. RAM Customer service replied the claim was denied because i showed no install. My email to them clearly stated i installed myself and have been in mechanical maintenance my entire carrer and was one of the first ASE Certified Mechanics in the 1980's. I believe they are not honoring the recall on my vehicle forced on them by NHTSA (thank you from all the RAM owners that they didnt care about) and i should be reimbursed for my cost and labor to install the known recalled failed part. When i tried to reply to the denial email they had already shut down the link. Im sure im not the only one with this problem. Thank you in advance.

The contact owns a 2018 Ram 3500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the dealer stated that the recall repair had to be approved by the manufacturer. The contact stated that the manufacturer was imposing an approval process to repair all affected vehicles and had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

On or about [XXX] my Ram 3500 showed a check engine light indicating to service the HCU/ABS system. After researching this I discovered there was a problem with the HCU/ABS in the Ram 3500. At the time there was no recall for the part. I found the part and replaced the part. On or about 1/25 I received a recall notice from the manufacturer. I proceeded to their website and submitted the required documents for reimbursement. I was promptly denied reimbursement: "Dear Mr. [XXX] , Good day! We understand that this was not the decision that you were hoping for, and we apologize for that, but that is the decision of the company based on the information provided. There is no installation cited and it is not eligible for reimbursement. We look forward to the chance to assist you in the future, and we thank you for being a Ram customer. Regards, Therie Ram Customer Care " I called and talked to several representatives, however, they still will not reimburse for the part. I explained to the representative that I did the work myself and indicated this on the reimbursement form (did the work myself was a selection). I explained this repair was a safety issue, dealers were charging $1500-$2000 to do the repair, and the time of this issue the replacement part was on a nationwide shortage. The dealer could give me no timeframe on when they could secure the part. Due to these reasons I kept looking until I finally found the part and did the repair myself. I provided proof of purchase from the dealer, credit card statement showing payment and offered to take a picture of the old part and installed part side by side as I still have the old part. They still denied reimbursement. Is there anything you can do? It doesn't seem fair that the manufacturer of a defective part gets to make the rules for reimbursement and can deny any disputes the consumer has with their decisions. It seems the NHTSA should have a say in this. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Constant service electronic braking system and service ABS warning lights, loss of all traction control. It started as a intermittent loss of of these systems and now it is a total loss. There is nothing I can do to make it go away or function correctly. I took it to the dealer to talk about the recall and asked if I could go ahead and pay to have the replacement parts installed and they told me everything was unavailable. This problem has been going on for over two months. It is unsafe, now I don't have any ABS or traction control in the middle of the winter, this is the worst possible time this could happen. How can there not be a alternative solution? Someone is going to crash and get killed.

I had the ABS recall repaired 3 years ago when Ram was refusing to acknowledge this as a defective product. I paid for this repair. Under the recall I'm elgiible for reimbursement but the company is refusing to reimburse me for the repair after I sent them an invoice showing proof of work and my payment. This can't stand. Please force them to issue a refund for the $100 I am owed.

My vehicle is experiencing an abnormal free play in the steering wheel during driving on mountain roads. The steering box will all of a sudden get “light” and over steer in a long corner and has been getting worse, I have had several other friends that have experienced total failure of the steering box and have reported that the problem gets worse over time, before complete failure of steering. My nearest dealer has confirmed that the steering box may need to be replaced but it is not a “recall”! Seems pretty dangerous to me if steering may fail. Many online forums have numerous customers with same issue and had to have steering box replaced for this exact senerio. This is a highly costly repair and my truck only has 73kmiles on it. I feel this is a very serious issue that needs to be addressed by Ram! Especially if they have replaced steering boxes due to this exact complaint. They quoted me over $2500 to replace, but said it was not covered under a recall? I am very nervous driving this truck when this situation has gotten worse and is very noticeable when driving.

I am writing to file a formal complaint regarding the "fix" performed on my vehicle related to the V06 Drag Link Recall. The fix, which involved checking the torque settings and welding the locknuts to the adjustment sleeve, has caused significant issues with the alignment of my vehicle. As a result, my truck is unable to be aligned, creating unsafe driving conditions. Vehicles with improper alignment present a serious safety risk, including uneven tire wear, reduced handling capabilities, and compromised braking performance. These dangers not only affect the stability of the vehicle but also pose a threat to the safety of the driver, passengers, and others on the road. The current situation with my vehicle’s alignment, as a result of this inadequate recall fix, is unacceptable and needs to be addressed immediately. I have already attempted to resolve this issue by working directly with a dealership, but after an initial conversation where they assured me the issue would be taken care of, I was subsequently ignored and "ghosted." This lack of follow-through is deeply disappointing, especially considering the severity of the situation. It is my understanding that the fix originally performed on my vehicle was not the permanent solution. The real fix, as I have learned through discussions with other affected customers and further research, involves the installation of a new drag link, followed by a full alignment, at no cost to the customer. I would also like to emphasize that, as evidenced on various online forums, other customers who have encountered similar issues with the V06 Drag Link Recall have had their concerns addressed properly. In those cases, Ram has taken full accountability for the problem and provided the permanent fix as promised. I expect consistent treatment and the same resolution for my vehicle, as I should not be treated any differently than those who have had their issues rectified.

Hello and good day, I purchased a 2018 DODGE RAM 3500 with 82k miles for $31k back in March 2024 @ Cambridge Truck located 5640 Glenn Hwy, Cambridge, OH 43725; Phone number 740-255-5200. My down payment was $8500 and my financial agreement was for $800 a month. My family and I were moving back to Connecticut and we needed a truck for all of our furniture/belongings, and for my fiancé's new landscaping business. On our way home the shifter wasn't shifting properly into gears but we still made it home, thank GOD. We contacted Capitol Garage Chrysler Dodge Jeep RAM which was the closest Dodge. I brought the truck in for a diagnostic and the truck was diagnosed with a faulty/failed transmission. Parts were ordered back in July and expedited in September. I've been in contact with Cambridge Truck and I've been unsuccessful getting anywhere with Cambridge or Dodge even though I purchase an extended warranty the day of purchase. I was having a full blown anxiety attack the day of purchase as well, as I was overwhelmed. I have [XXX] and a [XXX]. I've made every payment including $400 a month for insurance for a vehicle I had on the road for a week. Not to mention I had to extend my Mercedes benz lease as I had no truck to rely on. My Mercedes mileage contract was broken and I was unable to recover my $15,000 down payment. I also had to pay $1200 in lease extension costs, and $800 for insurance. I finally had to purchase another car in October with all of had in my bank $3,700. The truck was for my fiancé's business which has been on hold for 10 mouths, another $100k we're out. This is a huge loss and I'm being ignored and offered nothing. The dealership is well aware of what I'm out as I've requested a refund several times via text to the sales team. After further investigation the 2018 Dodge RAM 3500 has many recalls since 2017. THIS TRUCK CAN'T BE FIXED, THERE'S NO REMEDY OR UPDATES AVAILABLE. I NEED A REFUND! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)