SCION Complaints

TL* THE CONTACT OWNS A 2013 SCION FR-S. THE CONTACT STATED THAT THE VEHICLE WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 18V772000(ENGINE). MOMENTS AFTER RETRIEVING THE VEHICLE, THE CHECK ENGINE INDICATOR ILLUMINATED, A KNOCKING NOISE WAS HEARD, AND THE VEHICLE STALLED. THE VEHICLE WAS TOWED BACK TO THE LOCAL DEALER (STERLING MCCALL FORT BEND TOYOTA, 20465 SW FREEWAY, RICHMOND, TX) WHERE IT WAS DIAGNOSED THAT THE ENGINE FAILED AND NEEDED TO THE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 92,000. THE CONSUMER STATED AFTER HAVING THE VEHICLE REPAIRED THE VEHICLE CONTINUED TO EXPERIENCE THE FAILURE IMMEDIATELY AFTER LEAVING THE DEALER. THE FAILURE RESULTED IN THE ENGINE COMING TOTALLY APART UNDER THE HOOD. THE DEALER SENT A TECHNICIAN TO INSPECT THE VEHICLE AND ADVISED THAT THE FAILURE WAS A CONSEQUENCE OF THE HAVING THE RECALL COMPLETED. THE DEALER REFUSED TO ASSUME RESPONSIBILITY FOR THE FAILURE AND WOULD NOT ASSIST WITH THE COST OF REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT OFFER ANY ASSISTANCE. *JS

TL* THE CONTACT OWNS A 2013 SCION FR-S. WHILE DRIVING, A KNOCKING NOISE WAS HEARD FROM THE ENGINE COMPARTMENT. THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT COASTED THE VEHICLE OVER TO THE SIDE OF THE ROAD AND POWERED OFF THE ENGINE. THE VEHICLE FAILED TO RESTART AND WAS TOWED TO REINHARDT TOYOTA (LOCATED AT 911 EASTERN BLVD, MONTGOMERY, AL 36117, (334) 272-7147) WHERE IT WAS DIAGNOSED THAT METAL SHAVINGS WERE INSIDE THE OIL PAN. THE CONTACT STATED THAT THE VEHICLE REMAINED AT THE DEALER FOR SIXTEEN DAYS AND WAS NOT REPAIRED. THE CONTACT ALSO STATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED PER NHTSA CAMPAIGN NUMBER: 18V772000 (ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 16,000.

TL* THE CONTACT OWNS A 2005 SCION TC. WHILE THE DRIVER WAS AT A STOP LIGHT, THE CLUTCH PEDAL FAILED AND TRAVELED TO THE FLOORBOARD. PRIOR TO THE FAILURE, THE CLUTCH PEDAL WAS STICKING. THE DRIVER HAD TO PULL THE CLUTCH PEDAL UP WITH HER LEFT FOOT. THE VEHICLE WAS PUSHED OVER TO THE SIDE OF THE ROAD AND LATER TOWED TO THE CONTACT'S RESIDENCE. THE CONTACT STATED THAT AN INDEPENDENT MECHANIC CAME TO HIS RESIDENCE AND DIAGNOSED THAT THE CLUTCH NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER AND DEALER WERE NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 166,367.

I HAVE EXPERIENCED MAJOR PROBLEMS FOLLOWING THE VALVE SPRING RECALL ON THE SCION FR-S. APPROXIMATELY 1 MONTH FOLLOWING THE RECALL WHICH WAS COMPLETED IN MARCH, MY VEHICLE BEGAN EXPERIENCING A VIBRATION, A LOUD RATTLING SOUND, AND AN ENGINE KNOCK. I TOOK THE VEHICLE TO THE DEALERSHIP THAT COMPLETED THE RECALL TO HAVE THEM INSPECT IT. THE DEALERSHIP TRIED TO GIVE ME THE RUN AROUND, RON HUBBARD TOYOTA IN GALLATIN TN, EVENTUALLY I FOUGHT WITH THEM AND GOT THEM TO INSPECT IT. AFTER OVER A MONTH OF CALLING AND FIGHTING WITH THEM AND GOING TO THE DEALERSHIP THEY TOLD ME IT WAS A CRACKED FLEX PLATE CAUSING THE PROBLEMS AND TRIED TO CHARGE ME 1500$. AFTER MUCH FIGHTING AND CONTACTING TOYOTA HEADQUARTERS AND THE DEALERSHIP, I WAS PERSISTENT ENOUGH THAT THEY COVERED IT. BY NOW I HAD BEEN WITHOUT A VEHICLE FOR A MONTH AND HALF. I FINALLY GOT THE CAR BACK ABOUT TWO WEEKS AGO AND DROVE IT ONE TIME ALMOST 200 MILES TO RUN SOME ERRANDS. WELL THE VEHICLE EXPERIENCE THE SAME ENGINE RATTLE AND KNOCK BUT MUCH WORSE. I LIMPED THE VEHICLE BACK HOME. WHEN I STARTED IT UP FRIDAY TO TAKE IT BACK TO THE DEALERSHIP, IT WAS MUCH WORSE TO THE POINT THAT IT SOUNDED LIKE THE ENGINE WAS GOING TO FALL APART AND A VERY STRONG BURNING ODOR BEGAN TO EMIT FROM THE CAR. I WAS WORRIED FOLLOWING READING ABOUT OTHER PROBLEMS SO I IMMEDIATELY TURNED THE VEHICLE OFF AND CONTACTS MY INSURANCE COMPANY WHO TOWED THE VEHICLE TO THE DEALERSHIP. THIS HAS BEEN THE WORST EXPERIENCE I'VE EVER DEALT WITH.

