SUZUKI Complaints

INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) I OWN A 2005 SUZUKI RENO AN BOUGHT IT NEW. THE AIRBAG MALFUNCTION LIGHT ON THE DASHBOARD HAS GONE ON OVER A DOZEN TIMES SINCE I OWNED THE CAR. FOR THE FIRST 3 YEARS SUZUKI DEALERSHIP HAS SO CALLED REPAIRED IT, HOWEVER WITHIN 4 WEEKS THE LIGHT ON THE DASH GOES ON AND REMAINS ON, NOW I PAY FOR ALL REPAIRS AND NOVEMBER OF 2009 I SPENT 600 DOLLARS WHICH INCLUDED REPAIR OF THE AIRBAG, SO THE LIGHT WON'T GO ON, THEY TOLD ME THEY REPAIRED IT AND 3 WEEKS LATER THE AIRBAG SAFETY WARNING LIGHT WENT ON AGAIN AND WON'T GO OFF. I WANT TO REPORT THIS BECAUSE I HEARD OF ALOT OF FOREIGN CARS RECALLED AND MY CAR HAS 4 AIRBAGS WHICH KEEPS MALFUNCTIONING, AND THE FIX IS ONLY TEMPORARILY. I AM STILL PAYING OFF THE CAR, AND I NEED YOUR EXPERTISE ADVISE, MAYBE THIS SHOULD BE A RECALL MATTER. PLEASE HELP ME. [XXX] *TR

2006 SUZUKI GRAND VITARA. CONSUMER STATES CONCERN WITH THE FAILURE OF THE ESP (ELECTRONIC STABILITY PROGRAM) MODULE. *TGW THE CONSUMER STATED THE REPLACEMENT UNIT IS $3,000.00 PLUS INSTALLATION AND TAX. *JB

LAST SUNDAY I WAS PREPARING TO WASH MY SUZUKI BURGMAN SCOOTER. THE PROBLEM AROSE WHEN I ATTEMPTED TO PLACE THE SCOOTER ONTO IT'S CENTER STAND. I WAS STANDING ON THE LEFT SIDE OF THE SCOOTER WITH MY LEFT HAND ON THE LEFT HANDLEBAR HAND GRIP AND MY RIGHT HAND ON THE PASSENGER GRAB HANDLE. WHEN I USED MY RIGHT FOOT TO DEPRESS THE LEVER THAT IS PART OF THE CENTER STAND AND IS USED TO ELEVATE THE SCOOTER ONTO THE CENTER STAND THE SCOOTER SLOWLY FELL AWAY FROM ME ONTO IT'S RIGHT SIDE CAUSING THE RIGHT HAND MIRROR, THE RIGHT HAND GRIP AND THE MUFFLER COVERS TO BECOME SCRATCHED AND DAMAGED. HAD THE SCOOTER FALLEN TOWARDS ME, OR IF SOMEONE HAD BEEN STANDING ON THE RIGHT SIDE OF THE SCOOTER, INJURY COULD EASILY HAVE OCCURRED. WHEN I LOOKED AT THE CENTER STAND LEVER I NOTED THAT IT , ALONG WITH THE LEFTHAND SIDE OF THE CENTER STAND HAD BROKEN ENTIRELY AWAY FROM THE REMAINDER OF THE CENTER STAND. THIS BREAKAGE CAUSED THE SCOOTER TO FALL. THIS IS THE ONLY TIME THE CENTER STAND HAS FAILED ON MY SCOOTER HOWEVER I HAVE LEARNED FROM THE INTERNET BASED SUZUKI BURGMAN USERS GROUP THAT THIS IS NOT AN UNCOMMON OCCURRENCE AND THAT SUZUKI HAS UPGRADED AND REINFORCED THE CENTER STANDS ON THIS MODEL, THE AN 650, ON SEVERAL OCCASIONS IN SUBSEQUENT MODEL YEARS. I HAVE RETAINED THE BROKEN PART AND HAVE NOT YET FACILITATED REPAIRS OR REPLACEMENT OF THE BROKEN CENTER STAND. *TR

TL* THE CONTACT OWNS A 2007 SUZUKI FORENZA. WHILE DRIVING AT SPEEDS OF 15 MPH AND DEPRESSING THE BRAKE PEDAL, THE VEHICLE ODDLY ACCELERATED. THE CONTACT WAS ABLE TO STOP THE ACCELERATION BY SHIFTING INTO NEUTRAL GEAR AND APPLYING THE EMERGENCY BRAKE. THE VEHICLE HAD NOT BEEN INSPECTED. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE AND CURRENT MILEAGES WERE 34200. UPDATED 05/19/2010. *LJ UPDATED 06/03/10*BF THE CONSUMER HAS SINCE TRADED THE VEHICLE. UPDATED 06/09/10*JB

THE FRONT PASSENGER AIR BAG LIGHT COMES ON TO SHOW THE AIR BAG IS NOT WORKING EVEN IF I HAVE A PASSENGER SEATED PROPERLY IN THE FRONT SEAT. IT DOES NOT DO THIS ALL THE TIME BUT IT HAPPENS ENOUGH TO CONCERN ME AND MY WIFE. I HAD THE SAME PROBLEM WITH A 2006 MODEL YEAR OF THE SAME CAR. WE HAD OTHER PROBLEMS WITH THAT CAR AS WELL AND THE DEALER TOOK IT BACK AND SOLD US THE 2007 WHICH HAS SOME OF THE SAME PROBLEMS. THIS HAS BEEN HAPPENING ON AND OFF SINCE WE GOT THE CAR IN MARCH OF 2007. *TR

