SAAB Complaints

TL* THE CONTACT OWNS A 2006 SAAB 9-7X. THE CONTACT STATED WHILE THE VEHICLE WAS BROUGHT TO THE SWEDISH GARAGE FOR AIR BAG REPLACEMENTS, THE VEHICLE ATTEMPTED TO START INDEPENDENTLY AND THE PASSENGER SIDE DOOR PANEL EMITTED SMOKE. THE VEHICLE'S BATTERY AND THE POWER WINDOW MASTER SWITCH WERE REMOVED BY THE INDEPENDENT MECHANIC HOWEVER THE VEHICLE WAS NOT OPERABLE AFTERWARDS. THE VEHICLE WAS TAKEN TO VOLVO SAAB OF CHARLOTTE WHERE IT WAS DIAGNOSED THAT THE POWER WINDOW MASTER SWITCH, BATTERY, AND STARTER MODULE WOULD NEED TO BE REPLACED. THE CONTACT DID NOT RECEIVE NOTICE OF NHTSA CAMPAIGN NUMBER: 14V404000 (VISIBILITY) AND WAS INFORMED THAT AFTER THE INCIDENT THE VEHICLE WAS INVOLVED IN THE RECALL. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 136,000.

TL* TAKATA RECALL. THE CONTACT OWNS A 2006 SAAB 9-3. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V063000 (AIR BAGS) FOR THE DRIVER FRONTAL AIR BAG INFLATOR. THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE HAD AN APPOINTMENT AFTER RECEIVING THE LETTER SIX WEEKS LATER TO TAKE THE VEHICLE TO THE DEALER (SCHUMACHER BUICK GMC OF WEST PALM BEACH LOCATED ON 3031 OKEEBHOBEE BLVD WEST PALM BEACH, FL, 33409). ONCE THE CONTACT ARRIVED FOR THE APPOINTMENT, SHE WAS INFORMED THAT THE VEHICLE COULD NOT BE SERVICED BECAUSE THE PARTS WERE NOT AVAILABLE. THE SAAB MANUFACTURER WAS CONTACTED AT 1-800-955-9007, BUT THE PHONE DISCONNECTED. THE CONTACT ALSO INFORMED GENERAL MOTORS AT 1-800-462-8782 WHO STATED THAT NOTHING COULD BE DONE BECAUSE THEY WERE NO LONGER AFFILIATED WITH SAAB AND OFFERED NO ADDITIONAL ASSISTANCE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2006 SAAB 9-3. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V063000 (AIR BAGS). THE CONTACT WAS UNABLE TO HAVE THE VEHICLE REPAIRED DUE TO THE NEAREST SERVICE CENTER BEING TWO STATES AWAY. EISINGER MOTORS, THE NEAREST GMC DEALER, WAS CONTACTED AND INFORMED THE CONTACT THAT THEY WERE NOT PERFORMING ANY SAAB TAKATA AIR BAG REPLACEMENTS, AND ADVISED THE CONTACT TO GO TO THE NEAREST SERVICE CENTER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND OFFERED THE SAME ADVICE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* TAKATA RECALL. THE CONTACT OWNS A 2006 SAAB 9-3. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V063000 (AIR BAGS). THE MANUFACTURER SENT A POST CARD INDICATING THAT THE PARTS WERE AVAILABLE AND TO CONTACT THE DEALER. THE DEALER SCHEDULED AN APPOINTMENT AND CONFIRMED THE APPOINTMENT THE DAY BEFORE THE REPAIR DATE. TWENTY MINUTES BEFORE THE REPAIR APPOINTMENT, THE DEALER STATED THAT THE PART WAS NOT AVAILABLE. THE DEALER (SCHUMACHER AUTO GROUP, 3001 OKEECHOBEE BLVD, WEST PALM BEACH, FL 33409, (561) 609-3445) DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACT'S VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE. PARTS DISTRIBUTION DISCONNECT.

