SATURN Complaints

THE STEERING WHEEL LOCKS UP RANDOMLY. I AM ABLE TO STEER HOWEVER IT IS VERY HARD, I BASICALLY LOOSE MY POWER STEERING. I HAVE BEEN LUCKY BECAUSE EACH OF THE 4 TIMES IT HAS OCCURRED I WAS TRAVELING AT A LOW SPEED AND I WAS ABLE TO CONTROL THE CAR. EACH TIME, I TURN THE CAR OFF AND RESTART IT AND EVERYTHING IS FINE. I HAVE CALLED MY DEALERSHIP SEVERAL TIMES AND THEY STILL DO NOT HAVE THE PARTS IN. *TR

TL* THE CONTACT OWNS A 2005 SATURN VUE. THE CONTACT STATED THAT THE IGNITION SWITCH WOULD NOT RELEASE THE VEHICLE KEY HOWEVER, THE KEY COULD BE REMOVED WHEN THE VEHICLE WAS IN MOTION. THE MANUFACTURER WAS CONTACTED AND ADVISED THAT THE VEHICLE WAS NOT INCLUDED IN ANY RECALL CAMPAIGNS. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR REPAIRS. THE APPROXIMATE MILEAGE AT THE TIME OF FAILURE WAS 83,000. UPDATED 9/29/14*CN

GOOD MORNING. I WOULD LIKE TO FILE A COMPLAINT AGAINST THE GM DEALERS IN LEXINGTON, KENTUCKY. I RECEIVED MY LETTER STATING THAT THE GM DEALERS' SERVICE DEPARTMENTS IN MY AREA HAS RECEIVED THE PARTS FOR MY RECALL. I CONTACTED ROD HATFIELD CHEVROLET ON NEW CIRCLE RD BY EMAIL TO SET UP AN APPOINTMENT OVER A MONTH AGO (6/27/14). I SET UP A SATURDAY APPOINTMENT AND THEN WAS CONTACTED BY THE EMAIL REPRESENTATIVE [XXX]. HE CONTACTED ME BY EMAIL STATING THEY DID NOT HAVE THE PARTS FOR MY RECALL AND I WOULD BE CONTACTED WHEN THE PARTS ARRIVE. I STILL HAVE NOT HEARD FROM THE DEALERSHIP AND MY "SERVICE AIR BAG" LIGHT HAS BEEN ON FOR THREE WEEKS. I ALSO SENT EMAIL TO GLENN NISSAN/AUTOMALL ON RICHMOND ROAD) WHERE I PURCHASED MY VEHICLE) ABOUT THE RECALL PARTS OVER TWO WEEKS AGO. AS OF TODAY I STILL HAVE NOT RECEIVED AN EMAIL, PHONE CALL, NOTHING IN REFERENCE TO THE RECALL PARTS OR MY EMAIL FROM THEIR ONLINE WEBSITE. WHAT WILL HAPPEN IF MY AIR BAGS DEPLOY WHILE I AM DRIVING AND MY PASSENGER IN THE FRONT SEATS OR IN CASE OF AN ACCIDENT? THE RECALL STATES IF THIS LIGHT SHOULD ACTIVATE, THEN I NEED TO TAKE MY VEHICLE TO A GM DEALER RIGHT AWAY. WHAT SHOULD I DO SINCE NEITHER OF THE TWO DEALERSHIPS HAVE CONTACTED ME? PLEASE SEND ME SUGGESTIONS OF OTHER GM SERVICE DEPARTMENTS THAT SHOULD HAVE THE RECALL PARTS SO THAT I MAY TAKE MY VEHICLE TO THEM ASAP. I ALSO WILL NEED A VEHICLE TO DRIVE DURING THE SERVICE OF MY SATURN OUTLOOK. THANK YOU AND ENJOY YOUR DAY. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

THE PLASTIC BACK COVERING OF THE DRIVER SEAT IS POPPING OFF AGAIN. IT FEELS LIKE THE RIGHT SIDE OF THE SEAT LEANS BACK. THE SEAT HAS BEEN REPLACED TWICE ALREADY. THE FIRST TIME WAS IN 2007. IT SEEMS TO LAST ABOUT 2.5 - 3 YEARS. I BELIEVE A SEAT SHOULD LAST LONGER THAN 3 YEARS. *TR