THE ENGINE IN THIS CAR WHICH IS THE 2AZ-FE HAS DEFECTIVE PISTON RINGS WHICH CAUSES THE ENGINE TO BURN AN INSANELY AMOUNT OF OIL. I LITERALLY HAVE TO ADD AT LEAST A QUART OF OIL A WEEK AND I BEEN DOING SO TWO YEARS ALREADY. I BELIEVE THAT'S NOT NORMAL AT ALL. CONTACTED TOYOTA TO NOTIFY THEM ABOUT THE ISSUE, AND CLAIMED THAT 'VEHICLE WAS OUT OF THE 10 YEAR OR 150,000 MILE WARRANTY'. I'M SO DISAPPOINTED AT TOYOTA FOR THAT. THEY ALSO HAD A PERIOD IN WHICH YOU COULD TAKE YOUR VEHICLE, BUT FAILED TO NOTIFY THEIR CUSTOMERS.

+1000 MILES POST ENGINE-SPRING RECALL. RETURNING HOME ON A 134 MILE TRIP. PRIMARILY HIGHWAY/EXPRESSWAY. VEHICLE IN MOTION: AFTER REFUELING, A QUIET, RHYTHMIC KNOCKING SOUND APPEARED DURING ACCELERATION. WITHIN 5 MILES, THE SOUND BECAME INCREASINGLY LOUDER. DEFINITELY A 'METAL-ON-METAL' TYPE OF NOISE. MINUTES LATER, OIL LIGHT BEGAN TO FLICKER, FOLLOWED BY CHECK-ENGINE LIGHT AND LOSS OF TRACTION INDICATOR. NO CHANGE IN TEMPERATURE OR FUEL QUANTITY. NO CHANGE IN PERFORMANCE, HANDLING OR DRIVING CONDITION. DECREASED SPEED (DOWNSHIFTING), TO PULL OF TO SIDE OF ROAD AND THE ENGINE STALLED. PARKED AND CHECKED UNDER HOOD; NO SMOKE, SMELL OR ANYTHING OUT OF THE ORDINARY. WAS ABLE TO RESTART AFTER MULTIPLE ATTEMPTS TO EXIT THE HIGHWAY AND PULL TO A SAFER LOCATION TO CALL TOYOTA ROADSIDE ASSISTANCE. WAS PICKED UP ON A FLATBED AND DELIVERED TO TOYOTA OF NAPERVILLE WHERE THE RECALL WORK HAD BEEN PERFORMED MONTHS EARLIER. I WAS INFORMED THAT THERE IS METAL IN THE OIL/OIL-PAN, EXTREMELY MUDDY OIL AND THAT A SENIOR TECH WILL BE VISITING TO FURTHER ASSESS. THERE IS A POSSIBILITY OF ENGINE-REPLACEMENT. AWAITING FURTHER INFORMATION. NOTE: ALL RECOMMENDED, SCHEDULED MAINTENANCE HAVE BEEN PERFORMED DURING OWNERSHIP.

