SUZUKI Complaints

TL* THE CONTACT OWNS A 2008 SUZUKI FORENZA. WHILE DRIVING AT APPROXIMATELY 40 MPH AND ATTEMPTING TO AVOID CRASHING INTO A DEER, THE CONTACT CRASHED INTO A TREE. THE FRONTAL AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THERE WERE NO INJURIES. THE VEHICLE WAS DRIVEN TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 131,981.

TL* THE CONTACT OWNS A 2008 SUZUKI SX4. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER TO BE REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 13V405000 (AIR BAGS). THE DEALER INFORMED THE CONTACT THAT THE VEHICLE COULD NOT BE REPAIRED UNDER THE RECALL DUE TO THE STATE WHERE THE VEHICLE WAS PURCHASED. THE DEALER ADVISED THAT THE VEHICLE BE TAKEN TO THE STATE IT WAS PURCHASED FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS NOT AVAILABLE. ....UPDATED 07/22/15 *BF UPDATED 10/2/2017*CN

I HAVE RECEIVED A RECALL "XC" NOTICE, IMPORTANT SAFETY RECALL. DAYTIME RUNNING LIGHT (DRL) MAY OVER HEAT RISKING VEHICLE FIRE. I CALLED SUZUKI AUTO (877) 697-8985 BECAUSE THE CLOSEST DEALERSHIP IS NOW A DAYS DRIVE AWAY (SOME 300 MILES) INSTEAD OF HERE IN TOWN. I TOLD 2 OR 3 DIFFERENT PEOPLE I WAS ABLE TO TALK TO, THAT IT IS NOT POSSIBLE FOR ME TO DRIVE THAT FAR. I AM ON VA AND SOCIAL SECURITY DISABILITIES ALSO FULL TIME CARE GIVER WITH HELP FROM THE STATE FOR MY 87 YEAR OLD MOTHER WHO SUFFERS FROM DEMENTIA. SUZUKI WILL NOT AUTHORIZE ANY OTHER DEALERSHIP OR REPAIR FACILITY TO REPLACE THE MODULE. I EITHER DRIVE TO PHOENIX, AZ OR TRY TO SUE THEM IF THE CAR CATCHES FIRE. IT IS THEIR MANDATORY RECALL AND SHOULD DO ALL THAT NEEDS BEING DONE TO MAKE THE REPAIR RATHER THAN TELL ME SORRY IF YOU LIVE TO FAR AWAY TO GET IT DONE. *TR

I SPOKE WITH THE SUZUKI RECALL RESOLUTION TEAM (1-855-815-8359) CONCERNING THEIR RECALL NOTICE DUE TO PROBLEMS WITH THE FRONT PASSENGER SENSING SYSTEM SENSOR MAT BUILT INTO THE FRONT PASSENGER SEAT BOTTOM CUSHION. THE NEAREST APPROVED LOCATION FOR THIS REPAIR IS 91 MILES FROM MY HOME IN RENO, AT PEOPLE'S FOLSOM LAKE SUZUKI, FOLSON CA 95630. I REQUESTED THAT THE REPAIR BE MADE IN THE RENO AREA OR THAT I BE REIMBURSED FOR MILEAGE (IRS RATE $0.575/MILE) AND TIME (ESTIMATED AT 6 HOURS AT MY BILLABLE RATE.) I WAS TOLD THAT I WOULD HAVE TO PAY FOR THE WORK TO HAVE IT DONE IN RENO AND THAT THEY WOULD NOT REIMBURSE ME FOR MILEAGE AND TIME. THEY SAID THEY WOULD KEEP MY INFORMATION ON FILE AND NOTIFY ME IF THEY DECIDED TO HAVE THE REPAIR DONE IN A LOCATION CLOSER TO RENO. *TR

MY HEAD LIGHTS WERE ON DIM, THERE WAS A FLASH AND ONE LIGHT WENT OUT. ABOUT A MILE LATER, THE OTHER HEAD LIGHT WENT OUT. I HAD TO RUN WITH MY HIGH BEAMS ON BECAUSE I HAD NO DIM HEADLIGHTS. I RECEIVED A RECALL LETTER THAT STATES THAT MY CAR COULD BE AFFECTED AND I WANT THIS FIXED! THIS CAR IS MY ONLY WAY OF GOING. *TR

