SHASTA Complaints

OUR SHASTA AIRFLYTE HAS A CHRONIC WATER LEAK AND HAS SINCE WE TOOK POSSESSION OF IT IN DECEMBER OF 2014. THE SOURCE OF THE LEAK IS UNKNOWN, BUT THE WATER EXITS FROM INSIDE THE REAR EGRESS WINDOW FRAME. WE HAVE TO TAKE CARE IN INCLEMENT WEATHER TO MAKE SURE THE INSIDE OF THE TRAILER ISN'T DAMAGED BY WATER. OUR MAIN CONCERN, HOWEVER, IS INSIDE THE TRAILER STRUCTURE, SPECIFICALLY THE WOODEN FRAMING WHICH IS BEING EXPOSED TO WATER WHENEVER IT RAINS. THE WORRY IS MOLD WILL DEVELOP UNSEEN AND PROVE A HEALTH HAZARD TO OUR FAMILY. THIS WATER LEAK IS COMMON TO THIS PARTICULAR MODEL AND THE MANUFACTURER HAS DONE NOTHING TO ADDRESS.

2016 AIRFLYTE SAT 16. CONSUMER WRITES IN REGARDS TO LENGTH OF TIME TO REPAIR AXLE REPLACEMENT RECALL AND THE COST TO REPAIR RV TABLE WALL MOUNT PROBLEMS. *SMD ALSO, THE TABLE WALL MOUNT DID NOT PROPERLY SIT AT THE CORRECT LEVEL AND THE MOUNTS WERE OFF LEVEL BETWEEN 1/4 TO 1/2/ THE BED WOULD NOT LAY FLAT. THE CONSUMER STATED SINCE THE BED, DID NOT LAY FLAT, IT COULD CAUSE AN ACCIDENT AND/OR INJURY TO THE PERSON LYING ON THE BED. *JB

THERE HAVE BEEN SEVERAL RECALLS ON OUR TRAILER ALREADY, AND WE HAVE WORKED WITH A LOCAL DEALER TO GET IT REPAIRED AS NECESSARY. INCLUDED IN THOSE REPAIRS WAS THE FRONT WALL OF OUR TRAILER SEPARATING FROM THE FRAME. I'M SURE YOU'LL AGREE THAT WOULD BE A VERY SERIOUS ISSUE HAD WE NOT CAUGHT IT QUICKLY. WHAT IS MORE CONCERNING TO ME IS THAT THERE IS A CLUB OF SHASTA OWNERS THAT HAS RECEIVED PREFERENTIAL TREATMENT. THROUGH SOCIAL MEDIA IT HAS COME TO MY, AND MANY OTHERS', ATTENTION THAT A SELECT FEW OWNERS ARE RECEIVING MOBILE REPAIR SERVICE. I'VE TRIED REACHING OUT TO SHASTA ON THEIR FACEBOOK PAGE, BUT HAVE RECEIVED NOTHING BACK. IT'S NOT THAT I CAN'T FIND A DEALER TO DO THE WORK, I JUST FIND IT HIGHLY UNETHICAL TO FAVOR SOME OWNERS, FOR NO OTHER REASON THAN THEY ARE PART OF A CLUB. I WILL ATTACH SCREEN SHOTS FOR YOUR REFERENCE. *TR

WATER LEAKING FROM BEHIND SHOWER, WATER DAMAGE AND POSSIBLE BLACK MOLD ISSUE ON REAR WALL OF THE CAMPER FROM UNKOWN SOURCE. WE WERE TOLD THERE WOULD BE A GUARANTEE OF NO LEAKS FOR 50 YEARS! I WENT TO MAKE MY SON'S BED UP FOR THE NIGHT AND FOUND THE WATER DAMAGE AND BLACK MOLD. TRIED USING THE SHOWER FOR THE FIRST TIME AND WATER CAME POURING OUT OF THE CABINET BELOW THE REFRIGERATOR. WE PUT OUR HAND IN THERE AND FELT IT LEAKING FROM THE WALL.

