2016 TESLA MODEL S Complaints

The contact owns a 2016 Tesla Model S. The contact stated while driving at an undisclosed speed, the instrument screen inadvertently went black. There were no warning lights illuminated. The contact pulled to the side of the road and then drove the vehicle to his destination. The contact stated that the failure recurred while driving. The vehicle was not diagnosed nor repaired. The contact received notification of NHTSA Campaign Number: 21V035000 (Back Over Prevention, Visibility, Exterior Lighting) however, he was not able to schedule the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 10,000. Parts distribution disconnect.

Failure of L front fore link resulting in unstable wheel, contact of wheel with wheel well, difficult steering and inability to drive vehicle.

The contact owns a 2016 Tesla Model S. The contact received a recall notice for NHTSA Campaign Number: 21V035000 (Back Over Prevention, Visibility, Exterior Lighting) however, after diagnosing the vehicle, the dealer informed the contact that the recall repair would not be completed on the vehicle. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving at 65 MPH, the instrument panel temporarily blacked out while the GPS was in use. There was no warning light illuminated. The vehicle was taken to the dealer who diagnosed that the vehicle memory needed to be cleared. The memory was cleared however, the failure persisted. The dealer was made aware of the failure. The vehicle was not repaired. The manufacturer was not made aware of the issue. The approximate failure mileage was 45,000. Parts Distribution disconnect.

Sudden unintended acceleration: When pressing the brake on uneven paved roads the vehicle will suddenly accelerate while my foot is on the brakes. This has been an ongoing issue since I received the car and I was told this has to do with regenerative braking but it is definitely a safety issue. There are two commonly visited places on the freeway where this happens to me so I can definitely demonstrate the problem if needed.

My Tesla Media Control Unit v2 went to a black dark screen while the car was still on. I just put the car in reverse and the instrument cluster and control unit froze, then did 3 cycles of restarts before coming back on. The whole time I had to press the brake pedal because I wasn't sure if the car had been put back into park by default. Should I have released the brake pedal the car may have rolled into the street and caused an accident if the system failed to allow me to depress the break pedal again. Tesla is doing a "remote" diagnostic but is being very secretive and or non-transparent about the cause of the issue. There was no warning and the cluster and media control unit just froze. This has occurred on 2 previous occasions as well, though thankfully those times I was parked and charging the vehicle rather than about to drive. This is extremely unsafe and quite frankly frightening to drive a vehicle that may at any time shut off without warning not allowing me to pull over or avoid a potential collision.

My Vehicle is part of the eMMC Media Chip Recall. I have tried repeatedly in past 6 months to have Tesla repair my vehicle, which continues to suffer screen blackouts daily during operation. These blackouts render my backup camera blank, creating a major safety concern. Each time I schedule an appointment, Tesla will cancel and tell me they do not have the part. They are not complying with the NHTSA recall. I cannot in good faith believe their excuse that part is unavailable given the massive volume of cars they are producing quarterly.

The contact owns a 2016 Tesla Model S. The contact stated that after releasing the brake pedal while parking, the vehicle suddenly experienced unintended acceleration and lurched forward crashing into the rear of a second vehicle. During the incident, no injuries were reported and no police report was taken. The cause of the failure was not determined. The manufacturer was notified of the incident. The contact indicated that prior to the incident a chip was installed due to a navigation problem. Also, the control panel display screen had a malfunction and audible warnings such as turn signals were not available. The failure mileage was 25,000

Car's central console locks up or goes blank while driving. This creates a driving hazard as drive must take his eyes off the road and try to restart the console. Tesla sent out a notice by mail in March that a recall was issued and that Tesla would replace the defective parts. Tesla sent a secondary notice in April. They will not take calls concerning this issue and have not provided an estimated repair date. No communication on this recall has been made by Tesla for 90 days.

This model's Main Computer Unit (MCU) is malfunctioning by spontaneously rebooting thereby disabling major functions of the vehicle including the rear camera that is enabled when driving the car in reverse. This is a safety hazard since rear visibility is completely disabled during the reboot of the system. As the NHTSA is likely aware, this problem has been previously reported and Tesla has previously issued a voluntary recall for this problem. It resolves the problem by installing a larger memory chip (a daughterboard) on the main board to prevent these functions from being disabled. My vehicle was included in this voluntary recall and was expedited to receive the recall after I reported this problem (the problem I reported is apparently different from the one that was the main impetus of the recall). However, the installation of the upgraded memory chip DID NOT resolve the problem that I have been experiencing and the safety hazard persists. I was told at the time of the voluntary recall service appointment that this installation would likely solve the problem that I was experiencing but it has not done so. I have reported these results to Tesla and they claim that they are working on a software update to eliminate the problem but they have not provided any timing for the availability of this software update and I continue to experience the effects of the problem on a regular basis. The dealer is aware of the problem and the vehicle was inspected in connection with the voluntary recall. No warming messages are provided in connection with this problem. The MCU also known as the touchscreen in the Tesla simply unexpectedly reboots until the the functions are restored, a process that takes several minutes to occur.

Door/Door Handle. Puts my children at risk, as when I place car in park, door opens on it's own. With or Without someone sitting there. Drivers side rear door. Not the first time this has happened. Tesla blames their self-extending door handles. This will happen if I am outside the vehicle and unlock it. Door opens, it also happens if we are driving, and I put the vehicle in PARK. When the door handles extend, the door opens. My son has unbuckled himself preparing to exit the vehicle, not expecting the door to open on it's own. When it did, if a passing car drove by, the door may even have been ripped off and/or my child injured. Thankfully, THIS TIME, he only got a few scrapes when he hit the concrete. The whole mess of the self-extending door handles has been a nightmare since the beginning. These handles have caused endless problems, and have been replaced on both my current and previous Tesla Model S multiple times, at minimum FIFTEEN DOOR HANDLES HAVE BEEN REPLACED. I would need to go through countless service invoices to get an exact number. A door handle should operate problem free for the life of the vehicle. I should NOT have so many problems with one of the most basic functions of the vehicle.