SATURN Complaints

I WAS ON MY WAY HOME IN MY 2004 SATURN VUE WHEN A BUCK JUMPED OUT IN FRONT OF ME. I STOMPED ON THE BRAKES, HOWEVER, I ENDED UP HITTING THE BUCK (DEER) THAT THEN RAN AWAY. MY ENTIRE FRONT IN WAS SMASHED IN, THE AIR BAGS NEVER DEPLOYED, THE SEAT BELTS DIDN'T LOCK WHEN I STOMPED ON THE BREAKS. MY DAUGHTER AND I WERE BOTH IN THE FRONT SEATS AND WE BOTH WENT FORWARD MESSING UP BOTH OF OUR NECKS AND BACKS. *TR

TL* THE CONTACT OWNS A 2008 SATURN AURA. THE CONTACT STATED THAT THE AIR BAG LIGHT ILLUMINATED SPORADICALLY. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE FRONT DRIVERS AND PASSENGERS SIDE AIR BAG SENSORS HAD TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 88,000. UPDATED 12/30/14*LJ THE CONSUMER STATED TWO AIRBAG SENSORS WERE REPLACED AT THE OWNER'S EXPENSE. UPDATED 05/28/2015 *JS

DRIVING AND ALL ELECTRICAL POWER WAS SUDDENLY LOST, POWER STEERING LOST-HARD TO STEER. MANAGED TO PULL OVER - TURN OFF/ON IGNITION AND CAR STARTED BACKUP. *TR

I HAD TO REPLACE MY FUEL PUMP BACK IN MARCH OF 2013. IT COST ME ALMOST $300.00. LATER I FOUND OUT IT WAS ON RECALL. HOW DO I GET MY MONEY BACK? I HAVE THE RECEIPT. *TR

2007 SATURN ION. CONSUMER RECEIVED THE FIRST RECALL AND WAS TOLD BY THE DEALER THE PARTS WERE NOT AVAILABLE. HE WAS TOLD THE SAME THING WHEN THE 2ND RECALL ARRIVED. *CW THE CONSUMER REFERENCED RECALL # 14V153000. *JB

I JUST BOUGHT A 2003 SATURN ION 2 AND THE DOOR LOCKS "ALL OF THEM" LOCK AND UNLOCK ON THEIR OWN. WHEN I GET OUT OF THE CAR AND TIME PASSES BY , "I DON'T KNOW HOW MUCH TIME HAS TO PASS BETWEEN THAT TRIGGERS THE DOORS TO UNLOCK BUT EACH TIME I GO BACK TO THE CAR ALL DOORS HAVE UNLOCKED THEMSELVES..... " ". I BELIEVE THIS PROBLEM CAN POSSIBLY TURN INTO A DEADLY ISSUE REGARDING THE LIFE OF A CONSUMER AND OR OTHERS " " IN THE EVENT OF AN ACCIDENT WHO KNOWS IF THE DOORS WILL UNLOCK OR OPEN ? I BELIEVE THAT THE DOORS MAY DO JUST THE OPPOSITE THAT THE DOORS MAY REMAIN LOCKED PREVENTING ANYONE FROM BEING ABLE TO GET OUT OF THE VEHICLE IN THE EVENT OF FIRE< ACCIDENT< OR AN OTHER EMERGENCY. *TR

IN MARCH OF THIS YEAR I TURNED MY 2008 SATURN OUTLOOK INTO HALEY GMC IN MIDLOTHIAN VA TO FIX A RECALL CONCERNING AN AIR BAG WARNING LIGHT THAT WAS ON IN THE CAR. AIR BAG RECALL 14030 WAS PERFORMED, HOWEVER, THE WARNING LIGHT WAS STILL ON IN THE CABIN. SERVICE DEPARTMENT AT HALEY INFORMED ME THAT THE RECALL WAS PERFORMED PER GM SPECIFICATIONS HOWEVER, THE WARNING LIGHT WAS STILL ON DUE TO A FAULTY PASSENGER PRESENCE MODULE (DIAGNOSTIC CODE: B0081). AT THE TIME OF THIS REPAIR I HAD AN EXTENDED WARRANTY UNDER THE GMPP (GENERAL MOTORS PROTECTION PLAN) WHICH WAS STILL VALID UNTIL AUGUST OF 2014 OR 107,000 MILES WHICH EVER CAME FIRST. I WAS TOLD BY GMPP THAT THIS MODULE WAS NOT COVERED UNDER MY CURRENT WARRANTY. SINCE THIS VISIT I HAVE TAKEN MY COMPLAINT THROUGH NOT ONLY THE DEALERSHIP BUT THROUGH CORPORATE GM ON TWO SEPARATE OCCASIONS PLEADING WITH THEM THAT THIS WAS A SAFETY RELATED ISSUE NOT A WARRANTY ISSUE. GM HAS STATED TO ME THAT THIS IS NOT A SAFETY RELATED ISSUE AND THAT THIS PART IS NO LONGER COVERED UNDER WARRANTY. THEY WANT ME TO PAY THEM $900 FOR THIS REPAIR AND I REFUSE TO PAY THEM BECAUSE THIS REPAIR SHOULD BE COVERED UNDER GENERAL MOTORS. THIS SAME ISSUE HAS BEEN REPORTED BY NUMEROUS OTHER GM VEHICLES BESIDES THE SATURN OUTLOOK, INCLUDING THE GMC ACADIA AND SATURN SKY. I WOULD LIKE TO GET ASSISTANCE FROM YOUR DEPARTMENT IN CHALLENGING BACK TO GM TO GET THIS ISSUE ADDRESSED FOR I AM DRIVING AROUND IN AN UNSAFE VEHICLE THAT THERE IS A GOOD CHANCE THAT IF A PASSENGER IS TRAVELING WITH ME IN THE FRONT OF THE VEHICLE THAT THE AIR BAG WILL NOT GO OFF IN A FRONTAL COLLISION. *TR

