SCION Complaints
View complaints related to SCION. The complaints found here are submitted by actual consumers with first hand experience. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.
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2008 SCION XB- CHARLOTTE, NC
MY TOYOTA SCION DEVELOPED A CRACK IN THE WINDSHIELD OVERNIGHT, NOTHING APPEARED TO HAVE STRUCK OR HIT THE WINDSHIELD. BELIEVE THAT THIS MIGHT BE A STRUCTURAL ISSUE BASED ON INVESTIGATION AND NOTICE THAT I AM NOT ALONE AS A 2008 SCION XB OWNER WITH THIS PROBLEM. I THINK THIS IS A MANUFACTURER DEFECT AND I AM DISAPPOINTED, I JUST BOUGHT THIS CAR USED 2 MONTHS AGO AND IT HAS THEN 20K ON IT. THIS IS A SAFETY ISSUE FOR VISIBILITY PURPOSES AS WELL AS OTHERS. *TR
Source: NHTSA WEB SITE -
2005 SCION XA- SPRING VALLEY, CA
TL*THE CONTACT OWNS A 2005 TOYOTA SCION XA. WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE ACCELERATED AGGRESSIVELY. THE CONTACT DEPRESSED THE BRAKE PEDAL, BUT THE VEHICLE FAILED TO SLOW DOWN. THE GEAR WAS SHIFTED INTO NEUTRAL AND THE VEHICLE SLOWED DOWN. THE FAILURE OCCURRED WITHOUT WARNING. THE FAILURE RECURRED ON A SEPARATE OCCASION AND THE VEHICLE CRASHED INTO A BUILDING AND STRUCK A PEDESTRIAN. THE PEDESTRIAN WAS TRANSPORTED TO THE HOSPITAL AND THE POLICE WAS CALLED TO THE SCENE. A POLICE REPORT WAS FILED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR INSPECTION AND THEY STATED THAT THE REPAIRS WOULD COST $2,500. THE VEHICLE IS IN THE PROCESS OF BEING REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 68,000. UPDATED 09/11/09 *BF UPDATED 09/16/09
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2006 SCION XB- DEMOTTE, IN
2006 SCION XB WINDSHIELD CRACK IN MIDDLE OF REARVIEW MIRROR IN TO A "L" SHAPE ! NO APPARENT DAMAGE WOKE UP ONE MORNING AND WAS CRACKED!! *TR
Source: NHTSA WEB SITE -
2004 SCION XB- CARMEL BY THE SEA, CA
TL*THE CONTACT OWNS A 2004 TOYOTA SCION XB. A FEW MONTHS AGO, THE SEAT BELT ON THE DRIVER'S SIDE BEGAN TO SHRED AND THE THREADS SEPARATED ONE BY ONE. THE DEALER STATED THAT THERE WAS A FIVE YEAR/60,000 MILE WARRANTY ON THE SEAT BELT; HOWEVER, THERE WERE NO RECALLS FOR THE SEAT BELT. THE FAILURE WOULD COST $200 PLUS $150 PER HOUR IN LABOR. THE CONTACT IS WAITING TO SEE IF THE FAILURE WORSENS BEFORE HAVING THE VEHICLE REPAIRED. THE FAILURE MILEAGE WAS 60,000 AND CURRENT MILEAGE WAS 72,005. UPDATED 09/11/09 *BF UPDATED 09/15/09.*JB
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2006 SCION XB- SPRING VALLEY, NY
2006 SCION XB. WHILE PARKED IN DRIVEWAY OVERNIGHT, A LARGE CRACK DEVELOPED RUNNING DOWN BEHIND THE REARVIEW MIRROR AND THEN MAKING A 90 DEGREE TURN TOWARDS THE DRIVER SIDE. *TR
Source: NHTSA WEB SITE -
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2009 SCION XB- WALDPORT, OR
