SUNNYBROOK Complaints

BY READING RV.NET I LEARNED OF A RECALL ON DOMETIC REFRIGS, INSTALLED IN RVS. I CALLED OUR DEALER WHO DIDN'T THINK OUR REFRIG WAS PART OF THE RECALL. I CALLED DOMETIC AND THEY SAID IT WAS BUT IT IS UP TO OUR DEALER TO NOTIFY US. THE DEALER SAID HE HAS HAD NO INFO ON THIS. MY COMPLAINT IS "WHY AREN'T WE NOTIFIED BY DOMETIC OF THE RECALL? IF I HADN'T READ OF THIS ON RV.NET I WOULD HAVE NEVER FOUND OUT AND SOMETHING IS WRONG WITH THIS PRACTICE. OUR REFRIG DIDN'T CATCH ON FIRE BUT THE POTENTIAL IS THERE. THE CAMPER IS SCHEDULED TO BE FIXED BUT THAT DOESN'T MAKE ME FEEL ANY BETTER IN REGARDS TO THE WAY WE WEREN'T NOTIFIED. THANKS. *TR

TL*THE CONTACT OWNS A 1999 (NA) SUNNYBROOK 26FK. THE CONTACT NOTICED THAT THE REFRIGERATOR WAS NOT FUNCTIONING. THE DEALER STATED THAT THE BURNER HOUSING FAILED, AND CAUSED THE COOLANT PACK TO CATCH FIRE. THE DEALER STATED THAT THEY WOULD REPAIR THE FAILURES, BUT LATER STATED THAT DOMETIC NO LONGER REPAIRED THE BURNER HOUSING OR ANYTHING RELATED TO THE REFRIGERATOR. THE CAMPER IS A PULL BEHIND. NO OTHER VEHICLE INFORMATION WAS AVAILABLE.

TL*THE CONTACT OWNS A 1999 SUNNYBROOK MOBILESCOUT. THE CONTACT RECEIVED A RECALL NOTICE FOR THE EQUIPMENT AND CALLED DOMETIC. DOMETIC SCHEDULED AN APPOINTMENT TO REPAIR THE REFRIGERATOR UNDER NHTSA CAMPAIGN ID NUMBER 07V131000 (EQUIPMENT:RECREATIONAL VEHICLE). ONCE AT THE SERVICE CENTER, THE CONTACT WAS ASKED TO LEAVE THE VEHICLE THERE SO THE REPAIRS COULD BE PERFORMED. THE FOLLOWING DAY, DOMETIC STATED THAT THEY WOULD NO LONGER PAY TO REPAIR THE FAILURE IDENTIFIED IN THE RECALL NOTICE. THE VEHICLE IS STILL AT THE DEALER AND THEY ARE CHARGING $800 TO PERFORM THE REPAIR. THE RECALL NUMBER WAS UNKNOWN. NO OTHER VEHICLE INFORMATION WAS AVAILABLE.

TL*THE CONTACT OWNS A 2005 SUNNYBROOK 36BWKS. THE VEHICLE HAS NANCO TIRES. THE CONTACT STATED THAT ALL THE SIDEWALLS ON THE TIRES HAVE DRY ROTTED. THE SPARE, WHICH HAD NEVER BEEN USED, WAS ALSO CRACKED. THE ORIGINAL TIRES HAD THE SAME FAILURE. THE TIRE COMPANY SENT FOUR NEW TIRES, BUT THEY FAILED WORSE THAN THE OTHERS. THE TIRE COMPANY OFFERED ANOTHER SET OF TIRES, BUT THE CONTACT REFUSED. HE STATED THAT HE WOULD PURCHASE TIRES OF THE SAME STYLE AND WOULD BE REIMBURSED UPON EXAMINATION OF THE TIRES. NO OTHER VEHICLE INFORMATION WAS AVAILABLE. THE TIRE LINE, SIZE, AND DOT NUMBER WERE UNKNOWN.

ON 3 MAR 08 7:50 AM CALIF. HI 95 MILE MARKE56 I HEARD A LOUD NOISE CHECKED THE RIGHT MIRROR FIRST THEN THE LEFT WHEN I SAW THE LEFT FRONT TIRE COMING APART. THE DAMAGE TO THE R.V. IS VERY EXTENSIVE, SOME WHERE BETWEEN 3,000.00 AND 6,000.00 DOLLARS. THE DEALER IS STILL ASSESSING THE DAMAGE. I TOOK THE R.V. ,WITCH IS A 32 FOOT 5TH WHEEL TO MY TIRE DEALER AND THEY FOUND THE OTHER TIRE ON THE SAME SIDE READY TO BLOW ALSO. AS A RESULT I HAD TO REPLACE ALL 5 TIRES ON THE TRAILER TO PREVENT ANY MORE DAMAGE. THE TIRES ARE KARRIER LOAD STAR ST235/80R16 DOT#7YHJ ANC 3505. *TR