I OWN A 2006 SUZUKI BOULEVARD C50 MOTORCYCLE. CRACKS DEVELOPED ON FRONT WHEEL HUB. REPORTED CRACKS TO DEALERSHIP IN MAY 2007. FACTORY STATED THEY WERE CASTING "IMPERFECTIONS". I SAY THESE ARE CRACKS, THEY CONTINUED TO GROW. REPORTED TO DEALERSHIP IN DECEMBER OF 2007 THAT THE "IMPERFECTIONS" WERE GROWING LONGER AND WIDER. FACTORY CONTINUED TO CLAIM THEM NOT OF A SAFETY CONCERN. NEITHER DEALERSHIP OR FACTORY ARE WILLING TO REPLACE THE WHEEL. I BELIEVE THIS IS A RECALL ISSUE BEFORE SOMEONE IS KILLED. GOOGLE SEARCH SHOWS OTHERS ARE HAVING THE SAME PROBLEMS WITH THE SAME RESULTS FROM THE FACTORY. I THINK THERE SHOULD BE A RECALL ON THESE WHEELS. *TR

TL*THE CONTACT OWNS A 2003 SUZUKI XL-7. WHILE DRIVING APPROXIMATELY 45 MPH, THE CONTACT STATED THAT THE SEAT BELT BUCKLE BECAME LOOSE AND AFTERWARD, WOULD NOT BUCKLE. SHE CALLED AN AUTHORIZED DEALER WHERE SHE WAS INFORMED OF THE PRICE OF A FULL SEAT BELT REPLACEMENT. THE FAILURE MILEAGE WAS APPROXIMATELY 110,000. THE CURRENT MILEAGE WAS APPROXIMATELY 111,000.

I RECENTLY PURCHASED A 2007 SUZUKI XL7 AND AT FIRST I DIDN'T NOTICE THAT THERE WAS A PROBLEM WITH GETTING INTO THE 3RD ROW BECAUSE WE DIDN'T HAVE A NEED TO SEAT BACK THERE. BUT ONE DAY AS I TRIED TO RECLINE THE 2ND ROW SEAT TO GET TO THE 3RD ROW SEATING, THE SEAT WHICH IS SUPPOSED TO RECLINE WOULD NOT WORK. NO MATTER HOW MUCH I TRIED TO PULL ON THE LEVER THAT'S SUPPOSED TO RELEASE THE SEAT IT STILL WOULDN'T WORK. AFTER LOTS OF PUSHING ON THE SEAT AND PUNCHING ON IT FOR ABOUT 5 MINS., IT FINALLY RECLINED AND MY CHILD WAS ABLE TO GET TO THE 3RD ROW. AFTER OUR TRIP, I TRIED TO RECLINE THE SEAT SO MY CHILD COULD GET OUT BUT IT WAS STUCK AGAIN. THERE WAS NO WAY THAT MY CHILD WAS ABLE TO GET OUT OF THE 3RD ROW AND BECAUSE SHE'S A TEENAGER, THERE WAS NO WAY SHE COULD CLIMB OVER THE SEAT IN FRONT OF HER OR OVER THE 3RD ROW SEAT TO GET OUT FROM THE TRUNK. I THOUGHT THERE WAS A GLITCH WITH THE SEAT AND CALLED THE DEALER TO HAVE IT LOOKED AT. AFTER WHICH TIME THE DEALER CALLED ME BACK AND SAID THAT THE MODEL HAS A TENDENCY TO DO THAT. THE DEALER SUGGESTED THAT IF IT DOES HAPPEN AGAIN TO JUST KEEP PULLING AND PUSHING ON THE RECLINER SEAT AND IT WILL EVENTUALLY WORK. ON NUMEROUS OCCASIONS IT DID THE SAME THING. IT HAS GOTTEN TO THE POINT WHERE WE DON'T EVEN SIT BACK THERE FOR FEAR THAT THE PASSENGER WILL BECOME TRAP. SO, THIS IS A CONCERN TO ME BECAUSE IN CASE OF AN EMERGENCY THERE IS NO WAY THAT I WOULD BE ABLE TO GET MY CHILD OR PASSENGER OUT OF THE 3RD ROW IN TIME. I REALLY WOULD LIKE SOMEONE TO INVESTIGATE THIS PROBLEM BECAUSE THE DEALER KNOWS OF THIS PROBLEM BUT SEEM TO LOOK AT IT AS A MINOR PROBLEM. IN CASE OF AN EMERGENCY OR ACCIDENT, HOW IS A PERSON SUPPOSE TO GET OUT OF THE VEHICLE TO AVOID INJURIES? THIS IS SOMETHING I FEEL IS SERIOUS AND COULD POTENTIALLY BE LIFE THREATENING. *TR

IN NOVEMBER 2009, AIR BAG ERROR LIGHT CAME ON AND I TOOK IT TO THE DEALERSHIP AND THE COMPUTER WAS RESET. IN DECEMBER 2009, I WAS IN AN ACCIDENT WITH A DEER GOING 55 MPH HEAD ON AND THE AIR BAGS DID NOT DEPLOY, WHICH WAS NOTED ON THE ACCIDENT REPORT. AFTER RECEIVING THE VEHICLE BACK AFTER REPAIRS WERE MADE WITH OEM PARTS, THE AIR BAG ERROR LIGHT CAME ON AGAIN AND I TOOK IT BACK TO THE DEALER, WHO THEN RESET THE COMPUTER AGAIN. I AM CONCERNED. *TR

2007 SUZUKI FORENZA -- TRANSMISSION SLIPS WHEN IN DRIVE -- PANEL SHOWS A "D" WITH A SLASH THROUGH IT. AFTER RESEARCHING, HAVE FOUND THIS TO BE EXTREMELY COMMON AMONG THE MOST WELL-MAINTAINED FORENZAS. UNACCEPTABLE. *TR