SUZUKI Complaints

TL*THE CONTACT OWNS A 2008 SUZUKI XL7. THE CONTACT STARTED THE VEHICLE AND THE GEARS WOULD NOT SHIFT INTO REVERSE. THE AIR BAG AND THE ENGINE LIGHT ILLUMINATED ON THE DASHBOARD. SHE ATTEMPTED TO MOVED THE GEAR SHIFT AROUND BUT IT WOULD NOT MOVE. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER. THE DEALER ADVISED THE CONTACT THAT THERE WAS A SHORT IN THE GEAR BOX FUSE. THE VEHICLE WAS DRIVEN TO HIS RESIDENCE. WHEN THE CONTACT ATTEMPTED TO START THE VEHICLE, THE FAILURE RECURRED. THE VEHICLE WAS TOWED BACK TO THE DEALER WHO STATED THAT THE PANEL HAD BLOWN A 100 AMP FUSE AND THE DRIVER'S SEAT HAD ALSO MALFUNCTIONED. THE FAILURE MILEAGE WAS 75,136. THE CURRENT MILEAGE WAS 76,000.

TL*THE CONTACT OWNS A 1999 SUZUKI VITARA. WHILE DRIVING AT AN UNKNOWN SPEED THE VEHICLE ACCELERATED ON ITS OWN. WHEN THE CONTACT APPLIED THE BRAKES THEY FAILED TO ENGAGE. THE VEHICLE CONTINUED TO ACCELERATE AND CRASHED INTO A TRUCK AND CAUSED SERIOUS DAMAGES TO THE VEHICLE. THE CONTACT SUSTAINED A TORN LIGAMENT TO HER ARM, SKIN TISSUE INJURIES, AND A CONCUSSION. THE CONTACT STATED THAT SHE RECEIVED A RECALL NOTICE FOR THE ACCELERATOR PEDAL AFTER THE CRASH OCCURRED. THE VEHICLE WAS TOWED AND DEEMED DESTROYED. THE DEALER WAS NOT NOTIFIED. A POLICE REPORT WAS FILED. THE FAILURE AND CURRENT MILEAGES WERE UNKNOWN. UPDATED 11/08/10 * BF UPDATED 11/10/10

TL*THE CONTACT OWNS A 1998 SUZUKI ESTEEM. WHILE DRIVING 25 MPH THE FRAME ON THE VEHICLE BROKE. THE VEHICLE WAS TOWED TO A LOCAL MECHANIC WHO REPLACED THE FRAME. THE FAILURE OCCURRED AGAIN AND THE VEHICLE WAS TAKEN BACK TO THE SAME MECHANIC. THE MECHANIC ADVISED HER TO CALL NHTSA. SHE CALLED THE MANUFACTURER AND WAS UNABLE TO LEAVE A MESSAGE. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER. THE APPROXIMATE FAILURE MILEAGE WAS 58,000. THE CURRENT MILEAGE WAS 68,000.

TL*THE CONTACT OWNS A 2007 SUZUKI FORENZA. WHILE THE VEHICLE WAS PARKED, THE CONTACT STATED THAT THE FRONT DRIVER SIDE IMPACT AIR BAG INADVERTENTLY DEPLOYED WITH AN EXTREMELY LOUD NOISE. THE AIR BAG WAS LOCATED UNDERNEATH THE FRONT DRIVER SIDE SEAT. THERE WERE NO INJURIES. THE VEHICLE WAS BEING REPAIRED BY THE DEALER WHEN THE COMPLAINT WAS FILED. THE FAILURE MILEAGE WAS APPROXIMATELY 37,670.

TL* THE CONTACT OWNS A 2007 SUZUKI XL7. WHILE DRIVING AT 25 MPH, THE VEHICLE BEGAN TO OVERHEAT. THE CONTACT SHUT OFF THE ENGINE TO ALLOW IT TO COOL. THE ENTIRE CONSOLE WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TOWED TO THE DEALER. THE DEALER ADVISED THAT THE PASSENGER SIDE FAN MOTOR FAILED YET THE PARTS NEEDED TO MAKE THE REPAIR WERE ON A NATIONAL BACKORDER. THE DEALER WAS UNABLE TO PROVIDE AN ESTIMATE OF WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER ADVISED THEY WOULD CONTACT THE DEALER AND DID NOT PROVIDE ANY FURTHER ASSISTANCE. THE VIN WAS NOT AVAILABLE. THE FAILURE AND CURRENT MILEAGES WERE 57,027.

TL* THE CONTACT OWNS A 2007 SUZUKI SX4. THE AIR BAG WARNING LIGHT ILLUMINATED AND THE VEHICLE WAS TAKEN TO THE DEALER. THE DEALER ADVISED THAT THE PASSENGER AIR BAG SENSOR WOULD NEED TO BE REPLACED. THE DEALER ALSO ADVISED THAT HE COULD NOT CONFIRM THAT THE AIR BAGS WOULD OPERATE IN THE EVENT OF A CRASH. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE APPROXIMATELY 67,000.

