SUZUKI Complaints

MALFUNCTION OF TRANSMISSION, CLUTCH DIDN'T DISENGAGE ALMOST REARENDED CAR IN FRONT OF ME. *TR

THE INSIDE DOOR HANDLES ON THE 2006 SUZUKI FORENZA ARE MADE OF CHEAP PLASTIC AND DEFECTIVE. THE PASSENGER SIDE BROKE OFF AND THEN THE ONE ON THE BACK DOOR BROKE OFF. I TOOK MY CAR INTO A DEALER FOR THE SEAT BELT RECALL AND WAS NEVER ADVISE AT THAT TIME THEY COULD REPLACE THE HANDLES IF I WAS STILL WITHIN MY MILEAGE FOR MY WARRANTY WHICH AT THE TIME I WAS. ANOTHER SUZUKI OWNER HAD THE SAME ISSUE SO WE CALLED THE DEALER AND WAS ADVISED YES WE'RE AWARE OF THAT PROBLEM BUT CAN ONLY REPLACE THEM FOR FREE IF YOU VEHICLE IS STILL UNDER WARRANTY!! IF NOT THERE IS A $50.00 LABOR CHARGE PER DOOR PLUS THE HANDLE COST. SUZUKI HASN'T LISTED THIS ISSUE AS A RECALL. UPON DOING MORE RESEARCH I FOUND A WEBSITE WITH NUMEROUS COMPLAINTS IN REFERENCE TO THE PLASTIC DOOR HANDLES BREAKING OFF. NOW ON THE 2007 SUZUKI FORENZA THEY USE CHROME HANDLES.. HMMM WONDER WHY? I FEEL CHEATED, IF SUZUKI IS AWARE THAT THIS COULD CAUSE SOMEONE HARM IN THE EVENT OF AN ACCIDENT AND THE CONSUMER HAS TO ROLL DOWN THERE WINDOW TO OPEN THE DOOR COULDN'T THAT BE A POTENTIAL LAW SUIT? I'M IN HOPES SOMEONE OF AUTHORITY CAN LOOK INTO THIS AND HAVE THIS LISTED AS A RECALL, IT IS UNFAIR TO ALL WHO OWN A 2006 FORENZA TO HAVE TO PAY FOR A MISTAKE THEY MADE TRYING TO CUT COST ON THE ASSEMBLY LINE. *TR

07 SUZUKI GSXR 750. THIRTEEN MONTHS AFTER DATE OF PURCHASE FOUND CRACK IN WELD OF REAR SWING ARM BETWEEN PIVOT AND REAR PEG ON THE CHAIN SIDE OF THE BIKE. THE CRACK CAN SEPARATE THE PART IN TWO. *TR

TL*THE CONTACT OWNS A 2008 SUZUKI GRAND VITARA. THE CONTACT'S VEHICLE HAS AN ESP SYSTEM AND THE BUTTON READ, "PUSH ESP OFF". THE SALESMAN STATED THAT ONCE THE BUTTON IS PUSHED OFF, THE INDICATOR WILL GO AWAY. THE INDICATOR ACTIVATES WHILE DRIVING 20 MPH AND OVER AND CANNOT BE STOPPED. DOT NHTSA NUMBER 2006-25801RIN2127-AJ7749CFR, PARTS 571, AND 585 FEDERAL MOTOR VEHICLE SAFETY STANDARDS WERE REFERENCED. THE ELECTRONIC STABILITY CONTROL SYSTEM RECOMMENDS THAT THERE SHOULD BE AN OVERRIDE MECHANISM. THE CONTACT WAS INFORMED THAT IF THE ESP SYSTEM DOES NOT SHUT OFF, IT CAN BECOME A SAFETY ISSUE. THE MANUFACTURER STATED THAT NOTHING COULD BE DONE BECAUSE THEY WERE IN COMPLIANCE. THE FAILURE MILEAGE WAS 100. THE CONSUMER STATED THE ESP BUTTON HAS NO OVERRIDE BUTTON. THE ESP BUTTON MANIPULATES THE MAJOR CONTROLS OF THE VEHICLE SUCH AS MAINTAINING TRACTION AND SKID CONTROL. UPDATED 03/11/09. *JB

TL*THE CONTACT OWNS A 2007 SUZUKI FORENZA. WHILE DRIVING 15 MPH, THE CONTACT WAS INVOLVED IN A HEAD-ON CRASH. THE AIR BAGS FAILED TO DEPLOY. THE VEHICLE WAS TOWED TO A SALVAGE YARD. THE DEALER COULD NOT ASSIST AND ADVISED THE CONTACT TO CALL HER LAWYER. SHE SUSTAINED MAJOR INJURIES WITH HER BACK AND NECK, AS WELL AS HEARING ISSUES AND HERNIAS. A POLICE REPORT WAS FILED. THE FAILURE AND CURRENT MILEAGES WERE 32,000.

