SUZUKI Complaints

I WAS ON MY WAY TO WORK WHICH IS 32 MILES FROM HOME. I NORMALLY TAKE A MAJOR HIGHWAY TO WORK WHICH I DID CAUSE IF I DID BREAK DOWN THERES ALWAYS CARS GOING BY TO HELP. I WAS DOING 70MPH WHICH IS THE SPEED LIMIT AND HALF WAY TO WORK MY GAUGES FLICKERED AND BIKE COMPLETELY SHUT OFF ON A 3 LANE HIGHWAY. SMELT LIKE SOMETHING WAS BURNING AND LOOKED AT RECTIFIER AND THAT WAS FRIED. IT WAS A VERY DANGEROUS SITUATION, ALMOST LOST MY JOB CAUSE I WAS ALMOST LATE FOR WORK. LUCKILY MY PARENTS HAVE A TRAILER TO HAUL BACK HOME. IF IT WAS DARK OUT I DONT THINK I'D BE ALIVE. IT WOULD BE GREAT IF I COULD GET THIS RECTIFIER PROBLEM TAKEN CARE OF THROUGH SUZUKI.

MY AIRBAG LIGHTS TURNED ON FOR MY DRIVER'S AIRBAG AND THE PASSENGER AIRBAG. WE WE HAD THE CAR SERVICED, THE SENSORS UNDER THE SEATS WERE DISENGAGED. NO RECALL. A FEW MONTHS LATER THE LIGHTS CAME ON AGAIN FOR BOTH SEATS. WE WERE IN AN ACCIDENT THAT MONTH AND THE AIRBAGS DID NOT DEPLOY.

AFTER FIRST PURCHASING THIS VEHICLE, THE TRANSMISSION RANGE SENSOR FAILED WHICH RESULTED IN THE VEHICLE JERKING THEN SUDDENLY GOING INTO NEUTRAL WHILE DRIVING DOWN A LOCAL ROAD. THE SENSOR WAS REPLACED ONLY TO FAIL AGAIN WITHIN TWO YEARS. THIS PART HAS BEEN REPLACED SEVERAL TIMES IN THE PAST 7 YEARS AND IS AGAIN FAILING. THE RESULT IS ALWAYS THE SAME, EITHER DECREASED AND UNSAFE ACCELERATION OR SUDDENLY SLIPPING INTO NEUTRAL, INCLUDING WHILE ON A BUSY FREEWAY.

THE FAULT CONDITIONS OF THIS VEHICLE CAUSE THE AIR BAG MIL TO ILLUMINATE. DIAGNOSIS VERIFIED A FAULT WITH THE PASSENGER OC MAT/SENSOR AND WAS REPLACED. THE SAME FAULT CONDITIONS REPEATED WITH THE SAME DIAGNOSIS OF A FAULTY PASSENGER OC MAT/SENSOR AND WAS REPLACED AGAIN. BUT EVEN THOUGH THE SAME PART WAS REPLACED TWICE THERE REMAINS A FAULT WITH THE AIR BAG SYSTEM AND DIAGNOSIS CONCLUDES THAT THE SAME FAULT REMAINS WITH THE PASSENGER OC MAT/SENSOR. THIS SEEMS TO BE A DESIGN/ENGINEERED AND POSSIBLE A SOFTWARE FAULT WITH THE AIR BAG SYSTEM. NO RESOLUTION HAS BEEN ACHIEVED AND CONCERNS REMAIN THAT THE AIR BAG MAY NOT DEPLOY PROPERLY IN THE EVENT OF A VEHICLE CRASH. PLEASE PROVIDE A WRITTEN RESPONSE TO THIS COMPLAINT.

MY SUZUKI XL-7 PAINT HAS PEELED OFF THE BACK DOOR AND THE TOP OF THE CAR A MECHANIC STATED ITS A TRIPLE COAT PAINT JOB BECAUSE OF THE COLOR WHICH IS PEARL WHITE. THE IS DEFINITELY A MANUFACTURE PROBLEM BUT THEY ARE PATHETIC. THE PAINT IS PEELING SO BAD I'M SCARED TO WASH THE VEHICLE BECAUSE THE PAINT MAY COME OFF! THEN THE ELECTRICAL IS WORSE I GET IN THE DOOR CHIME GOES THROUGH THE SPEAKERS AT HIGH VOLUME. THE STABILITY CONTROL KEEPS CUTTING OFF AND ON AND SO DOES THE CHECK ENGINE LIGHT.

