SUZUKI Complaints

The contact owns a 2024 Suzuki V-Strom 800DE equipped with Dunlop tires, Tire Line: Trailmax Mixtour, Tire Size: 90/90/21(front) and 150/70/R17(rear), DOT: Rear tire (1EU3PYDFM3524), DOT: Front tire (N/A). The contact stated that while making a turn at 45 MPH, the motorcycle began to violently shake. There was no warning light illuminated. Upon inspection of the tires, the contact discovered that the center treads on the front and rear tires were worn. Despite the failure, the contact was able to ride the motorcycle back to the residence. The tires were taken to dealer where it was acknowledged that there were failures with the tires and referred the contact to the tire warranty department. The warranty department offered no assistance and the contact paid out-of-pocket for a new set of tires. The tires were replaced by the contact. The failure mileage was 1,700.

150/70/17, have had a recall on my rear tire for almost a year, and my dealer is doing nothing about it, bike has been parked for almost a year while making payments, i have been more than patient with them and have received no help. i was on a 700 mile ride when i noticed my rear tire rubber separating as if it was melted. i have called my dealer several times and they told me they were waiting on the response from suzuki. i have also had other issues from this dealer on kickstand issues, and when i purchased the bike, i rode it for a while and came home to clean it and noticed the the "pinch" bolts that hold my axle in place were missing, and this was even after a full service was done on my bike at the dealership after my engine break-in mileage was reached. i called and sent pictures to my dealer and they said, sorry, come get some more bolts tomorrow. i am simply tired of this situation and would love for it to be resolved. thank you.

The contact owns a 2023 Suzuki GSX1300R. The contact stated that while his wife was riding at an undisclosed speed, the motorcycle inadvertently lost motive power. The driver was able to pull over to the shoulder of the roadway, where the motorcycle failed to restart. The oil warning light was illuminated. The motorcycle was towed to the dealer, who was unable to duplicate the failure, surmising that the fuel that the contact was using had insufficient octane levels, resulting in combustion issues. The contact was advised to use a higher-octane fuel. The fuel was upgraded to a higher octane however, the failure persisted. The motorcycle was not repaired. The manufacturer was notified of the failure, a case was opened, and an engineer was sent to inspect the motorcycle. However, the engineer was unable to duplicate the failure. The contact stated that the engineer was unsuccessful because he had only attempted to cold start the motorcycle. The failure mileage was 2,100.

The contact owns a 2022 Suzuki GSX1300R. The contact stated that after arriving to his destination and turning off the motorcycle, after returning to the motorcycle the motorcycle failed to start immediately. The contact stated that after several attempts the motorcycle restarted. After restarting the motorcycle, the motorcycle returned to normal functionality, but the failure became a regular occurrence. The contact stated that the failure never occurred during cold starts, only after the motorcycle had been running for a while and had reached operating temperatures. No warning lights were illuminated. The motorcycle was taken to the dealer, who was unable to duplicate the failure, and surmised that fuel the contact was using had insufficient octane levels, resulting in combustion issues. The contact was advised to use a higher-octane fuel, which the contact used; however, the higher-octane fuel had not resolved the failure. The motorcycle was not repaired. The manufacturer was notified of the failure, a case was opened, and an engineer was sent to inspect the motorcycle. However, the engineer was unable to duplicate the failure. The contact stated that the engineers were unsatisfactory because he had only attempted to cold start the motorcycle. The failure mileage was 6,000.

The contact owns a 2012 Suzuki SX4. The contact stated while driving at approximately 73 MPH, the vehicle became difficult to maneuver. No warning light was illuminated. The vehicle was taken to a dealer where it was diagnosed that the power steering pump needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the vehicle was previously serviced under an undisclosed NHTSA recall that was associated with the failure. The failure mileage was approximately 121,000.

