STARCRAFT Complaints

TL*THE CONTACT OWNS A 2006 STARCRAFT ARUBA RV. HE NOTICED THAT THE RIGHT FRONT TIRE WAS SHREDDED ON THE INSIDE. THE CONTACT REPLACED THE TIRE AND DROVE A FEW MILES AND NOTICED THAT TIRE HE REPLACED ALSO BECAME DEFECTIVE. THE DEALER WAS UNABLE TO DETERMINE THE FAILURE, NO REPAIRS WHERE MADE. THE CONTACT NOTIFIED THE MANUFACTURER AND WAS INFORMED THAT THEY WHERE NOT RESPONSIBLE FOR THE FAILURE SINCE THE AXLE WAS NOT MANUFACTURED BY THEM. THE AXLE MANUFACTURER STATED THAT SINCE THE REPAIRS WERE MADE TO THE VEHICLE NO COMPENSATION WOULD BE OFFERED. A LOCAL MECHANIC ALSO DETERMINED THE TOW IN/TOW OUT WAS NOT ADJUSTED CORRECTLY FROM THE FACTORY. THE VEHICLE WAS REPAIRED AT A COST OF 110.00. THE VEHICLE IDENTIFICATION NUMBER WAS UNAVAILABLE. THE FAILURE MILEAGE WAS 3500 AND THE CURRENT MILEAGE WAS 4000. UPDATED 11/13/09.*LJ UPDATED 11/18/09

TL*THE CONTACT OWNS A 1998 SUNDOWNER VALUE-LITE HORSE TRAILER. THE HORSE TRAILER WAS TAKEN TO AN AUTHORIZED DEALER FOR ROUTINE MAINTENANCE. THE TECHNICIAN DISCOVERED THE STRUCTURAL FRAME EXHIBITED SEVERE RUST CORROSION. THERE WAS AN ESTIMATED COST OF $8,000 FOR THE REPLACEMENT OF THE FRAME. THE TRAILER HAS NOT BEEN REPAIRED AT THIS TIME. THE FAILURE AND CURRENT MILEAGES WERE UNKNOWN. BL

RECALL ON DOMETIC REFRIGERATOR MODEL # RM2652 SERIAL NUMBER 24303533. WE TOOK OUR CAMPER TO LAKESIDE RV IN ANDERSON SC TO HAVE TO RECALL TAKEN CARE OF. WE DID NOT USE OUR CAMPER UNTIL THE FOLLOWING SPRING. THE FURNACE OR REFRIGERATOR WOULD NOT WORK. MY HUSBAND CALLED THE LAKESIDE RV, BECAUSE WE WERE CAMPING IN GA. HE COULD TELL THE SAFETY SWITCH WOULD NOT CLOSE. IT STAYED IN THE OPEN POSITION AS IF THE CAMPER WERE ON FIRE. AFTER TALKING WITH A TECH AT LAKESIDE, HE DISCONNECTED THE SAFETY SWITCH, AT WHICH TIME THE REFRIGERATOR AND FURNACE STARTED BACK WORKING. AFTER OUR TRIP HE PUT THE SWITCH BACK IN PLACE. LAKESIDE RV SAID THE SWITCH / RECALL HAS NOTHING TO DO WITH THE FURNACE/FRIG NOT WORKING. AFTER CALLING AGAIN THIS SUMMER , THEY MADE AN APPOINTMENT TO LOOK AT OUR CAMPER AND "WORK ON THE FURNACE". I TOLD THEM THE FURNACE IS NOT THE PROBLEM . THE CAMPER I STILL UNDER WARRANTY, HOWEVER THE PROBLEM DID NOT START UNTIL THE SAFETY SWITCH/ DUCT WAS PUT ON. I JUST WANT TO CAMP IN MY CAMPER WITH MY KIDS AND FEEL SAFE. I WANT IT FIXED RIGHT WITHOUT A COST TO ME . *TR

TL*THE CONTACT OWNS A 2008 (NA) STARCRAFT 1701 POPUP TRAILER. THE VEHICLE HAS TOWMASTER TIRES. THE CONTACT STATED THAT THE TIRES WERE CRACKED AND DRY ROTTED. THE TIRES HAD ONLY BEEN USED FOUR TIMES. THE MANUFACTURER COULD ONLY OFFER A CREDIT OF $26 ($13 PER TIRE) TOWARD THE PURCHASE OF NEW TIRES. THE TIRES WERE THE ORIGINAL ONES THAT CAME WITH THE TRAILER. THE TIRE SIZE AND VIN WERE UNKNOWN. THE FAILURE MILEAGE WAS LESS THAN 300.