THE BIKE HAS A SEVERE FRONT END VIBRATION AND SHAKE ON DECELERATION BETWEEN 45-35 MPH. THE VIBRATION STARTS OUT MILD AND ESCALATES TO THE POINT THAT YOU CAN LOOSE CONTROL OF THE BIKE UNLESS YOU ACCELERATE ABOVE 45 MPH, OR QUICKLY BRAKE AND SIGNIFICANTLY REDUCE YOUR SPEED. THE PROBLEM IS YOU ARE NOT ALWAYS IN A SAFE POSITION ON THE ROAD AND IN TRAFFIC TO KEEP THE BIKE OUTSIDE OF THE DANGEROUS RANGE. AS A RESULT, I FEEL THE VEHICLE IS UNSAFE TO OPERATE. IF YOU ARE CONSCIOUSLY AWARE OF THE RANGE OF SPEED IN WHICH IT OCCURS, YOU CAN TRY TO AVOID THE SPEED, OR COMPENSATE BY HOLDING THE HANDLEBARS TIGHT UNTIL THE VEHICLE DROPS BELOW 35 MPH. ONCE BELOW 35 MPH, THE SHAKING SUBSIDES. AFTER TWO ATTEMPTS BY THE DEALERSHIP TO RESOLVE THE PROBLEM UNSUCCESSFULLY BY PERFORMING VARIOUS ADJUSTMENTS ON THE SUSPENSION, FORKS, AND FRONT WHEEL, THEY INFORMED ME THAT THIS ISSUE IS A KNOWN DOCUMENTED PROBLEM ON THIS PARTICULAR BIKE. THERE IS AN INTERNAL SERVICE BULLETIN IDENTIFIED AS "CHASSIS - STEERING HEAD OSCILLATION" FOR WHICH THERE IS NO FIX. I RECEIVED A COPY OF THIS DOCUMENT FOR MY RECORDS. THE DEALERSHIP SAID THERE WAS NOTHING MORE THEY COULD DO AND SAID I HAD TO DEAL WITH THE PARENT COMPANY. I OPENED A CASE WITH THE MANUFACTURER. I ASKED THEM TO TRY AND ATTEMPT TO RESOLVE THE SITUATION AGAIN THROUGH THEIR DEALER NETWORK, OR BUY THE VEHICLE BACK. THE STATED THEY WOULD NOT DO ANYTHING FURTHER, EVEN AFTER I ADVISED THEM I WOULD NOT RIDE THE BIKE AGAIN. IF THIS IS A KNOWN HANDLING ISSUE THAT EFFECTS THE SAFE OPERATION OF THIS PARTICULAR MODEL, THE COMPANY SHOULD BE OBLIGATED TO DISCLOSE THIS AT THE TIME OF SALE. I DO NOT FEEL I SHOULD HAVE TO SELL THE BRAND NEW BIKE AT A SIGNIFICANT LOSS. AGAIN, THIS ISSUE EFFECTS THE SAFE HANDLING OF THE BIKE, AND SHOULD NOT BE RIDDEN WITH THIS EXISTING CONDITION.

