2016 TESLA MODEL S Complaints

TESLA HAS RECALL TO CHANGE MCU SINCE DECEMBER OF 2020. I HAVE CONTACTED THEM SEVERAL TIMES AND ANSWER IS ALWAYS PARTS ARE NOT AVAILABLE YET. I THINK THIS IS DELAY TACTICS. MY CAR SCREEN WENT BLANK SEVERAL TIMES AND I NOTIFIED THEM.

MY CAR MCU SCREEN HAS HAD PROBLEMS SINCE JUNE 2020 WITH BEING BLANK THAT WOULD NOT RECOVER WITH REBOOTING OR HARD RESET. I HAVE TAKEN THE CAR TO TESLA SERVICE SEVERAL TIMES DURING MY WARRANTY PERIOD. UNFORTUNATELY, THE PROBLEM PERSISTED AND I TOOK THE CAR IN AGAIN IN DECEMBER 2020 WHEN MY CAR WAS OUT OF WARRANTY AND TESLA CHARGED ME $200 TO REPLACE THE MCU/EMMC. I CONTINUED TO HAVE THE PROBLEM AFTER THE REPAIR. THE LAST TIME WAS ON 1/7/21. TESLA CLAIMED THAT MY PROBLEM IS NOT RELATED TO THE EMMC PROBLEM AND I AM NOT ELIGIBLE FOR THE REFUND. EVEN THOUGH THEIR REPAIR WAS REPLACING THE MCU AND THE EMMC WITH A 64 GB CARD WHICH SEEMS TO BE THE REPAIR FOR THE ISSUE BEING RECALLED. WHEN MY MCU SCREEN WAS BLANK, I COULD NOT LOCK THE CAR DOORS, USE THE AC, START THE CAR, OR USE ANY FUNCTIONS ON THE SCREEN.

CAR SUSPENSION FELT LOOSE AND WEIRD. UNDER NORMAL DRIVING (CITY STREETS AND HIGHWAYS), CHANGING LANES OR GOING OVER ROADS WITH SLIGHT CROWN OR RUTS CAUSED THE CAR TO SUDDENLY PULL AND SHIFT ERRATICALLY (ABOVE AND BEYOND THAT EXPERIENCED IN OTHER CARS). IT FELT AS IF THERE'S SOMETHING NOT RIGHT WITH THE FRONT SUSPENSION. WHEN THIS HAPPENED ON HIGHWAYS WHILE USING AUTOPILOT (EXPERIENCED AT LEAST THREE TIMES), THE CAR SWERVED LEFT AND RIGHT ERRATICALLY (AFTER CHANGING LANES) IN AN EFFORT TO RE-CENTER ON THE LANE WITHOUT SUCCESS, AND I HAD TO TAKE OVER MANUALLY IN OVER TO AVOID FROM FLIPPING OVER OR AN ACCIDENT. TESLA SERVICE CENTER INSPECTED THE CAR IN LATE 2019 AND SAID EVERYTHING IS NORMAL. THEY PERFORMED A 4-WHEEL ALIGNMENT BUT DID NOT IMPROVE THE BEHAVIOR. THIS BEHAVIOR HAS GOTTEN WORSE OVER THE PAST YEAR AND IS VERY CONCERNING. I ONLY HAVE A LITTLE OVER 30K MILES ON THIS CAR, AND THEREFORE DO NOT EXPECT SUSPENSION FAILURE AT THIS LOW MILES.

DISPLAY BLANKED OUT. TURN SIGNALS, SOUND FROM CAR, AND OTHERS DID NOT WORK. THIS HAPPENED A COUPLE OF TIMES. CAR DROVE OK EXCEPT FOR DOUBT ABOUT WHAT WAS WORKING. WAS ABLE TO FIX IT BY GOING TO INTERNET AT HOME AND PERFORMING VARIOUS TECHNIQUES.

