SHASTA Complaints

THE FRAME AND WELDING ON MY TRAILER IS FAULTY. THE TONGUE AND FRAME ASSEMBLY HAS SEPARATED, CAUSING THE BODY TO FAIL. IT CAUSED THE FRONT BODY/WALL TO SEPARATE FROM THE BENCH SEATS BY OVER AN INCH WITH EXPOSED SCREWS AND STAPLES. THE SKIN ON THE OUTSIDE IS BUCKLING ON THE FRONT, RUBBING ON THE PROPANE BOTTLE AREA, AND HAS A CLEAR FOLD AT THE BOTTOM NEAR WHERE THE FRAME GOES UNDER THE SKIN. IN ONE SIDE WHERE THE SKIN HAS BUCKLED, IT IS BENT SO MUCH THE SKIN HAS FOLDED AND HAS A STRESS FRACTURE. THE SIDE SKINS ARE ALSO STARTING TO BUCKLE A BIT SINCE THE FRONT IS DIPPING SO BAD AND DUE TO THIS, THE MAIN DOOR IS STARTING TO STICK AND GIVE US TROUBLE OPENING AND EGRESSING. I CONTACTED THE MANUFACTURER ON OCTOBER 6, 2017. I HAVEN'T HEARD FROM SHASTA SINCE OCTOBER 23, 2017, WHEN THEY GLOSSED OVER THIS PROBLEM, TELLING ME "WE NEED TO GET SOME BACKER INSTALLED INTO THE FRONT WALL. THIS IS A PRETTY SIMPLE TASK. I WILL TRY TO LOCATE A DEALER NEAR YOU, TO DO THIS. PLEASE SEND ME YOUR CURRENT ADDRESS." I SENT MY ADDRESS TWO DAYS LATER AND NEVER HEARD BACK.

FAULTY OR LACK OF WELDS ON FRAME. INSIDE DINETTE WALL SEPARATING FROM SEAT. I WILL ATTACH PICTURES. WELDS ARE SLOPPY AND NOT ON SEAM ON ONE SIDE AND NO WELD ON THE OTHER. I'M AFRAID TO PULL IT ANYWHERE NOW DUE TO SAFETY CONCERNS.

THE TONGUE OF OF THE TRAILER IS NOT WELDED PROPERLY TO THE FRAME. THE MANUFACTURER COMPROMISED THE INTEGRITY OF THE FRAME BY NOTCHING THE FRONT CROSS MEMBER WITHOUT ADDING SUPPORT OR WELDING THE TONGUE IN PLACE WHICH HAS WEAKENED THE ENTIRE STRUCTURE CAUSING INTERNAL DAMAGE AND PLACING THE OWNER AT RISK WHEN TOWING. THIS IS AN EXTREME SAFETY HAZARD AND MUST BE ADDRESSED BY THE MANUFACTURER.

THE TONGUE IS NOT PROPERLY WELDED TO THE FRAME CAUSING THE INSIDE BENCH AREA TO COME LOOSE FROM THE FRONT OF THE CAMPER.THERE ARE NOTCHES IN THE FRAME WHERE IT SHOULD HAVE BEEN WELDED TO THE FRAME. IF THIS COMES APART ON THE ROAD IT WILL DETACH FROM THE TONGUE AND WILL CAUSE A SERIOUS ACCIDENT. THIS CAMPER HAS HAD NUMEROUS RECALLS AND JUST FOUND THIS ONE!

TL* THE CONTACT OWNS A 2016 SHASTA AIRFLYTE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V553000(VISIBILITY) AND 16V218000 (EQUIPMENT); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. CAMPING WORLD OF ST. LOUIS (2200 E PITMAN AVE, WETZVILLE, MO) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

