SUZUKI Complaints

2006 SUZUKI M109. NOTICED MY REAR BRAKE MAKING EXCESSIVE NOISE AND NOT REACTING IMMEDIATELY WHEN I STEPPED ON THE REAR BRAKE LEVER. IT WOULD FEEL LIKE IT WAS HESITATING BEFORE IT STARTED SLOWING DOWN THE VEHICLE (SCARY). I GOT NERVOUS AND TOOK THE BIKE IN TO THE DEALER. WHILE THERE, I NOTICED THAT MY REAR ROTOR WAS VERY LOOSE AND HAD APPROX 1" OF FREEPLAY. AFTER 4 OR 5 DAYS OF IT SITTING IN THEIR SHOP, THEY GOT IS REPLACED. THEY SAID THEY HAD TO DO SOME "TESTS" ON IT TO SEE IF IT WAS BAD. THEY TOLD ME THAT THE SUZUKI REP HAD BEEN THERE RECENTLY AS THEY HAD A DIFFERENT BIKE IN A FEW WEEKS EARLIER WITH THE SAME PROBLEM. HE WAS APPARENTLY TELLING THEM THAT IT IS SUPPOSED TO DO THAT AND THAT IT WAS NORMAL. HMMMMMM. FUNNY WHY ARE THEY REPLACING IT UNDER WARRANTY THEN? I CAN ASSURE YOU THAT IT IS NOT NORMAL TO HAVE THAT KIND OF FREEPLAY. IT CAUSED A 1 - 2 SECOND DELAY IN BRAKING. THAT IS A LOT OF TIME WHEN YOU ARE ON THE FREEWAY WITH A CAR IN FRONT OF YOU. *TR

THAT SUZUKI FEELS THAT IT IS EASIER TO PAY PEOPLE OFF THAT HAVE LOST THERE LIFE OR THAT HAVE BEEN HURT IN A CAR ACCIDENT THAN TO PUT IN A SIMPLE PART THAT WILL PREVENT THERE CARS THEY HAVE BUILT FROM CRUSHING! I AM LETTING YOU KNOW THIS BECAUSE MY MOTHER WAS KILLED ON MAY 18, 2008 WHILE DRIVING HER SUZUKI XL 7 (2004) ON THE WAY HOME FROM SPENDING THE WEEKEND WITH HER 3 GRANDCHILDREN IN CAPE CORAL, FL. SHE WAS TRAVELING NORTH ON I-75 AND WHEN HER CAR AND ANOTHER COLLIDED. OUR LIVES WHERE CHANGED FOREVER. MY MOTHERS CAR ROLLED 2.5 TIMES AND LANDED ON THE ROOF SIDE AND HER CAR WAS CRUSHED BEYOND ANYTHING YOU COULD IMAGINE. THEY COULD NOT GET THROUGH THE METAL THAT WAS ALL TANGLED AND MASHED TOGETHER, SO THEY HAD TO USE THE JAWS OF LIFE REMOVE MY MOTHER FROM HER CAR. I AM NOT WRITING YOU THIS OUT OF PITY BUT MY HEART GOES OUT TO ALL THOSE WHO ARE DRIVING A SUZUKI XL 7 (2004) THAT LITTLE DO YOU KNOW THAT IF YOU ARE TO ROLL THERE IS NO PROTECTION FOR YOU. PLEASE TAKE WHATEVER ACTION YOU FEEL YOU NEED TO DO TO PROTECT YOU AND YOUR FAMILY AND OTHERS YOU KNOW THAT MIGHT NOT BE AWARE OF THIS PROBLEM THAT SUZUKI IS AWARE OF, BUT FEEL IT IS COST EFFECTIVE TO JUST PAY PEOPLE TO KEEP THERE MOUTHS SHUT! PLEASE HELP ME FIX THIS AWFUL PROBLEM SO THAT SOMEONE ELSE DOES NOT FEEL THE PAIN THAT I AM FEELING WITH THE LOSS OF MY MOTHER. *TR

IN MAY OF '08 I BROUGHT THE MOTORCYCLE TO PICK UP OIL FOR THE 6000 KM OIL CHANGE. I INFORMED THE DEALER THAT THE REAR DISK WAS LOOSE. DID NOT HAVE IT REPLACED AT THIS TIME BECAUSE THE MOVEMENT WAS MARGINAL. THE DEALER STATED THAT IF IT GOT ANY WORSE WE SHOULD LOOK INTO IT. CHECKED THE BRAKE YESTERDAY AND REALIZED THAT THERE IS MORE MOVEMENT FORWARD AND BACKWARD AS WELL AS SIDE TO SIDE AND UP AND DOWN. SUZUKI HAS A NEW ROTOR THAT HAS A PART NUMBER SUPERSEDING THE ORIGINALLY INSTALLED PART NUMBER ON THE BIKE. THIS WOULD EITHER INDICATE THAT THERE WAS A PROBLEM WHICH HAS NOT YET BEEN ADDRESSED WITH THE CONSUMER OR THE PROBLEM IS RARE ENOUGH THAT THERE IS NO NEED. THE DEALER AND I HAVE CONTACTED SUZUKI TO PLACE A WARRANTY CLAIM TO HAVE THE REAR BRAKE ROTOR REPLACED. THE ROTOR MAKES A PIERCING NOISE WHEN THE PEDAL IS APPLIED AND HAS SOME VIBRATION (POSSIBLY THE CAUSE OF THE NOISE). THIS IS QUITE EMBARRASSING. LET'S HOPE THEY REPLACE THE ROTOR. *TR

