2007 SUZUKI SX4 Complaints

2007 SUZUKI SX4- PASSENGER AIRBAG LIGHT ON, TOOK IT TO DEALERSHIP, THEY STATED THE RIGHT FRONT SEAT TRACK/BOTTOM ASSEMBLY WOULD NEED REPLACING COSTING APPROXIMATELY $1500.00. APPARENTLY THIS IS A COMMON PROBLEM. SUZUKI SHOULD HAVE TO RECALL THEIR CARS AND CORRECT THE PROBLEM. *TR

2007 SX4 HAS HAD THE SAFETY BAG LIGHT ON FOR THE PAST 7 MOS. I DON'T LIVE NEAR A SUZUKI DEALERSHIP, SO FINALLY HAD TIME TO BRING IT TO A DEALERSHIP TO GET CHECKED. THEY MENTIONED IT'S A FAULTY SENSOR AND IT WOULD COST ~$1600 W/O LABOR. I HAVE HAD THE VEHICLE SINCE NOV. 06 AND HAVE 75K MILES. NO WARRANTY WILL COVER TO REPLACE. I FEEL AS THOUGH I CAN'T TRUST IF MY AIRBAGS WILL WORK IF THEY NEED TO. *TR

I AM THE OWNER OF A SUZUKI SX4, VIN NUMBER: [XXX], THAT HAS 22,713 MILES. ABOUT TWO WEEKS AGO I BEGAN TO NOTICE THAT THE AIRBAG LIGHT ON BOTH THE DRIVER AND PASSENGER SIDES WAS LIT ON THE INSTRUMENT CLUSTER. BECAUSE SUZUKI CLOSED MOST OF ITS DEALERSHIPS IN NORTH FLORIDA, I WAS FORCED TO DRIVE 150 MILES (EACH WAY) TO THE DEALERSHIP IN TAMPA (CROWN SUZUKI). THE DEALER LOOKED AT MY CAR AND THE CODE SAID THAT THE AIRBAG SYSTEM WAS RECEIVING INVALID INPUT FROM THE PASSENGER SEAT SENSOR (B1312). THE DEALER STATED THAT HE COULDN'T REPROGRAM THE SENSOR, AND THAT INSTEAD THEY WOULD HAVE TO REPLACE THE ENTIRE SEAT AIRBAG SENSOR MAT, WHICH COSTS $1,584.92 (NOT INCLUDING LABOR). ALSO, DEALER STATED THAT ALMOST EVERY SINGLE SUZUKI SX4 HE HAD SEEN SOONER OR LATER DEVELOPED THIS PROBLEM. AFTER CONDUCTING SOME INTERNET RESEARCH (INCLUDING MULTIPLE SUZUKI FORUMS AND COMPLAINTS TO NHTSA ' NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION), I WAS SHOCKED TO FIND OUT HOW COMMON THIS PROBLEM IS. THIS SEEMS TO BE A GROWING CONCERN WITH SX-4'S AND SUZUKI IS NOT DOING ANYTHING ABOUT IT. THIS IS A SAFETY RELATED ISSUE, WHICH SUZUKI CONTINUES TO IGNORE. I SPOKE TO SUZUKI IN CALIFORNIA AND A REPRESENTATIVE PRETTY MUCH SAID "TOUGH LUCK." BECAUSE THIS IS A SAFETY RELATED ISSUE, AND THE SHORT CIRCUIT OCCURS NOT DUE TO 'NATURAL WEAR AND TEAR' OF THE PART, I STRONGLY INSIST THAT AMERICAN SUZUKI AUTOMOTIVE DIVISION NEEDS TO TAKE RESPONSIBILITY AND OFFER ASSISTANCE IN REPAIRING THIS PROBLEM OR ISSUE A RECALL OR EXTENDED WARRANTY FOR THIS FAILURE. *KB INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) *KB

