2025 RIVIAN R1S Complaints

Safety defect involving exterior rearview mirrors on Rivian R1S I am reporting a recurring and worsening safety issue involving the exterior rearview mirrors on my Rivian R1S Gen 2. Both side mirrors repeatedly lose their saved positions without driver input. More concerningly, on multiple occasions the mirrors have changed position while the vehicle was being driven, including at highway speeds. When this occurs, my rearward and side visibility is unexpectedly altered while driving, requiring me to readjust the mirrors and creating a significant safety concern. This problem has persisted across multiple Rivian software versions and has become progressively worse. I have already reported the issue to Rivian Service more than once. I have attempted to re-save the mirror positions, disable and re-enable Auto Tilt in Reverse, perform software resets, and recalibrate the system, without resolving the problem. The issue is not caused by Automatic Ride Height Adjustment, as it has occurred while that feature was disabled. I have requested that Rivian escalate the issue to its Engineering team and review vehicle logs, which should document the repeated changes in mirror position. Because the exterior mirrors can change position without driver input while the vehicle is moving, I believe this may constitute a safety-related defect affecting driver visibility. I am requesting that NHTSA review this issue and determine whether similar complaints exist involving Rivian R1S vehicles.

OnXXX, at approximately 5:00 PM CT, my 2025 Rivian R1S was involved in a low-speed rear-end collision at the intersection of [XXX] and the [XXX]. I was merging onto the service road (posted speed approx. 55 mph) behind another vehicle that began its merge through a stop sign, then stopped suddenly. I was moving forward at approximately 5-10 mph while checking oncoming traffic to my left. The vehicle's Automatic Emergency Braking system did not engage, and no forward collision warning was displayed, before I struck the vehicle ahead. I applied the brakes manually only after impact. No injuries occurred. I am reporting this because Rivian has previously disclosed to NHTSA (Recall 25V-585, XXX) a related defect in which its ADAS software misclassified a lead vehicle at low speed. My incident involved the same general failure pattern - the system not correctly responding to a slow-moving vehicle directly ahead at low speed. Additionally, the vehicle's onboard camera/recording system (Gear Guard) had been disabled by the manufacturer service center during a repair visit completed earlier that same day, and was not re-enabled before the vehicle was returned to me. As a result, no independent video record of the incident exists. I have submitted a formal written request to the manufacturer to preserve all EDR, ADAS, and vehicle telemetry data from the date of the incident, and that review is ongoing as of this filing. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Rivian identified the recalls on our car model and are failing to get the vehicle to repair them since we are unable to get to the dealership.

Vehicles autonomous driving has failed several times. The system changes from autonomous driving to adaptive cruise control without giving the normal alerts for the driver to take the wheel, giving me or my spouse no time to properly react. This system failing resulted in the vehicle going into a ditch. The autonomous driving automatically switched to adaptive cruise control without warning, the lane keeping system also failed as it gave no warning and did not push the vehicle back into the lane either. Although the vehicle cameras recorded the incident the vehicle did not register any faults or system failures. The shop was not able to find system recorded failures which causes us concerns since the autonomous driving has automatically switched over to adaptive cruise control with no notice.

I purchased a 2025 Rivian R1S Adventure (VIN: [XXX] ) new from Rivian. Since the first week of ownership, the vehicle has exhibited persistent pulling, drifting, and handling instability requiring constant steering correction. I have brought the vehicle to Rivian Tampa for five service visits over five months. The defect has never been resolved. What I am requesting: Rivian's own technicians have twice attributed this vehicle's handling problems to the factory-installed tires, and confirmed via wheel-swap testing that tire pull is the root cause. These are factory-installed tires I did not select or modify. I am requesting: (1) replacement of all four tires with a highway-appropriate set at $0 cost; (2) a four-wheel alignment after installation at $0 cost; and (3) reimbursement of $61.81 charged for a tire rotation that could not address the confirmed defect. Rivian has acknowledged enough of a problem to waive $717 in labor and convert the alignment to warranty — yet refuses to cover the tires that their own technicians confirmed are defective. That is not an acceptable resolution. I have complete documentation including all work orders, invoices, and service records supporting every claim above. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

