2023 RIVIAN R1T Complaints

There is no defrost mechanism for the headlights. Because they are LED lamps and cool to the tuch, they are prone to snow buildup and greatly reduced visibility.

Rivian issued an OTA update, 2023.42.0, that rendered all but the most basic functions disabled. There is no center screen. No ability to control defrost or climate in the vehicle. All advanced safety features, other than blind spot warnings, appear disabled.

High Voltage battery failed twice. At highway speeds and during failure vehicle resorts to turtle mode.

The passenger airbag is not engaged for anyone under 150lbs, which includes my wife, 16 year old daughter, 14 year old son and 13 year old daughter. Seems a dangerous setting to have such a high weight threshhold for Rivian and they keep responding to owners that all is functioning normal.

The passenger airbag sensor is malfunctioning. When a passenger weighing 115 pounds is seated in the front passenger seat with the seatbelt connected, the vehicle disables the airbag. This has been documented with pictures and video multiple times to Rivian. They had the vehicle at their service center recently and informed me that the sensor was working properly. I implored them to road test it with an passenger of similar weight. I did not receive confirmation if they road tested the vehicle and it was returned to me with the same problem. I have since spoken with a manager by the name of Luis Nieves who promised to look into the issue. I have repeatedly tried to contact Mr. Nieves to no avail. Calls and messages to the service center have also not been responded to. I am driving a vehicle that is unsafe for passengers, and based on the forums I read, I don't think that I'm alone with this issue. You are welcome to inspect my vehicle, and I can provide pictures and video examples. This puts my passenger (weighing 115lbs) at risk every time we drive the vehicle. The dealer told me that they could not replicate the problem. I have no reason to believe that they road tested it as suggested.

Car with less than 300 miles on it. On inspection of the underbody, a significant leak on passenger front side with grease in a centrifugal pattern. Appears that CV joint/boot is failing which is concerning on a brand new car for potential failure.

I picked up this vehicle brand new from a Rivian service center. On the way home after approximately 90 miles, the screens lit up with a message saying Critical Battery Issue: Service Vehicle Immediately. In addition to the warnings on the console, there was a very loud beeping sound that did not stop. My understanding of the issue from speaking to Service and reading forums is that there is a software issue interacting with the battery which can cause this issue and eventually the vehicle to brick. It could cause a safety issue because in my case, it happened out of nowhere and forced me to pull over to the side of the road to protect myself and my family and the vehicle. In attempts to tow it to the service center, we also discovered that it was not possible to place the car in neutral which made it difficult to place on the tow truck. Had the car shut down entirely, I am not sure what the option would have been. To the best of my knowledge, Service has not officially diagnosed or determined the issue with my vehicle. Some of the information I have provided comes from research in online forums where others were encountering this problem at least back in 2022. It concerns me that there is still an issue especially as this was a brand new car and this manufacturer is attempting to ramp up production. It seems plausible there could be many more cars on the road soon and many/all contain this issue. There were no indications whatsoever before the message and noise began and I was driving down the highway at a normal and constant rate of speed.