STARCRAFT RV TT Complaints

The contact owns a 2023 StarCraft RV Super Lite Maxx travel trailer. The contact stated that while towing the camper and driving 10 MPH, the freshwater tank underneath the trailer suddenly detached and fell onto the roadway. The water tank measures approximately 5 feet in length and weighed approximately 500 pounds when filled with water. The tank remained attached to the hoses and was not damaged. The contact pulled over and called an independent for assistance to reattach the tank. The technician determined that the screws holding the steel support straps of the tank were pulled out of the metal frame. The contact believed that the screws failed because they were not designed to support the weight of the water tank while filled. The technician replaced the screws with heavy-duty nuts and bolts. The RV was repaired. The manufacturer was notified of the failure. The failure mileage was 5,000.

The contact owns a 2016 StarCraft Travel Star RV. The contact stated that the RV was designed with a flaw in the flooring. The contact stated that the RV manufacturer installed a Darco Poly-Flex flooring in the RV, which was designed to be used only in RVs that were intended to remain stationary, not for RVs that were being hauled or trailered while in use. The contact stated that the failure could allow moisture to rot the flooring, making the flooring unstable and unsafe. The contact stated that the RV was no longer safe to be used for travel. The contact related the failure to NHTSA Campaign Number: 17V276000 (Structure); however, the VIN was not included. The local dealer was contacted. The RV was not diagnosed or repaired due to the warranty not being valid. The manufacturer was made aware of the issue. The contact had not experienced a failure.

Awning self deployed while underway. Canvas and housing ripped off landing in the road behind the vehicle. Arms were sticking out with no way of retracting as the power supply had been cut when the awning ripped off. We flagged down a passing truck whose driver had tools and helped us remove the arms. If we had been on a highway it would have caused a very bad accident. Situation was immediately reported to the dealer Blue Dog RV in Medford, Oregon.

The contact owns a 2022 StarCraft Autumn Ridge RV. The contact stated that while operating the cook top stove the odor of propane fuel was present inside the RV. The stove was examined by a mechanic who discovered that while operating the stove an inverted flame had occurred causing burn damage to the electrical wires inside the stove and damage to a fuel hose. The cause of the inverted flame was not repaired. The manufacturer and dealer were notified of the failure but no assistance was offered. The contact indicated that the stove was previously inspected under the NHTSA Campaign Number: 22V773000 (Equipment). The contact stated that the stove cook top had experienced the same failure listed in the recall. The failure mileage was 250.

The contact owns a 2020 StarCraft Autumn Ridge RV. The contact received notification of NHTSA Campaign Number: 21V425000 (Equipment) however, the part to do the recall repair was unavailable. The contact took the RV to the local dealer and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2019 StarCraft Autumn Ridge. The contact received a notification for NHTSA Campaign Number: 21V431000 (Equipment) however, the part to do the recall repair was not yet available. The dealer had been notified about the recall; however, the contact was informed that the parts were not yet available. The manufacturer had been notified of the recall. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. VIN tool confirms parts are not available.

The contact owns a 2019 StarCraft Autumn Ridge Travel Trailer. The contact stated there was an abnormal odor of fuel detected from the propane tank. The contact received notification of NHTSA campaign number: 21V431000 (Equipment) however, the part to do the recall repair was unavailable. The contact called the local dealer who stated that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure and referred the contact to another local dealer. The contact declined to take the vehicle to the local dealer due to the distance. Parts distribution disconnect.

The contact owns a 2020 StarCraft Autumn Ridge Travel Trailer. The contact received notification of NHTSA campaign number: 21V431000 (Equipment) however, the part to do the recall repair was unavailable. The vehicle was taken to the local dealer and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.

WIRE HARNESS RECALL RECEIVED, TOOK TO CAMPING WORLD FT. MYERS 10/13/20202. NOT IN STOCK. CALLED STARCRAFT 11/24/2020 TO COMPLAIN, STILL NO REMEDY. AFTER MANY CALLS TO CAMPING WORLD, 12/5/2020 WAS TOLD HARNESS IN STOCK. ONLY ONE PERSON CAN MAKE APPOINTMENT BUT NOT AVAILABLE. 12/9/2020 WAS TOLD 1/10/2021 SOONEST AVAILABLE APPOINTMENT. PLEASE INTERCEDE.

TL* THE CONTACT OWNS A 2019 JAYCO STARCRAFT RV. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V699000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE LOCAL DEALER CAMPING WORLD LOCATED AT 14200 US-441, SUMMERFIELD, FL 34491 WAS NOTIFIED OF THE ISSUE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. PARTS DISTRIBUTION DISCONNECT. INVALID VIN.