2018 RAM 3500 Complaints

TL* THE CONTACT OWNS A 2018 RAM 3500. THE CONTACT HAD NOT EXPERIENCED ANY STEERING FAILURES UNTIL IT WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 19V021000 (STEERING). KEFFER CHRYSLER JEEP DODGE RAM (8214 E INDEPENDENCE BLVD, CHARLOTTE, NC 28227, (704) 532-1050) INDICATED THAT THE INTERIM REPAIR WAS TO WELD TWO BOLTS ONTO THE STEERING LINKAGE UNTIL THE PART WAS AVAILABLE FROM THE MANUFACTURER. THE CONTACT WANTED THE DRAG LINK ASSEMBLY REPLACED. THE VEHICLE WAS NOT ABLE TO RECEIVE AN ALIGNMENT CORRECTLY AND THE DEALER CLEARED THE RECALL CAMPAIGN. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS UNKNOWN.

I HAD RECALL VO6 COMPLETED BY A DEALER LAST WEEK. THE 2 JAM NUTS WERE WELDED TO THE ADJUSTMENT FOR THE DRAG LINK. I NOTICED THAT MY STEERING WHEEL WAS NOT CENTERED, AND LOOKED UNDER THE TRUCK AND FOUND THAT THE INSPECTION MARKS WERE ON THE BACK SIDE OF THE ASSEMBLY. I TOOK A WRENCH AND COULD STILL TURN THE ADJUSTER AND CENTERED MY STEERING WHEEL. I WAS UNDER THE IMPRESSION THAT THE JAM NUTS STOPPED THE ADJUSTER FROM TURNING, BUT IT DOESN'T ON MINE, SO I FAIL TO SEE HOW WELDING THE NUTS TO THE ADJUSTER DID ANY GOOD. NOW THE JAM NUTS AND ADJUSTER ARE ALL ONE ASSEMBLY AND THE WHOLE UNIT TURNS RATHER EASILY. THIS WELDING FIX DID NOTHING TO REMEDY THE PROBLEM WITH THE RECALL.

INTEGRATED BRAKE SYSTEM FOR TOWING TRAILERS (ITBS) DOES NOT WORK. SAFETY HAZARD AS THE TRUCK CAN NOT STOP THE 150000 POUND 29T ARCTIC FOX 5TH WHEEL. AFTER 4 ATTEMPTS DODGE GAVE UP AND SAID THE ITBS WORKS AS DESIGNED. THE 5TH WHEEL WAS CERTIFIED THAT THE BRAKES WORK WITH OTHER TOW VEHICLES. NOT WITH OUR RAM 3500 WHICH IS RATED TO TOW 22000 POUNDS WHICH IS A SAFETY HAZARD. WE ARE UNABLE TO STOP THE TRAILER IN AN EMERGENCY OR UNER NORMAL DRIVING CONDITIONS USING THE ITBS.

EARLY ON (BEFORE I NOTICED A RECURRING PROBLEM), WHILE SHIFTING INTO REVERSE, THE REAR VIEW CAMERA DID NOT DISPLAY IN THE REAR VIEW MIRROR. AFTER SHIFTING TO FORWARD, THE REAR VIEW CAMERA DISPLAYED IN THE REAR VIEW MIRROR SHOWING WHAT WAS BEHIND ME DURING THE DRIVE. AFTER THAT, (OCCASIONALLY) WHILE SHIFTING INTO REVERSE, THE REAR VIEW CAMERA LOCATED IN THE REAR VIEW MIRROR DOES NOT DISPLAY. AFTER RESEARCHING BLOWN FUSES AND SUCH (BASIC TROUBLESHOOTING), I FOUND I HAVE TO TURN THE TRUCK IGNITION OFF AND THEN BACK ON TO GET THE DISPLAY TO WORK. AFTER RESEARCHING THE PROBLEM ONLINE AND FINDING A RECALL NUMBERED: NHTSA CAMPAIGN NUMBER 18V398000, I BELIEVE THE RECALL SHOULD BE ADJUSTED TO REFLECT (AT A MINIMUM OF DATE OF DATE OF MANUFACTURE OF MY VEHICLE) THE 2018 RAM 3500 AND ALL OTHER VEHICLES AFFECTED BY THIS RECALL.