WE WERE NOTIFIED OF THE AIR BAG RECALL SEVERAL MONTHS AGO AND TOOK IT TO THE DEALERSHIP FOR THAT SPECIFIC RECALL SERVICE, HOPING THAT THE REPAIRS WOULD ADDRESS A LONG-STANDING, BUT INTERMITTENT PROBLEM WITH THE FRONT PASSENGER AIR BAG ERROR MESSAGE THAT COINCIDES WITH SOMEONE SITTING IN THE FRONT PASSENGER SEAT. AFTER THE DEALERSHIP PERFORMED THE AIR BAG RECALL WORK, THE FRONT PASSENGER AIR BAG CONTINUES TO INTERMITTENTLY DISPLAY AN ERROR MESSAGE WHEN MY WIFE OR ADULT SON SIT IN THE FRONT PASSENGER SEAT. WE INFORMED THE DEALERSHIP AND RESCHEDULED A SERVICE VISIT. WE WERE INFORMED TODAY THAT THE ERROR IS LIKELY ATTRIBUTED TO A BAD "PRESENCE SENSOR" IN THE SEAT, WHICH IS NOT COVERED BY THE RECALL. THE ESTIMATED COST FOR REPAIR WAS $766.00. THE VEHICLE IS IN OTHERWISE EXCELLENT CONDITIONS WITH NO COLLISIONS, FLOODING OR RAIN INTRUSION. THERE HAS BEEN NO EVENT THAT SHOULD HAVE COMPROMISED THIS CRITICAL SAFETY SYSTEM. MALFUNCTIONING SENSOR = INACTIVE AIR BAG. *TR

TL* THE CONTACT OWNS A 2004 SATURN VUE. AFTER THE KEY WAS REMOVED FROM THE IGNITION, THE HEADLIGHTS REMAINED ILLUMINATED AND SMOKE APPEARED NEAR THE STEERING COLUMN. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS UNAVAILABLE. THE FAILURE MILEAGE WAS 104,000.

OUR INSURED WAS ON I-10 METAIRIE AND HESITATED THAT THEY WERE TRAVELING DOWN I-10 AND THE VEHICLE IN FRONT OF THEM HIT THE BRAKES AND CAME TO A COMPLETE STOP. OUR INSURED SLOWED AND INSD INSURED'S STEERING WHEEL FAILED AND WENT RIGHT AND THEN HE LOST CONTROL AND WENT TO THE LEFT HAND LANE FROM THE RIGHT LANE ACROSS 4 LANES/ OUR DRIVER DID NOT HAVE CONTROL OF HIS VEHICLE AT THIS TIME. OUR INSURED WAS TRYING TO MAKE IT TO THE SHOULDER AND HE WAS ALMOST THERE AND THEN ANOTHER VEHICLE STRUCK HIS VEHICLE. OUR INSURED WAS CITED FOR RECKLESS DRIVING. OUR CLAIM NUMBER IS [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

HAVING TROUBLE GETTING THE KEY TO TURN IN THE IGNITION. CAN TAKE NUMEROUS TRIES AND SEVERAL MINUTES BEFORE THE KEY FINALLY TURNS. NOT SURE WHAT MAKES THE KEY TURN -- HAD IT WORK AFTER BUCKLING THE SEAT BELT, SHIFTING THE STEERING WHEEL, OR TAKING THE KEY OUT AND TRYING AGAIN. PROBLEM HAS BEEN WORSENING IN THE PAST FEW DAYS, BUT HAS OCCURRED ON AND OFF FOR SEVERAL MONTHS. *TR

GM STILL HAS NOT SUPPLIED THE PARTS NEEDED TO SATISFY 3 PENDING SAFETY RECALLS. THE MISSING PART IS FOR THE POWER STEERING DEFECT. SINCE THIS CONSTITUTES AN ONGOING THREAT TO THE SAFETY OF MYSELF AND THE CAR'S OCCUPANTS, I'M ASKING THE NHTSA TO INTERVENE TO FORCE GM TO PROVIDE THE NEEDED PARTS. *TR

I WAS SITTING AT A RED LIGHT WHEN ALL OF A SUDDEN ALL MY DASHBOARD LIGHTS/RADIO ETC. WENT OUT (I ALWAYS HAVE THEM ON) I ACTUALLY THOUGHT THE CAR DIED. (WHICH IT DID NOT) I PLAYED AROUND WITH THE INSIDE DIMMER SWITCH AND THE LIGHTS CAME BACK ON AND I DROVE OFF. BUT IT GOT ME THINKING ABOUT THE LATEST RECALL THAT I HAVE ON THIS CAR. RECALL NO. 13036. I ACTUALLY SPOKE TO SOMEONE AT YOUR PLACE YESTERDAY (REFERENCE NO. 663360) SINCE I WAS LEARY OF DRIVING A VEHICLE WITH A RECALL AS SUCH. I WAS GIVEN GM PHONE NO. AND UPON SPEAKING WITH THEM THEY STILL DO NOT KNOW WHEN THE PART WILL BECOME AVAILABLE AND TOLD ME THAT THEY WOULD NOT APPROVE ME FOR A LOANER CAR. SO IF ANY OF THIS RECALL SHOULD HAPPEN IT CERTAINLY IMPOSES THE RISK OF A CRASH. I DO MUCH HIGHWAY DRIVING (EVERYDAY FOR WORK) SO IF I DRIVE AND MY BRAKES DO NOT COME ON I CANNOT IMAGINE THE IMPACT AT 65MPH IN A REAR END COLLISION. I AM SO NERVOUS ABOUT DRIVING THIS CAR. HOW CAN I GET THEM TO APPROVE A LOANER UNTIL THE PARTS ARE AVAILABLE AND I CAN ACTUALLY GET A APPOINTMENT WITH DEALERSHIP. THANK YOU FOR ANY INPUT YOU CAN GIVE ME. *TR