SCION Complaints

TL* THE CONTACT OWNS A 2008 TOYOTA SCION XD. WHILE THE VEHICLE WAS PARKED THE CONTACT NOTICED THE ABS AND BRAKE WARNING LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO THE DEALER TO BE REPAIRED UNDER NHTSA CAMPAIGN ID NUMBER: 09V338000 (SERVICE BRAKES, HYDRAULIC:POWER ASSIST:VACUUM). THE WARNING LIGHT CONTINUED TO ILLUMINATE AFTER THE RECALL REPAIR WAS PERFORMED. THE TECHNICIAN STATED ADDITIONAL DIAGNOSTIC TEST HAD TO BE PERFORMED IN ORDER TO DETERMINE THE REASON THE WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 28,000.

PURCHASED THIS CAR BRAND NEW. WAS ASSURED OF TOYOTAS 200 POINT SAFETY INSPECTION. SHORTLY AFTER DRIVING THIS CAR HOME I NOTICED THAT I NEVER RECEIVED A SPARE KEY AND THE HORN DIDN'T WORK (THE FIRST LINE OF DEFENSE IN DRIVING SAFETY). I RETURNED TO THE DEALERSHIP AND ASKED IF THEY TOOK THE FUSE OUT TO PREVENT THE HORN FROM SOUNDING, THEY SAID "NO, THEY NEVER TAKE ANY FUSES OUT". THEY DID NOT WANT TO REPLACE THE FUSE AT FIRST. THEY TOLD ME TO GO HOME AND COME BACK DURING SERVICE HOURS (I WORK, I ALREADY DROVE 30 MILES AND NEEDED MY HORN TWICE ON THE WAY THERE). I ASKED IF THEY COULD GIVE ME A FUSE AND I'D PUT IT IN MYSELF. I GUESS THEY FELT THREATENED BY THAT AND QUICKLY INSTALLED FUSE. IT'S NOW DAY 6 WITH THIS 2012 SCION XD MY TEMP/COOLANT LIGHTS BEEN ON SINCE DAY 3. MY BOYFRIEND CHECKED THE COOLANT AND DISCOVERED, THERE WASN'T ANY IN THE ENGINE. I DON'T KNOW WHAT DAMAGE THIS HAS CAUSED OR WHAT OTHER FLUID OR FUSES ARE MISSING. I'M PRETTY CERTAIN THAT THERE WAS NO 200 POINT INSPECTION. I'M JUST HAPPY THAT I DIDN'T GET STUCK OR KILLED ON MY MAIDEN 300 MILE VOYAGE TO BOSTON. NOT SAFE AND NOT A GOOD WAY FOR TOYOTA TO FIX THEIR DAMAGED SAFETY RECORD. *TR

TL* THE CONTACT OWNS A 2008 SCION XD. THE CONTACT WAS DRIVING 35 MPH DURING INCLEMENT WEATHER WHEN THE TCS (TRACTION CONTROL LIGHT) ILLUMINATED. THE CONTACT TOOK THE VEHICLE TO THE DEALER FOR DIAGNOSTIC TESTING, WHICH DETERMINED THAT THE REAR WHEEL TRACTION SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THE ABS, BRAKE AND TCS LIGHT WERE ILLUMINATED DUE TO THE FAULTY TRACTION SENSOR. THE FAILURE MILEAGE WAS 60,000.

THE ISSUE I AM HAVING WITH MY VEHICLE IS THE TRACTION CONTROL. THERE IS NO WAY TO DISABLE IT PERMANENTLY. I HAVE CONTACTED THE MANUFACTURER SEVERAL TIMES TO RESOLVE THIS ISSUE BUT THEY WERE UNABLE TO HELP. THE INTERSECTION EXITING MY NEIGHBORHOOD IS OFTEN BUSY AND OCCASIONALLY THERE IS LOOSE SAND AND GRAVEL AT THE EXIT. AT TIMES, TO CROSS THE INTERSECTION SAFELY, I WILL NEED TO STEP ON THE ACCELERATOR A LITTLE MORE THAN USUAL. IF MY TIRES SO HAPPEN TO BE SITTING ON A PATCH OF LOOSE SAND OR GRAVEL, THE TRACTION CONTROL WILL ACTIVATE WHEN I ACCELERATE. THIS CUTS THE POWER FROM MY ENGINE AND INSTEAD OF BRISKLY CROSSING THE INTERSECTION, MY CAR, AT A SNAILS PACE, CROSSES THE INTERSECTION. THE MORE TIME MY VEHICLE SPENDS IN THE INTERSECTION, THE GREATER CHANCE OF AN ACCIDENT. THE POWER IS CUT FOR TOO LONG IN MY OPINION AND I FEEL THAT MY VEHICLE WOULD BE MUCH SAFER WITHOUT IT. A LITTLE SPIN OF THE MY TIRES WOULD OCCUR WHEN I'M ON THE LOOSE SAND AND GRAVEL BUT ONCE ON NORMAL PAVEMENT, IT WOULD BE BUSINESS AS USUAL. WITH THE TRACTION CONTROL ACTIVATED, THERE IS A DELAY AND ONCE ON NORMAL PAVEMENT, IT STILL HAS REDUCED POWER. THE CAR DOES ALLOW THE DRIVER TO TURN OFF THE TRACTION CONTROL AT A STOP BUT IT REACTIVATES AFTER REACHING A CERTAIN SPEED. I DO NOT ALWAYS KNOW WHEN I HAPPEN TO STOP ON A PATCH OF LOOSE SAND AND GRAVEL AND I WON'T ALWAYS REMEMBER TO TURN OFF THE TRACTION CONTROL AT EVERY STOP. *TR

