SCION Complaints

"TAKATA RECALL" MY DAUGHTER WAS DRIVING ON THE HIGHWAY AND THE DRIVER SIDE "SIDE AIRBAGS" DEPLOYED FOR NO REASON WHAT SO EVER. JUST SO HAPPEN, THE POLICE WAS DRIVER IN THE NEXT LANE OVER AND WITNESSED THE WHOLE THING. I AM HAVING A HORRIBLE EXPERIENCE DEALING WITH TOYOTA. I CHOSE TOYOTA BECAUSE OF THE RELIABILITY OF THE CAR AND THIS THE THE 2ND BRAND NEW TOYOTA FOR MY DAUGHTER. AFTER THIS EXPERIENCE, THIS WILL BE THE LAST.

"TAKATA RECALL" I RECEIVED THE RECALL NOTICE IN THE MAIL WHICH STATES THE PROPELLANT IN THESE FAULTY AIRBAG INFLATORS MAY DEGRADE AFTER PROLONGED EXPOSURE TO HIGH HUMIDITY AND FLUCTUATING HIGH TEMPERATURES. IF AIRBAGS DO DEPLOY IT CAN RESULT IN INJURY OF VEHICLE OCCUPANTS OR DEATH. RECOMMENDATIONS ARE NOT TO OPERATE THE VEHICLE WITH AN OCCUPANT IN THE FRONT PASSENGER SEAT, UNTIL AIRBAGS ARE REPLACED. WE LIVE IN CATHEDRAL CITY, CALIFORNIA, WE HAVE HIGH HEAT WITH SEVERE SUMMER TEMPS, HUMIDITY, AND FLUCTUATING TEMPERATURES. WE ARE A FAMILY OF FOUR AND OFTEN HAVE A FIFTH PASSENGER. I CALLED TOYOTA OF THE DESERT IN CATHEDRAL CITY AND SPOKE WITH JANIE. JANIE STATED THE AIRBAG PARTS WERE NOT IN AND DIDN'T KNOW WHEN THEY WOULD BE IN. SHE INSTRUCTED ME TO CALL BACK IN TWO WEEKS. I ASKED IF A RENTAL VEHICLE WILL BE PROVIDED IN THE MEAN TIME, SHE STATED TOYOTA DOES NOT COVER A RENTAL, ALL CUSTOMERS HAVE TO PAY OUT OF POCKET. I FEEL THAT TOYOTA OF THE DESERT HAS FAILED TO REMEDY THIS PROBLEM IN A REASONABLE TIME, AND HAS FAILED TO PROVIDE ITS CUSTOMERS WITH A RENTAL VEHICLE DUE TO THE DELAY.

TL* THE CONTACT OWNS A 2008 SCION TC. WHILE DRIVING 60 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 113,000.

TL* TAKATA RECALL. THE CONTACT OWNS A 2008 SCION XB. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.

OIL CONSUMPTION RECALL REQUIRED MULTIPLE VEHICLES INCLUDING MY 2007 SCION TC ARE PLAGUED THE MANUFACTURING DEFECT WHICH IS CAUSING VEHICLES TO CONSUME EXCESSIVE AMOUNTS OF OIL. TOYOTA ANNOUNCED AN "ENHANCED WARRANTY" TO REPAIR THE PROBLEM BUT THERE IS LITTLE TO NO PROGRESS FOR THE MAJORITY OF OWNERS BECAUSE THEY ARE DELAYING THE RELEASE OF PARTS FOR REPAIR. I SPOKE TO MULTIPLE SERVICE ADVISERS AT DIFFERENT LOCATIONS WHO ALL SAID TOYOTA DOES NOT WANT TO TAKE THE UPFRONT CHARGE TO REPAIR ALL THE AFFECTED VEHICLES. DEALER CONFIRMED THAT TOYOTA ONLY SENDS ENOUGH PARTS TO REPAIR 2-3 VEHICLES PER WEEK. MY VEHICLE WAS CONFIRMED TO BE CONSUMING EXCESS AMOUNTS OF OIL BY THE TOYOTA DEALER ON 4/16/2016 AND I WAS GIVEN A REPAIR DATE OF 3/27/2017. TOYOTA IS INTENTIONALLY DELAYING THE REPAIRS IN AN ATTEMPT TO ALLOW VEHICLES TO BECOME NON-OPERATIONAL BEFORE REPAIRS ARE COMPLETED. THIS IS EGREGIOUS, ARROGANT, AND UNETHICAL. IT IS NOT NORMAL FOR ANY VEHICLE TO BURN THROUGH 2 QUARTS OF OIL IN LESS THAN 1000 MILES. THEY ARE CREATING A HAZARDOUS SITUATION FOR ANYONE OPERATING THE AFFECTED VEHICLES. IF MY ENGINE SEIZES AS A RESULT OF RUNNING OUT OF OIL, AN ACCIDENT IS MORE PROBABLE. I AM CONFIDANT MULTIPLE ACCIDENTS HAVE RESULTED FROM TOYOTA ENGINES SEIZING DUE TO RUNNING OUT OF OIL. SURELY MYSELF OR MY CHILD COULD BE INJURED OR SUFFER HEAT STROKE IF I WERE TO RUN OUT OF OIL WITHOUT ACCESS TO ASSISTANCE FOR MULTIPLE HOURS IN 110 DEGREE WEATHER. THIS IS DANGEROUS, PLEASE ISSUE A RECALL.

