SCION Complaints

RECALL ID 287614-MY VEHICLE WAS INVOLVED IN AN ACCIDENT ON 1/10/2019 FOR FAILURE TO STOP DUE TO BRAKES. MY CAR RAN A RED LIGHT AND HIT ANOTHER VEHICLE IN THE INTERSECTION. BOTH CARS WERE TOTALED AND REMOVED FROM THE SCENE BY A TOW TRUCK. I RECEIVED A NOTIFICATION IN THE MAIL IN APRIL 2019 3 MONTH AFTER MY ACCIDENT REGARDING THE RECALL ID #287614, I HAVE SINCE CONTACTED TOYOTA AND THE REFUSED TO COMPENSATE ME FOR MY LOSS. THEY HAVE TRIED TO RELOCATE MY CAR FOR INSPECTION BUT THE INSURANCE COMPANY WHO HAS POSSESSION OF MY CAR AFTER THE ACCIDENT, NO LONGER HAS IT. I HAVE NOT FULLY RECOVERED FROM THIS ACCIDENTLY FINICALLY AND I WAS LOOKING TO HAVE TOYOTA TO HELP ME COMPENSATE ME FOR MY LOSS. THE MONEY I DID GET FROM THE INSURANCE COMPANY WENT TOWARDS THE REMAINING BALANCE OF MY LOAN AND I WAS NOT ABLE TO USE IT TOWARDS ANOTHER VEHICLE. I WOULD LIKE TOYOTA TO TAKE SOME RESPONSIBILITY FOR THIS.

RECALL ID287614 NHTSA CAMPAIGN #18E091000 MY VEHICLE WAS INVOLVED IN AN ACCIDENT ON JAN 10TH, DUE TO FAILURE OF BRAKES. MY CAR RAN A RED LIGHT AND HIT ANOTHER CAR. MY CAR HAS BEEN TOTALED IN THIS ACCIDENT. I HAVE SINCE CONTACTED TOYOTA ABOUT MY ACCIDENT AND THEY HAVE REFUSED TO HELP COMPENSATE FOR MY LOSS. MY CAR WAS TOWED TO THE INSURANCE COMPANY AND IS NO LONGER ACCESSIBLE FOR INSPECTION. I WOULD LIKE FOR TOYOTA TO TAKE SOME RESPONSIBILITY FOR THIS ACCIDENT. I HAVE NOT FULLY RECOVERED FROM LOSING MY VEHICLE FINANCIALLY AND I DO BELIEVE 100% THAT THIS RECALL WAS THE CAUSE OF THE ACCIDENT. ATTACHED IS THE DOCUMENTS FROM MY INSURANCE COMPANY AND PICTURES OF THE VEHICLE.

VEHICLE WAS IN DEALERSHIP (TOYOTA OF REDLANDS, REDLANDS CA) FOR THE F02 VALVE SPRING RECALL. UPON RECIEVING THE VEHICLE BACK FROM THE DEALERSHIP THE ENGINE WAS TICKING MORE THAN USUAL. 700 MILES LATER IT SPUN A BEARING RESULTING IN TOTAL ENGINE FAILURE. CAR WAS TOWED BACK TO DEALERSHIP FOR INSPECTION, THEY DEEMED IT NOT THEIR FAULT AND WANTED TO STICK A 8K-12K BILL ON ME TO MOVE ON WITH REPAIRS. SMALL AMOUNTS OF SEALANT WERE FOUND ON PICKUP SCREEN. CAR RAN FLAWLESSLY FOR 97K PRIOR TO RECALL WORK.

MY 2009 SCION TC HAS BEEN BURNING THROUGH OIL AT A FAST RATE CAUSING ME TO HAVE TO FILL IT UP WITH OIL EVERY WEEK. I STAY PRETTY LOCAL AND RARELY GO OUT OF TOWN WITH MY VEHICLE. IT IS CAUSING A VERY ROUGH IDLE IN MY CAR. I SAW THERE WAS A RECALL BUT IT HAS NOT GONE THROUGH WITH IT. BY THE LOOKS OF MANY COMPLAINTS WITH THE SAME PROBLEM AS MINE NEEDS TO BE FIXED. WITH NO OIL BEING IN A CAR IT CAN CAUSE THE ENGINE TO BLOW UP AND MY CAR IS CONSTANTLY GOING THROUGH OIL BEFORE EVERY 1000 MILES.