TL*THE CONTACT OWNS A 2008 SUZUKI BURGMAN SCOOTER. WHILE DRIVING VARIOUS SPEEDS AND COMING TO A STOP, THE VEHICLE SHUTS OFF INTERMITTENTLY AND HAS TO BE RESTARTED. THE FAILURE OCCURRED APPROXIMATELY TEN TIMES. THE DEALER WAS NOTIFIED. THE CURRENT MILEAGE IS 6,600 AND FAILURE MILEAGE WAS 6,400. UPDATED 09/16/08 *BF UPDATED 09/24/08. *JB

IT'S BEEN TWO WEEKS SINCE I TOOK MY BIKE TO THE DEALER FOR THE FUEL RAIL RECALL AND SINCE THEN I'VE EXPERIENCED THE "CLUTCH JUDDER/REAR WHEEL JUMP WHEN RELEASING CLUTCH" TWICE! AND LAST NIGHT I'M AT A STOP LIGHT IN 1ST GEAR. I TAKE OFF AND TRY TO SHIFT INTO 2ND GEAR WITH NO LUCK. THE SHIFTER WAS STUCK IN 1ST GEAR! LUCKILY I WAS IN THE FAR RIGHT LANE SO I PULLED OVER AND HIT THE KILL SWITCH. I TRIED EVERYTHING I COULD THINK OF TO GET THE BIKE INTO NEUTRAL, I ROCKED IT BACK AND FORTH AND STILL COULDN'T GET IT OUT OF 1ST GEAR. SO I PULLED IN THE CLUTCH AND STARTED THE BIKE. WITH THE CLUTCH STILL PULLED IN THE BIKE STARTS TO MOVE! SO I HIT THE KILL SWITCH AGAIN. FINALLY, I DECIDED TO DRIVE IT IN 1ST GEAR AND GET OFF THE SIDE OF THE ROAD. SO I STARTED THE BIKE IN 1ST GEAR, EASED OFF THE CLUTCH AND RODE ABOUT A BLOCK TO A PARKING LOT. WHILE IN THE PARKING LOT I WAS FINALLY ABLE TO GET THE BIKE INTO NEUTRAL. ONCE THAT HAPPENED IT SEEMED TO BE SHIFTING FINE. SO I HEADED BACK HOME WHICH WAS ABOUT 7-8 MILES AWAY. IT SHIFTED FINE AND DROVE FINE ALL THE WAY HOME. I PULLED INTO MY DRIVEWAY AND HIT MY GARAGE DOOR OPENER AND PULLED INTO THE GARAGE. PULLED IN THE CLUTCH AND TRIED TO SHIFT INTO NEUTRAL AND IT'S STUCK AGAIN! WELL, IT TURNS OUT MY CLUTCH HUB NUT BACKED OFF. THE DEALER SAID THAT THE PLATES WERE NOT DAMAGED AND THAT THEY WERE WAITING ON A NEW NUT AND BASKET FROM SUZUKI. I ASKED HIM IF THIS WAS SOMETHING THAT I HAVE TO LOOK FORWARD TO EVERY 3500 MILES AND HE SAID THAT HE THINKS THE HUB NUTS WERE NOT TIGHTENED PROPERLY WHEN ORIGINALLY ASSEMBLED. *TR

TL*THE CONTACT OWNS A 2008 SUZUKI BOULEVARD M109R. WHILE RIDING AT AN UNKNOWN SPEED, THE CLUTCH FAILED AND THE F1 LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TOWED TO THE DEALER. THE DEALER STATED THAT THE CLUTCH WAS WORN OUT AND THEY COULD MAKE THE NECESSARY REPAIRS FOR FREE. WHILE RIDING AFTER THE REPAIRS WERE MADE, THE VEHICLE LOST POWER AND SHUT OFF. WHILE EN ROUTE TO THE DEALER FOR A SECOND REPAIR, THE CONTACT HEARD A LOUD TEARING SOUND. THE DEALER STATED THAT THE CRANK BEARING SCARRED, AS WELL AS THE CAM BEARING. THE CAM HEAD WAS ALSO CRACKED, BUT THE DEALER COULD NOT PINPOINT THE EXACT CAUSE OF THE FAILURE. THERE WAS NO LUBRICATION FOR THE BEARINGS. A POLICE REPORT WAS FILED. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 300 AND CURRENT MILEAGE WAS 550.

