SUZUKI Complaints

I PURCHASED A NEW 2008 SUZUKI RENO FROM A DEALERSHIP IN TALLAHASSEE WHO IS NO LONGER IN BUSINESS. A MESSAGE APPEAR ON THE RIGHT SIDE (PASSAGE) THAT THE AIRBAG IS OFF. I BOUGHT THIS TO THE ATTENTION OF THE DEALERSHIP. THEY TOLD ME NOT TO WORRY ABOUT IT, IT WAS FINE. LATER I NOTICE A BALL POPPED UP ON THE DRIVER SIDE AND I LOOKED IN THE MANUAL IT STATED IT WAS MY AIRBAG. I CALLED THE MANUFACTURER IN CALIFORNIA AND THEY ADVICE ME TO HAVE IT CHECKED OUT IN OCALA FLORIDA. I TOOK THE CAR TO THE DEALERSHIP AND THEY DETECTED THAT BOTH AIRBAGS AND LIGHT WAS ON. THEY DETERMINED IT HAS INTERNAL FAULT CODE FOR THE PASSENGER SIDE AND THE AIRBAG MODULE NEEDS TO BE REPLACED AND IT ROUGHLY COST $1,000.00. THEY REFUSED TO HAVE THE AIRBAG REPLACED. AND I ASKED WHAT IF SOMEONE GET INJURY WHILE RIDING IN THE CAR, AND SHE STATED IT WILL BE MY FAULT. I TOLD HER NO, BECAUSE IT WAS A DEFECT FROM THE BEGINNING. *TR

TL*THE CONTACT OWNS A 2010 SUZUKI SX4. WHILE DRIVING 65 MPH, THE VEHICLE BEGAN LOSING POWER AND SUDDENLY STALLED. THE FAILURE OCCURRED FOUR TIMES. SOMETIMES THE VEHICLE WOULD RESTART WITHIN AN HOUR OR HAD TO BE TOWED TO AN AUTHORIZED DEALER. THE DEALER WAS UNABLE TO DUPLICATE THE FAILURE. THE CONTACT CALLED THE MANUFACTURER WHO ADVISED HER TO SEND IN A WRITTEN COMPLAINT. THE FAILURE MILEAGE WAS 174 AND THE CURRENT MILEAGE WAS 3,400.

TL*THE CONTACT OWNS A 2008 SUZUKI FORENZA. THE CONTACT STATED THAT THERE WAS SMOKE EMITTING FROM THE VENTS IN THE VEHICLE. THE TRANSMISSION HAD BEGUN SLIPPED AND WOULD NOT STAY IN THE DRIVE GEAR. THE VEHICLE ALSO HESITATED TO ACCELERATE WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE CHECK ENGINE LIGHT HAD BEEN ILLUMINATED SINCE AUGUST 2010. THE VIN WAS UNAVAILABLE. THE FAILURE MILEAGE WAS UNKNOWN.