THERE WAS A RECALL ON A DOMETIC REFRIGERATOR #07V-131. I RECEIVED THIS LAST APRIL BEFORE LEAVING FL. FOR THE SUMMER. WHEN I RETURNED THIS FALL, I CONTACTED DOMETIC ON NOV.28. I WAS GIVEN NAMES OF MOBILE RV REPAIR PEOPLE SINCE MY TRAVEL TRAILER IS PERMANENTLY SET UP IN A CAMPGROUND. THE TECH THAT WAS GOING TO DO THE REPAIR WORK, SAID THE BOILER WAS NOT ACCESSIBLE. I SENT PICTURES TO DOMETIC BECAUSE THE REFRIGERATOR WAS OFF SET ABOUT 6 INCHES IN THE ACCESS COMPARTMENT. DOMETIC SAID HE WOULD HAVE TO SLIDE IT INTO THE TRAILER ABOUT 4-5 INCHES TO ACCESS THE BOILED. THE TECH SAID IT WOULD NOT WORK BECAUSE IT WAS TOO TIGHT A FIT. HE SAID IT WOULD HAVE GTO BE MOVED IN THE 4-5 INCHES AND LEFT THERE AND BE RE-FRAMED. DOMETIC AND THE SERVICE TECH CANNOT AGREE ON A PRICE FOR THE REPAIR. I KEEP CALLING DOMETIC, BUT GET NOTHING BUT "LIP SERVICE." I WILL BE LEAVING FOR THE SUMMER AGAIN, THE MIDDLE OF APRIL, AND I FEEL THIS PROBLEM WILL NOT BE SOLVED. *TR

TL*THE CONTACT OWNS A 2006 SUNNYBROOK 5TH WHEEL CAMPER (NA). THE VEHICLE HAS LOADSTAR KENDA TIRES (NA). WHILE DRIVING 60 MPH, THE PASSENGER SIDE TIRES BLEW OUT. WHILE DRIVING APPROXIMATELY 58 MPH, THE CONTACT NOTICED THE TREAD SEPARATING FROM THE TIRE. SHE NOTIFIED THE MANUFACTURER AND THEY SENT HER FIVE NEW TIRES. SHORTLY AFTERWARDS, WHILE DRIVING 61 MPH, THE DRIVER SIDE TIRE BLEW OUT. THE TIRE PRESSURE OF ALL THE TIRES WAS 90 PSI. SHE NOTIFIED THE DEALER AGAIN AND THEY STATED THAT THE TIRES WERE DEFECTIVE. THE NUMBER OF CYLINDERS, ENGINE SIZE, POWERTRAIN, AND TIRE SIZE WERE UNKNOWN. THE FAILURE MILEAGE WAS 2,500 AND CURRENT MILEAGE WAS 3,000. UPDATED 10/31/07. *JB

TL*THE CONTACT OWNS A 2005 SUNNYBROOK TITAN TRAILER. THE VEHICLE HAS KENDA KARRIER LOADSTAR, SIZE ST/235/80R16 TIRES (NA). WHILE DRIVING 60 MPH, THE CONTACT HEARD A LOUD POP. HE PULLED THE VEHICLE OVER BECAUSE THE PASSENGER SIDE REAR TIRE BLEW OUT. THE TIRE WAS REPLACED WITH A SPARE. THERE WERE THREE BLOWOUTS WITHIN A 4,000 MILE RADIUS. THE APPROXIMATE FAILURE MILEAGE OF THE TIRES WAS 13,000. THE DOT NUMBER WAS UNKNOWN. NO OTHER VEHICLE INFORMATION WAS AVAILABLE. UPDATED 09/26/07. *JB

TL*THE CONTACT OWNS A 2006 SUNNYBROOK TITAN WITH KARRIER LOADSTAR TIRES 235R8016. WHILE DRIVING 60 MPH THE DRIVER SIDE FRONT TIRED EXPERIENCED A BLOWOUT. THE TIRE WAS REPLACED AND THE DEALER DID NOT INSPECT THE TIRE. APPROXIMATELY TWO DAYS LATER WHILE DRIVING 60 MPH HE EXPERIENCED A BLOWOUT ON THE REAR DRIVER SIDE TIRE. THE DEALER STATED THAT THERE WERE STRESS CRACKS IN THE TIRE AND THAT THE TIRES WERE DEFECTIVE. THE TIRES WERE REPLACED. THE DOT NUMBER AND VIN WAS UNAVAILABLE. THE FAILURE MILEAGE WAS 3,000. THE VEHICLE WAS A TRAILER; THEREFORE, THERE WAS NO ENGINE SIZE, NUMBER OF CYLINDER OR CURRENT MILEAGE INFORMATION.

WE BOUGHT A 2006 SUNNYBROOK SUNSET CREEK FROM HUFNAGEL MAJORS IN ZELINOPLE, PA THE CAMPER SITS PERMANENT IN A CAMPGROUND IN TITUSVILLE, PA. THEY OFFERED ONE FREE SERVICE CALL UP TO THE CAMPGROUND. AFTER MANY CALLS IT WAS FINALLY AGREED UPON BY BOTH PARTIES THAT HM WOULD COME AND GET THE CAMPER AT THE END OF THE CAMP SEASON AND FIX THE PROBLEMS OVER THE WINTER. CAMPER WAS BROUGHT BACK UP TO TITUSVILLE, PA IN APRIL. 3 OF THE MAJOR PROBLEMS WERE NOT FIXED. WE NOTIFIED HM THE VERY DAY WE ARRIVED AT CAMP. THEY WILL NOT REPAIR THE CAMPER UNLESS WE COME UP WITH $75 SERVICE CALL, WE HAVE NO PROBLEM PAYING A SERVICE CALL IF THE PROBLEMS WERE NEW ONES. WHAT IF THE PROBLEM STILL WASN'T FIXED?? HOW MANY TIMES DO I HAVE TO PAY THE MONEY TILL THEY FIX IT RIGHT?? THE PRESIDENT BUCK MAJORS CLAIMS THAT A SOME TIME IN JULY HIS SERVICE GUY JOHN CAME UP TO THE CAMP TO LOOK AT THE CAMPER AND SAW NOTHING WRONG. MY QUESTION IS WHY DID THEY NOT CALL US OR BILL US FOR THE CALL OR EVEN TELL THE CAMPGROUND OWNERS HE WAS THERE. WE JUST WANT OUR CAMPER FIXED. PLEASE HELP.JB