2013 TESLA MODEL S Complaints

THE MCU IS THE MAIN CONTROL FOR EVERYTHING IN THIS CAR. IT'S NOT ACTING AS IT SHOULD, SLOW OR BLACKS THE SCREEN SOME TIMES AND HAS TO BE REBOOTED AGAIN.

LOSS OF REAR VIEW CAMERA; SCREEN STARTED TO LEAK CONDUCTIVE ADHESIVE THAT REQUIRED THE SCREEN AND ENTIRE MEDIA CONTROL UNIT TO BE REPLACED.

2013 MODEL S 40. MCU FAILED DUE TO MEMORY CARD FAILURE IN DECEMBER 2018. CAR WOULD NOT DRIVE. HAD TO BE TOWED. CAR LOWERED WINDOWS BY ITSELF AND COULD NOT BE CLOSED. DRAINED BATTERY. CAR COULD NOT BE OPENED. CHARGED $2100 TO REPLACE MCU OUT OF WARRANTY. MCU ALSO FAILED ON MY 2015 MODEL S 70D [XXX] IN 2019. REPLACED EMMC CHIP. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

MY MAIN LARGE SCREEN, WHILE MOVING IN REVERSE, SHOWS THE IMAGE FROM THE BACK UP CAMERA...IT WILL SUDDENLY AND RANDOMLY SHUT OFF AND ALMOST LIKE RESET OR SOMETHING LIKE THAT AND I WILL HAVE TO SLAM ON MY BRAKES AND WAIT TO SEE WHATS HAPPENING

THE TOUCH SCREEN FOR THE ELECTRIC VEHICLE (TESLA) WENT BLACK RENDERING THE VEHICLE TO UNABLE TO BE CHARGED AND ANY ENTERTAINMENT, CLIMATE AND OTHER BASIC FUNCTIONS FOR THE VEHICLE TO BE USED. THE VEHICLE WAS STATIONARY AND PARKED WHEN THIS HAPPENED BUT THERE HAVE BEEN REPORTS OF THE SCREEN GOING OUT WHILE DRIVING FOR OTHER OWNERS.

THE MEDIA CONTROL UNIT (MCU) HAS FAILED ON MY VEHICLE OVER A MONTH AGO. I AM STILL WAITING FOR THE TESLA SERVICE CENTER TO NOTIFY THEY HAVE A REPLACEMENT FOR ME. TILL THEN, THE REPRESENTATIVE SAID THE VEHICLE IS STILL SAFE TO DRIVE. FAILURE OF THE MCU MEANS I AM UNABLE TO CONTROL MOST OF THE VEHICLES FUNCTIONS. MOST NOTABLY, I CANNOT RAISE THE VEHICLES SUSPENSION, TURN ON THE AIR CONDITIONING, OR VIEW THE REAR VIEW CAMERA. OTHERS THINGS AFFECTED ARE OPENING THE SUNROOF, LISTENING THE THE RADIO OR MUSIC AT ALL, USE GPS, CONNECT MY PHONE TO THE VEHICLES BLUETOOTH, CONNECT TO MY PHONE VIA TESLA APP, THE ODOMETER READING ISN'T VISIBLE ANYMORE, THE WALK-AWAY LOCK FEATURE IS INOPERATIVE SO IF I FORGET TO MANUALLY LOCK THE VEHICLE IT WILL STAY UNLOCKED, AND THERE MAY BE MORE FEATURES INOPERATIVE THAT I AM UNAWARE OF. THE FAILURE OF THE MCU OCCURRED AFTER I WAS DONE CHARGING AT A SUPERCHARGER STATION. I NOTICED THE SCREEN WAS GLITCHING SO I ATTEMPTED TO RESET THE SCREEN. AFTER A FEW SECONDS THE SCREEN SHOULD'VE CAME BACK ON BUT IT NEVER DID.

MCU1 WITH EMMC IS DEAD, WHICH CAUSES LOSS OF CENTER SCREEN CONTROLS, THUS YOU HAVE NO CONTROLS OVER INTERIOR DEFROSTING OR FOGGING TO KEEP FROM HAVING LOSS OF VISIBILITY. IN ADDITION THERE IS NO BACKUP CAMERA. ALSO THE CAR WILL NO LONGER CHARGE PAST ABOUT 20% LEAVING YOU STRANDED. CAR WAS DRIVING DOWN THE ROAD WHEN SCREEN WENT OUT AND WOULD NOT COME BACK. LAST AUGUST I HAD TO GET THE SCREEN REPLACED FOR 1100.00 NOW THIS REPAIR WILL COST 1600.00 AND IT COMES WITH ANOTHER SCREEN. THEY WILL NOT JUST FIX THE EMMC, P/N THAT IS ORDERED FOR THE REPAIR INCLUDES A NEW SCREEN THAT I DON'T NEED. I DECLINED TO PAY FOR THE REPAIR AT THIS TIME TO WAIT UNTIL MCU2 IS AVAILABLE, THEN A FEW DAYS LATER MY CAR WILL NO LONGER EVEN CHARGE. WELL IT CHARGES EXTREMELY SLOW TO A MAXIMUM OF 46 MILES. THEY SAY THE BATTERY AND DRIVE UNIT IS FINE SO GUESS WHAT, NO WARRANTY FOR ANYTHING ELSE FOR ALL THIS.