TOOK MY VEHICLE IN FOR REPAIRS AND HAD THE VALVE SPRING RECALL WORK DONE AT THE REQUEST OF THE SERVICE REP AT THE DEALERSHIP ( RICK HENDRICK TOYOTA OF FAYETTEVILLE ). CAME BACK THE NEXT DAY AND DROVE MY FRS HOME WITHOUT A PROBLEM. IN THE FOLLOWING DAYS I NOTICED IT WAS TAKING LONGER FOR THE CAR TO START, AND WAS THROWING THE CEL ON A PARTICULARLY HOT DAY AS WELL. I DISREGARDED IT AND CONTINUED DRIVING MY CAR LIGHTLY AROUND POST. A FEW DAYS LATER THE DIFFICULTY STARTING WAS STILL THERE AND EVENTUALLY THE CAR STARTED EMITTING A LOUD KNOCKING NOISE FROM THE MOTOR, I FEARED IT WAS A DREADED ROD KNOCK WHICH I KNEW COULD BE DISASTROUS FOR THE MOTOR INTERNALLY. SO I LIMPED IT HOME AND HAD THE VEHICLE TOWED TO THE DEALERSHIP THE NEXT DAY ON MY DIME TO FIGURE OUT WHAT HAPPENED. THIS ALL HAPPENED OVER THE COURSE OF 7-9 DAYS AFTER DRIVING HOME FROM THE RECALL WORK. THAT WAS OVER 5 WEEKS AGO AND I STILL HAVEN'T GOTTEN A DECISIVE ANSWER AS TO WHAT HAPPENED TO MY CAR AND WHAT MIGHT BE THE SOLUTION TO SAID PROBLEM. THE WARRANTY COMPANY I USED WHEN I BOUGHT MY CAR BACK IN FEBRUARY ( VEHICLE WAS STILL UNDER THE 3000 MI, 3 MONTH WARRANTY MIND YOU ) HAS BEEN JERKING BOTH ME AND THE DEALER BACK AND FORTH, AND HAS STATED THEY WILL ONLY PAY 2K FOR A NEW MOTOR, WHICH WILL SURELY BE MORE THAN THAT, WHICH MAKES ME STUCK WITH THE REST OF HOWEVER MUCH THAT REPAIR MAY COST. ITS UNFORTUNATE THAT ITS COME TO THIS, BUT OVER 70 OTHER PEOPLE HAVE RAN INTO SIMILAR PROBLEMS AFTER HAVING RECALL WORK DONE, WE DESERVE ANSWERS AS TO WHAT HAPPENED TO OUR CARS.

TOOK MY CAR TO LIPTON TOYOTA FT LAUDERDALE WITH A CLICKING NOISE WHEN MAKING A HARD RIGHT TURN. THEY MISDIAGNOSED IT AS A BAD AXLE. AFTER THE REPAIR THE CAR DROVE WORSE. LIPTON SAID THAT I NEEDED NEW MOTOR MOUNTS. MOUNTS REPLACED & CAR WAS STILL BAD AND THEY SENT ME AWAY WITH A FAULTY CAR. CAR STARTED TO DRIVE SO BADLY AS THE NEW AXLES WERE FAILING.A DIFFERENT GARAGE REPLACED THE AXLES FOUND THAT CLICKING WAS FROM BRAKE PADS NOT INSTALLED PROPERLY '12/23/17-I TOOK MY CAR IN TO LIPTON TOYOTA CONCERNED WITH A CLICKING NOISE WHEN I TURN RIGHT FROM A STOPPED POSITION. WAS ADVISED BY LIPTON I NEEDED NEW FRONT AXLES '10/17/18 HAD THE AXLES AND STABILIZER REPLACED (AS I WAS MOVING TO NC AND WANTED A ROAD SAFE CAR FOR THE LONG DRIVE)PAID $1059.30 '10/18/18 RETURNED CAR TO LIPTON AS IT DID NOT SOUND OR RUN RIGHT(LIPTON COULD NOT CORRECT)'10/25/18 RETURNED CAR TO LIPTON AS THE CAR SOUNDS WERE GETTING WORSE. LIPTON ADVISED THAT THE PROBLEM WAS I NEEDED MOTOR MOUNTS REPLACED. PAID $864.01. WHEN I PICKED UP MY CAR THERE WAS NO IMPROVEMENT AND THE SERVICE TECHNICIAN SAID HE COULD NOT DO ANYTHING MORE FOR ME.'10/27/18 I MOVED TO NC AND DROVE MY CAR 800 MILES (CAR SOUNDED BAD, RODE BADLY AND FELT VERY UNSAFE)' 11/20/18 MY CAR DRIVING WAS GETS WORSE AND RIGHT TURNS WERE BECOMING SCARY. I TOOK IT TO FRED ANDERSON TOYOTA IN ASHEVILLE. HAD LEFT FRONT WHEEL BEARING ($491.87)AND LEFT FRONT AXLE SEAL REPLACED.'12/10/18 HAD RIGHT AXLE AND SEAL REPLACED AT FRED ANDERSON (WARRANTY) STILL DRIVING POORLY AND NEW AXLES SEALS STILL LEAKING.'12/13/18 TOOK MY CAR TO FRED ANDERSON TOYOTA TO HAVE THE LEFT AXLE REPLACED, BUT REFUSED TO DO THE REPLACEMENT AS THEY THOUGHT IT WAS A FAULTY TRANSMISSION.'01/03/19 TOOK CAR TO JACK SMITH TRANSMISSION. THEY FOUND TRANSMISSION WAS OK. REPLACED LEFT AXLE ($339.86)CAR FIXED.THEY FOUND THE ORIGINAL COMPLAINT WAS A BADLY INSTALLED BRAKE PAD AT LIPTON NOT THE AXLE