This complaint is associated with Complaint #11717398. My 3rd windshield has cracked after a tiny 1/8" impact point. The result was spidering all the way around the middle sensor housing area and propagating 6" down. It also spidered to the top of the windshield. This tiny impact shouldn't have caused a huge spidering effect. Whether from incorrect installation, car frame issues or defective windshield quality, this is my third heavily cracked windshield in my first 10 months of vehicle ownership. I'm heavily concerned about the safety issue from seemingly anything that strikes the windshield and the $2400 cost to replace each windshield. Thank you

While driving on a highway, the vehicle displayed an emergency malfunction alert indicating the system was shutting down, followed by a sudden loss of propulsion. I was traveling with my children in the vehicle and had to immediately maneuver off the roadway under unsafe conditions. We were nearly struck by other vehicles while exiting. Law enforcement responded to assist at the scene, as we were stuck on the off ramp without the ability to use flashing lights due to the system shutting down. The vehicle became inoperable and required service. This incident occurred without warning and created a significant safety risk to occupants and others on the road. This vehicle has also had multiple prior service issues affecting different systems since delivery, including electrical, suspension, and other component-related repairs.

Hazard lights are inoperable this will be the second time going in for repair but 4th time it has occured. It also makes SOS inoperable and the roof lights. This is a safety concern that has not caused an accident but is a big issue since hazard lights are used when accident or emergencies occur and they are inoperable and this has been a frequent issue

The contact owns a 2025 Rivian R1S. The contact stated that while reversing, the rear-view camera displayed a black image. While attempting to roll up the driver's rear window, the window failed to go up completely. The contact stated that the vehicle was taken to a car wash, and water entered the vehicle. In addition, the contact stated that the trunk light remained illuminated while the vehicle was turned off. The vehicle was taken to the dealer, but the vehicle was not inspected. In addition, the contact stated that the vehicle had been to the dealer several times for the failure. In addition, the dealer instructed the contact to turn off and restart the vehicle whenever the rear-view camera displayed a black image. The contact was informed that the system would reset after being turned off and restarted. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was unknown.

Component/System: Visibility – Windshield. Was replaced in January 2026, not available for inspection. Pictures attached, doesn't include largest/spider crack on bottom of windshield that was 16" Summary of the Problem: I have experienced six separate windshield failures (cracks and chips) within the first eight months of owning my 2025 Rivian R1S. The most recent windshield was replaced by Rivian, and within five days the new glass developed an 7-inch crack from an impact. The frequency and severity of these failures are far beyond normal road-debris damage and strongly suggest a systemic defect in the windshield glass, installation method, or vehicle structure. Detailed Description of the Incidents: • Six cracks or chips occurred on the original windshield between the delivery date of May 20, 2025 and six months of ownership. • The first and 2nd chip was repaired by Safelite, the 3rd chip unable to be fixed at same time due to location at edge of glass. • Several cracks originated without any visible impact point. • The replacement windshield, installed by Rivian Service on January 21, 2026, developed a long crack within five days of installation. • Original windshield replaced and I submitted claim through insurance. I have appointment to replace second windshield on 2/16/26. Service representative at Seattle service center stated “to be transparent with you, windshields are customer pay as they crack due to outside influence”. This is after detailing the previous five separate incidents with original windshield and that the new windshield developed a large crack within five days of install on 1/21/2026. • All cracks/chips appeared during normal driving conditions. • The pattern of failures indicates excessive fragility, potential stress cracking, or improper windshield seating/alignment. • Numerous other Rivian R1S and R1T owners have reported similar issues, suggesting a broader quality or design problem.