SUZUKI Complaints

CONSUMER STATES AIR CONDITION IS INOPERATIVE AND HAS BEEN WAITING SINCE THE SPRING TO RECEIVE THE PART, HOWEVER CONSUMER RECEIVED A RECALL NOTIFICATION REGARDING THE AIR CONDITION AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE.*YH

WHILE DRIVING, THE FRONT TIRE SLID OUT WITHOUT WARNING CAUSING CONSUMER TO LOW SIDE ON THE RIGHT HAND SIDE OF THE MOTORCYCLE, CONSUMER BELIEVES THAT THE BRIDGESTONE TIRE WAS THE CAUSE OF THE ACCIDENT.*YD

WHEN SHAFT IS BEND OIL WILL LEAK, AND OIL COULD BE SEEN ON SIDE OF TIRE. THEN, CONSUMER DID TALK TO MANUFACTURER, AND THEY COULD NOT HELP THE SITUATION. THIS HAPPENED WITHOUT CONSUMER KNOWING WHAT COULD CAUSE A MAJOR ACCIDENT.*AK

LEFT FRONT WHEEL FELL OFF AT 70 MPH. DEALER ADMITS DEFECTIVE WHEEL BEARING. ACCEPTS NO LIABILITY SINCE IT'S OVER 36,000 MILE WARRANTY. TIRE WAS STILL ATTACHED WHEN I LAST SAW THE WHEEL. WHEEL WAS NEVER RECOVERED.*AK

THE STEERING WHEEL MAKES NOISE AND IT FEELS LOOSE WHEN TURNING, IT WAS REPLACED HOWEVER THE PROBLEM STILL EXISTS. *YH

SINCE PURCHASE CAR HAS EXHIBITED SERIOUS VIBRATION THROUGHOUT VEHICLE AT ABOUT 40 MPH AND CRUISE CONTROL UNIT OPERATES ERRATICALLY AFTER A DOWNSHIFT IS REQUIRED-SUZUKI FACTORY REPRESENATIVE ORIGINALLY SAID A NEW TYPE ECM WOULD CORRECT THE CONDITIONS BUT LATER SAID NO SUCH PART EXISTED AFTER THE DEALER HAD ORDERED IT AND WAITED TWO MONTHS FOR IT TO BE DELIVERED AND INSTALLED IN MY VEHICLE- SUZUKI SUBSEQUENTLY AUTHORIZED BALANCING THE TIRES, REPLACING THE CRUISE CONTROL MODULE, REPLACING THE DRIVESHAFT, AND REPAIRING THE DIFFERENTIAL, AND INSPECTION OF THE FRAME AND CROSSMEMBERS ALL TO NO AVAIL AS THE PROBLEMS STILL EXIST AND ARE GETTING WORSE. I HAVE EXPRESSED TO SUZUKI MY CONCERN OF A CAUSAL RELATIONSHIP BETWEEN VIBRATION AND METAL FATIGUE AND COMPONENT FAILURE AND MY CONCERN AS TO THE SAFETY OF MY VEHICLE AND SUZUKI RESPONDED TO THE DEALERSHIP BY TELEPHONE ON 07/27/01 INSTRUCTING THE DEALER TO MAKE NO REPAIR ATTEMPT AS THE VEHICLE IS "OPERATING AS DESIGN AND INTENT". ON THAT SAME DAY ANOTHER SUZUKI VITARA OWNER WAS AT THE SAME DEALERSHIP EXPERIENCING SIMILAR PROBLEMS AND WAS ALSO INFORMED BY THE SERVICE MANAGER(TOM COLGLAZIER) AND ASSISTANT SERVICE MANAGER(STEVE COOK) THAT SUZUKI WOULD AUTHORIZE NO REPAIR ATTEMPTS TO THEIR VEHICLE EITHER. AS SUZUKI IS UNWILLING TO VOLUNTARILY CORRECT THESE SERIOUS SAFETY ISSSUES CONCERNING THEIR VIATRA PRODUCT LINE I FEEL AN INVESTIGATION AND POSSIBLE RECALL ACTION IS WARRANTED.*AK

RECALL 00V319000 WAS COMPLETED AT TRACK-N-TRAIL, HOWEVER THEY DID NOT DO THE RECALL TO EVEN IDLE CAUSING OTHER COMPONENTS TO NOT WORK CORRECTLY, CONSUMER TOOK TO ANOTHER DEALER TO REDO RECALL AND REPAIR THE FOLLOWING: THE STARTER WHICH JUMPED GEARS AND LOCKED UP WAS REPLACED, A CRACKED CASE WAS AROUND THE STARTER, AND CAMSHAFTS WERE ALL OUT OF SPECIFICATIONS. *ET

WHEN APPLYING BRAKES BRAKE LIGHT IS POORLY VISIBLE, AND IT IS INSUFFICIENT ENOUGH TO SEE. DEALERSHIP WAS AWARE OF PROBLEM.*AK CONSUMER WAS INFORMED BY DOT THAT THE LIGHTS MUST BE VISIBLE AT 500 FEET, DEALER SUGGESTED ADDING MORE LIGHTS AT CONSUMERS EXPENSE, ONE PERSON USED ALUMINUM FOIL TO INCREASE BRIGHTNESS. *SLC

BRIDGESTONE, P205/70R15, DOT UNKNOWN, REPLACEMENT TIRE, MILAGE UNKNOWN ON A 1988, SUZUKI, SAMURAI. WHILE DRIVING 55 MPH HEARD A NOISE. THEN, VEHICLE STARTED TO FISHTAIL, SPUN AROUND 180 DEGREES AND HIT A TREE. DAMAGE TO VEHICLE UNKNOWN. NO INJURIES. REAR DRIVER'S SIDE TIRE HAD TREAD SEPARATION, A 2 1/2 FEET LONG PIECE OF TREAD CAME OFF, TIRE WAS NOT FLAT. *AK TREAD SEPARATION CAUSED DAMAGE TO THE ENTIRE DRIVERS SIDE, CONVERTIBLE TOP AND REAR TIRE, DRIVER SUSTAINED BACK/NECK PAIN. NLM

WHILE DRIVING 65 MPH PASSENGER'S SIDE REAR AXLE BROKE AND TIRE COMPLETELY CAME OFF, CAUSE UNKNOWN. NO COLLISION/ INJURIES OCCURRED. *AK *SLC