I CONTACTED THE LOCAL DEALERSHIP IN ELK GROVE, GMC AND ON 3 DIFFERENT OCCASIONS THEY STATE THEY DO NOT SERVICE SAAB VEHICLES. I TOLD THEM THAT GMC IS RESPONSIBLE FOR IT AND THEY STATED THERE IS ONLY ONE LOCATION THAT WE COULD TAKE IT TO IN CENTRAL CALIFORNIA BY FRESNO IF I WANT TO GET IT FIXED. WHICH IT WILL BE AN UNDUE HARDSHIP. I ALSO TOLD THEM THAT OUR CAR WAS SPILLING GAS DUE TO AN ORIGINAL FAULTY UNIT. THEY STATED THERE WAS A RECALL FOR THAT HOWEVER, IT SOMEHOW DOESN'T SHOW ON MY VIN. SEVERAL TIMES WE RAN OUT OF GAS AND OUR KIDS GOT GASOLINE ON THEIR CLOTHES. WE CALLED 4 DEALERSHIPS AND ALL OF THEM STATE TO GO SOMEWHERE ELSE. WHEN I OPEN THE HOOD I SEE GMC BRAND ALL OVER THE CAR. I BELIEVE GMC IS DISCRIMINATING AGAINST PEOPLE WITH DISABILITIES AND NOT ACCOMMODATING ME. I TOLD THEM I CANNOT DRIVE 300 MILES, I HAVE TO HAVE SOMEONE TAKE IT BECAUSE I HAD A STROKE. THEY TOLD ME THAT THEY ARE GMC BUT THEY ARE NOT. IF THEY ARE USING THAT AS AN EXCUSE THEN THIS RECALL COMMITTEE SHOULD INVESTIGATE INTO THIS AND SANCTION THEM. AT THIS POINT, BECAUSE OF SAFETY RECALL IS NOT AVAILABLE TO GET IT DONE, I CANNOT SAFELY DRIVE WITH MY KIDS. 2 OF MY KIDS ARE SPECIAL NEEDS KIDS. AT THIS POINT, I WOULD LIKE GMC TO REIMBURSE ME THE FULL CURRENT VALUE OF THE VEHICLE FOR THEIR FAILURE TO DO THE NEEDED RECALL REPAIRS. IF GMC MADE A FAULTY BUSINESS CHOICE WHEN THEY TOOK OVER THE SAAB'S THE CUSTOMERS SHOULD NOT SUFFER. GMC CONSTANTLY MAKES ME FEEL THAT EVEN THOUGH70% OF THE VEHICLE IS GMC I DON'T HAVE THE SAME RIGHTS AS GMC CUSTOMERS. CURRENTLY, THE BLUE BOOK VALUE IS $6500. I'M STOPPING PAYING REGISTRATION IN HOPES TO GET THIS VEHICLE EITHER TRADED IN FOR ANOTHER ONE BY GMC OR REFUNDED. SINCE A RECALL IS NOT SUPPOSED TO BE AN UNDUE HARDSHIP UPON, GMC IS DEVISING AND SCHEMING AND CHANGING POLICIES AND PROCEDURES TO DISCOURAGE CUSTOMERS TO GETTING SERVICE RECALLS TO SAABS.

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 SAAB 9-3. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V063000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. DORSHAL AUTOMOTIVE WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND INITIALLY INFORMED THE CONTACT THAT THE PART WAS BEING SENT; HOWEVER, THE CONTACT STILL WAS NOT ABLE TO GET THE RECALL REMEDIED DUE TO THE LACK OF PART AVAILABILITY. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. UPDATED 08/29/17*LJ *CN

CAR WAS SITTING IDLING AT KERBSIDE WHILE DROPPING MY KIDS OFF AT SCHOOL. THE PASSENGER SIDE DOOR WAS OPEN. I WAS TALKING TO MY CHILD WHO WAS JUST OUTSIDE THE DOOR. PASSENGER SEAT SIDE AIRBAG DEPLOYED BY ITSELF WITH NO IMPACTS PREVIOUS IMPACTS OR ANY MOVEMENT OTHER THAN ONE MINUTE PREVIOUS THE SEAT WAS TILTED FORWARD AND THEN BACK TO LET KIDS OUT OF BACKSEAT. THIS WAS SECONDS AND INCHES AWAY FROM RESULTING IN A DEATH.