THERE WAS A PROBLEM WITH THE BACK JAULOSIE WINDOW FALLING OFF. SO I TOOK IT TO MY DEALER AND THEY REPLACED IT AND SUPPOSEDLY CHECKED THE OTHER WINDOWS. I JUST TOOK IT ON MY FIRST CAMPING TRIP AND ON THE WAY HOME THE FRONT JAULOSIE WINDOW FELL DOWN. NOT ON THE ROAD THANK GOODNESS, BUT IT WAS HANGING OFF WHEN I GOT HOME.

4/11/16 THE DRIVERS SIDE TIRE SHEERED OFF OF THE TRAILER CAUSING A NEAR FATAL WRECK WITH MATERIAL DAMAGE WHILE IN MOTION ON THE I5 FREEWAY IN SANTA ANA PLACING OUR FAMILY IN HARMS WAY ON A BLIND EXIT. THIS OCCURED IMMEDIATELY FOLLOWING AN AXEL REPLACEMENT ON THE COACH DUE TO A PETITION. THE RECALL WAS NOT COMPLETED WITH QUALITY AND WAS DONE WITH NEGLIGENCE. THE CHP (OFFICER HAMMING FROM SANTA ANA) AND 511 CONFIRMED THAT THE LUG NUTS WERE ABLE TO BE REMOVED/TIGHTENED BY HAND AND THAT THEY WERE NOT TIGHTENED PROPERLY FROM MY DEALER RV SUPERCENTER IN TEMECULA CA (AFTER DRIVING LESS THAN 60 MILES) ON BOTH TIRES. IT HAS COME TO OUR ATTENTION THAT THE AXEL RECALL WAS NOT INSTALLED PROPERLY AND USED INCORRECT PARTS INCLUDING THE SHACKLE MAKING MY COACH SIT TOO HIGH AND MADE UNSAFE TO TOW. ADDITIONALLY, WE WERE NOT PROVIDED A NEW MANUAL FOR THE REPLACEMENT AXLE NOR A TOOL TO TIGHTEN THE LUG NUTS. I AM EXTREMELY CONCERNED ABOUT BOTH THIS DEALERSHIP INCORRECTLY INSTALLING THE RECALL AXLE FOR OTHER CUSTOMERS AS WELL AS SHASTA NOT PROVIDING THE CORRECT PARTS TO REPLACE THE AXLE. ADDITIONALLY, AFTER THE ACCIDENT WE NOTICED THAT THE COACH IS NOW SEPARATING FROM THE CHASSIS SHOWING LIGHT INSIDE THE COACH NEAR THE DINETTE. WE DO NOT KNOW IF THIS IS DUE TO THE ACCIDENT OR DUE TO THE POOR QUALITY OF THE STRUCTURE OF THE SHASTA. WE ARE AWARE OF AN OPEN INVESTIGATION DP 15-008 REGARDING 2015 AND 2016 FOREST RIVER SHASTA AIRFLYTE INCLUDING STRUCTURAL ISSUES AS WE ARE NOW HAVING. I AM AWARE THAT THIS ALSO MAY BE A WIDE SPREAD ISSUE THAT OTHER CONSUMERS ARE HAVING INCLUDING SOMEONE IN NORTH CAROLINA THAT HAS HAD FIXED 3 TIMES WITHOUT RESOLUTION.