I AM THE OWNER OF SUZUKI SX4, VIN NUMBER: [XXX], MILEAGE 22713 MILES. I GOT AN AIRBAG LIGHT (BOTH, THE DRIVER AND THE PASSENGER SIDES) ON THE INSTRUMENT CLUSTER TWO WEEKS AGO. BECAUSE SUZUKI CLOSED MOST OF ITS DEALERSHIPS IN NORTH FLORIDA I DROVE 150 MILES (EACH WAY) TO THE DEALERSHIP IN TAMPA (CROWN SUZUKI). THE DEALER HAS LOOKED AT IT AND THE CODE SAID THAT THE AIRBAG SYSTEM WAS GETTING INVALID INPUT FROM THE PASSENGER SEAT SENSOR (B1312). THE DEALER STATED THAT HE COULDN'T REPROGRAM THE SENSOR INSTEAD THEY HAVE TO REPLACE THE ENTIRE SEAT AIRBAG SENSOR MAT, WHICH COST 1584.92$ (NOT INCLUDING LABOR). ALSO, DEALER STATED THAT ALMOST EVERY SINGLE ONE SUZUKI SX4 SOONER OR LATER HAS THIS PROBLEM. AFTER CONDUCTING AN INTERNET RESEARCH (INCLUDING MULTIPLE SUZUKI FORUMS AND COMPLAINS TO NHTSA) I WAS SHOCKED TO FIND OUT HOW COMMON THIS PROBLEM IS. THIS SEEMS TO BE A GROWING PROBLEM WITH SX-4'S AND SUZUKI IS NOT DOING ANYTHING ABOUT IT. THIS IS A SAFETY RELATED ISSUE, WHICH SUZUKI CONTINUES TO IGNORE. I SPOKE TO SUZUKI IN CALIFORNIA AND A REPRESENTATIVE PRETTY MUCH SAID "TOUGH LUCK." BECAUSE THIS IS A SAFETY RELATED ISSUE, AND THE SHORTCUT OCCURS NOT DUE A NATURAL WARE OUT OF THE PART, I STRONGLY INSIST THAT AMERICAN SUZUKI AUTOMOTIVE DIVISION WILL TAKE RESPONSIBILITY AND OFFER ASSISTANCE IN REPAIRING THIS PROBLEM OR WILL ISSUE A RECALL OR EXTENDED WARRANTY FOR THIS FAILURE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).*TR

2007 SUZUKI SX4. CONSUMER STATES PROBLEM WITH INDICATOR LIGHTS *TGW THE CONSUMER STATED THE AIR BAG LIGHT ILLUMINATED ALONG WITH THE PASSENGER SEAT BELT LIGHT. A DIAGNOSIS REVEALED A PROBLEM WITH A SENSOR IN THE PASSENGER SEAT CUSHION ASSEMBLY. *JB

DRIVER'S FLOOR MAT BECAME JAMMED UNDER THE CLUTCH PEDAL INTERFERING WITH GETTING THE CAR STOPPED AT A RED LIGHT. I WAS ABLE TO REACH DOWN AND PULL THE MAT BACK OUT OF THE WAY. LATER I FOUND THAT THE HOOK OR BRACKET HOLDING THE MAT IN PLACE HAD BROKEN. IT IS MADE FROM LIGHT WEIGHT PLASTIC RATHER THAN METAL. *TR

TL*THE CONTACT OWNS A 2007 SUZUKI SX4. THE ABS AIR BAG LIGHT REMAINED ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHO PERFORMED A DIAGNOSTIC TEST THAT LOCATED THE FAILURE IN THE PASSENGER FRONT SEAT. THE AIR BAG SENSOR WOULD NOT DEACTIVATE WHILE PASSENGER WAS IN THE SEAT. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 39,000 AND THE CURRENT MILEAGE WAS 48,000. UPDATED 5/9/11 *CN UPDATED 05/16/11

TL* THE CONTACT OWNS A 2007 SUZUKI SX4. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT WAS ILLUMINATED. THE DEALER ADVISED THAT THE AIR BAG SENSOR WOULD NEED TO BE RESET TO CORRECT THE FAILURE. THE SENSOR WAS RESET BUT DID NOT CORRECT THE FAILURE. THE DEALER THEN ADVISED THERE WAS A SHORT THAT WAS CAUSING THE FAILURE. IN ADDITION, THE CONTACT WAS ADVISED THAT WHEN THE AIR BAG WARNING LIGHT WAS OFF, THEN THE AIR BAGS WOULD OPERATE AS DESIGNED. THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 52,000.

