SATURN Complaints
View complaints related to SATURN. The complaints found here are submitted by actual consumers with first hand experience. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.
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2005 SATURN VUE- RALEIGH, NC
I WAS DRIVING DOWN THE ROAD WHEN THE TRANSMISSION STARTED MAKING A GRINDING SOUND. I PULLED OVER AND HAD THE CAR TOWED TO THE SATURN DEALERSHIP IN DURHAM NC. THEY FIXED THE TRANSMISSION AT NO COST EXCEPT I WAS OUT THE MONEY FOR TOWING. AT THIS TIME THE SERVICE TECHNICIAN TOLD ME THAT THERE WAS A CLASS ACTION SUIT AND THAT THE TRANSMISSION WOULD BE REPLACED AT NO COST. FOR ME AND IF I SOLD IT. THE NEXT PERSON TO OWN THE VEHICLE. APPROXIMATELY A MONTH LATER THE TRANSMISSION WENT OUT AGAIN ON THE CAR. I ONCE AGAIN HAD IT TOWED TO THE DURHAM SATURN AND THEY FIXED IT AT NOT PRICE. IT HAS JUST GONE OUT AGAIN 1-6-2015 AND WHEN I CALLED THE GM DEALERSHIP, I CALLED TWO OF THEM THOMPSONS GM IN RALEIGH AND HENDRICKS IN RALEIGH THEY TOLD ME THAT THEY WON'T FIX IT ANYMORE THAT THEY ONLY HAD TO FIX IT FOR 5 YEARS OR 75,000 MILES OR IT WAS THEN INCREASED TO 8 YEARS OR 100,000 MILES. SO I AM OUTSIDE OF EITHER OF THESE PARAMETERS SO THEY SAID IT WAS GOING TO COST 5000.00 DOLLARS TO FIX THE TRANSMISSION. 4000.00 FOR PARTS AND APPROX.1000.00 FOR THE WORK OR THEY WILL GIVE ME 5000 DOLLAR CREDIT FOR THE CAR AS A TRADE IN ON A BRAND NEW GM VEHICLE THAT I WILL HAVE TO BUY TO GET ANY TRADE IN VALUE FOR THE VEHICLE. THE VEHICLE IS STILL IN PERFECT CONDITION BECAUSE I HAVE TAKEN REALLY GOOD CARE OF IT. IT IS THE FIRST VEHICLE THAT I HAVE DRIVEN OFF THE SHOWROOM FLOOR AND I LOVE IT, BUT THEY NEED TO MAKE THIS RIGHT. THE SHOULD AT LEAST OF LET ME KNOW THAT THEY WEREN'T GOING TO HONOR THE CLASS ACTION LAWSUIT ANYMORE SO THAT I HAD A CHANCE TO GET RID OF IT BEFORE IT CAME TO THIS. THEY SAID THAT THEY SENT OUT PAPERWORK TO EXTEND THE WARRANTY ON THE CAR, BUT I WASN'T GOING TO SPEND THOUSANDS OF EXTRA DOLLARS PAYING FOR A WARRANTY THAT WOULD HAVE OBVIOUSLY NOT BEEN WORTH IT SINCE NOTHING ELSE HAS GONE WRONG WITH THE CAR. THE ONE ISSUE I WAS WORRIED ABOUT I THOUGHT WAS COVERED IN THE SUIT. *TR
Source: NHTSA WEB SITE -
2009 SATURN AURA- CHICAGO , IL
TL* THE CONTACT OWNS A 2009 SATURN AURA. WHILE DRIVING APPROXIMATELY 30 MPH, THE STEERING WHEEL SEIZED AND BECAME DIFFICULT TO MANEUVER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14E044000 (STEERING); HOWEVER, THE VIN WAS NOT INCLUDED IN THE RECALL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2002 SATURN LS- VERNON, NJ
TL* THE CONTACT OWNS A 2002 SATURN LS. WHILE ATTEMPTING TO START THE VEHICLE, THE ENGINE FAILED TO START, THE KEY FOB FAILED TO LOCK AND UNLOCK THE VEHICLE, THE INTERIOR LIGHTING FAILED TO ILLUMINATE, AND THE INSTRUMENT PANEL MALFUNCTIONED. THE DEALER STATED THAT THE BODY CONTROL MODULE AND IGNITION CONTROL MODULE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 03V231000 (ELECTRICAL SYSTEM). THE APPROXIMATE FAILURE MILEAGE WAS 125,000. UPDATED 02/05/15*LJ