WE WERE AT THE MERCY OF A DEFECT AXEL ON OUR SHASTA CAMPER UNTIL THE RECALL TOOK PLACE. THANK YOU NHTSA FOR TAKING A LEADERSHIP ROLE IN THE SAFETY! WE TOOK OUR CAMPER TO OUR DEALER IN OCTOBER 2015 FOR REPAIR AS THE AXEL WAS CREATING ISSUES WITH ROAD HANDLING. IT TOOK ABOUT 6 MONTHS FOR THEM TO COMPLETE THE WARRANTY & RECALL REPAIRS. (I.E. AXEL RECALL) WE INSPECTED OUR TIRES WHEN WE PICKED UP THE CAMPER AND IT APPEARED LOW. THE DEALER AGENT SAID IT WAS OK. UPON FURTHER INSPECTION AFTER LEAVING THE LOCATION WE DISCOVERED THAT THE VALVE STEM IN FACT FAULTY. WE HAD LOW PSI AND WE WERE LOSING AIR DUE TO THE DAMAGE. A DANGEROUS SITUATION WITH A SINGLE AXEL CAMPER. WE ARE CONCERNED ABOUT THE QUALITY AND OVERSIGHT OF THE RECALL. WE WERE NOT PROVIDED INFORMATION ON THE NEW AXEL BY THE DEALER (I.E. THE NEW AXEL MANUAL IS NOT SHIPPING OUT) OR WHAT IT SHOULD LOOK LIKE/WHAT TO DO VIA THE PETITION (NHTSA). I DISCOVERED FROM THE MANUFACTURER LIPPERT THAT THE AXEL MANUAL HAS IMPORTANT INFORMATION THAT CONSUMERS SHOULD BE AWARE OF REGARDING SAFETY INCLUDING BUT NOT LIMITED TO THE NEED OF TOOLS TO TIGHTEN LUG NUTS AT SPECIFIC INTERVALS AFTER LEAVING THE DEALER AND SPECIFIC WAYS TO BREAK. THE TIRE VALVE WAS EITHER FAULTY OR PUSHED IN DURING THE RECALL REPAIR WORK CAUSING A NEW SAFETY ISSUE FOR US. WE CAN'T BE SURE. UNFORTUNATELY THE DEALER KEPT THE CAMPER TO THE DAY THAT THE WARRANTY & EMERGENCY ROAD SERVICE INCLUDED WITH THE FIRST YEAR EXPIRED SO I HAD TO PAY FOR THIS REPAIR OUT OF POCKET. I AM INCLUDING PICTURES AND DOCUMENTATION FOR YOUR REVIEW. PLEASE KINDLY CONSIDER COMMUNICATING TO THE OWNERS WHAT THE AXEL REPAIR SHOULD LOOK LIKE AND PROVIDE OVERSIGHT TO THE RECALL THAT OWNERS SHOULD RECEIVE PROPER MANUALS/SAFETY DOCUMENTATION RELATED TO THE TIRE RECALL. I AM AWARE OF 2 OTHER SHASTA OWNERS WITH VALVE STEM ISSUES. PICTURES SHOW DAMAGED AND CORRECT STEM. *TR

WE BOUGHT THIS TRAVEL TRAILER BRAND NEW AND THE TIRES/AXLE RUBS THE INTER FENDER WELLS MAKING IT UN SAFE TO TOW

REAR, EMERGENCY WINDOW FELL OUT. RECALL WAS ISSUED AND CAMPER WAS RETURNED FOR REPAIRS. CAMPING WORLD REPAIRED WINDOW IN ACCORDANCE WITH RECALL. TOOK CAMPER ON A ONE-NIGHT TRIP. STORED CAMPER AND FOUND REAR EMERGENCY WINDOW ON THE GROUND TWO DAYS LATER. CAMPER WAS STATIONARY. THIS IS AN ONGOING SAFETY ISSUE FOR MANY OWNERS AND IS UNACCEPTABLE. RETURNED TO CAMPING WORLD FOR REPAIRS; THEY INFORMED US THEY WOULD NEED TO ORDER PARTS.

TL* THE CONTACT OWNS A 2015 SHASTA AIRFLYTE. THE CONTACT STATED THAT THE AIR CONDITIONER OVERHEATED AND CAUSED THE FAILURE IN THE UNIT. THE CONTACT STATED THAT THE CABINET WHERE THE AIR CONDITIONING UNIT WAS LOCATED WAS HOT TO THE TOUCH AFTER THE FAILURE. THE RV WAS TAKEN TO THE DEALER WHERE A SAFETY SWITCH WAS ADDED TO THE AIR CONDITIONING UNIT TO PREVENT OVERHEATING. THE CONTACT ALSO STATED THAT THE TRAVEL TRAILER EXPERIENCED FAILURES WITH WATER LEAKS COMING FROM THE SHOWER AND TOILET. THE CONTACT STATED THAT THE LEAKS WERE REPAIRED, BUT THE FAILURE RECURRED. THE CONTACT ALSO STATED THAT THE REFRIGERATOR DID NOT COOL PROPERLY. THE CONTACT STATED THAT THE ENCLOSURE WAS HOT TO THE TOUCH. THE CONTACT MADE SEVERAL ATTEMPTS TO CONTACT THE MANUFACTURER, BUT THEY REFUSED TO ACCEPT ANY PHONE CALLS. THERE WAS NO FAILURE MILEAGE AVAILABLE.