I RECEIVED A RECALL NOTICE FROM TOYOTA FOR VALVE SPRINGS. I HAD THE RECALL WORK DONE AT MY LOCAL TOYOTA DEALERSHIP (TOYOTA OF MARIN, CALIFORNIA). SEVERAL WEEKS LATER, ON MY WAY TO MY REGULAR MECHANIC TO HAVE THE REPAIR INSPECTED (DRIVING ON A PAVED ROAD ON PRIVATE PROPERTY AT SONOMA RACEWAY IN SONOMA, CA), I EXPERIENCED A BANG AND KNOCK IN THE ENGINE. I LOOKED IN THE REAR VIEW MIRROR AND SAW SMOKE. I LOOKED FORWARD AND SAW SMOKE AND FLAMES COMING OUT OF THE HOOD. I PULLED OVER AND A FIRE CREW HELPED PUT OUT THE FIRE BUT NOT BEFORE THE ENTIRE ENGINE COMPARTMENT WAS DESTROYED.I HAVE BEEN WORKING WITH TOYOTA. THEY INSPECTED THE CAR IN APRIL AND I AM AWAITING THEIR RESPONSE. THIS WAS A LIFE THREATENING EXPERIENCE. I WAS LUCKY TO HAVE IT HAPPEN NEAR A FIRE CREW WHO COULD PROVIDE IMMEDIATE HELP. I FOLLOWED THE RECALL DIRECTIONS AND LOST MY VEHICLE. I WOULD LIKE HELP IN DEALING WITH TOYOTA TO RESOLVE THIS ISSUE. I HAVE ATTACHED MY LETTER TO TOYOTA AND A PICTURE. THANK YOU. -[XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TT

RECALLED FOR POSSIBILITY OF A VALVE SPRING BREAKING POTENTIALLY CAUSING THE ENGINE TO STOP WORKING WHILE UNDER DRIVING CONDITIONS. RECALL NOTICE INDICATED THAT THE TIME FOR REPAIRS WAS APPROXIMATELY 2 DAYS AND THIS WAS CONFIRMED BY THE SERVICE DEPARTMENT AT VALDOSTA TOYOTA WHEN THE VEHICLE WAS SCHEDULED FOR REPAIRS. THE VEHICLE WAS TAKEN TIO THE DEALERSHIP ON 3-31-19 AND DROPPED OFF. IT WAS FINALLY FINISHED AND PICKED UP ON 4-20-19. THE REASONS THAT WE WERE GIVEN BY THE DEALERSHIP FOR IT TAKING SO LONG FOR THE REPAIRS WAS THAT THE TECHNICIAN DOING THE REPAIRS WAS CONTINUALLY NOT AT WORK. WITHIN A DAY AFTER PICKING THE VEHICLE UP FROM THE DEALER THE ENGINE STARTED TO MAKE A CLICKING SOUND. IT WAS RETURNED TO THE DEALERSHIP AND WE WERE TOLD THAT THE CLICKING SOUND WAS NOT RELATED TO THEIR REPAIRS MADE UNDER THE RECALL, RATHER IT WAS BECAUSE THE FUEL SYSTEM WAS DEFECTIVE AND IT WOULD COST US $1940+ FOR IT TO BE REPAIRED. 5 DAYS AFTER PICKING THE VEHICLE UP FROM THE DEALER THE ENGINE CONPLETELY QUIT AS THE VEHICLE WAS ABOUT TO TURN ONTO ANOTHER ROAD AFTER STOPPING AT A STOP SIGN.. THE VEHICLE WAS TOWED BACK TO THE DEALER. WE WERE TOLD THAT IT APPEARED THE PROBLEM WAS THE FLY WHEEL, NOT RELATED TO THEIR REPAIR. THERE NEVER HAD BEEN ANY PROBLEM WITH THE PERFORMACE OF THIS VEHICLE AND ITS' ENGINE BEFORE VALDOSTA TOYOTA TOOK THE ENGINE APART TO MAKE THE RECALL REPAIRS. WE HAVE NOW BEEN TOLD THAT A NUMBER OF OTHER CARS ARE IN FOR NORMAL REPAIRS AND THAT THEY WILL GET TO OUR CAR WHENEVER THEY CAN. WE ARE CERTAIN THAT VALDOSTA TOYOTA EITHER DID NOT PROPERLY REPAIR THE ENGINE DURING THE RECALL REPAIRS OR THAT THEY DID FURTHER DAMAGE TO IT WHILE THEY WERE DOING THE REPAIRS.

THE VEHICLE (2013 SCION FR-S, 69000 MILES) WAS IN A FACTORY AUTHORIZED SERVICE CENTER [XXX] TO HAVE RECALL J02 (NHTSA RECALL CAMPAIGN 18V772000) PERFORMED. WE WERE NOTIFIED THAT THE CAR SUFFERED A MAJOR ENGINE PROBLEM FOLLOWING THE RECALL SERVICE, BUT BEFORE THE CAR WAS RETURNED TO US. THE DESCRIPTION OF THE CIRCUMSTANCES INVOLVED INDICATED THAT THE CAR WAS ON A TEST DRIVE FOLLOWING THE COMPLETION OF THE RECALL SERVICE AND REQUIRED TOWING BACK TO THE SERVICE CENTER. WE WERE INFORMED OF THIS TWO DAYS AFTER ITS OCCURRENCE. A VISUAL OBSERVATION OF THE PARTIALLY DISASSEMBLED ENGINE INDICATES LIKELY OIL STARVATION AS THE CAUSE OF THE PROBLEM. AT THIS POINT IN TIME, THE SERVICE CENTER HAS RETAINED THE VEHICLE AND PARTS PENDING A DETERMINATION BY TOYOTA. AT THIS POINT IN TIME, THE SERVICE CENTER IS OF THE OPINION THAT A NON-FACTORY OIL FILTER CAUSED OIL STARVATION. THE OIL FILTER HAD BEEN INSTALLED ON THE CAR AND FUNCTIONING APPROPRIATELY FOR APPROXIMATELY 3500 MILES PRIOR TO THE SERVICE. THE OIL FILTER WAS NOT REPLACED DURING THE ENGINE OUT SERVICE WHICH REQUIRED REPLACEMENT OF INTERNAL ENGINE COMPONENTS. WE WERE NOT NOTIFIED DURING THE 9 DAYS THAT THE SERVICE CENTERED HAD POSSESSION OF THE CAR PRIOR TO THE PROBLEM THAT THERE WERE ANY CONCERNS RELATED TO THE OIL FILTER - THE MAKE AND MODEL OF THE OIL FILTER HAS ONLY BECOME A POINT OF DISCUSSION AFTER OIL STARVATION OCCURRED. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