WHILE DRIVING ON A HIGHWAY, THE MOON-ROOF/SUN-ROOF SHATTERED SPONTANEOUSLY. THE DAMAGE DOES NOT APPEAR TO BE CAUSED BY ANY OBJECT STRIKING THE GLASS. I HAVE DASHCAM FOOTAGE OF THE INCIDENT, IN WHICH TWO DISTINCT POPS CAN BE HEARD WHEN THE GLASS SHATTERS. ADDITIONALLY, THE EXTENSION MECHANISM (TWO SUPPORTS ON THE SIDES OF THE GLASS) WERE FULLY EXTENDED. IT IS MY ASSUMPTION THAT ONE OF THE SUPPORTS FAILED AND FULLY EXTENDED, FORCING THE GLASS TO BEND AND ULTIMATELY PUT ENOUGH STRESS ON THE GLASS TO FAIL, AT WHICH POINT THE OTHER SUPPORT FULLY EXTENDED. PLEASE SEE ATTACHED PICTURES. IT APPEARS VIDEOS ARE NOT ABLE TO BE UPLOADED, BUT PLEASE CONTACT ME IF YOU WOULD LIKE THIS INFORMATION.

I HAD AN INCIDENT OF SPONTANEOUS GLASS BREAKAGE OF THE MOONROOF ON MY 2014 SCION TC. THE VEHICLE WAS STATIONARY. I WAS IN A PARKED IN A PARKING LOT WITH THE IGNITION OFF. I HEARD A LOUD EXPLOSION SOUND SIMILAR TO THE SOUND OF A GUN SHOT. THE SOUND CAME FROM THE GLASS MOONROOF LOCATED BEHIND THE SUNROOF EXPLODING/SHATTERING. I WAS NOT DRIVING AND THERE WAS NO IMPACT THAT OCCURRED. THE EVENT WAS SPONTANEOUS AND HAPPENED OUT OF NOWHERE. BEING THAT I WAS STATIONARY THE GLASS IN THE MIDDLE DID NOT IMMEDIATELY FALL IN AND THE OUTSIDE EDGES HAD SHATTERED AND WHERE FORCEFULLY THROWN ON TO THE CAR AND SURROUNDING AREAS. THE MIDDLE WAS ODDLY BALLOONED/DOMED IN THE MIDDLE. I IMMEDIATELY TOOK IT TO THE DEALERSHIP WHICH WAS 2 MILES AWAY AND FROM THAT SHORT DRIVE THE CENTER OF THE GLASS BEGAN TO CAVE IN AND ALLOW GLASS TO ENTER INTO THE VEHICLE DIRECTLY ABOVE WHERE PASSAGES SIT IN THE BACK SEAT. LUCKILY NO ONE WAS IN THE BACKSEAT WHEN THIS HAPPENED OUR DIRECTLY OUTSIDE THE VEHICLE AND WAS INJURED BY THIS. THROUGH FURTHER RESEARCH I HAVE FOUND OUT THAT TEMPERED GLASS CAN SPONTANEOUSLY BREAK. SOME OF THE CAUSES OF THIS TO HAPPEN INCLUDE BINDING OF THE GLASS IN THE FRAME, CAUSING STRESSES TO DEVELOP AS THE GLASS EXPANDS AND CONTRACTS DUE TO THERMAL CHANGES OR DEFLECTS DUE TO WIND. INTERNAL DEFECTS WITHIN THE GLASS SUCH AS NICKEL SULFIDE INCLUSIONS. DAMAGES ACCRUED DURING INSTALLATION. THERMAL STRESSES IN THE GLASS AND INADEQUATE GLASS THICKNESS TO RESIST WIND LOAD. I ALSO DISCOVERED THAT THERE HAVE BEEN MANY OTHER CLAIMS INCLUDING SCION TC'S AND THE MOONROOF BREAKING AND RISK OF SHOWERING GLASS ON TOP OF DRIVERS AND PASSENGERS. I WENT TO THE TOYOTA DEALERSHIP AND THEY WANT TO TAKE NO RESPONSIBILITY FOR IT AND HAVE PUSHED IT OFF TO MY INSURANCE COMPANY. THE GLASS SHOP AND COLLISION CENTER BELIEVE ITS FROM THE STRESS LOAD THE FRAME PUTS ON THE GLASS THAT CAUSED THIS SPONTANEOUS BREAK.