2011 SCION XB Complaints

7/18/16 I WAS INFORMED IS UNDER THE TAKATA AIRBAG RECALL. THIS PERSONAL VEHICLE IS USED DAILY TRANSPORTING MY CHILDREN AND ADULTS FOR RECREATIONAL ATHLETICS, SCHOOL AND PERSONAL CONVENIENCE TYPICAL TO A CONSUMER. UPON LEARNING OF THE RECALL I WAS INFORMED DUE TO FAULTY AIRBAG(S) IM ADVISED TO NOT ALLOW OCCUPANTS TO SIT IN THE FRONT PASSENGER SEAT. TOYOTA COULD NOT EXPLAIN WHY THERE IS NO ISSUE WITH DRIVER SIDE AIRBAG. BARRING OCCUPANTS FROM THE VEHICLE IS NOT A SOLUTION. SUBSEQUENTLY I FEEL THE VEHICLE UNSAFE FOR OPERATION. I CONTACTED TOYOTA INFORMING THEM SUCH. AFTER WEEKS OF ARGUING WITH TOYOTA AND ONLY AFTER STATING I WOULD SEEK LEGAL COUNSEL, TOYOTA CONCEDED TO PROVIDE ME A 'LIKE FOR LIKE' REPLACEMENT RENTAL VEHICLE. DURING THE PROCESS OF FACILITATING THE LOANER VEHICLE I WAS SUBJECTED TO UNPROFESSIONAL AND DEROGATORY COMMENTARY AND BEHAVIOR BY TOYOTA EMPLOYEES WHOM STATED 'I WAS TRYING TO GET SOMETHING FOR NOTHING'. MY VEHICLE WAS TAKEN INTO POSSESSION BY TOYOTA AND WHEN I ASKED WHERE IT WOULD BE TAKEN AND HOW IT WOULD BE SECURED I WAS ADVISED THEY WERE NOT SURE. FURTHERMORE TO GET POSSESSION OF THE REPLACEMENT RENTAL VEHICLE I WAS REQUIRED TO MAKE A PERSONAL RENTAL DEPOSIT AND THE VEHICLE PROVIDED IS A SEDAN NOT AN SUV (OR LIKE FOR LIKE). WHEN I ASKED TOYOTA ABOUT BEING PROVIDED THE CORRECT VEHICLE I WAS TOLD I WOULD BE CONTACTED. IT HAS BEEN 3 WEEKS SINCE THIS OCCURRED AND TOYOTA HAS NOT INFORMED ME OF THE LOCATION AND SECURITY OF MY CAR, THE STATUS AND ESTIMATED TIME OF REPAIRS, NOR HOW THEY INTEND TO SOLVE THE ISSUE OF THE REPLACEMENT VEHICLE WHICH IS NOT A SUITABLE 'LIKE FOR LIKE' SOLUTION. FURTHERMORE, YESTERDAY THE RENTAL CAR AGENCY CONTACTED ME TO ADVISE THAT TOYOTA WAS ONLY COVERING 2 WEEKS OF RENTAL CHARGES AND WANTING TO KNOW WHAT MY INTENTIONS ARE WITH THE RENTAL CAR' ALL WHILE I CONTINUE TO MAKE PAYMENTS ON THE SUV.

TL* THE CONTACT OWNS A 2011 SCION XB. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2011 SCION XB. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT A WARNING LIGHT ILLUMINATED, BUT WAS UNSURE IF IT WAS RELATED TO THE AIR BAGS. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS UNKNOWN. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

"TAKATA RECALL" I GOT A RECALL LETTER FROM TOYOTA ABOUT MY FRONT AIR BAG, BUT WAS TOLD REMEDY WAS NOT AVAILABLE YET, AND IS BEING TOLD NOT TO HAVE ANYONE IN MY FRONT PASSENGER SEAT. THIS IS RIDICULOUS GIVING ME A LETTER AND I CANNOT DO ANYTHING ABOUT IT. I ALWAYS HAVE SOMEONE ELSE IN MY FRONT SEAT, SOMETIMES I SIT ON THE FRONT PASSENGER SEAT.