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2004 SATURN VUE- SAN JOAQUIN, CA
TL* THE CONTACT OWNS A 2004 SATURN VUE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V490000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2005 SATURN ION- COLUMBUS, GA
THIS IS NOT THE FIRST PROBLEM I HAVE HAD WITH THIS VEHICLE NOR WAS IT THE LAST. JUST ONE THAT I HAVE DOCUMENTED. THE VEHICLE COMPLETELY WOULD NOT START AND I HAD TO HAVE IT TOWED TO EPPERLY TIRE AND AUTO. THE DAY BEFORE THE CAR SHUT OFF WHILE I WAS AT A RED LIGHT AND IT TOOK CRANKING MULTIPLE TIMES BEFORE I COULD GET IT TO START AGAIN. I WAS TOLD BY EPPERLY THAT THIS WAS BECAUSE I NEEDED A NEW STARTER AND THE WIRING IN MY VEHICLE NEEDED TO BE REPLACED. I GOT ALL NEEDED REPAIRS. THIS DID NOT FIX THE ISSUE, THE VEHICLE IS STILL SHUTTING OFF WHILE I AM DRIVING.
Source: NHTSA WEB SITE -
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2003 SATURN ION- PERRY, OK
WHILE GOING DOWN THE INTERSTATE AT 75, MY WIPER MOTOR LINKAGE BLEW APART BECAUSE OF THE PLASTIC. I COULDN'T SEE BECAUSE OF THE SNOW, AND HAD TO REACH OUT AND GRAB THE WIPERS, THEY CUT MY HAND. *TR
Source: NHTSA WEB SITE -
2007 SATURN ION- BUCKEYE, AZ
TL* THE CONTACT OWNS A 2007 SATURN ION. THE CONTACT STATED THAT GASOLINE FUEL FUMES EMITTED INSIDE AND OUTSIDE OF THE VEHICLE AFTER TURNING THE ENGINE OFF. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 90,000.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2005 SATURN VUE- GRAND RAPIDS, MI
TL* THE CONTACT OWNS A 2005 SATURN VUE. THE CONTACT STATED THAT THE KEY FAILED TO RELEASE FROM THE IGNITION. THE FAILURE RECURRED MULTIPLE TIMES INTERMITTENTLY. THE CONTACT MENTIONED THAT THE KEY WOULD COME OUT FROM THE IGNITION WHILE THE VEHICLE WAS RUNNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 160,000.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2007 SATURN VUE- MILFORD, MI
WHILE PULLING OUT OF A PARKING SPACE, THE TIMING CHAIN TENSION SLIPPED AND BROKE. THIS CAUSED BROKEN ROCKER ARMS AND INTERNAL ENGINE DAMAGE. THE RESULT IS TO REPLACE THE ENTIRE ENGINE! AT A COST OF $5,000 THIS LEAVES ME IN A DILEMMA, SHOULD I JUNK THE CAR (WHICH I BOUGHT 1 1/2 YEARS AGO FOR $7,500) AND PUT THE $5,000 TOWARD A NEW USED CAR. I NOTICED THERE WAS A RECALL FOR THIS EXACT FAILURE FOR SATURN VUE, BUT NOT FOR MY MODEL YEAR. *TR
Source: NHTSA WEB SITE -
2003 SATURN ION- NEW WINDSOR, NY
FUEL SYSTEM - FUEL LINE RUSTED OUT UNDER CARRIAGE - JUST IN FRONT OF LEFT REAR TIRE. CAUSING GASOLINE TO LEAK OUT THRU HOLE IN FUEL LINE WHILE ENGINE IS RUNNING. ENTIRE FUEL LINE MUST BE REPLACED , CANNOT JUST REPLACE SECTION RUSTED CAUSING HOLE FOR FUEL TO LEAK OUT. THE COST FOR THIS REPAIR IS IN EXCESS OF $600 ( PARTS & LABOR). THIS PROBLEM HAS BEEN REPORTED HAPPENING TO NUMEROUS OTHER VEHICLE OWNERS, WITH NO SOLUTION ISSUED BY GM; NOR REIMBURSEMENT TO OWNERS. *TR
Source: NHTSA WEB SITE