2016 TESLA MODEL S Complaints

While driving the vehicle car shutdown and went into park for unknown reasons. The steering wheel became almost impossible to turn. I also experienced the regenerative emergency braking and brakes malfunction. Car rolled off into the street nearly hitting another vehicled parked in front of it. The malfunction was initially reported to Tesla on January 5, 2022. Appointment was made for January 26, 2022, but was later rescheduled for a later date due to the service centers backlogged. This pushed my coverage outside the warranty periord rendering my warranty claim useless. Tesla refused to make repairs for free citing, "vehicle is out of warranty period"

Tesla notified me that my vehicle had been recalled due to a faulty eMMC in the media control unit. My vehicle is affected. I am having problems with the media control unit. I went to schedule service to get the replacement under the recall, and Tesla sent me a notice that my vehicle is not eligible for parts replacement unless the media control unit screen is completely blank. When this happens, it is an immediate safety issue. I do not believe Tesla is complying with the spirit of the recall. Parts should be replaced BEFORE a safety issue occurs. Tesla invited me to file a complaint if I feel that they are not complying with the NTHSA. So that is what I am doing.

I could hear a noise in the front suspension while driving. Upon returning home the front driver side suspension collapsed while I was parking the car. The front suspension link broke and the wheel was rubbing against the arch liner. I was lucky that the failure occurred at very low speed but the damage could have been significant if it had happened just a few minutes earlier, while driving.

Drivers side fore links broke under warranty. Per Tesla Service bulletin SB-17-31-001 filed February 17, 2017 for automobiles manufactured between January 19 and May 25, 2016, if one of the fore links break both should be replaced. Per the attached invoice and scree shots, Teslas service center in Raleigh is refusing to follow the bulletin citing that the vehicles ein is not eligible but showing no proof. Attached is an email from that shows the car finished manufacturing on May 8,2016. I'm requesting Tesla to follow their service bulletin and include replacing the passenger side fore link as part of their warranty service.

"My safety concern is with the 17 inch screen. Originally in the information about the car before it was purchased, the manufacturer said that the screen would tilt left or right to give the drive better a better view and access to the touch screen. I have talked to service about this issue and they have said they do not plan to retrofit our cars with the motors to make the screen move. This is now working on the same car that is one year newer. We were promised this and I believe this issue with the screen not moving is a serious concern. You cannot see the screen as well or touch it as well because it does not tilt towards the driver. Please investigate this problem, it is dangerous."

The contact owns a 2016 Tesla Model S. The contact stated that the display screen was leaking fluid into the vehicle. The contact stated he sustained respiratory issues and medical attention was provided. The local dealer was contacted but the vehicle was not diagnosed or repaired. The manufacturer was notified but no additional assistance was provided. The failure mileage was approximately 79,000.

The car was in autopilot mode 3 days ago on Highway 41 in CA at a speed of about 65 mph when the brakes were suddenly activated, dramatically slowing the speed. There was no obstruction in the road to warrant braking. I pressed the accelerator to resume my speed and to avoid stopping in the middle of the highway. The same thing happened to me few months ago while in autopilot mode.

The center console is once again failing. It will randomly go black and then reboot. This is the same component that was subject to a previous safety recall. I had it repaired under that recall, but it is now failing again. When I reported the problem to Tesla Service, their response was to tell me "it's acting as expected". Huh? They told me I would have to spend over two thousand dollars to get it fixed this time.

The safety latch on the front hood has failed 3 times. The first two times were not reported to Tesla, because I assumed that it must have been my fault and there was little actual damage to my car. Fortunately, both occurances were at low speeds in a parking lot. The result was that my hood didn’t align properly. There was no other damage to the hood. I read about a Tesla recall for this very issue, so when I had my last service with Tesla (May 1) to replace the drive train (under warranty), I asked them to fix the safety issue on my hood. They refused to cover it saying that 1.) I was out of warranty. 2.) they could find no record in their system of the occurrences because the timing of the incidents was further back than what their system can recover and 3.) they couldn’t fix the latch without fixing the hood hinge mechanism I have since had a 3rd incident with my hood flying up. It happened on July 6. This time, there was damage to the hood of the car. I am uploading photos of the damage. I feel that Tesla should cover the entire cost of this repair. Clearly my 3 incidents were the result of a defective latch mechanism. I am fortunate that all of them happened at low speeds because it could have resulted in very serious injury if it would have happened on the road or highway. I am guessing that the latch in my Tesla is the same design and part number as the one in the recalled models. I,hope you can help me with this. Thank you for considering it.

Suspension Component: RH Front Aft Control Link - I will provide the damaged/exploded part via FEDEX to your office. Event happened while backing out of garage, was under 5miles speed and hence nobody was injured or put at risk. Could have gone worst if this would have happened at higher speed/highway. There was no prior warning, corrosion and/or indication alerting of wear & tear on the part that was broken. This car has very low mileage (44k miles over 6 yrs) for some major component to fail like this without notice.