SAAB Complaints

TL* TAKATA RECALL. THE CONTACT OWNS A 2006 SAAB 9-3. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V063000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT CALLED FLOW SAAB (LOCATED ON 1400 S STRATFORD RD, WINSTON-SALEM, NC 27103) AND WAS INFORMED THAT HE HAD TO WAIT TO MAKE AN APPOINTMENT IN SEPTEMBER. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.

LAST DECEMBER I TOOK MY CAR TO MIDAS ON 2625 STATE ROAD, CUYAHOGA FALLS, OH BECAUSE OF THE CHECK ENGINE LIGHT ON. THEY FIXED MY CATAYTIC CONVERTER. MY CHECK RIGHT ENGINE LIGHT WOULD NOT GO OFF. ON 022716 INV 0143048 CHECK ENGINE LIGHT WAS STILL ON. I HAD TO DO 292.69 WORTH REPAIRS.03172017 INV 0151700 1329.39 WORTH REPAIRS.41517 INV 0152375 1152.39 WORTH REPAIRS.052217 INV 0148090 1000.00 WORTH REPAIRS.ON 061017 INV 0152375 THE CATALYTIC CONVERTERS WERE REPLACED FOR FREE. THE PAIRS WERE RECALLED. TOOK THE CAR TO MAZDA OF BEDFORD. THE CHECK ENGINE LIGHT IS STILL ON.PHONE NUMBER 440 439 2323. THEY SCANNED THE CAR. THE CATALYTIC CONVERTER STILL NOT RIGHT. TOOK THE CAR TO MECHANIC. MECHANIC CLEARS THE CODE. HE TOLD ME IT IS A HISTORY CODE. MY CHECK ENGINE LIGHT IS STILL ON.

LETTER IS RESPONSE TO THE RECALL OF A DEFECTIVE AIR BAG; SEEKING HELP FOR THIS DILEMNA NHTSA CAMPAIGN ID NUMBER 16V063. *LD THE CONSUMER STATED THE RECALL EXCEEDED A REASONABLE AMOUNT OF TIME. UPDATED 06/29/2017 *JS

THERE ARE MULTIPLE ISSUES, AS FOLLOWS, BUT OUR CONCERN IS THAT OUR SON HAS TRIED REPEATEDLY TO GET SUPPORT BY CALLING THE NUMBERS ON THE POST CARDS. WE HAVE BEEN UNABLE TO GET ANY SERVICE AS A RESULT OF THE CALLS AND CONVERSATIONS. HE LIVES ON THE ISLAND OF KAUAI, WEST OF OAHU. #1: WE MUST SHIP THE CAR AT OUR EXPENSE IF WE EXPECT IT TO GET SERVICED. GM AND SAAB WILL NOT PAY FOR THAT SHIPPING OVER OR BACK. THEY WILL NOT PAY FOR A RENTAL CAR, AND REGARDLESS OF THE RECALL MANDATE, THEY STILL SEND OUT BOGUS INFORMATION.(EXAMPLE: BAY AREA SAAB IS NO LONGER A SAAB DEALER IN SAN FRANCISCO ' BUT IF THEY WERE OUR SON WOULD HAVE TO PAY THE TRANSPORTATION OVER AND BACK TO THE MAINLAND.) #2: I HAVE ALSO CALLED, AND FINALLY GOT GOOD ADVICE FROM THE GM 800 NUMBER REPRESENTATIVE ON THE PHONE WHO REFERRED ME TO A POINT OF CONTACT ON OAHU. THERE CURRENTLY IS NO SAAB DEALERSHIP IN HAWAII, BUT WE HAVE USED THE FORMER SAAB DEALERSHIP (A FORMER OWNER, HAS MAINTAINED THE PHONE NUMBER: 808-735-2488) FOR PARTS IN PAST YEARS. FORTUNATELY FOR SAAB OWNERS, THIS INDIVIDUAL HAS DONE ALL WITHIN HER POWER TO HELP OAHU OWNERS GET THE RECALL BUT IT HAS BEEN A NIGHTMARE FOR HER AS WELL TO MAKE ALL THE NECESSARY ARRANGEMENTS. SHE IS A 'POSTER ADULT' FOR RESPONSIBILITY IN SMALL BUSINESS. SHE AND I HAVE EXCHANGED PHONE CALLS AND E-MAILS, AND I UNDERSTAND THAT SHE TOO IS TRYING TO GET GM/SAAB TO EITHER PAY FOR OFF-OAHU SAAB OWNERS TO SHIP THEIR CARS OVER AND BACK TO THE SERVICE PROVIDER HAS ARRANGED FOR ON OAHU, OR TO PAY TO HAVE QUALIFIED TECHS TRAVEL TO OUT ISLANDS TO SERVICE THE CARS. SO FAR ' NO ACTION TBMK. AND SHE IS AWAITING MONTHS FOR PAYMENT FOR THE PARTS AND SERVICE PROVIDED TO OAHU OWNERS ALREADY. WE ARE REQUESTING A CONGRESSIONAL INQUIRY VIA CONGRESSWOMAN TULSI GABBARD AT THE SAME TIME AS THIS REQUEST TO INFORM NTHSB THAT FROM OUR PERSPECTIVE, THE RECALL IS FAILING.