I HIT A TRUCK, DESTROYED MY RIGHT FRONT HEADLIGHT, MY AIRBAGS DID NOT DEPLOY......... MY NIECE HAS THE SAME CAR, SHE WAS HIT, THEY TOTALED OUT HER CAR. AND HER. AIR BAGS ALSO DID NOT DEPLOY. SHE COULD HAVE BEEN KILLED. WHAT'S GOING ON I AM FURIOUS ABOUT THIS. I AM TALKING TO AN ATTORNEY. *TR

TL* THE CONTACT OWNS A 2008 SUZUKI FORENZA. WHILE TRAVELING 15 MPH, THE STEERING AND THE IGNITION SEIZED AND THE VEHICLE STALLED. THE CONTACT WAS UNABLE TO GET THE STEERING AND IGNITION TO RELEASE, BUT THE BRAKE PEDAL EXTENDED TO THE FLOOR WHEN THE FAILURE OCCURRED. THERE WAS NO WARNING PRIOR TO THE FAILURE. THE VEHICLE WAS INSPECTED BY AN INDEPENDENT MECHANIC. THE TECHNICIAN DIAGNOSED THAT THE STEERING CYLINDER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 91,000.

WHILE CAR WAS MOVING, IT UNLOCKED TWICE, THEN STOPPED, THEN UNLOCKED TWICE AGAIN. IT KEPT REPEATING THIS OVER AND OVER FOR ABOUT 10 MINUTES. *TR

I PURCHASED THIS VEHICLE ABOUT A YEAR AGO. DECEMBER OF 2014 ONE OF MY LOW BEAM HEADLIGHTS BURNT OUT. FOLLOWED BY THE SECOND BURNING OUT A COUPLE OF DAYS LATER. NOW I WENT TO A TRADE SCHOOL FOR AUTO MECHANICS AND KNOW HOW TO REPLACE HEADLIGHT BULBS AS I HAVE DONE IT PLENTY OF TIMES ON OTHER VEHICLES. AFTER REPLACING BOTH BULBS WITH OEM REPLACEMENTS THEY WORKED FINE, NO ISSUES, JUST IT WAS A PAIN IN THIS VEHICLE TO CHANGE. AFTER ABOUT 2 MONTHS ONE WENT OUT AGAIN. THEY WERE REPLACED AGAIN WITH HIGHER QUALITY/RATED BULBS. AGAIN AFTER ABOUT 2 MONTHS SAME ISSUE. I HAVE GONE ON SUZUKI FORUMS AND DONE MY RESEARCH ON THIS ISSUE AND HAVE SEEN MANY CONSUMERS WITH THE SAME PROBLEM. WONDERING WHY THIS IS NOT A RECALL SINCE ITS A SEVER SAFETY ISSUE WHILE DRIVING AT NIGHT TIME. MAKING IT EXTREMELY DIFFICULT TO SEE PEDESTRIANS, ANIMALS ECT. PLEASE HELP RESOLVE THIS ISSUE. *TR

THE CAR DAYTIME RUNNING LIGHT MODULE(DRL MODULE) BURNED AND MELTED, LIGHTS WERE NOT WORKING PROPERLY, THE EMERGENCY BRAKE LIGHT REMAINED ON, THE DASHBOARD, CAR HAD A BURNED SMELL SO STRONG THAT I HAD TO DETAIL IT AND IT DID NOT GO(THE STRONG BURNING ODOR) AWAY AFTER 2 WEEKS. I TOOK MY CAR TO THE SHOP AND REPAIRED THE PROBLEM OUT OF MY POCKET(DRL MODULE). I SENT ALL THE PROPER DOCUMENTATION TO SUZUKI MOTOR OF AMERICA CUST SVC DEPARTMENT P.O. BOX 1100 BREA, CA 92822-1100, INCLUDING THE RECEIPT OF THE REPAIR, A COPY OF MY DRIVER LICENSE, COPY OF THE REGISTRATION, COPY OF THE TITLE OF THE VEHICLE(ALL DOCUMENTATION THAT THEY ASKED FOR IN THE SAFETY RECALL NOTICE), CASE AND POINT THEY DO NOT WANT TO REIMBURSE ME, THEY ARE GIVING ME A HARD TIME, PLEASE HELP ME BECAUSE SUZUKI MOTOR OF AMERICA IS GOING TO FIND ANY EXCUSE NOT TO PAY ME BACK, BECAUSE OF THIS IRRESPONSIBLE BEHAVIOR TOWARDS CUSTOMERS AND THE BAD PRODUCTS THEY MAKE ARE OUT OF THE MARKET. *TR