2018 RAM 3500 Complaints

RAM ISSUED A RECALL FOR IT'S STEERING LINKAGE THAT MAY COME APART. THE SOLUTION WAS TO WELD THE BOLTS SO THEY CAN NOT BE LOOSENED. THE FIX NOW FAILS TO ALLOW THE STEERING WHEEL TO BE PROPERLY CENTERED WHEN THE VEHICLE NEEDS AN ALIGNMENT AND THE WHEEL IS OUT OF CENTER. I WAS TOLD BY THE ALIGNMENT SHOP THAT THEY HAVE BEEN TOLD VIA A MEMO FROM CHRYSLER THAT THEY ARE NOT TO CUT THE WELDS AND TO REFER THE CUSTOMER BACK TO THE DEALERSHIP. THE DEALERSHIP REFUSED TO CORRECT THE PROBLEM BECAUSE ANOTHER TIRE STORE DID THE INITIAL WORK AND NOT THE DEALER. THE ALIGNMENT COMPANY IS LES SCHWAB IN RENO, NEVADA AND THE DEALERSHIP REFUSING TO DO THE WORK IS DOLAN RAM, 700 KIETZKE LANE, RENO, NEVADA

TL* THE CONTACT OWNS A 2018 RAM 3500. THE CONTACT WAS INFORMED OF NHTSA CAMPAIGN NUMBER: 19V021000 (STEERING), BUT DID NOT RECEIVE A NOTICE. THE CONTACT TOOK THE VEHICLE TO TWO DIFFERENT DEALERS, INCLUDING FERMAN CHRYSLER JEEP DODGE RAM TAMPA (813-929-2400, LOCATED AT 24314 STATE ROAD 54, LUTZ, FL 33559). THE CONTACT WAS INFORMED THAT THERE WAS NO REMEDY OTHER THAN WELDING THE STEERING NUT SOLID. THE DEALER ALSO STATED THAT THE WARRANTY WOULD EXPIRE AFTER 36,000 MILES. THE CONTACT DID NOT WANT TO WELD THE STEERING NUT SOLID. THE CONTACT STATED THAT THE LOSS OF DIRECTIONAL STEERING CONTROL CAUSED THE OUTSIDE EDGE OF THE FRONT PASSENGER TIRE TO WEAR OUT. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 29,000.

TL* THE CONTACT OWNED A 2018 RAM 3500. THE CONTACT STATED THAT WHILE DRIVING 5 MPH WHILE ON A MOUNTAIN SIDE, WITHIN SECONDS THE VEHICLE TUMBLED DOWN OFF THE CLIFF INTO TREES WHICH STOPPED THE VEHICLE FROM GOING DOWN 8 FEET INTO A RIVER. THE CONTACT FELT THAT THERE WAS A FAILURE WITH THE STEERING WHEEL. THE DRIVER AND FRONT PASSENGER WERE ABLE TO EXIT THE VEHICLE WHEN THE VEHICLE CAME INTO A STOP. THE DRIVER SUSTAINED LACERATION ON THE LEFT ELBOW, BRUISES AND LEFT SHOULDER INJURIES AND THE FRONT PASSENGER SUSTAINED BRUISES. MEDICAL ATTENTION WAS NOT RECEIVED DUE TO COSTS. A POLICE REPORT WAS FILED. THE CONTACT STATED THAT HE WAS UNAWARE IF ANY WARNING LIGHTS WERE ILLUMINATED. THE VEHICLE WAS TOWED TO A TOW LOT AND WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR A DIAGNOSTIC TESTING. THE VEHICLE WAS DESTROYED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V021000 (STEERING). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 64,000.

TRANSMISSION HAS A WHINING SOUND WHEN SHIFTING THROUGH THE FIRST 3 GEARS, DEALER SAID IT WAS NORMAL

WHEN TRYING TO ACCELERATE, WHEN I HIT THE THROTTLE PEDAL THERE'S A DELAY OF AT LEAST 5-10 SEC BEFORE TRUCK RESPONDS AND STARTS ACCELERATING. VERY DANGEROUS WHEN SWITCHING LANES ON HIGHWAY. I'VE READ ONLINE THAT THERE IS A LOT OF OTHERS THAT HAVE THIS SAME ISSUE WITH VEHICLE LIKE MINE.

TL* THE CONTACT OWNS A 2018 RAM 3500. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 19V021000 (STEERING). SOUTH SHORE CHRYSLER DODGE JEEP RAM (516-371-1500, LOCATED AT 550 BURNSIDE AVE, INWOOD, NY 11096) WAS CONTACTED AND INDICATED THAT THEY DID NOT SERVICE LARGE TRUCKS SUCH AS THE CONTACT'S MODEL AND DID NOT HAVE THE TOOLS TO SERVICE THE RECALL CAMPAIGN. STAR CHRYSLER JEEP DODGE RAM (718-479-6200, LOCATED AT 211-10 JAMAICA AVE, QUEENS VILLAGE, NY 11428) STATED THAT THEY WERE UNABLE TO PROVIDE THE TOOLS, PART, AND WELDING THAT MAY BE REQUIRED TO SERVICE THE RECALL. THE MANUFACTURER CONTACTED GARDEN CITY JEEP CHRYSLER DODGE RAM SRT (283 N FRANKLIN ST, HEMPSTEAD, NY 11550, 516-483-2700) AND WAS INFORMED THAT THE PART WOULD NOT BE PROVIDED UNTIL MID DECEMBER OF 2019. THE MANUFACTURER WAS CONTACTED TO ADDRESS PART AVAILABILITY. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. *BF *TR