TL*THE CONTACT OWNS A 2007 SUZUKI FORENZA. WHILE DRIVING BETWEEN 35-45 MPH ON A SNOW COVERED ROAD, THE CONTACT CRASHED INTO THE PASSENGER SIDE OF ANOTHER VEHICLE. THE INADVERTENT AIR BAG DEPLOYMENT CAUSED THE DRIVER TO SUSTAIN SEVERE INJURIES. THE AIR BAG WARNING INDICATOR DID NOT ILLUMINATE ON THE INSTRUMENT PANEL. THE POLICE AND AMBULANCE WERE CALLED TO THE SCENE AND A POLICE REPORT WAS FILED. THE DRIVER WAS TRANSPORTED TO THE HOSPITAL WITH HEAD INJURIES AND A BROKEN KNEE CAP. THE VEHICLE WAS COMPLETELY DESTROYED AND WAS TOWED TO THE COLLISION CENTER. THE FAILURE AND CURRENT MILEAGES WERE 38,000.

SAT 1/3/09: 2006 SUZUKI GRAND VITARA DIED WHILE DRIVING AT 30 MPH ON MTN LOOP HIGHWAY. THE VEHICLE SIMPLY DIED-NO WARNING-SPEEDOMETER FELL TO ZERO. ENGINE LIGHT AND TRANSMISSION LIGHTS CAME ON AFTER TRYING TO RESTART ENGINE. RESTARTED VEHICLE AND DROVE A SHORT DISTANCE TO GET IT OFF OF THE ROAD. COULD NOT START IT LATER. HAD IT TOWED. 1ST REPAIR SHOP FOUND SPARK PLUGS GUMMED-REMOVED THE VALVE COVER. "REQUIRES REPLACEMENT GASKETS AND OTHER PARTS-IT APPEARS THE KEY FOR THE TIMING "CHAIN" BROKE AND CAME OFF-NEED TO DISMANTLE MORE OF THE ENGINE." THEY DID. THE DAMAGE APPEARS TO BE BENT VALVES AND THE BROKEN 2-PIECE GEAR". THEY DISCUSSED REBUILD VERSUS ENGINE REPLACEMENT BEING POTENTIALLY A LESS EXPENSIVE OPTION. FOUND OUT THAT POWER TRAIN STILL UNDER WARRANTY. UNDER WARRANTY WERE REQUIRED TO SEND TO A DEALER SHOP. HAD VEHICLE TOWED TO DEALER SHOP-THEIR DIAGNOSIS-APPARENT PROBLEM IS TWO GEARS THAT WORK TO DRIVE THE CAM SEPARATED AFTER ONE GEAR BROKE. LEFT VALVES ARE BENT AND NEED TO BE REPLACED. MACHINE SHOP WORK IS REQUIRED ON CYLINDER HEAD. SUZUKI'S CUSTOMER SERVICE CENTER: CASE # 2-181089136-2-PIECE GEAR HAD A DISTINCTIVE CRACK. "THE ". ENGINE HEAD WAS SENT FOR MACHINE SHOP WORK IS BACK-2/10 WORK CANNOT START UNTIL 2/16 OR LATER. THEY HAVE SAID THERE IS NO DAMAGE TO THE LOWER ENGINE. DO NOT KNOW ABOUT AVAILABILITY OF BROKEN PARTS. VEHICLE STILL AT SHOP. IT HAS BEEN OUT OF SERVICE SINCE 1/3/2009. *TR