I AM THE ORIGINAL OWNER OF A 2007 SUZUKI XL7. DUE TO DISABILITIES IN THE FAMILY I PUT SEVERAL MILES ON THIS VEHICLE. FROM THE BEGINNING I HAVE SEVERAL ISSUES W/THIS VEHICLE. BECAUSE OF SUZUKI'S LACK OF CONCERN/INTEREST I HAVE DECIDED TO MAKE FORMAL COMPLAINTS ABOUT THE "SAFETY" ISSUES TODAY. IF I WAS TO LIST ALL PROBLEMS WITH THIS VEHICLE I WOULD BE HERE ALL DAY. OUT OF 4 PASSENGER WINDOWS WE CURRENTLY HAVE ONLY 2 FUNCTIONING. WHEN DIAGNOSED I WAS TOLD THAT ONE WINDOW WAS THE MOTOR AND THE OTHER WAS ELECTRICAL. AFTER PAYING $76.00 TO THE DEALERSHIP TO IDENTIFY THE ELECTRICAL PROBLEM THEY TOLD ME THAT THEY WOULD NEED AT LEAST AN ADDITIONAL HOUR (ADDITIONAL $76.00) TO FIND THE WIRING PROBLEM. I DECLINED. I HAVE MADE SEVERAL CALLS TO SUZUKI, ABOUT THEIR PRODUCT, TO WHICH THEY HAVE REPLIED I HAVE TOO MANY MILES ON MY CAR AND THEY WILL DO NOTHING FOR ME. ALSO, THE LATCHES THAT FOLD THE MIDDLE SEATS DOWN OFTEN STICK. AT ANY GIVEN TIME YOU CAN GO TO PULL ONE UP SO AS TO FOLD THE MIDDLE SEATS AND THEY WILL NOT BUDGE! WE HAVE ALREADY HAD THIS ISSUE ADDRESSED WAY BACK IN THE BEGINNING OF OWNING THE VEHICLE. WHEN WE BROUGHT IT BACK IN TO HAVE THE MULTIPLE ISSUES ADDRESSED (SOMETHING SUZUKI SUGGESTED WE DO TO SEE IF WE COULD HELP) WE WERE TOLD THAT "THEY WOULD NEED TO BE TAKEN APART TO SEE WHAT THE PROBLEM WAS". FOR A COST, OF COURSE. WE DO NOT LET OUR DAUGHTERS RIDE IN THE THIRD ROW SEATING FOR FEAR THAT IF SOMETHING HAPPENED THEY COULD NOT GET OUT!! SUZUKI'S REP (WHO I WAS TOLD WAS ON VACATION AND DIDN'T KNOW WHEN HE COULD CONSIDER OUR ISSUES) QUICKLY EMAILED BACK TO THE DEALER "TOO MANY MILES, NOT GOING TO HELP". I CANNOT EVEN BEGIN TO AFFORD THE MULTIPLE PROBLEMS W/THIS CAR AND THE VALUE HAS DECREASED SO THAT TRADING IT IN IS JUST NOT AN OPTION. MY CONCERN IS THAT I DRIVE MY CHILDREN IN THIS CAR DAILY AND EVERYTIME I HOPE AND PRAY NOTHING MAJOR HAPPENS. MY CHILDREN NOW CALL THE CAR THE "LEMON" OR THE "BEATER". AS THEY TOO ARE WELL AWARE OF ALL THE PROBLEMS W/THE VEHICLE. *TR

I HAVE HAD MULTIPLE ISSUES W/MY 2007 SUZUKI XL7. HOWEVER, THE MOST CONCERNING IS THE STEERING WHEEL PROBLEM. NOT ONLY HAVE I HAD WORK DONE ON THE RACK IN 2008 BUT THE NOISES HAVE RETURNED. OUR LOCAL SERVICE STATION SAID THAT THEY COULD NOT DUPLICATE THE NOISE NO MATTER WHAT THEY TRIED. YET, WHEN I WENT TO PICK UP MY CAR I IMMEDIATELY HEARD THE NOISE, WENT INSIDE TO GRAB A TECH AND MADE HIM RIDE W/ME TO HEAR THE NOISE HIMSELF. HE SAID THAT THE NOISE WAS DIFFERENT FROM BEFORE AND SIMPLY WAS A RUBBER SEAL THAT NEEDED TO BE REPLACED. HE SAID THAT IT WASN'T COVERED AND "I WAS SAFE TO DRIVE W/IT LIKE THIS". I HAVE MULTIPLE PROBLEMS W/THIS VEHICLE THAT I'M NOW RESPONSIBLE FOR. I DO NOT EVEN KNOW WHERE TO START IN REFERENCE TO WHAT SHOULD BE FIXED FIRST. FINANCIALLY IT IS A BURDEN AND MOST DEFINITELY AN IRRITANT AS I AM MAKING MONTHLY PAYMENTS ON A VEHICLE THAT IS IN MAJOR NEGATIVE EQUITY! I HOPE FOR MY CHILDREN'S SAKE THAT NOTHING MAJOR GOES WRONG IN THIS VEHICLE WHILE WE ARE RIDING IN IT! *TR

TL* THE CONTACT OWNS A 2006 SUZUKI FORENZA. THE CONTACT STATED THAT AS SHE ATTEMPTED TO ACCELERATE FROM A COMPLETE STOP, THE VEHICLE INDEPENDENTLY SHIFTED INTO REVERSE. THE SHIFTER ASSEMBLY GAUGE DISPLAYED THAT THE VEHICLE WAS STILL IN DRIVE. THE CONTACT THEN APPLIED THE BRAKES AND THE VEHICLE WAS STOPPED. THE CONTACT STATED THAT THE FAILURE OCCURRED THREE ADDITIONAL TIMES. THE DEALER WAS INFORMED OF THE FAILURE AND STATED THAT THE RANGE SWITCH COULD POSSIBLY NEED REPLACING. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 57,900 AND THE CURRENT MILEAGE WAS 58,140.