CATASTROPHIC ENGINE FAILURE, ON THE ROAD, AFTER PERFORMING THE REPAIR FOR THE J02 RECALL ON THE VALVE SPRINGS. DEALER WHO PERFORMED REPAIR WAS RELUCTANT TO HELP ME TOW MY VEHICLE TO THEIR SHOP. AFTER REACHING OUT TO CORPORATE HQ, THEY SENT A TOW TRUCK FOR MY CAR. THE DEALER VERY CLEARLY DID NOT APPRECIATE ME GOING OVER THEM AND STRAIGHT TO TOYOTA, BECAUSE THEY TREATED ME VERY POORLY ONCE I ARRIVED AT THEIR SHOP. I HAVE NOT RECEIVED ANY INFORMATION ON THE STATUS OF MY VEHICLE SINCE DROPPING IT OFF. MY ENGINE HAS LESS THAN 60K MILES ON IT, AND RAN BEAUTIFULLY BEFORE TAKING IT IN FOR THE RECALL.

EXCESSIVE OIL CONSUMPTION BETWEEN OIL CHANGES, I NEED TO CHECK THE LEVEL EVERY MONTH AND ADD OIL IF NEEDED. WHEN I TURN ON THE VEHICLE, THE RADIO TURNS ON ALONE OR TURNS ITSELF OFF, WITHOUT PRESSING THE BUTTON. THESE 2 COMPLAINTS HAVE BEEN GOING ON FOR MORE THAN TWO YEARS.

BEFORE I TOOK MY CAR IN FOR RECALL I MADE SURE IT WAS IN TIP TOP SHAPE NO LEAKS OR NOISES OF ANY KIND, NO ISSUES WHATSOEVER! POST J02 VALVE SPRING RECALL CAR WAS RETURNED WITH A 1/2' HOLE IN EXHAUST MANIFOLD DEALER SAYS IT WAS MY FAULT ALTHOUGH IT HAPPENED WHILE IN THEIR POSSESSION IT WAS AT THAT TIME THE SHOP FOREMAN DECIDED NOT TO ADDRESS THE ENGINE SQUALLING AROUND 5K RPM AND INSTRUCTED ME TO FIX THE EXHAUST AND DRIVE IT. 3K MILES LATER I'M DRIVING DOWN THE ROAD 55MPH NORMALLY THE CARS STARTS BOGGING DOWN AND LESS THAN A MILE LATER STARTS KNOCKING VIOLENTLY AS I TURN AT AN INTERSECTION THE VEHICLE JUST DIES LEAVING ME QUICKLY EXITING THE VEHICLE TRYING TO PUSH IT OUT OF THE ROAD WITH THE HELP OF PASSING MOTORIST I FINALLY SUCCEEDED AFTER MY CAR HALF IN THE INTERSECTION SAT FOR 15 MIN BLOCKING TRAFFIC AND POTENTIALLY CAUSING ACCIDENTS. DEALER WANTED ME TO PAY FOR INVESTIGATION IF THEY DETERMINED I WAS AT FAULT. I DECIDED NOT TO LET THEM CONTINUE AND CHOOSE TO HAVE A PRIVATE REPAIR FACILITY INVESTIGATE WHAT CAUSED THE FAILURE. THEY DETERMINED THAT SEALANT HAD BEEN SUCKED INTO THE OIL PICKUP TUBE CLOGGING THE SCREEN ESSENTIALLY STARVING MY ENGINE OF OIL LEADING TO CATASTROPHIC FAILURE. THIS RECALL IS THE FIRST AND ONLY TIME MY VEHICLES ENGINE HAS BEEN WORKED ON LEADING THE PRIVATE REPAIR FACILITY TO DETERMINE THE DEALER AT FAULT WITH A PROBABLE CAUSE BEING CARELESSNESS REMOVING OLD SEALANT FROM ENGINE AND TIMING COVER. CURRENTLY BEING TREATED AS A LIAR BY DEALER WHILE PROVIDING THE FINDINGS FROM PRIVATE REPAIR FACILITY TRYING TO GET THEM TO FIX MY CAR.