TL* THE CONTACT OWNS A 2018 RAM 3500. WHILE THE VEHICLE WAS IN PARK, IT AUTOMATICALLY SHIFTED INTO REVERSE AND COLLIDED WITH A FENCE. THE VEHICLE SUSTAINED REAR END DAMAGE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT SUFFERED MINOR INJURES THAT DID NOT REQUIRE MEDICAL ATTENTION. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 300. *DT *DT*JB *DT *DT *DT *DT*JB WE RAN THE TESTS AS REQUESTED. WITH THE FIRST 2 TESTS, THE SHIFT LEVER WOULD NOT MOVE FROM PARK WITHOUT HAVING YOUR FOOT ON THE BRAKE. THE 3RD TEST DETERMINED THERE IS NO INDICATOR CHIME OR MESSAGE IF YOU LEAVE THE VEHICLE WITH IT RUNNING WHETHER THE PARKING BRAKE IS ON OR NOT. WE ALSO TESTED TO SEE WHAT THE TRUCK WOULD DO IF WE PUT IT IN NEUTRAL IN THE POSITION HE HAD THE TRUCK AT THE TIME OF THE ACCIDENT, IT IMMEDIATELY WENT FORWARD. LASTLY WE TESTED FOR THE IN BETWEEN PARK AND REVERSE PROBABILITY. WE FOUND THERE IS DEFINITELY A POSITION BETWEEN P AND R WHERE THE SHIFT LEVER WILL GO INTO AND YOU ARE ABLE TO EXIT THE TRUCK. NO INDICATOR/WARNING GIVEN AT THIS POINT BUT THE P WAS FLASHING. WHILE SITTING IN THE TRUCK AND IT BEING IN THIS IN BETWEEN POSITION THE TRUCK DID NOT MOVE FORWARD OR BACK. SO IN THIS POSITION THE TRUCK ACTS AS IF IT'S IN PARK NOT NEUTRAL AS IT DOES NOT ROLL FORWARD. ALSO WHILE IN THIS IN BETWEEN POSITION YOU CAN DROP THE LEVER DOWN INTO REVERSE WITHOUT APPLYING THE BRAKE. AS YOU STATED, THERE IS NO WAY FOR US TO SAFELY CHECK TO SEE HOW LONG THE TRUCK WOULD STAY IN THIS IN BETWEEN POSITION ONCE LEAVING THE TRUCK. WE DO KNOW IT WILL STAY FOR SOME AMOUNT OF TIME AS WE TESTED THAT WITHOUT LEAVING THE TRUCK. THE LEVER DOES SLIDE DOWN INTO REVERSE VERY EASILY FROM THIS IN BETWEEN POSITION. SOME WITH A LEVEL TO SHOW THE SLOPE AND DAMAGES. *JB *DT *DT THE CONSUMER STATED THERE WERE NO MORE OCCURRENCES DUE TO THE FACT THEY ARE CONSCIENTIOUSLY USING THE PARKING BRAKE*TR *DT*DT 'PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDE

I HAVE RECEIVED NOTICE ABOUT RECALL V06/19V-021 AND HAVE CONCERNS ABOUT THE "FIX". WELDING OF THE STEERING COMPONENTS WILL REMOVE THE BUILT IN ADJUSTABLITY FOR A TIRE ALIGNMENT, AS WELL AS BEING IN VIOLATION OF 49 CFR 393.209 WHICH STATES THAT STEERING COMPONENTS CANNOT BE FIXED BY WELDING. THE V06/19V-021 RECALL NEEDS TO BE UPDATED TO PROVIDE A NEW COMPONENT THAT DOES NOT REQUIRE WELDING.

VEHICLE REAR END SHAKES VERY BADLY AT HIGHWAY SPEEDS. VEHICLE ALSO SHAKES AT LOW SPEEDS BUT NOT AS BADLY. DEALERSHIP REPLACED BOTH REAR OUTER TIRES, PROBLEM STILL EXISTS. VEHICLE PASSENGER SEAT SHAKES VERY BADLY AT HIGHWAY SPEEDS. AT LOWER SPEEDS THE VEHICLE PASSENGER SEAT SHAKES AND SQUEALS.

CRUISE CONTROL FAILED TO DISCONNECT. UPON REPEATED ATTEMPTS TO DISENGAGE THE CRUISE CONTROL UNIT, THE SPEED INCREASED INCREMENTALLY WITH EACH ATTEMPT. HOLDING THE CANCEL BUTTON CAUSED THE UNIT TO APPEAR TO DISENGAGE, BUT RELEASING THE CANCEL BUTTON CAUSED THE UNIT TO REENGAGE AND ACCELERATE. NOW, UNIT IS INOPERATIVE.

DODGE RAM INTEGRATED BRAKE CONTROLLER FAULTY. TOWING 2015 29.5 T ARCTIC FOX 5TH WHEEL AND THE BRAKE SYSTEM WILL NOT STOP THE TRAILER. WHEN IDLE, WITHOUT USING TRUCK BRAKES, THE TRUCK AND TRAILER MOVE FORWARD, EVEN IF THE GAIN ON THE CONTROLLER IS MANUALLY SET TO 10. MANIPULATING THE GAIN MAKES NO DIFFERENCE. TRAILER BRAKES TESTED AND CERTIFIED BY DEALER AS OPERARATIONAL. DODGE DEALERSHIP IN FOLSOM IS TRYING TO RESOLVE, THE TRUCK PURCHASED NEW AND HAS 4000 MILES ON IT. ON TWO OCCASSIONS THEY HAVE NOT BE ABLE TO FIX. NEXT STEP TAKING 5TH WHEEN AND TRUCK TO DEALERSHIP TO DEMO PROBLEM. ON-LINE FORMS STATE THE ITBS FROM DODGE IS AN ISSUE AND THE BRAKE SYSTEM ONLY WORK WHEN GOING 35 MPH OR HIGHER (NEEDS CONFIRMATION FROM DODGE). IN EVENT OF AN EMERGENCY WE WOULD NOT BE ABLE TO STOP THAT TRAILER AND TRUCK AS EFFECIENTLY IF THE BRAKE SYSTEM WORKED PROPERLY. WILL KEEP YOU INFORMED.

DEATH WOBBLE WHILE DRIVING DOWN INTERSTATE GOING AROUND 50/60 MPH. I HIT A BUMP IN THE ROAD AS I WAS TRAVELING ONTO A BRIDGE AND TRUCK STARTED SHAKING 'DANGEROUSLY' OUT OF CONTROL. THE TRUCK DIDN'T STOP SHAKING UNTIL I SLOWED DOWN TO AROUND 30 MPH. IT WAS HARD TO HOLD TRUCK INTO HIGHWAY LANES AND I ALMOST HIT THE GUARD RAIL ON MY RIGHT. THE TRUCK SHOOK FOR AT LEAST 5 TO 10 SECONDS AND AFTER GETTING BACK CONTROL OF VEHICLE IT DID THE SAME THING SECONDS LATER. THIS IS VERY DANGEROUS COULD HAVE CAUSED ACCIDENT AND LOSS OF LIFE!