SUZUKI WILL NOT FIX UNDER WARRANTY . SUZUKI WANT CUSTOMERS TO PAY FOR THE REPAIR EVEN KNOWING THAT THIS IS A FAULT EQUIPMENT AND IS SAFETY RELATED. BELLOW IS THE INFORMATION THAT I GOT FROM A WEB SITE. WHERE OTHERS ARE HAVING THE SAME PROBLEM. TSB NO. TS 02 12144R -------------------------------------------------------------------------------- DSHANE01, HERE'S A LINK TECHNICAL BULLETIN FOR SUZUKI XL-7 AND THERE IS NO RECALL INFORMATION AT HOME | NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION(NHTSA) | U.S. DEPARTMENT OF TRANSPORTATION IT SEEMS TO ME THIS WOULD INVOLVE A RECALL OR FREE FIX SINCE ITS A SAFETY ISSUE. TSB NO. TS 02 12144R DIVISION: AUTOMOTIVE SECTION TITLE: RESTRAINTS CATEGORY: TECHNICAL SUBJECT: ?AIRBAG? LIGHT ON AND CLOCK/TEMP DISPLAY FLASHES MODEL(S): GRAND VITARA XL-7 YEAR: 2004 CONDITION: CLOCK/TEMP DISPLAY FLASHING AND ?AIRBAG? LIGHT ALWAYS ON. CODES B1019 STORED IN SDM AND B1207 STORED IN OCM AND CODE B1155 STORED IN THE BCM CAUSE: CERTAIN LOADING CONDITIONS MAY CAUSE THE FOUR WEIGHT SENSORS IN THE FRONT PASSENGER?S SEAT TO SENSE UNEQUAL LOADING. THIS UNEQUAL LOADING CAUSES AN ERROR IN THE OCCUPANT CLASSIFICATION MODULE (OCM) WHICH WILL SET A CODE OR CODES. CORRECTION: A NEW ADJUSTER SET FRONT RIGHT (86605-53JA1) IS NOW AVAILABLE. THIS SET INCLUDES NEW UPDATED SENSORS AND UPDATED OCM TO CORRECTLY CALCULATE WEIGHT ON THE SEAT EVEN IF THERE IS UNEQUAL LOADING. PLEASE FOLLOW THE APPROPRIATE SERVICE MANUAL PROCEDURE FOR REMOVAL AND INSTALLATION. REVISION: THE ADJUSTER SET FRONT SEAT INCLUDES THE OCM AND WEIGHT SENSORS AND THEY ARE A MATCHED SET TO THE TRACK ASSEMBLY. NO OTHER PARTS ARE REQUIRED FOR THIS REPAIR. NOR WILL WARRANTY REIMBURSE FOR ANY OTHER PARTS CLAIMED FOR THIS REPAIR. WARNING: THE OCM AND SEAT TRACK ARE A MATCHED SET. DO NOT SEPARATE THEM AT ANY TIME. DO NOT ORDER PARTS SEPARATELY. THIS REPAIR IS TO BE DONE ONLY WITH LISTED PART NUMBER BELOW. *TR

ON FEBRUARY ,1ST, 2009 , THE LEFT REAR SUSPENSION KNUCKLE BROKE WHILE DRIVING ON INTERSTATE 10 GOING EAST NEAR VIDOR, TEXAS. WHILE GOING ~ 60 M/HR. LOST CONTROL OF THE CAR AND IT WAS SPINNING ON THE FREEWAY(2 LANES , CONSTRUCTION ZONE).THE CAR ALSO HAD SOME MINOR DAMAGE TO LEFT FRONT AND REAR RIGHT BUMPER DUE TO RUBBING AGAINST THE FREEWAY DIVIDER. ALL 4 TIRES WERE INTACT, NO BLOW OUTS. THE CAR WAS TOWED TO A SUZUKI DEALER IN HOUSTON (DMONTROND SUZUKI 281-872-0934). MY INSURANCE COMPANY ADJUSTER DECIDED TO TOTAL THE CAR ON 2/6/09. I CONTACTED SUZUKI CORPORATION AT 800-934-0934 TALKED TO ORLANDO. ORLANDO INDICATED THAT THERE WAS NO RECALL ON MY CAR AND ALL HE CAN DO IS TO GET INFORMATION AND GIVE ME A CASE NUMBER, I GAVE HIM THE SAME DETAILS IN THIS LETTER AND THE CASE NUMBER HE GAVE ME IS 2-183409403. I DID NOT HEAR FROM SUZUKI SINCE I FILED THE COMPLAIN ON 2/6/09. *TR

TL*THE CONTACT OWNS A 2006 SUZUKI FORENZA. THE CONTACT STATED THAT HIS VEHICLE CAUGHT FIRE. TWO HOURS PRIOR TO THE FIRE, HE TOOK THE VEHICLE TO THE DEALER AND THEY CHECKED THE DASHBOARD COMPUTER. IT WAS DISCOVERED THAT THE COMPUTER FAILED AND ANOTHER ONE HAD TO BE ORDERED; HOWEVER, THE CONTACT WAS INFORMED THAT HE COULD STILL DRIVE THE VEHICLE. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE BEGAN TO SMOKE AND THE WIRING HARNESS AROUND THE BLOW MOTORS MELTED AND BURNED. THE FIRE DEPARTMENT ARRIVED AND EXTINGUISHED THE FIRE. HE SUFFERED FROM SMOKE INHALATION. THE DEALER STATED THAT THE VEHICLE WAS DESTROYED BECAUSE THE ENTIRE WIRING HARNESS WAS BURNED, WHICH WOULD COST A LOT TO REPAIR. THE FAILURE MILEAGE WAS 34,000. UPDATED 03/18/09. *LJ