TL* TAKATA RECALL. THE CONTACT OWNS A 2007 SAAB 9-3. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V063000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. ROMEO CHEVROLET WAS CONTACTED AND INFORMED THE CONTACT THAT THEY COULD NOT PERFORM THE REPAIR BECAUSE THEY WERE NOT AN AUTHORIZED SERVICE CENTER. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND INFORMED THE CONTACT THAT THE VEHICLE WAS SAFE TO DRIVE DUE TO THE RECALL BEING A PRECAUTION. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

PURCHASED SAAB 9-3 2007 BRAND NEW. NEARLY IMMEDIATELY THE HEADLIGHTS KEPT GOING OUT. I FOUND MYSELF REPLACING THEM OFTEN AND TWICE WAS PULLED OVER BY POLICE WHEN I HADN'T REALIZED AND HAD JUST REPLACED THE PASSENGER SIDE HEADLIGHT. ALSO GOT ONE KEY AT THE TIME OF PURCHASE. THE A/C WASN'T WORKING WELL SO FINALLY TOOK IT TO THE SAAB DEALER IN SANTA FE, NM IN 2008 WITH COMPLAINTS. THEY WERE TO GET ME A SECOND KEY, FIX THE A/C, CHECK THE LEATHER ON FRONT SEAT AND FIGURE OUT WHAT WAS WRONG WITH ELECTRICAL AND HEADLIGHTS GOING OUT. THE ELECTRIC PANEL, INDICATING PROBLEMS, WAS NOT WORKING PROPERLY. THEY TOOK MY ONE KEY AND TOLD ME THEY WOULD BE IN TOUCH AS IT WAS STILL UNDER WARRANTY. AFTER A FEW DAYS OF A RENTAL, I CONTACTED AND NO ONE ANSWERED. I DROVE OUT TO THE DEALERSHIP AND NO CARS. A WOMAN SITTING INSIDE AT A SIMPLE DESK IN EMPTY GM/SAAB SHOWROOM. SHE SAID THEY WERE ALL SHOCKED, HAD NO WARNING AS EMPLOYEES AND THE DEALERSHIP WAS GONE NO RECORDS ON MY CAR. NO OTHER DEALER PICKING IT UP AS THEY DIDN'T HAVE SAAB SPECIALIST. LONG STORY SHORT, I NEVER GOT HELP FROM ANYONE, NEVER GOT THE REPAIRS, NEVER GOT THE PROMISED SECOND KEY AND HAVE BEEN DRIVING IT EVER SINCE. IT ENRAGES ME. ALL UNDER WARRANTY! NO COMPLAINTS OR LETTERS HAVE BEEN ANSWERED. I WAS SHOCKED THEY GOT AWAY WITH IT. OH AND THE ELECTRIC PANEL COVER WAS GONE AS WELL. LOST. HOW THEY GOT AWAY WITH ALL THIS IS UNKNOWN. THE LEATHER ON THE DRIVER'S SEAT STARTED CRACKING AND PEELING THE FIRST YEAR! I PUT EXPENSIVE LEATHER CONDITIONERS ON AS WELL. NOTHING. I AM STILL FURIOUS AND STILL HAVE THE CAR. NO CORPORATE OFFICES WOULD HELP EITHER. I FINALLY GAVE UP. .

TL* TAKATA RECALL. THE CONTACT OWNS A 2006 SAAB 9-3. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V063000 (AIR BAGS); HOWEVER, THE CONTACT WAS UNABLE TO GET THE RECALL COMPLETED DUE TO THE DISTANCE NEEDED TO TRAVEL IN ORDER TO GET THE RECALL COMPLETED. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT THE NEAREST SAAB SERVICE CENTER WAS APPROXIMATELY 170 MILES AWAY. THE DEALER WAS NOT NOTIFIED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND STATED THAT THEY WERE WORKING ON GETTING OTHER DEALERS TO PARTICIPATE IN COMPLETING THE RECALL REPAIR. THE VIN WAS UNKNOWN. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.