TL*THE CONTACT OWNS A 2005 STARCRAFT ARUBA TAHITI TRAILER, MODEL 29RKS. THE CONTACT STATED THAT THE HITCH CONNECTED TO THE FRONT OF THE TRAILER WAS MANUFACTURED INCORRECTLY. IT DOES NOT SUPPORT THE TRAILER'S WEIGHT AND IS CRACKED IN HALF. THE CONTACT CALLED STARCRAFT AND WAS GIVEN AN EMAIL ADDRESS TO THE CONTRACTOR THAT MADE THE HITCH. THE CONTRACTOR IS NOT PROVIDING ANY ASSISTANCE. THE SERIAL NUMBER AND PART NUMBER WERE UNKNOWN. THE MILEAGES WERE NOT APPLICABLE.

TL*THE CONTACT OWNS A 2004 STARCRAFT HOMESTEAD 33CKS. THE VEHICLE HAS A DOMETIC REFRIGERATOR, MODEL RM2652. THE CONTACT RECEIVED A RECALL NOTICE LAST FALL FROM DOMETIC REGARDING HIS REFRIGERATOR. HE HAS BEEN CALLING DOMETIC ABOUT THE RECALL IN ORDER TO HAVE SOMEONE REPAIR THE UNIT. THE CONTACT WAS INFORMED THAT SOMEONE WAS ON THE WAY; HOWEVER, THEY WERE WAITING TO PROVIDE HIM WITH AN AUTHORIZATION NUMBER FOR THE REPAIR. NO ONE EVER SHOWED UP TO REPAIR THE UNIT. THE PART NUMBER AND NHTSA CAMPAIGN ID NUMBER WERE UNKNOWN. UPDATED 06/03/09 *BF THE CONSUMER STATED THE REPAIRS HAVE BEEN MADE. UPDATED 06/04/09.*JB

TL*THE CONTACT OWNS A DOMETIC REFRIGERATOR, MODEL RM2652. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN ID NUMBER 08E032000 (EQUIPMENT). THE REFRIGERATOR WAS REPAIRED ACCORDING TO THE RECALL; HOWEVER, THE REMEDY KIT WAS INSUFFICIENT AND FAILED TO CORRECT THE ISSUE. IMMEDIATELY AFTER THE RECALL REPAIR, THE REFRIGERATOR FAILED TO COOL PROPERLY. THE CONTACT ALSO NOTICED A YELLOW RESIDUE LEAKING FROM THE BACK OF THE UNIT. THE DOMETIC CUSTOMER CENTER WAS NOTIFIED OF THE FAILURES. THE REFRIGERATOR HAS NOT YET BEEN REPAIRED. THE CONTACT WAS DISPLEASED TO KNOW THAT THERE WAS A RECALL AND NO RESOLUTION. UPDATED 5/7/09 *CN UPDATED 05/08/09.*JB

TL*THE CONTACT OWNS A 2008 STARCRAFT STARSTREAM 24 QB TRAILER. THIS IS AN RV TRAILER THAT HOOKS TO THE VEHICLE. THE CONTACT STATED THAT THE AXLE WHERE THE TIRES ARE LOCATED IS GRINDING OFF THE RUBBER. AS A RESULT, HE MUST REPLACE THE REAR PASSENGER SIDE TIRE AND THE OTHERS NEED REPLACING AS WELL. THE MANUFACTURER STATED THAT THE AXLE WAS MADE BY LIPPER AND ADVISED THE CONTACT TO SCHEDULE AN APPOINTMENT WITH LIPPER TO INVESTIGATE THE ISSUE. HE TOOK THE TRAILER TO LIPPER, BUT THEY FOUND NO FAILURES. THE FAILURE MILEAGE WAS NOT APPLICABLE.

TL*THE CONTACT OWNS A 2006 STARCRAFT STARCRAFT ST. THE CONTACT STATED THAT THE WATER HEATER WAS EXTREMELY DIFFICULT TO IGNITE. ON ONE OCCASION, FLAMES REACHED HIS FACE AND COULD HAVE CAUSED SERIOUS INJURY. HE IS IN THE PROCESS OF TAKING THE VEHICLE TO A LOCAL REPAIR SHOP TO DETERMINE THE CAUSE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGES WERE NOT APPLICABLE. UPDATED 02/05/09. *LJ UPDATED 02/10/09. *JB

2005 STARCRAFT 28.5 RSQB HOMESTEAD SETTLER. ALL FOUR TIRES HAVE EXCESSIVE WEAR ON THE INSIDES OF THE TIRES. THERE IS LESS THAN 5000 MILES ON THE TRAILER AND I HAVE GONE THROUGH TWO SETS OF TIRES. I HAVE CONTACTED SEVERAL RV REPAIR CENTERS THAT SAY THE AXLES NEED TO BE REPLACED. I CONTACTED STARCRAFT AND THEY STATED I HAVE AN OVERLOADED TRAILER, WHICH IS NOT TRUE! THE PROBLEM WAS NOT NOTICED UNTIL VEHICLE WARRANTY HAD EXPIRED. STARCRAFT REFUSES TO ACKNOWLEDGE THERE IS A PROBLEM, EVEN THOUGH THERE ARE NUMEROUS COMPLAINTS LIKE THIS STATED ON THE WEB FOR SEVERAL MAKES AND MODELS OF RV'S. *TR