TL* THE CONTACT OWNS A 2018 RAM 3500. THE CONTACT STATED THAT THE CHECK ENGINE INDICATOR FLASHED AND REMAINED ILLUMINATED. THE VEHICLE WAS TAKEN TO UNIVERSITY CHRYSLER DODGE JEEP RAM OF ROME (2500 NEW CALHOUN HWY NE, ROME, GA 30161, (706) 232-7793) AND JAMES O'NEAL CHRYSLER DODGE JEEP RAM (634 HIGHWAY 27 NORTH, BREMEN, GA 30110, (833) 767-0581) THREE TIMES EACH, BUT NEITHER COULD DETERMINE THE CAUSE OF THE FAILURE. THE VEHICLE OWNER INQUIRED ABOUT A BUYBACK OPTION SINCE THERE WAS NO REMEDY. THE VEHICLE WAS NOT REPAIRED AND REMAINED AT THE JAMES O'NEAL DEALER FOR OVER THREE MONTHS. THE APPROXIMATE FAILURE MILEAGE WAS 86,000.

CALLED DEALER SOUTH SHORE CHRYSLER DODGE JEEP RAM 550 BURNSIDE AVE INWOOD, NY 11096-1237 516-371-1500 AFTER CALLING THEY SAID TO BRING IN VEHICLE. WHEN I GOT THERE I WAS TOLD THEY CAN NOT DO THIS RECALL AT THIS LOCATION. I TOLD THEM ON THE PHONE MY VIN NBR AND THE RECALL BUT THEY SAID THEY COULD NOT REPAIR IT. THEY RECOMMENDED DODGE DEALER IN WESTBURY NY. WHEN I CALLED THEM THEY SAID THE NEXT APPOINTMENT WAS IN AUGUST. I TOLD THEM THIS WAS A RECALL THAT INVOLVED THE STEERING, BUT THEY SAID AUGUST WAS NEXT APPOINTMENT. THEY GAVE ME PHONE NBR FOR DODGE WHO GOT IN TOUCH WITH STAR CHRYSLER JEEP DODGE FIAT 211-10 JAMAICA AVENUE QUEENS VILLAGE, NY 11428-1541 718-479-6200. I ASKED THEM TO MAKE SURE THIS DEALER COULD DO THE WORK AND WAS TOLD THAT THEY COULD. I DROPPED THE TRUCK OFF TUESDAY 5/28. JUST GOT A CALL FROM THE SERVICE DEPT AND THEY SAID THEY CAN NOT DO THIS REPAIR . THIS IS THE SECOND DEALER WHO WAS TOLD ABOUT THE RECALL AND SAID TO BRING IT IN, BUT COULD STILL NOT PERFORM THE REPAIR. THIS IS A SAFETRY ISSUE INVOLVING THE STEERING AND SHOULD BE FIXED ASAP.

THE BRAKES ARE VERY SOFT AND THE TRUCK LEANS ON THE DRIVERS SIDE. DRIVERS SIDE REAR SITS 1 INCH LOWER AND THE FRONT DRIVERS SIDE IS 1/2 LOWER THIS LEANING ISSUE CAUSES THE TRUCK TO HANDLE DIFFERENT WHEN TURNING RIGHT WHILE DRIVING.

TL* THE CONTACT OWNS A 2018 RAM 3500. WHILE DRIVING APPROXIMATELY 35 MPH AND TOWING A FIFTH WHEEL TRAILER, THE BRAKE PEDAL WAS DEPRESSED; HOWEVER, IT WAS DIFFICULT TO SLOW DOWN THE VEHICLE. THE VEHICLE WAS TAKEN TO SHIVELY MOTORS DODGE CHRYSLER JEEP RAM OF SHIPPENSBURG (LOCATED AT 608 W KING ST, SHIPPENSBURG, PA 17257, (717) 532-4136) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE VEHICLE OPERATED AS INTENDED. THE CONTACT REQUESTED THAT THE MECHANIC PERFORM A VOLTAGE TEST ON THE INTEGRATED TRAILER BRAKE CONTROLLER. THE VOLTAGE READ 8.3 VOLTS INSTEAD OF 12.6 VOLTS, WHICH WAS NEEDED TO ACTIVATE THE INTEGRATED TRAILER BRAKE CONTROLLER. THE CONTACT STATED THAT AN AFTERMARKET INTEGRATED TRAILER BRAKE CONTROL WAS INSTALLED AND THE BRAKING SYSTEM PERFORMED AS INTENDED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 5,500.