PURCHASED SX4 2007 SUZUKI 5/31/07. ALSO PURCHASED 60 MONTH/$50,000 MILE WARRANTY FOR $645.00 AT TIME OF PURCHASE. ON 12/9/2010 AT 52,000 THOUSAND MILES (2,000 MILE OV. WARRANTY), PASSENGER AIR BAG LIGHT CAME ON. MADE APPT. TO TAKE VEHICLE TO DEALERSHIP 12/22/10. TOLD SENSOR WAS BAD AND COST APPROXIMATELY $1,000.00 TO REPAIR. FOLLOW-UP CALL TO DEALERSHIP PRODUCED OFFER TO REPAIR AT 1/2 THE PRICE ($500.00)! ! FAMILY HAS PURCHASED MULTIPLE VEHICLES AT DEALERSHIP. THIS OCCURRED 2,000 MILES (NOT EVEN ONE OIL CHANGE) OVER WARRANTY WHEN VEHICLE WAS ONLY 3 1/2 YEARS OLD. DAUGHTER COMMUTES TO COLLEGE/HOME IN THIS VEHICLE, AND TO WORK/HOME. RARELY HAS PASSENGERS IN VEHICLE! CALLED AMERICAN SUZUKI AT 1-800-934-0934. OPENED A CASE. TOLD TO GET BACK IN TOUCH WITH DEALERSHIP TO PROVIDE THEM WITH CASE NUMBER. TOLD TECHNICAL MANAGER WOULD REVIEW OUR CASE. TOLD DEALERSHIP MAY COVER PART, LABOR, OR BOTH; AND WE WOULD HEAR SOMETHING WITHIN 48-72 HOURS. CONTACTED BACK BY DEALERSHIP RESTATING ORIGINAL OFFER. CALLED AMERICAN SUZUKI BACK. TOLD OUR WARRANTY HAD EXPIRED, AND THE DEALERSHIP'S OFFER WAS A "GOOD WILL" GESTURE. TOLD DEALERSHIP NOT REQUIRED TO DO ANYTHING. WELL, WE ARE NOT REQUIRED TO PURCHASE ADDITIONAL SUZUKI VEHICLES, OR TO GET RIPPED-OFF BUYING $645.00 GOOD-FOR-NOTHING EXTENDED WARRANTIES WITH $100.00 DEDUCTIBLES WHICH SHOULD NOT BE NEEDED, AND USUALLY AREN'T--UNTIL THEY'RE EXPIRED. AIR BAGS ARE A SAFETY ISSUE, AND SENSOR SHOULD BE A RECALL ITEM. NOT SURE IF AIR BAG SYSTEM WILL WORK AT ALL, OR IF CAR WILL PASS INSPECTION. CUSTOMERS SHOULD NOT HAVE TO REPLACE FAULTY HIGH-PRICED $$$$ DEFECTIVE PARTS. AMERICAN SUZUKI SHOULD RESPONSIBLY PRODUCE QUALITY PRODUCTS AND STAND BEHIND THEM. BRAG ABOUT 100,000 MILE/10 YEAR WARRANTY. THAT WARRANTY IS VERY LIMITED AS TO WHAT IT ACTUALLY COVERS. GOOD RACKET: EXPENSIVE GOOD-FOR-NOTHING EXTENDED WARRANTIES AND FAULTY PARTS PRODUCE GOOD REFERRAL BUSINESS FOR THE DEALERSHIP'S SERVICE DEPARTMENT. CUSTOMER SATISFACTION ZERO. *TR

I BOUGHT A 2007 SUZUKI SX4 NEW. AT ABOUT 55000 MILES, THE DRIVER'S SIDE AIRBAG LIGHT CAME ON. I DID A QUICK, OR SO I THOUGHT, SCAN FROM A SNAP ON OBD2 SCANNER, JUST TO FIND OUT, THAT THE DEALER IS THE ONLY ONE WHO CAN SCAN THESE CARS. SO I LOOKED ON THE INTERNET FOR A SOLUTION, TO FIND OUT THAT THERE ARE ALOT OF PEOPLE WITH THE SAME PROBLEMS. I CALLED THE DEALER TO ASK ABOUT THE SITUATION, SEEING AS HOW VIRGINIA HAS STATE INSPECTIONS, AND THE LIGHT CAN NOT FLASH OR STAY ON, AND WAS TOLD THAT I COULD BRING IT IN AT A "STARTING COST OF $80" FOR A SCAN TO FIND OUT THE PROBLEM. "IT WILL ONLY BE A COUPLE HUNDRED DOLLARS IF ANYTHING SLID UNDER THE SEAT AND CAUSED THE WIRES TO COME OUT OF THE CONNECTOR.", IS THE NEXT THING I WAS TOLD. AFTER THAT, SEEING AS HOW I LOOKED ON LINE, I ASKED ABOUT THE SEAT CUSHION ISSUES THAT I HAVE READ SO MUCH ABOUT, AND WAS TOLD, " THAT WOULD BE EXPENSIVE". I DO NOT UNDERSTAND HOW THIS CAN BE AS BIG OF A PROBLEM, AND WE THE CONSUMER ARE RESPONSIBLE FOR THEIR FAULTY EQUIPMENT. I ALSO HAD TO ASK IF THE AIRBAG SYSTEM WAS STILL ACTIVE, AND WAS TOLD "NO. IF THE SYSTEM HAS A FAULT, IT SHUT OFF THE WHOLE THING". SO MY FAMILY'S SAFETY HAS NO BEARING ON THEIR WALLET. AS LONG AS THEY GET YOUR MONEY THEY DON'T CARE? SO BEING AS UPSET AS I WAS I FOUND THE U.S.A. CORPORATE NUMBER AND CALLED TO TELL THEM THE PROBLEM AS WELL AND WAS TOLD, "CONTACT YOUR DEALER, THERE IS NOTHING I CAN DO FOR YOU."