I AM SURE YOU ARE AWARE OF THIS PROBLEM WHICH WAS JUST ANNOUNCED FOR RECALL - CENTRAL MCU UNIT CAUSES BLACK SCREEN WHICH STOPS MAJORITY OF CAR FUNCTIONS TO OPERATE. HOWEVER - HERE IS A NEW TWIST! MY UNIT WAS REPLACED 2 WEEKS AGO AND WITHIN 48 HOURS THE PROBLEMS ONGOING BLACK SCREEN PROBLEMS RE-APPEARED TWICE (PLEASE, SEE ATTACHED IMAGE). BROUGHT BACK THE VEHICLE TO TESLA REPAIR CENTER AND AFTER A WEEK TESLA'S RESPONSE - "WE RESET ERRORS AND YOU ARE ALL SET". THESE ORIGINAL MCU1 UNITS ARE FLAWED AND ARE A DANGER TO DRIVERS BECAUSE PROBLEMS CAN HAPPEN ANY TIME - WHILE YOU ARE DRIVING, BACKING-UP, PARKING OR CHARGING. THESE ISSUES CANNOT BE RECTIFIED ON THE ROAD AND ARE A TOTAL HAZARD. REPLACING ONE DEAD MCU1 WITH ANOTHER ONE IS SIMPLY DELAYING THE INEVITABLE. TESLA IS AWARE OF THE FUNDAMENTAL DESIGN PROBLEMS WHICH IS WHY THEY NOT ONLY INTRODUCED A MORE STABLE MCU2 BUT ALSO HAVE BEEN VERY PROACTIVELY PUSHING CUSTOMERS TO PURCHASE IT.

MY CENTER CONSOLE AND MCU CONTINUES TO LOCK UP AND RESET. I HAVE ALERTED TESLA SERVICE CENTER MANY TIMES TO THIS ISSUE AND THEY TELL ME I HAVE TO PAY FOR THE UPGRADE OF THE MCU. THEY ACTUALLY KNOW THEY HAVE A PROBLEM AND TELLING ME THAT MY CAR DOES NOT FALL IN THAT CATEGORY FOR A RECALL. I REALLY THINK THAT THEY ARE TRYING TO CULL OUT THE FOLKS THAT ARE NOT PERSISTENT, AND FOR SOME REASON THEY STATE THAT I DON'T HAVE A PROBLEM. THE PROBLEM ACTUALLY CAUSES A GREAT DEAL OF SAFETY AND ANXIETY BECAUSE MANY OF THE DRIVING FUNCTIONS ARE DISABLE UNTIL I RESET THE CAR. THIS IS UNACCEPTABLE GIVEN THAT THE CAR COST ME OVER $90,000

I WAS BACKING UP SLOWLY, 1-3 MPH, AND THE FRONT DRIVER TIRE GOT BURIED IN THE BACK OF THE WHEEL WELL. I WAS ONLY TURNING SLIGHTLY, AND THE GROUND WAS RELATIVELY FLAT. THERE WAS NO SOUND OR ANYTHING, THE CAR JUST STOPPED BECAUSE THE WHEEL WAS JAMMED IN THE WHEEL WELL. I CAME TO FIND OUT THE LOWER CONTROL ARM/FORELINK HAD FAILED. IT CRACKED AND SEPARATED AT THE STEERING KNUCKLE. TESLA WAS OK ABOUT FIXING IT, THANK GOODNESS THE CAR IS UNDER WARRANTY OR IT WOULD HAVE COST THOUSANDS TO REPLACE BOTH SIDES FOR SOMETHING THAT SHOULD NEVER FAIL. I COULDN’T LEAVE THE OTHER SIDE IN PLACE KNOWING THIS IS COMMON DEFECT AND THAT MY FAMILY’S SAFETY WAS IN JEOPARDY. THANKFULLY THIS DIDN'T HAPPEN WHILE DOING 65 MPH ON THE FREEWAY. TESLA BEGRUDGINGLY REPLACED BOTH SIDES UNDER THE WARRANTY. BUT, THEY DIDN’T REPAIR IT CORRECTLY. I’VE REPEATEDLY TOLD THEM THE TIRE RUBS AGAINST THE FRONT WHEEL WELL, AND IT DIDN’T BEFORE, BUT THEY SAID IT DOESN’T RUB. EVEN THOUGH, I HAVE PICTURES SHOWING THE TIRE AGAINST THE WHEEL WELL, WITH NO SPACE IN BETWEEN. I ALSO HAD TO ASK THEM TO PUT ALL THE RETAINING CLIPS IN PLACE REPEATEDLY, BUT THEY STILL LEFT AT LEAST 4 OUT. ALL THIS HAPPENED AT THE SERVICE CENTER IN BUENA PARK, CA. THEIR CUSTOMER SERVICE IS TERRIBLE AND THERE IS NO WAY TO ESCALATE PROBLEMS BEYOND THE SERVICE ADVISOR YOU DEAL WITH. SO, BASICALLY I’M STUCK NOT REALLY KNOWING IF IT CONTINUES TO BE A SAFETY HAZARD BECAUSE TESLA REFUSES TO COOPERATE AND THERE IS NO ONE ELSE TO COMPLAIN TO. I HAVE ANOTHER SERVICE APPOINTMENT SOON, I’M HOPING IT WILL FINALLY GET RESOLVED. I USED TO BE A HUGE FAN, BUT THIS COMPANY IS A BLACK BOX WHEN IT COMES TO CUSTOMER SERVICE. THEY NEED TO BE HELD ACCOUNTABLE FOR DEALING WITH CUSTOMER COMPLAINTS REGARDING VERY LEGITIMATE SYSTEM FAILURES.