TIRE FAILURE ON SIDEWALL, WITH THE OTHER THEE TIRES SHOWING THE SAME DAMAGE PATTERN

8/26/14 MECHANIC FOUND BAD WATER PUMP/ AC BLOWING WARM - RECHARGED SYSTEM, ON 8/27 MADE CLACKING SOUND. 8/28 WENT 10 MILES AT 70 MPH. ON OFF RAMP OF FREEWAY CAR STARTED SMOKING, AIR WENT COMPLETELY WARM, BATTERY LIGHT AND HEAT INDICATOR LIGHT CAME ON. PULLED INTO PARKING LOT & HAD TO BE TOWED. 8/29/14 SECOND MECHANIC FOUND AC COMPRESSOR HAD TO BE REPLACED. PLASTIC BRACE THAT SUPPORTED BELTS CONNECTED TO THE AC COMPRESSOR HAD BROKEN OFF AND WRECKED THE COMPRESSOR. SAID COULD HAVE CAUSED MUCH MORE DAMAGE. SHOULD THE WATER PUMP AND AC COMPRESSOR HAVE GONE AT 51,000 MILES? ALL MAINTENANCE HAD BEEN DONE REGULARLY. THIS IS MUCH TOO EARLY FOR THESE PARTS TO HAVE GONE BAD. *TR

WAS DRIVING ON PAVED ROAD AT APPROX. 15 MILES PER HOUR, WHEN ANOTHER CAR CAME FROM MY LEFT (DRIVER'S ) SIDE. HE WAS DRIFTING AND HIT MY LEFT FRONT BUMPER AREA. THE AIRBAGS DID NOT DEPLOY. I HIT MY HEAD, LEFT SHOULDER, AND CHEST ON THE STEERING WHEEL. MY HEAD ALSO HIT THE DASH. MY STEERING WHEEL IS BENT COMPLETELY. THE WHOLE FRONT BUMPER IS OFF THE CAR AND THE DRIVER'S SIDE QUARTER PANEL AND FENDER WELL. MY HOOD IS COMPLETELY SHIFTED TO THE PASSENGER SIDE. CANNOT BELIEVE THIS MUCH DAMAGE CAN BE DONE WITHOUT THE AIRBAGS DEPLOYING. UPDATED 09-03-14 *BF UPDATED 11/26/2014 *JS *TR

MY 2011 SCION XB HAS A CRACKED OR BROKEN WELD/FRAME/BODY IN THE DRIVER'S SIDE REAR DOOR AREA. THIS HAS BEEN IDENTIFIED AND REPORTED TO SCION. AS OF YET THEY ARE UNABLE TO MAKE EFFECTIVE REPAIR TO THE PROBLEM AREA. I AM CONCERNED THAT OTHER DRIVERS MAY HAVE A SIMILAR LATENT ISSUE THAT IN A SIDE IMPACT WILL LEAD TO INCREASED INJURY OR DEATH FROM STRUCTURAL FAILURE. *TR

WHILE TRAVELING IN A STRAIGHT LINE OF LEFT LANE ON THE PARKWAY AT 50 MPH, I LIGHTLY APPLIED THE BRAKES AND THE REAR OF THE VEHICLE IMMEDIATELY BEGAN TO SWAY UNCONTROLLABLY LEFT AND RIGHT. THE BRAKES WERE LOCKED CAUSING THE VEHICLE TO HEAD OFF THE ROAD AND ONTO THE GRASS AND CRASH INTO THE GUIDE RAIL. IMMEDIATELY FOLLOWING THE ACCIDENT, I NOTICED THE ABS+VSC+EMERGENCY BRAKE LIGHTS WERE LIT. I HAD THE CAR TOWED TO THE COLLISION SHOP FOR INSPECTION AND REPAIRS WHICH WILL HOPEFULLY START NEXT WEEK. I ASKED THAT THE COMPUTER CODE READOUTS BE NOTED BY THE INSPECTOR WHEN HE ARRIVES. I'VE BEEN DRIVING THIS ROUTE TO WORK FOR 55,000 MILES AND NEVER EXPERIENCED THIS TYPE OF RESPONSE DURING BRAKING. THE VEHICLE HAS A CURRENT INSPECTION STICKER ON IT. *TR

2011 SCION XB ABRUPT THROTTLE RESPONSE OFF IDLE. VEHICLE "JACK RABBITS" TO ACCELERATE. VERY HARD TO ACCELERATE SLOWLY AND SAFELY. CAN BE DANGEROUS IN TRAFFIC AND PARKING LOTS. YOU HAVE TO KEEP YOUR LEFT FOOT HARD ON THE BRAKE. TOYOTA REFUSES TO ACKNOWLEDGE RESPONSIBILITY FOR THE PROBLEM. *TR