PERIODIC LOW IDLE MISS OCCURRED FIRST FOR THE LAST SEVERAL MONTHS, OCCASIONALLY, THE CHECK ENGINE LIGHT WOULD COME ON WITH IT FOR A VERY SHORT TIME. NOW, THE ENGINE STALLS OUT AT TRAFFIC STOPS. HAVE RECENTLY BEEN EXPERIENCING A FORWARD SURGE UPON PRESSING ON THE GAS FEED FROM A STOP OR LOW SPEED. I FEEL THAT MY SAFETY IS AT RISK, I AM AFRAID TO MAKE A LEFT TURN FOR FEAR THE CAR WILL STOP IN FRONT OF ONCOMING TRAFFIC, BE REAR ENDED, OR I COULD SURGE FORWARD INTO ANOTHER VEHICLE OR PEDESTRIAN. I DO NOT GET ANY TYPE OF WARNING THAT THIS ABOUT TO OCCUR (THE CHECK ENGINE LIGHT DOES NOT COME ON TYPICALLY, AND IF IT DOES COME ON OCCASIONALLY WITH THIS PROBLEM, IT DOES NOT LIGHT UP UNTIL AFTER THE SURGE OR POWER FAILURE OCCURS. I AM CONTACTING THE LOCAL DEALERSHIP (52 MILES AWAY IS THE CLOSEST ONE). *TR

TL*THE CONTACT OWNS A 2006 SUZUKI GIXXER GSX-R750. WHILE RIDING 35 MPH, ANTIFREEZE SPONTANEOUSLY SPRAYED ONTO THE CONTACT'S LEG. UPON INSPECTION, HE NOTICED THAT THE COOLING FAN FAILED IN THE RADIATOR UNIT, WHICH CAUSED ANTIFREEZE TO LEAK OUT. THE FAILURE NEARLY BURNED HIS BODY PARTS. HE IS IN THE PROCESS OF NOTIFYING THE MANUFACTURER. THE FAILURE AND CURRENT MILEAGES WERE 5,000.

TL*THE CONTACT OWNS A 2006 SUZUKI FORENZA. THE CONTACT NOTICED THAT THE TRANMISSION SHIFTED ERATICALLY SINCE PURCHASING IT IN JANUARY 2008. HE FIRST. WHILE DRIVING ON APPROXIMATELY 55-60 MPH, THE VEHICLE SLOWED DOWN, SPED UP, LUNGED FORWARD AND SHIFTED INTO GEAR WITHOUT WARNING. THERE WAS ALSO A ROARING NOISE ON THE FRONT END OF THE VEHICLE, A CLICKING SOUND NEAR THE DASHBOARD, AND EVERY LIGHT TURNED OFF EXCEPT THE CHECK ENGINE LIGHT. THE RADIO AND AIR CONDITIONER INTERMITTENTLY TURNED OFF AND AFTER FIVE MINUTES, THEY BOTH BEGAN OPERATING NORMALLY. THE DEALER WAS UNABLE TO DUPLICATE THE FAILURE; HOWEVER, THE MANUFACTURER WOULD NOT AUTHORIZE THE DEALER TO INSPECT OR REPAIR THE VEHICLE. ON ONE OCCASION, THE WINDOWS WOULD NOT CLOSE CAUSING RAIN TO ENTER INSIDE OF THE VEHICLE, 20 MINUTES LATER HE WAS ABLE TO CLOSE THE WINDOWS; HOWEVER, THE VEHICLE BEGAN TO LOSE POWER WITH THE MOTOR ON AND FULLY FUNCTIONAL. THE SERVICE ADVISOR AT THE DEALERSHIP STATED THAT THE ACCELERATION PEDAL SENSOR COULD HAVE CAUSED THE FAILURE. THE MANUFACTURER ONCE AGAIN AUTHORIZED THE DEALER TO DISCONNECT THE BATTERY. THE CURRENT MILEAGE WAS APPROXIMATELY 23,800 AND THE FAILURE MILEAGE WAS APPROXIMATELY 13,000.

WHEN LETTING OFF THE CLUTCH IN FIRST GEAR FROM A DEAD STOP THERE IS A VIOLENT SHUDDER\JERKING REACTION MADE BY THE BIKE KIND OF LIKE THE BIKE IS IN THE WRONG GEAR WHEN STARTING OFF. WHEN CLUTCH LEVER IS PULLED BACK IN AND THEN SLOWLY RELEASED AGAIN ALL IS NORMAL. *TR