TAKATA RECALL. I WAS NOTIFIED BY LETTER IN MARCH OF 2016 THAT MY SAAB WAS PART OF THE TAKATA AIRBAG RECALL AND THAT I WOULD BE NOTIFIED WHEN AND WHERE TO TAKE MY CAR FOR AIR BAG REPLACEMENT. I WAS ALSO NOTIFIED IN THAT LETTER THAT PARTS WERE NOT CURRENTLY AVAILABLE AND I WOULD BE NOTIFIED WHEN THEY WERE AVAILABLE AND WHAT SERVICE CENTER I WOULD NEED TO TAKE THE CART TO FOR REPAIRS. SOMETIME IN APRIL 2017, I WAS NOTIFIED THAT DORITO BROS SAAB, IN WALNUT CREEK, CALIFORNIA WOULD BE DOING THE AIR BAG REPLACEMENT AND I WOULD LIKELY BE CONTACTED WITHIN THE NEXT MONTH ABOUT SCHEDULING THE REPAIRS. I DID NOT HEAR BACK AND I TRIED TO CONTACT DORITO BROS. SAAB AND IT APPEARS THEY ARE NO LONGER IN BUSINESS. I TRIED CALLING THE "TOLL-FREE VEHICLE SAFETY HOTLINE, (1.888.327.4236 OR 1.800.424.9153) AND HAVE GOT NOTHING BUT A BUSY SIGNAL. WHAT SHOULD I DO ABOUT GETTING THE AIRBAG REPLACED IN MY 2006 SAAB 93? THE CAR IS OUR MAIN SOURCE OF TRANSPORTATION.

TL* THE CONTACT OWNS A 2006 SAAB 9-3. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V063000 (AIR BAGS) HOWEVER, THE CONTACT WAS NOT ABLE TO GET THE RECALL COMPLETED DUE TO THE DEALERS REFUSAL TO PERFORM THE RECALL ON THEIR MODEL OF VEHICLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DON KAY DEALER WAS CONTACTED AND THEY WERE INFORMED THAT THE VEHICLE MUST BE TAKEN TO A SAAB APPROVED REPAIR CENTER AND THE CLOSEST ONE WAS 300 MILES AWAY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

I WAS FIRST NOTIFIED OF THE RECALL IN 2016, BUT TOLD THAT THE REPLACEMENT PARTS NOT AVAILABLE. WHEN I GOT THE NOTICE EARLY THIS YEAR THAT PARTS AVAILABLE, I CALLED THE AUTHORIZED DEALER SEVERAL TIMES AND NEVER GOT A RESPONSE. ON ONE OCCASION I SPOKE TO SOMEONE WHO SAID HE WOULD CALL ME BACK BUT NEVER DID, AND WHO TOLD ME THAT MY CAR DOESN'T HAVE THE TAMARA AIRBAG (WHICH IT APPEARS IT DOES), AND THAT NOTHING HAD HAPPENED WITH ANY SAAB. HE WAS VERY DISMISSIVE OF THE RISK.

TL* TAKATA RECALL. THE CONTACT OWNS A 2008 SAAB 9-3. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V063000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS CONTACTED (DIRITO BROTHERS SAAB, 2020 NORTH MAIN STREET, WALNUT, CALIFORNIA) AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 SAAB 9-3. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V063000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS CONTACTED AT 800-955-9007. THE CONTACT ASKED THE MANUFACTURER TO HAVE THE DEALER NEARBY REPAIR THE AIR BAGS. THE MANUFACTURER REFERRED THE CONTACT TO DEALER THAT WAS 60 MILES AWAY FROM THE CONTACT'S RESIDENCE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

I WAS DRIVING AT ABOUT 15 - 20 MPH TRYING TO ENTER HWY I-75. UPON ROUTINE BRAKING,THE AIRBAG DEPLOYED, CAUSING AN ACCIDENT.AFTER I HIT THE CAR IN FRONT OF ME,THE SECOND AIRBAG DEPLOYED. I AM HURT. THE VEHICLE WAS DEEMED TOTALLED BECAUSE THE AIRBAGS DEPLOYED, AND TAKEN AWAY.