ON JUNE 2021 I RECIVED A RECALL PLANFET FROM SUZUKY USA THAT MY 2005 SUZUKY GXRZ 600 HAS A RECALL ON THE MASTER CILINDER FRONT BRACKES AFTER I RECIVED THAT NOTICE I CALL THE PHONE NUMBER THAT WAS ON THE NOTICE AFTER I CALL THEY GAVED ME 2 DIFERENTS PLACES WHERE I COULD BRING THE BIKE WICH I COSE THE CLOSES ONE ALL POWERS LOCATED AT GRANBY MASS. I CALL ALL POWERS AND THE TOLD ME THEY DONT HAVE THE PART BUT THEY WILL ORDER IT AFTER A FEW DAYS I WAS CALL THAT THE PART ARIVE TO THEM SO I DECIDE TO BRING THE BIKE TO THEM AND I LEFT THE BIKE AND ON JUN 16 -2021 I PICK UP THE BIKE I WENT TO PICK UP THE BIKE I LEFT THE SHOP AND WILE DRIVING THE BIKE GOING TO MY HOUSE MY FRONT BRAKE LOCK ON WICHE I END UP FALLING FROM THE BIKE . CAUSING ME SEVERE INJURIES

The contact owns a 2023 Suzuki Hayabusa. The contact received notification of NHTSA Campaign Number: 24V769000 (Service Brakes, Hydraulic); however, the part to do the recall repair was unavailable. The contact stated that the local dealer had expressed that the parts were ordered but had not been delivered. Additionally, the contact stated that this issue and been ongoing for several weeks. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

I just bought a Used 2006 Suzuki Reno from a private seller 3 months ago. It has less then 53,000 miles on it so I thought I was getting a great deal. While driving it at night 3 weeks ago, I had my lights on high beam. A car was coming towards me so I flipped the light switch on my steering column. Which is also the blinker switch. And we almost wrecked head on with each other because when I flipped the switch to go to low beam there was no headlights. None whatsoever on low beam. I have driven on my street testing it to make sure it wasn't a 1 time thing. Or possibly my fault. If I have the low beam lights on when I first turn the lights on they work but go dimmer and dimmer as time goes by. And as soon as I flip the switch whether it's from High beam or low beam it's completely dark. No lights on low beam at all after flipping switch. But they work on high beam. I took it to my mechanic and he said there's a short/problem in the headlight switch/blinker switch on the steering column. I can't/don't drive it at night or anytime after 6pm to be safe. Also my mechanic has had to clear the driver side airbag light that has come on my dashboard 2 times. 1st time he thought it was because the service ingine light came on. He had to replace the cam shaft position sensor. Only a week later the airbag light came back on the dashboard. So off to the repair shop I went again, costing more money. He said he was able to clear it. But not for long. 3 days later it was back on. So I checked different options and took my car to a different repair shop. I was told then that this make and model car had issues with the airbag wire harness from the steering column all the way to how the wiring was ran to the front driver seat how it's to be connected under front driver seat. Causing damage to the airbag sensor & module. Son sold car to me after mom died. Told there's recalls for both, didn't know it or have done. 1 site said yes to car recalls another said no. ??? Help Please...

The contact owns a 2023 Suzuki DR-Z400SM. The contact stated that while driving at an undisclosed speed, the vehicle was stalled with no warning light illuminated. The vehicle was able to restart however, the failure recurred. The vehicle was taken to the dealer where it was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 8,600. The VIN was not available.

I purchased this new motorcycle (2023 Suzuki V-Strom 800de) from the dealership in March of 2024. I had read numerous post on Facebook and other message boards regarding a pending recall covering the rear tire and how the tread was separating from the tire and cause a collision. Like numerous others, I stopped riding it and waited for the recall. After more than a month with no notice, I called my dealership and was told they heard about it, but had not been officially notified. I got tired of waiting so I ordered, and installed new tires. I saved the old tires because they only had 100 miles on them and Suzuki told me they would reimburse me for the cost of the tires and labor. I later emailed them and they rejected my claim. Their customer service said since I purchased the replacement tires prior to the official recall notice, they were not going to reimburse me or replace anything. They claimed there was no way I would have known of the pending recall. Numerous other people I have communicated with have received reimbursement or replacement tires even though they replaced their tires prior to the official notice. I feel that Suzuki is refusing to cover the cost of the replacement tires that I had to purchase if I wanted to ride this motorcycle and is finding ways to circumvent the recall. I would like this investigated. Thank you.