2018 RAM 3500 Complaints

The contact owns a 2018 Ram 3500. The contact received notification of NHTSA Campaign Number: 24V896000 (SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had experienced the failure while driving, causing the audible warning chime to activate, with the traction control and ABS warning lights illuminated, and the cruise control inoperable. The failure mileage was 140,000.

My 2018 Ram 3500 is included in the NHTSA Recall # 24V-896. My warning lights have been coming on for a while now and so I believe my ABS is not active. I am being told parts are not available. As I am sure you know the recall was issued 11/27/2024. I feel like they have had more than enough time to have the parts available and am very dissatisified with the situation.

Some (2017-2018 MY Ram xxx) vehicles may have been built with a brake hydraulic control unit ("HCU") that is susceptible to failure or malfunction which may result in a reduction or change of Anti-Lock Brake System ("ABS")/Electronic Stability Control ("ESC") /Traction Control performance. A failing HCU will initially result in the intermittent loss of ABS/Traction control progressing to permanent loss. The loss of ABS/ESC/Traction control may cause a vehicle crash without prior warning. Recall Incomplete, remedy not yet available. This recall has been listed as not yet available for over a year and a half. How can they say this is a safety issue and deadline my equipment, yet not have a fix over a year and a half later. They need to be forced to fix the issue or approve replacement parts.

No anti lock brakes which causes unsafe braking in acclimate weather which slid sideways as well as almost rear end vehicles ,also causes multiple functions to not work like exhaust brake and transmission issues !

The contact owns a 2018 Ram 3500. The contact stated that while driving at various speeds, the ABS warning light was illuminated on the instrument panel. There was a warning chime coming from the vehicle. The cruise control failed to operate as needed. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was unknown.

The contact owns a 2018 Ram 3500. The contact stated that while driving at an undisclosed speed, the ABS warning light unexpectedly illuminated with a chiming sound coming from the vehicle. The contact stated that the cruise control and 4WD became inoperable. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The dealer was contacted. The vehicle was not diagnosed or repaired. The dealer confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure, a case was opened, and the contact was placed on a waiting list for when parts became available. The approximate failure mileage was 300,000.

While towing 10,000 lb trailer vehicle displayed indicators that traction control and ABS were failing. I've taken vehicle to dealer 5 times since recall and it's now over 1 year and Chrysler failed to remedy recalled defective part 68143491AA. Chrysler complaint case no. 95672952 filed on 2/16/26. Chrysler HAS in fact produced the replacement part No. 68143491AB - supersedes failed part no. above. Local dealers have qty 9 of part locally in stock and sell to public for $500. After calling many parts dept sources, I learned dealers are lying and telling current owners no remedy available under recall so that Chrysler can prioritize replacing Ram trucks traded in to dealers so they can fix under recall and make those vehicles sellable by dealers as highest priority for parts. However, dealers are also willing to sell the new part to consumers at full msrp at parts counter + labor in service center. So they make eligible customers pay full price up front and fight to get reimbursed later after being out nearly $1000 to fix Chrysler's problem. I get that there may not be enough parts on hand for every recalled unit - yet. But there are enough now at dealers that when a truck comes in to dealer service center with proven HCU failure indicators (traction control and ABS warning lights) those customers should be given the recall part with labor as required of Chrysler. In my case, brake failure warning lights were documented 7 months ago at North Fort Worth Auto Nation dealer service center under invoice #187541. So, there is no excuse why I'm now being lied to and told they don't have new part 68143491AB when parts mgr told me himself they have 8 parts in stock at that dealership alone as of 2/16/26. NHTSA is allowing Chrysler to self-regulate on this without sufficient oversight. After a year plus since first recall notice there is NO excuse why current owners should be denied available parts to fix this known major safety issue.

The contact owns a 2018 Ram 3500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. While the contact’s son was driving at an undisclosed speed, the message "Service ABS" was displayed with an audible chime. The check engine and traction control warning lights were illuminated. The dealer and a second dealer, Covert Chrysler Dodge Jeep Ram (8107 Research Blvd, Austin, TX 78758), were made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 166,000.

The contact called on behalf of the owner of the 2018 Ram 3500. The owner received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic). However, the part to do the recall repair was not available. The contact stated that while driving at various speeds, the check engine and ABS warning lights illuminated. In addition, after the ABS warning light illuminated, the cruise control and the traction control failed to function as needed. The vehicle was taken to the dealer. The dealer informed the contact that the part was available at the dealer; however, the manufacturer refused to pay for the recall repair. Most recently, the traction control failed to function as intended. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 150,000.

Vehicle ABS malfunctions routinely. This comprises reliability and overall road safety. This recall is well over 3 years old and the manufacturer has not done enough to remedy this defect, knowing that the entire fleet shares this ABS system failure. On ice, snow and inclement weather conditions the ABS failure results in brakes locking and the vehicle going into sliding. Dodge doesn’t care about the safety of their products and as a consequence risk the safety of millions of Americans daily.