THE CAR JUST SHUTS DOWN WHILE IN MOTION. MOST OF THE TIME IT SHUTS OFF WHEN TRYING TO STOP THE VEHICLE. IT WILL EVENTUALLY CRANK UP IN ABOUT AN HOUR ONLY TO SHUT DOWN AGAIN. THE CAR SHUT DOWN AS I WAS WITH MY WIFE AND DAUGHTER ON I-95 GOING 65 MPH. WE WERE STRANDED FOR ABOUT 3 HRS. ON THE INTERSTATE BEFORE THE CAR CRANKED BACK UP. THE VEHICLE WAS PURCHASED THROUGH DRIVE TIME AND HAS A WARRANTY ON IT . AFTER COMPLAINING TO THE COMPANY ABOUT THE VEHICLE THEY INSTRUCTED ME TO HAVE A DIAGNOSIS DONE ON IT TO FIND OUT WHAT THE PROBLEM WAS. I WAS ALSO INFORMED THAT A RECALL WAS OUT FOR SATURN CARS FROM THE NEWS. I CONTACTED GM AND EXPLAINED WHAT WAS HAPPENING AND THEY GAVE ME A CASE NUMBER BUT ALSO STATED THAT THE MODEL CAR I HAVE WAS NOT ON THE RECALL LIST AND FOR ME TO TAKE IT TO A GM DEALERSHIP NEAR ME TO HAVE ANOTHER DIAGNOSIS DONE ON THE CAR WHICH WAS AN EXTRA $125. U.S.A AUTO SERVICE PERFORMED A DIAGNOSIS ON THE CAR THE TO SEE IF IT WAS THE IGNITION SWITCH THAT WAS CAUSING THE CAR TO SHUT COMPLETELY OFF WHILE THE CAR WAS MOVING. THEY COULD NOT GET A DIAGNOSIS FROM THE IGNITION. I CONTACTED THE WARRANTY COMPANY FOR DRIVE TIME AND THEY INFORMED ME THAT NOTHING WAS COVERED BECAUSE IT WAS ELECTRICAL. THEN I CALLED GM BACK AND TOLD THEM THE CAR WAS NOT SAFE TO DRIVE AND WHAT THE DIAGNOSIS REPORT SAID AND THEY TOLD ME THAT THERE WAS NOTHING THEY COULD DO UNLESS I PAID THE $125 WITH THEM TO HAVE ANOTHER ONE DONE. THEN THEY WOULD DETERMINE IF IT WAS THE IGNITION. I AM AT MY WITS END BECAUSE NOBODY WANTS TO TAKE RESPONSIBILITY FOR THE ELECTRICAL SYSTEM THAT WILL COST CLOSE TO $1,000 TO HAVE FIX. I AM CURRENTLY MAKING PAYMENTS ON THIS CAR AND CAN'T AFFORD ALL THIS MONEY. I HAD THE CAR SERVICED WITH U.S.A AUTO SERVICE BECAUSE DRIVE TIME REQUIRES YOU TO KEEP UP WITH THE MAINTENANCE OF THE CAR WHICH I FAITHFULLY DID. NOW THE WHOLE ELECTRICAL SYSTEM HAS FAILED. *TR

I WAS DRIVING DOWN THE STREET AND SMOKE BEGAN COMING FROM AROUND THE STEERING WHEEL OF MY CAR. A SYMBOL OF A PERSON HOLDING A AIRBAG APPEARED ON THE DASHBOARD, I THEN FELT THAT THE AIRBAG WAS GOING TO DEPLOY. I IMMEDIATELY PULLED OUT OF TRAFFIC INTO A AUTO ZONE. AWORKER SEEN THE SMOKE, AND FELT MY CAR WAS ON FIRE. I EXPLAINED TO HIM THAT THE SMOKE IS COMING FROM AROUND THE STEERING WHEEL. HE SAID "GET OUT OF YOUR CAR, IT'S DANGEROUS! THE AIRBAG LIGHTS FOR BOTH DRIVER SIDE AND PASSENGER SIDE COME ON AND OFF. MY SATURN IS PAID FOR, AND I'M UNEMPLOYED RIGHT NOW AND CAN NOT AFFORD TO INVEST IN A NEW VEHICLE. WHAT CAN BE DONE FOR THE SAFETY OF THE PEOPLE WHO HAVE TRUSTED THE INDUSTRY? *TR

DASHBOARD INFORMATION CENTER WARNINGS OF STABILITRACK AND SERVICE BRAKES WITH AUDIBLE CHIMES DURING DRIVING. WENT TO DEALERSHIP AND FOUND OUT THAT THE MASTER CYLINDER WAS LEAKING INTO BRAKE BOOSTER. NO EVIDENCE OF BRAKE LEAK EVER. SEEMS TO BE ONGOING FAILURE WITH THIS MODEL OF ALL OF GM PRODUCT LINES AND A VERY EXPENSIVE REPAIR. *TR