TL*THE CONTACT OWNS A 2006 SUZUKI FORENZA. THE CONTACT STATED THAT WHEN THE VEHICLE WAS IN THE DRIVE POSITION, THE GEARS WOULD SLIP INTO NEUTRAL AND SHE WAS UNABLE TO MOVE FORWARD. THE GEAR SHIFT INDICATOR WOULD INDICATE REVERSE, DRIVE AND THEN NEUTRAL. THE RPMS WOULD INCREASE; HOWEVER, THE VEHICLE WOULD NOT MOVE IN ANY DIRECTION. THE VEHICLE WAS NOT BEEN INSPECTED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE CURRENT MILEAGE WAS APPROXIMATELY 22,000. THE FAILURE MILEAGE WAS APPROXIMATELY 21,000.

I HAVE A 2006 FORENZA AT 36,000 MILES MY SEAT BELT LIGHT REMAINS ON AND WAS FIXED ONCE UNDER THE RECALL BUT NOW THEY WON'T FIX IT AGAIN. THEN I FIND OUT WHEN I TOOK MY CAR FOR MORE TIRES THAT THEY ARE BEING EATEN UP BY BAD REAR STRUTS.THE CAR HAD AT THAT TIME 56,000 MILES. THE STRUTS ARE EXPENSIVE AND OF COURSE DEALER PARTS. AND NOW MY TRANSMISSION IS SLIPPING. NO WAY TO CHECK OR FILL IT UNLESS YOU GO TO THE DEALER AND THEY CHARGE A FORTUNE TO DO THAT AND WHERE I LIVE THERE IS ONLY ONE DEALER IN A SEVERAL HUNDRED MILE RADIUS SO THERE IS A LONG WAIT. THIS CAR IS A PIECE OF [XXX] AND I THINK THIS NEEDS TO BE RECALLED. WHAT CAN YOU DO AS A CONSUMER? THIS IS CRAZY. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

2002 SUZUKI XL7 A/C COMPRESSOR. WHILE DRIVING AT 65-70 MPH ON THE HIGHWAY, THE AIR CONDITIONING COMPRESSOR LOCKED UP AND SNAPPED THE BELT CAUSING THE POWER STEERING TO STOP WORKING AND THE CAR TO OVERHEAT. I PAID 1200 TO HAVE IT FIXED ABOUT 2 YEARS AGO. NOW THE NEW ONE IS MAKING A LOT OF NOISE AND NEEDS TO BE REPLACED. I LOOKED ON MESSAGE BOARDS AND SEE THAT THIS IS A HUGE PROBLEM ON THESE CARS FOR HUNDREDS IF NOT THOUSANDS OF PEOPLE. THIS COMPANY NEEDS TO CORRECT THIS PROBLEM. IT'S A MAJOR SAFETY ISSUE AND VERY EXPENSIVE TO FIX MULTIPLE TIMES. *TR

TL*THE CONTACT OWNS A 2005 SUZUKI VERONA. THE CONTACT STATED THAT WHILE DRIVING 65 MPH, HE NOTICED THAT THE SPEED INCREASED TO 90 MPH AND THE RPMS ALSO INCREASED EXCESSIVELY. WHEN HE DEPRESSED THE BRAKE PEDAL, THE VEHICLE WOULD NOT RESPOND AND THE ACCELERATOR PEDAL WAS STUCK TO THE FLOORBOARD. THE CONTACT SHIFTED INTO NEUTRAL, ACTIVATED THE HAZARD LIGHTS AND APPLIED THE BRAKE PEDAL WHICH EVENTUALLY SLOWED DOWN THE VEHICLE. THE CONTACT CALLED THE DEALER AND EXPLAINED THE FAILURE WHO STATED THAT THERE WAS NOTHING THEY COULD DO AS SINCE IT WAS OUTSIDE OF THE WARRANTY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE CURRENT AND FAILURE MILEAGES WERE APPROXIMATELY 76,000.