THE HEAD LIGHTS ON MY DAUGHTERS 2007 SUZUKI FORENZA STOP WORKING THEN AT ONE POINT WORK AGAIN THEN ONE SIDE TURN OFF THEN THE OTHER THEN TURN SIGNALS WILL STOP WORKING ON ONE SIDE THEN THE OTHER THEN THEY ARE FINE THEN THE DAY TIME RUNNING LIGHTS STOP AND START WORKING AS DESCRIBED ABOVE THIS IS SOMETHING THAT HAS BEEN RECALLED ON THE 2003 TO 2006 AND NOW THIS IS HAPPENING ON THE 2007. SOMETHING SHOULD BE DONE BEFORE THERE IS A CRASH OR FIRE. *TR

AS I WAS ON THE HIGHWAY I WAS DRIVING MY MOTORCYCLE ONCE I WENT OVER 60 MPH IT SHUT OFF ON ME WITH NO WARNING ALL I NOTED THAT NO MATTER HOW MUCH THROTTLE I GAVE IT THE BIKE DIDN'T WANT TO GO. *TR

I HAVE A 2007 SUZUKI XL7 LIMITED THAT WAS BOUGHT BRAND NEW AND HAVE BEEN EXPERIENCING SOME ISSUES THAT I HAVE NEVER HAD WHILE OWNING TWO OTHER SUZUKI SUV'S. ON JUNE 24TH, 2010, MY DAUGHTER WAS DRIVING IN TRAFFIC AT 32 MPH WHEN THE SIDE AIRBAGS DEPLOYED. THERE WAS NO IMPACT TO THE VEHICLE. SHE DID NOT HIT ANYTHING AND NOBODY HIT HER. SHE WAS NOT DRIVING ERRATIC NOR IRRESPONSIBLY AND THIS WAS CONFIRMED BY A MOTORCYCLE POLICE WHO WAS OBSERVING THE TRAFFIC AT THE TIME THIS HAPPENED. MY CAR IS STILL UNDER WARRANTY, SO I TOOK THE VEHICLE TO THE SUZUKI DEALERSHIP AND REPORTED THE INCIDENT. THEY STATED THAT THEY HAD NEVER HEARD OF THAT HAPPENING AND INSINUATED THAT THE CAR HAD TO HAVE BEEN DRIVEN RECKLESSLY FOR THE DEPLOYMENT TO HAPPEN. SUZUKI STATED THEY COULD NOT DO ANYTHING UNTIL THE MODULE HAD BEEN TESTED, TO DETERMINE WHAT TOOK PLACE. IT TOOK MORE THAN A MONTH FOR SUZUKI TO INFORM ME OF THEIR DECISION AND THAT WAS AFTER I CALLED TO FIND OUT WHAT WAS GOING ON. SUZUKI INFORMED ME THAT THE MODULE WAS FOUND TO BE IN GOOD CONDITION AND REPORTED THAT THE VEHICLE EXPERIENCED LATERAL G?S RANGING FROM (-) 1.17 ~ (+) .91 ~ (-) 2.08 DURING THE LAST 180 M/SEC. MAX ROLL RATE WAS 40 DEG/SEC @ 30 M/S. THE DATA INDICATES THAT AN EVASIVE MANEUVER WAS TAKEN CAUSING THE ROS (ROLL OVER SENSOR) TO SENSE AN IMMINENT ROLLOVER EVENT, THUS DEPLOYING THE CURTAIN AIR BAGS. SUZUKI REFUSED TO PROVIDE ME WITH TRANSPORTATION DURING THE MONTH IT TOOK THEM TO TEST THE MODULE AND DOES NOT INTEND TO FIX MY CAR EVEN UNDER WARRANTY AND A POLICE OFFICER AS WITNESS. FOR A CUSTOMER WHO HAS BOUGHT THREE(3) BRAND NEW VEHICLE FROM THIS COMPANY, I FIND IT A SLAP IN THE FACE TO BE TREATED LIKE THIS. I WOULD LIKE THIS DEFECT/MALFUNCTION INVESTIGATED BY NHTSA AND SUZUKI TO ACCEPT RESPONSIBILITY. MY VEHICLE HAS LESS THAN 30K MILES ON IT AND IS STILL UNDER WARRANTY, YET SUZUKI MAINTAINS EVEN WTH THE EVIDENCE, THAT I MUST FIX THEIR $7K PROBLEM MYSELF IF I EVER WANT TO DRIVE MY VEHICLE AGAIN. *TR

2000 SUZUKI ESTEEM WAGON. SUBFRAME AND FRONT PASSENGER SIDE AXEL RUSTED THROUGH AND COLLAPSED WHILE COMING TO A STOP.. THIS CAUSED THE FRONT PASSENGER SIDE WHEEL TO BE PUSHED BACK INTO THE WHEEL WELL. THE CAR NEEDED TO BE TOWED AND IS BEING REPAIRED FOR A COST OF $1000. FORTUNATELY NO ONE WAS HURT AS THE VEHICLE WAS SLOWING DOWN, BUT IF THESE PARTS HAD FAILED AT HIGHWAY SPEEDS, IT IS QUITE LIKELY A FATAL ACCIDENT WOULD HAVE OCCURRED. I HAVE SEARCHED ON LINE AND FOUND THAT OTHER SUZUKI OWNERS HAVE REPORTED THIS SAME PROBLEM. I HOPE THIS VEHICLE IS RECALLED OR AT LEAST OWNERS SHOULD BE NOTIFIED OF THIS DEFECT. *TR