ACCORDING TO TOYOTA SERVICE THE ENGINE HAD A CATASTROPHIC FAILURE LOWER PART OF THE ENGINE DUE TO NO OIL IN THE ENGINE. ACCORDING TO THE SERVICE DEPARTMENT THIS WAS CAUSED BY EXCESSIVE OIL CONSUMPTION. THE PROBLEM OCCURRED ON THE HIGHWAY WHILE DRIVING TO WORK. THE CAR STOPPED ON THE MIDDLE OF THE 210 FWY WITHOUT ANY WARNING LIGHTS ON THE DASH PANEL.

7/18/16 I WAS INFORMED IS UNDER THE TAKATA AIRBAG RECALL. THIS PERSONAL VEHICLE IS USED DAILY TRANSPORTING MY CHILDREN AND ADULTS FOR RECREATIONAL ATHLETICS, SCHOOL AND PERSONAL CONVENIENCE TYPICAL TO A CONSUMER. UPON LEARNING OF THE RECALL I WAS INFORMED DUE TO FAULTY AIRBAG(S) IM ADVISED TO NOT ALLOW OCCUPANTS TO SIT IN THE FRONT PASSENGER SEAT. TOYOTA COULD NOT EXPLAIN WHY THERE IS NO ISSUE WITH DRIVER SIDE AIRBAG. BARRING OCCUPANTS FROM THE VEHICLE IS NOT A SOLUTION. SUBSEQUENTLY I FEEL THE VEHICLE UNSAFE FOR OPERATION. I CONTACTED TOYOTA INFORMING THEM SUCH. AFTER WEEKS OF ARGUING WITH TOYOTA AND ONLY AFTER STATING I WOULD SEEK LEGAL COUNSEL, TOYOTA CONCEDED TO PROVIDE ME A 'LIKE FOR LIKE' REPLACEMENT RENTAL VEHICLE. DURING THE PROCESS OF FACILITATING THE LOANER VEHICLE I WAS SUBJECTED TO UNPROFESSIONAL AND DEROGATORY COMMENTARY AND BEHAVIOR BY TOYOTA EMPLOYEES WHOM STATED 'I WAS TRYING TO GET SOMETHING FOR NOTHING'. MY VEHICLE WAS TAKEN INTO POSSESSION BY TOYOTA AND WHEN I ASKED WHERE IT WOULD BE TAKEN AND HOW IT WOULD BE SECURED I WAS ADVISED THEY WERE NOT SURE. FURTHERMORE TO GET POSSESSION OF THE REPLACEMENT RENTAL VEHICLE I WAS REQUIRED TO MAKE A PERSONAL RENTAL DEPOSIT AND THE VEHICLE PROVIDED IS A SEDAN NOT AN SUV (OR LIKE FOR LIKE). WHEN I ASKED TOYOTA ABOUT BEING PROVIDED THE CORRECT VEHICLE I WAS TOLD I WOULD BE CONTACTED. IT HAS BEEN 3 WEEKS SINCE THIS OCCURRED AND TOYOTA HAS NOT INFORMED ME OF THE LOCATION AND SECURITY OF MY CAR, THE STATUS AND ESTIMATED TIME OF REPAIRS, NOR HOW THEY INTEND TO SOLVE THE ISSUE OF THE REPLACEMENT VEHICLE WHICH IS NOT A SUITABLE 'LIKE FOR LIKE' SOLUTION. FURTHERMORE, YESTERDAY THE RENTAL CAR AGENCY CONTACTED ME TO ADVISE THAT TOYOTA WAS ONLY COVERING 2 WEEKS OF RENTAL CHARGES AND WANTING TO KNOW WHAT MY INTENTIONS ARE WITH THE RENTAL CAR' ALL WHILE I CONTINUE TO MAKE PAYMENTS ON THE SUV.