PROBLEM #1: FRONT WINDSHIELD CRACKED. I REPLACED THE WINDSHIELD AND IT CRACKED AGAIN ON THE REPLACEMENT. A SMALL PEBBLE HIT THE WINDSHIELD WHILE DRIVING ON THE FREEWAY THAT CAUSED IT TO CRACK. PROBLEM #2: REAR HATCH HANDLE BROKE WHEN IT WAS USED. I OPENED THE REAR HATCH HANDLE AND THE PLASTIC PIECE BROKE OFF IN THE PROCESS ALMOST INJURING MY HAND. I CONTACTED SCION ABOUT THE SITUATION THEY THAT THEY WERE AWARE OF. THEY REQUIRED ME TO RECEIVE AN ASSESSMENT FROM THE DEALER. I DROVE TO MY NEAREST DEALER AND THEY DID NOT REQUIRE AN ASSESSMENT BECAUSE THEY SAID THE PROBLEM WAS ALREADY KNOWN. I CONTACTED SCION AGAIN AND THEY GET BACK TO ME FOR A SOLUTION. THE SOLUTION WAS FOR ME TO REPLACE THE REAR HANDLE WITH A HIGH PRICE AMOUNT. THE REAR HANDLE EXPENSIVE SHOULD HAVE BEEN TAKEN CARE OF ON SCION'S END, ESPECIALLY WHEN A NEAR INJURY COULD HAVE TAKE PLACE. I RECEIVED CASE NUMBER FOR MY RECORDS. *TR

THE PLASTIC HOUSING FOR THE TRUNK RELEASE LATCH BROKE COMPLETLY OFF WHEN TRYING TO OPEN THE HATCH.THE PROBLEM IS THAT THE LATCH IS ATTACHED TO THE PLASTIC HOUSING AND NOT THE METAL TRUNK. THE SERVICE PERS STATED THAT THE PROPER WAY TO OPEN THE HATCH IS TO GRASP FROM THE BOTTOM LIP AND NOT THE LATCH. THIS INFO ISN'T STATED IN THE OWNERS MANUAL. THE PROPER FIX SHOULD BE TO MODIFY THE LATCH AND ATTACH DIRECTLY TO THE METAL PART OF THE HATCH. *TR

THE TRUNK HANDLE ON MY BROKE OFF. SCION REFUSES TO ACCEPT RESPONSIBILITY FOR THIS DESIGN DEFECT. MY HUSBAND GLUED IT DOWN, BUT MY CONCERN IS THAT IF THE PIECE BREAKS OFF OR DETACHES IT COULD CAUSE DAMAGE TO ANOTHER VEHICLE OR INJURY. SCION REPRESENTATIVES SAID THAT IT ISN'T A DESIGN FLAW, BUT RATHER USER ERROR FROM FAILURE TO OPEN THE LATCH PROPERLY. THIS IS NOT THE CASE, AS I AM NOW EVEN MORE CAREFUL NOW THAT THE LATCH IS GLUED ON. EVEN NOW WHEN I AM OVERLY CAUTIOUS TO OPEN THE LATCH CORRECTLY, IT STILL GETS STUCK AND I'M CONCERNED IT WILL BREAK AGAIN. NOW THAT I HAVE HAD THE INCIDENT HAPPEN, I HAVE SEEN 4 OTHER SCIONS IN VARIOUS PLACES THAT HAVE THEIR HANDLE TAPED UP, MOST LIKELY DUE TO THE SAME REASON. I FIND IT HARD TO BELIEVE THAT SCION BELIEVES IT IS THE CONSUMER WHO IS AT FAULT WHEN IT IS CLEARLY A FLAW IN THE DESIGNS OF THEIR VEHICLE, AND THEY REFUSE TO CORRECT THE ISSUE UNLESS YOU HAVE DROPPED HUNDREDS OF DOLLARS WITH THEM AT THEIR DEALERSHIP FOR OIL CHANGES OR OTHER SERVICES. *TR

TL* THE CONTACT OWNS A 2008 TOYOTA SCION XB. THE CONTACT STATED THAT AFTER TAKING THE VEHICLE TO THE DEALER FOR ROUTINE MAINTENANCE, THE CONTACT WAS ADVISED THAT THE PISTONS IN THE ENGINE WERE NOT RETAINING OIL AS IT SHOULD. THE DEALER MADE REPAIRS TO THE PISTON ASSEMBLY. THE MANUFACTURER WAS CONTACTED AND THEY OFFERED TO PAY FOR THE PART AND THE CONTACT WOULD HAVE TO COVER THE LABOR COSTS. THE FAILURE MILEAGE WAS APPROXIMATELY 70,000. UPDATED 02/03/12*LJ UPDATED 02/10/12

TL* THE CONTACT OWNS A 2011 TOYOTA SCION TC. THE CONTACT STATED THAT WHILE DRIVING 65 MPH, HE HEARD AN EXPLOSION AND NOTICED THAT THE SUNROOF SHATTERED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER, BUT THEY WERE UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS REPAIRED UNDER WARRANTY. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 6,000.

TL* THE CONTACT OWNS A 2008 TOYOTA SCION. THE CONTACT STATED THAT WHILE DRIVING 65 MPH , SHE HEARD A LOUD POPPING SOUND AND THE SUN ROOF SHUDDERED. THE VEHICLE WAS TAKE TO A LOCAL MECHANIC WHO WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE FAILURE AND THE CURRENT MILEAGE WAS 102,220.