I PURCHASED A NEW 2014 SHASTA FRST IN FALL OF 2013 FROM CAMPING WORLD IN EDMOND OKLAHOMA, VIN [XXX]. I DISCOVERED MAJOR DELAMINATION ON THE REAR OF MY CAMPER ON 6 OCTOBER 2016. I IMMEDIATELY CONTACTED SHASTA TO REPORT THE PROBLEM. [XXX]. INSTRUCTED ME TO TAKE THE UNIT TO THE DEALERSHIP FOR INSPECTION AND TO TAKE PICTURES OF THE UNIT TO SEND TO SHASTA, WHICH I DID. CAMPING WORLD INSPECTED THE UNIT AND SENT PICTURES TO [XXX]. . . STATED INITIALLY THE UNIT WAS NOT WARRANTIED AND SHASTA COULD NOT ASSIST AS THE ROOF SEALS WERE THE CAUSE OF THE DELAMINATION. IT WAS DETERMINED BY THE CAMPING WORD FACTORY AUTHORIZED AND CERTIFIED PAINT AND BODY TECHNICIAN THAT THE DELAMINATION WAS CAUSED BY INTERNAL STRUCTURAL FAILURE OF THE FILON, NOT ROOF SEALS OR ANY OTHER EXTERNAL FACTORS [XXX]. STATED THEN STATED HE HAD "GONE TO MANAGEMENT" AND SHASTA WOULD NOT BE ABLE TO ASSIST IN THE REPAIR DUE TO ?LACK OF MAINTENANCE AND THE UNIT IS 2 YEARS PAST THE WARRANTY?. I THEN REMINDED [XXX]. THAT THE INSPECTION OF THE ROOF SEALS (AKA MAINTENANCE) WOULD NOT HAVE DETECTED THE INTERNAL STRUCTURAL FAILURE OF THE FILON I BELIEVE THERE IS A STRUCTURAL FACTORY DEFECT IN THIS CAMPER MODEL WORTHY OF A FULL FACTORY RECALL AND INVESTIGATION BY THE NHTSA. FURTHERMORE, I BELIEVE THIS MODEL YEAR TO BE A REAL AND DISTINCT DANGER TO THE PUBLIC UNTIL A FULL INVESTIGATION OF THE FACTORY STRUCTURAL FAILURE IS COMPLETE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

BLACK TANK IN CAMPER WAS NOT PROPERLY CONNECTED TO THE FRAME OF CAMPER RESULTING IN IT DROPPING ON TO THE GROUND. FORTUNATELY WE WERE AT A CAMPSITE AND NOT DRIVING DOWN HIGHWAY WHICH COULD OF BEEN CATASTROPHIC!

MY COMPLAINT HAS TO DO WITH THE REAR WINDOW OF MY SHASTA. WHEN I FIRST PURCHASED IT AND GOT IT HOME I NOTICED THERE WAS A LEAK. SINCE THEN THERE HAS BEEN A RECALL ON THE REAR WINDOWS. MY WINDOW WAS REPLACED AND NOW IT IS LEAKING AGAIN. IT IS COMING FROM THE FRAME WHERE IT ATTACHES TO THE TRAILER BECAUSE THE WINDOW FRAME IS NOT SCREWED INTO ANYTHING ON THE TOP RIGHT SIDE AND THERE IS A BIG GAP. WATER IS LEAKING DOWN AND CAUSING DAMAGE AND MOLD TO THE REAR WALL AND REAR SEAT.

THE ROOF THAT WAS ADVERTISED AS A ONE PIECE BUT TURNED OUT TO BE A THREE PIECE HAS LEAKED IN TWO PLACES. THE DEALER THAT IS DOING WARRANT WORK SEALED UP THE SEAMS BUT NOT BEFORE THE WATER GOT IN THE WALL AND NOW CAUSED A MOLD SMELL IN THE TRAILER. I CANNOT CAMP IN THIS TRAILER WITH MOLD AS IT MAKES ME FEEL SICK. THIS IS A HEALTH ISSUE.

THE WINDOWS LEAK. THEY HAVE BEEN RESEALED TWICE BUT STEAL LEAK. I WAS TOLD BY THE DEALER DOING WARRANTY WORK THAT THEY CANNOT FIGURE OUT WHY. THEY HAVE NOT BEEN ABLE TO GET ANY HELP,FROM SHASTA. THEY HAVE ORDERED NEW WINDOWS BUT THEY ARE HAVING TROUBLE GETTING ANYONE TO EVEN FOLLOW UP ON THAT. THIS HAS BEEN GOING ON SINCE THE NIGHT I FIRST PICKED UP MY TRAILER. SET UP IN A CAMPGROUND THAT NIGHT, AND DURNING A RAIN STORM THE BACK WINDOW AND KITCHEN WINDOW LEAKED. MY TRAILER NOW SMELLS LIKE MOLD.