I PURCHASED A NEW 2009 SCION XB ON 17 JULY 2009. I IMMEDIATELY NOTICED THE "WARNING BUZZER" ASSOCIATED WITH KEY IN IGNITION, SEAT BELT WARNING, LIGHTS ON, AND DOOR AJAR WAS INAUDIBLE. I RETURNED THE VEHICLE TO THE DEALER AND WAS INFORMED THAT THE "BUZZER" WAS VERY QUIET AND THERE WAS NOTHING THAT COULD BE DONE. THE MECHANIC COULD NOT EVEN FIND IT. ON 27 JULY 2009, I CALLED SCION CUSTOMER SERVICE AND THEY INFORMED ME THAT THE "WARNING BUZZER" WAS INDEED QUIET AND THERE WAS NOTHING THEY COULD DO ABOUT IT. I CONSIDER THE 'WARNING BUZZER" TO BE AN IMPORTANT PART OF THE SAFE OPERATION OF THE VEHICLE AND SCION'S RESPONSE WAS UNWARRANTED. *TR
Source: NHTSA WEB SITE -
2009 SCION XB- HUDSON, WI
1) DEFECTIVE PRODUCT. 2) PASSENGER SEAT (BACK REST) DOES NOT RETRACT FROM RECLINED POSITION TO UPRIGHT POSITION. PASSENGER HAS TO EXIT THE VEHICLE AND LIFT THE BACK REST BY HAND TO STRAIGHTEN IT UP. ALL 2009 SCIONS-XBS HAVE THE SAME PROBLEM! 3) TOYOTA CLAIMS THAT IS HOW THEY DESIGNED THIS CAR,AND CANNOT (WILL NOT) DO ANYTHING TO REMEDY THIS PROBLEM! I HAVE COMPARED THIS YEAR'S MODEL TO EARLIER MODELS AND THEY ALL FUNCTION NORMALLY. WE HAVE EXCHANGED SEVERAL E-MAILS AND PHONE CALLS WITH TOYOTA/SCION CUSTOMER REPRESENTATIVES, AND HAD CAR AT THE DEALER,THEIR RESPONSE WAS THE SAME ITS THE DESIGN. MY OPINION IS THAT IS A DEFECTIVE PRODUCT,SINCE THERE IS NO OTHER VEHICLE MAKE AND MODEL WITH THE SAME PROBLEM! *TR
Source: NHTSA WEB SITE -
2005 SCION XB- PROVIDENCE, RI
WE HAVE A 2005 SCION XB. ROAD DEBRIS HIT THE CAR ONE MONTH AGO, BUT THE CRACK ON THE WINDSHIELD, STARTING ON THE PASSENGER SIDE EDGE, APPEARED 2 DAYS BACK. IT APPEARS UNRELATED. INSURANCE POLICY DID NOT COVER COST OF REPLACEMENT OF THE WINDSHIELD. THE CRACK IS MORE THAN A FOOT LONG. *TR
Source: NHTSA WEB SITE -
2006 SCION TC- BEACH HAVEN PARK, NY
IN EARLY FEBRUARY 2009 MY DRIVER'S SIDE DOOR DID NOT OPEN ALL THE WAY. I THOUGHT THAT IT JUST WAS STICKING AND GAVE IT A HARDER PUSH. IT THEN STARTED WORKING FINE. A COUPLE OF WEEKS LATER I WENT TO THE DRIVE THROUGH AT THE BANK AND LOWERED THE WINDOW. WHEN I WENT TO PUT IT UP IT ONLY WENT UP HALF WAY. IT WAS TWO MONTHS OUT OF WARRANTY. I TOOK IT TO THE DEALER THEY TOLD ME THAT THE WAY THE HINGE AND WINDOW MECHANISM ARE DESIGNED I NEEDED A COMPLETELY NEW DOOR, THAT THE OLD ONE COULD NOT BE FIXED. I FOUND OUT THIS IS A DESIGN DEFECT WITH THE CAR WHICH DEALERS WERE NOTIFIED OF IN 2007, BUT WERE NOT REQUIRED TO NOTIFY VEHICLE OWNERS. THE REPAIR WAS GOING TO COST ME AROUND $2400. JUST FOUND A FRIEND WHO WAS ABLE TO FIX IT IN AN HOUR AND A HALF. THERE IS A MODIFICATION AVAILABLE IF YOU KNOW ABOUT THE PROBLEM AND ASK. MODIFICATION REALLY NEEDS TO BE DONE BEFORE THE PROBLEM OCCURS, OR AT LEAST BEFORE YOU USE THE WINDOW AFTER THE DOOR STICKS, BUT IF YOU ARE UNAWARE OF THE DESIGN PROBLEM, THE INITIAL STICKING OF THE DOOR SEEMS LIKE A MINOR NEXT TIME THE CAR IS SERVICE HAVE IT LUBED TYPE ISSUE. *TR UPDATED 09/01/09. *LJ
Source: NHTSA WEB SITE -
2004 SCION XB- MURRIETA, CA
A HUGE CRACK HAS APPEARED IN THE MIDDLE OF MY WINDSHIELD FROM TOP RIGHT ABOUT WHERE REAR VIEW MIRROR IS AND IT STRETCHES LEFT AND RIGHT ACROSS MY WINDSHIELD! I HAVE SEEN SEVERAL XB'S WITH THE SAME CRACK IN MY TOWN ALONE! I FIND THIS TO BE VERY ODD!!! I FEEL THIS IS DEFINITELY A PROBLEM TO BE ADDRESSED BY THE MAKER! *TR
Source: NHTSA WEB SITE