MY 2016 TESLA (MANUFACTURED IN 01/2017, MILEAGE OF 60,400) HAD THE ISSUES WITH THE INSTRUMENT SCREEN BLACKOUT SEVERAL TIMES. EACH TIME, I LOST CONTROL OF THE TOUCH SCREEN, WHICH CAUSED THE LOSS OF REAR CAMERA VIEW, AC, LIGHT AND DRIVE CONTROL, ETC., ESPECIALLY THE FOGGED UP ON WINDSHIELD. THIS IS A DANGEROUS ISSUE. I SENT MY CAR TO TESLA SERVICE CENTER (TSC) IN MATTHEWS, NC ON 1/16/21 AND THEY REFUSED TO REPAIR MY EMMC AS MY CAR'S INSTRUMENT SCREEN COULD RESTART UP AND WAS NOT COMPLETELY DEAD. ANDY AT TSC TOLD ME THAT I'D HAVE TO WAIT FOR MY CAR TO DIE COMPLETELY AND TOUCH SCREEN BECOMES DEAD AND CANNOT BE RESTARTED IN ORDER FOR THEM TO SERVICE IT UNDER THE EXTENDED WARRANTEE. IRONICALLY, I PICKED UP MY CAR FROM TSC THIS PAST WEEKEND AND ON MY DRIVING HOME ON HIGHWAY I-85 SOUTH OUTSIDE CHARLOTTE, NC, I LOST MY TOUCH SCREEN AGAIN (SEE ATTACHED PICTURES). IT IS OUTRAGEOUS FOR TESLA TO IGNORE THIS PROBLEM. BY ASKING OWNERS TO EXPERIENCE A COMPLETE TOUCH SCREEN FAILURE BEFORE WARRANTEE SERVICES CAN BE ACTIVATED, TESLA IS COMMITTING SERIOUS CRIMES BY PUTTING DRIVERS IN DANGER!

THE MAIN SCREEN IS GETTING STUCK ON MY CAR, SOMETIMES GOING BLANK AND SOMETIMES RESETTING ITSELF THAT TAKES ABOUT 2-10 MINS. IT IS HAPPENING BOTH WHEN DRIVING AND WHEN SITTING IDEAL IN CAR. ONE DAY I WAS STUCK IN PARKING LOT FOR ABOUT 15 MINS TRYING FOR IT TO GET BACK UP. I'VE ENABLED "PIN TO DRIVE" FEATURE ON MY CAR, WITHOUT THE SCREEN I CAN'T EVEN MOVE THE CAR. THIS BECOMES VERY CHALLENGING, SPECIALLY WHEN YOU DON'T HAVE ACCESS TO CAMERA OR MAPS ON BOARD. I'VE REACHED OUT TO TESLA ABOUT THIS THEY SAID DO A HARD RESET BUT THE PROBLEM STILL CONTINUES AND ARE ASKING $1500+ TO REPLACE IT WITH THE NEW ONE.

WHEN STATIONARY OR IN MOTION, BOTH ON CITY STREETS AND HIGHWAYS, AND EVEN TURNING THE FOLLOWING IS TRUE. THE CENTER INFOTAINMENT STACK BECOMES COMPLETELY FROZEN AND UNUSABLE. FOLLOWING THIS, IT WILL AUTOMATICALLY RESTART, HOWEVER DURING THIS ENTIRE TIME, VITAL SAFETY FEATURES CONTROLLED THROUGH THE CENTER INFOTAINMENT STACK ARE UNAVAILABLE, INCLUDING BACK UP CAMERA FUNCTIONALITY. I HAVE APPLIED FOR THE WARRANTY PROGRAM TESLA HAS FOR REPLACING THE MCU1, HOWEVER, EACH TIME THEY INFORM ME MY CAR DOES NOT MEET THE REQUIREMENT WITHOUT ELABORATING ANY FURTHER. HOWEVER, THIS IS CLEARLY A SAFETY ISSUE THAT THEY ARE IGNORING.