I HAVE HAD THREE INCIDENTS OF UNEXPLAINED ACCELERATION AND REVVING OF THE ENGINE IN MY SUZUKI. EACH TIME I HAVE HAD TO LEAVE THE FLOW OF TRAFFIC AND TURN THE VEHICLE OFF TO STOP THE ACCELERATION. THIS HAPPENED TWICE WHILE DRIVING AT HIGHWAY SPEED. BRAKING DOES NOT CAUSE THE CAR TO DOWNSHIFT. I THINK A THROTTLE OR ACCELERATION IS STICKING SIMILAR TO THE RECALLED TOYOTA CARS. THIS HAS HAPPENED WITH PASSENGERS IN THE CAR WHO CAN SUPPORT WHAT HAPPENED. FOLLOWING TWO INCIDENTS, THE DEALERSHIP REPLACED THE MOTOR MOUNTS TO FIX THE PROBLEM. IT COST $500. ON 2/13/15, THE WEEK AFTER THE REPAIRS, THE PROBLEM REPEATED. I WAS IN DOWNTOWN DENVER TRAVELING AT APPROXIMATELY 20-25 MPH. THANKFULLY, I WAS ABLE TO MOVE OUT OF TRAFFIC WHILE AVOIDING PEDESTRIANS AND TURN THE CAR OFF. I RETURNED THE CAR TO MEDVED SUZUKI ON 2/16/15. IT HAS BEEN THERE SINCE. NEITHER THE DEALERSHIP NOR SUZUKI MOTOR OF AMERICAN CAN REPLICATE THE PROBLEM OR RECOMMEND A REPAIR. THEY WANT TO CLOSE THEIR WORK ORDER, HAVE ME PICK UP MY CAR AND RETURN A RENTAL VEHICLE THEY PROVIDED. I ASK YOUR ASSISTANCE TO REQUIRE SUZUKI TO REPLACE OR REPAIR MY CAR WHICH STILL CARRIES A DRIVE TRAIN WARRANTY. I DO NOT WANT TO BE INJURED OR TO INJURE OTHERS DUE TO UNEXPLAINED ACCELERATION ISSUES.

TRAFFIC CRASH WHERE THE VEHICLE OVERTURNED SEVERAL TIMES. ALL DAMAGE TO FRONT AND DRIVERS SIDE. BOTH PEOPLE EJECTED FROM A VEHICLE. NO AIRBAG DEPLOYMENT. VEHICLE ESTIMATED TO BE OVER 50 MPH. VEHICLE WAS TOTALED. *TR

I BOUGHT MY MOTORCYCLE A SUZUKI BOULEVARD M10R LIMITED 2011LIMITED NEW ON MARCH 2012. THE MOTORCYCLE HAS ALWAYS SHIFTED HARD FROM FIRST TO SECOND GEAR. ON APRIL 18, 2015 I WAS RIDING FOR ABOUT A HOUR EVERYTHING WAS FINE UNTIL I MERGED TO A MAIN HIGHWAY AND I NOTICED THE LOSS OF POWER AT 55 MPH . WAS STUCK IN THE A CENTER LINE WHERE CARS ARE GOING UP 70 MILES. I WAS ATTEMPTING TO PASS A CAR BUT THE BIKE WAS LOOSING POWER RAPIDLY IT WAS NOT GOING FASTER THAN 40 MPH. I TRIED SHIFTING UP AND STARTING HAVING PROBLEMS SHIFTING . I WAS LUCKY TO BE ABLE TO PULL TO THE SIDE OF THE ROAD . THE MOTORCYCLE ENGINE CUTOFF AS SOON I BRAKED. I TOOK THE BIKE TO THE SHOP AND THEY SAID THE CLUTCH AND THE CLUTCH BASKET WERE GONE DUE TO LOOSENING BOLTS. SEARCHING THE INTERNET FOR THE CAUSE AND I DISCOVERED SIMILAR COMPLAINTS. WHEN SUZUKI WILL FIX THE PROBLEM? THIS REPAIR WILL COST ME AROUND $1500.00. *TR

STARTED ATV AND LET WARM UP. AFTER FIVE MINUTES ATV ENGINE QUIT RUNNING ON ITS OWN. TWO MINUTES AFTER IT STOPPED RUNNING CENTRAL PORTION OF ATV WAS ENGULFED IN FLAMES THAT EXTENDED UP TO 10 FT HIGH AND THREATENED TO CATCH MY HOUSE ON FIRE. I RAN TO GRAB A GARDEN HOSE AND PROCEEDED TO PUT OUT THE FIRE. THE FIRE DESTROYED THE ENTIRE CENTRAL PORTION OF THE ATV INCLUDING FRONT OF SEAT, AIR INTAKE BOX, FUEL INJECTOR AND THROTTLE BODY, WIRING UNDER SEAT, BATTERY BOX, AND CONNECTIONS TO ENGINE AROUND CYLINDER AND GEAR BOX. PASTICHE IS MELTED ALL OVER FRAME AND TOP OF ENGINE. *TR