TAKATA RECALL - MY COMPLAINT IS THAT I'VE BEEN TOLD NOT TO USE THE FRONT PASSENGER SEAT UNTIL THE AIRBAG IS REPLACED. I CALLED MY TOYOTA/SCION DEALER AND THEY HAVE NO DATE WHEN THE REPAIR CAN BE MADE BUT IT MAY BE MONTHS. SO MEANTIME I'M STUCK WITH A CAR WITH LIMITED FUNCTIONALITY SINCE I CAN'T CARRY A PASSENGER OR EVEN PUT HEAVY OBJECTS ON THE SEAT (AS THAT WOULD ACTIVATE THE AIRBAG). AND GIVEN THIS LIMITED FUNCTIONALITY AND AGE OF CAR, IF I TRIED TO SELL IT NOW, UNDER THIS RECALL, THE RESALE VALUE IS BEING HURT. I'M NOT SATISFIED WITH THE TIME IT IS GOING TO TAKE TO GET MY VEHICLE BACK TO NORMAL. WHAT CAN BE DONE TO MAKE TOYOTA ACT FASTER OR COMPENSATE US FOR THE INCONVENIENCE?

OIL CONSUMPTION. EVER SINCE THIS VEHICLE WAS NEW I HAD TO ADD OIL SEVERAL TIMES IN BETWEEN OIL CHANGES. WHICH I THOUGH WAS "ODD" BUT WHEN I CALLED TOYOTA ABOUT IT THEY TOLD ME IT WAS NORMAL FOR MY CAR TO CONSUME OIL. GOT A LETTER CALLED WARRANTY ENHANCEMENT PROGRAM SAYS TO BRING CAR IN FOR OIL CONSUMPTION TEST AND IS CAR BURNS MORE THAN 1QT IN 1100-1300 MILES I WOULD GET IT REPAIRED UNDER WARRANTY (NOT RECALL KEEP IN MIND). SO THE TEST SHOWED I BURNED 3/4 OF OIL IN 1300. I GET NOTHING FROM TOYOTA. NOT ENOUGH OIL CONSUMPTION FOR THEM TO DO ANYTHING FOR ME. I DON'T UNDERSTAND 3/4 IN 1300 MILES IS (A LOT) MEANS I HAVE TO ADD 4QTS OF OIL IN BETWEEN OIL CHANGES IF INTERVALS ARE 5000 MILES. THAT IS RIDICULOUS!!! I AM BASICALLY DOING A OIL CHANGE MY SELF BY BURNING & ADDING BECAUSE 4QTS IS THE CAPACITY OF THIS CAR. TOYOTA SET THE STANDARD OF THIS TEST BEYOND REASONABLE ON PURPOSE. THE ONLY PEOPLE THAT WILL QUALIFY FOR ANY REPAIRS TO THE PISTON RINGS OR BLOCK WOULD BE PEOPLE THAT NEGLECTED THEIR ENGINES BY NOT ADDING OIL IN BETWEEN OIL CHANGES AND DAMAGING THE ENGINE MORE THAN THE GOOD GUY CONSTANTLY ADDING TO SAVE OUR CAR!!! TOYOTA IS NOT A GOOD COMPANY FOR REASONS LIKE THIS. I WILL STICK WITH HONDA IN THE FUTURE. HONDA DOES NOT PLAY THESE STUPID GAMES WITH PEOPLE. MY SCION HAS BEEN CONSUMING EXCESSIVE OIL SINCE IT WAS BRAND NEW AND TOYOTA KNOWS ABOUT ISSUE SINCE THEY ISSUED A TSB ON IT AND FREE OIL CONSUMPTION TEST. DUE TO THIS PROBLEM THIS CAR IS NOT A GOOD CAR TO OWN. I STRONGLY SUGGEST PEOPLE WITH SIMILAR PROBLEM TO COME FORWARD AND LET THE WORLD KNOW HOW RIDICULOUS TOYOTA IS HANDING THE OIL CONSUMPTIONS ISSUE.

TL* THE CONTACT OWNS A 2008 SCION XB. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PARTS FOR THE RECALL REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.