THIS IS A COMPLAINT ABOUT A BURNED OUT MODEL S IN THE JUNKYARD. THE VIN IS UNAVAILABLE BECAUSE THE CAR IS ROASTED SO I HAVE SUBSTITUTED THE VIN OF A DIFFERENT WRECK IN ORDER TO PROMPTLY FILE THIS URGENT COMPLAINT. HERE IS THE CAR I AM COMPLAINING ABOUT. HTTPS://WWW.IAAI.COM/VEHICLEDETAILS/36655532?ROWNUMBER=4 I HAVE ATTACHED A CLOSE UP PHOTOGRAPH OF THE WRECK WHICH SHOWS THAT THE STEERING KNUCKLE HAS SNAPPED IN HALF. THE STEERING KNUCKLE ON THESE EARLY TESLAS IS MADE FROM HOLLOW DIE CAST MONKEY METAL AND IT IS VERY COMMON FOR THESE TO SNAP IN HALF. TESLA CAME OUT WITH A SLIGHTLY IMPROVED KNUCKLE IN ABOUT 2014 BUT THOSE ONES ALSO SNAPPED EASILY. THE CURRENT VERSION IS MUCH STRONGER. OWNERS HAVE NOT BEEN WARNED ABOUT THESE WEAK PARTS. NO RECALL HAS BEEN ISSUED. MORE PEOPLE WILL DIE IF YOU DO NOT TAKE ACTION. THANK YOU. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

MY TOUCHSCREEN MEDIA CONTROL UNIT (MCU) COMPLETELY FAILED. THIS HAS RESULTED IN NO BACKUP CAMERA, NO TURN SIGNALS, NO ABILITY CONTROL AC, THE SEATS DO NOT MOVE TO PREVIOUS POSITIONS, AND WORST OF ALL, THE CAR CANNOT BE CHARGED. I LIVE ABOUT 350 MILES AWAY FROM THE CLOSEST SERVICE CENTER SO I CAN'T EVEN ATTEMPT TO DRIVE THERE BECAUSE IT WOULD REQUIRE CHARGING ALONG THE WAY. THE CAR WAS PERFECTLY FINE ASIDE FROM BEING VERY SLOW TO TURN ON EVERY DAY. YESTERDAY MORNING ON GOING TO WORK 6/26/20 I FOUND THE MCU TO BE BLACK AND UNABLE TO BE TURNED ON WITH ANY REBOOTS. I CALLED TESLA SERVICE, AND THEY ARE SENDING A MOBILE RANGER TECHNICIAN BUT THEY TELL ME THE CAR WILL NEED TO BE LOADED ON A FLATBED TO BE SERVICED IN DALLAS. THIS APPEARS TO BE ANOTHER EMMC MEMORY FAILURE ON THE EARLY TESLA NVIDIA MCU SYSTEM. IT MAKES THE CAR UNSAFE TO DRIVE WITH NO TURN SIGNALS , AC, OR REAR BACKUP CAMERA. *TR

YOU HAVE A CURRENT INVESTIGATION REGARDING THE TOUCHSCREEN. I WOULD LIKE TO ADD MY COMPLAINT TO YOUR FILE. BECAUSE OF THE TOUCHSCREEN FAILURE, I HAVE HAD THE CAR TOWED 3 TIMES. "TOUCHSCREEN UNRESPONSIVE". WITHOUT THE TOUCHSCREEN, YOU CAN DO VERY LITTLE WITH THE CAR. ON OR ABOUT 2015 I HAD COMPLAINED TO THE SERVICE DEPT. THAT I THOUGHT I HAD A CRACKED SCREEN. THE COST OF REPAIR WAS NOT UNDER WARRANTY..OK, I THOUGHT I COULD LIVE WITH A COSMETIC PROBLEM BUT IT WAS NOT COSMETIC. OVER THE PAST 2 WEEKS, WHEN I PLACE MY HAND IN THE SMALL STORAGE AREA BELOW THE SCREEN, I FOUND A VERY STICKY LIQUID ON MY HAND. IT WAS FLUID LEAKING FROM THE SCREEN WHICH I WAS TOLD NOT TO TOUCH BECAUSE THAT LIQUID IS CONSIDERED A CARCINOGEN. I AM UNABLE TO USE THIS CAR FOR FEAR I WILL BE STUCK FAR AWAY FROM HOME AND REQUIRE ANOTHER TOW. I VISITED THE SERVICE DEPARTMENT IN DEDHAM, MA AND THEY WERE UNSURE WHICH SCREEN MATCHES MY VEHICLE. THE ESTIMATED COST FOR THE SCREEN AND THE MCU WOULD BE APPROX. $2600 INCL LABOR. NO ONE WAS AVAILABLE TO OFFER ME A DEFINITIVE COST. I WAS TOLD THE WARRANTY FOR THE REPLACEMENT WOULD BE 1 YEAR. PERHAPS WITHIN 2 YEARS I WILL AGAIN HAVE TO SPEND ANOTHER 2600 FOR LIQUID LEAKING FROM THE SCREEN. PLEASE HOLD TESLA ACCOUNTABLE. I'M HOPING THAT IF THE RECALL IS SUCCESSFUL, I WILL BE REIMBURSED FOR THE MONEY SPENT. THERE SHOULD HAVE BEEN A RECALL FOR THE HEADLIGHTS. TAKING ANY TURNS AT NIGHT WAS A DANGER. THEY NEW IT WAS A PROBLEM BECAUSE LATER MODELS DIDN'T HAVE THIS PROBLEM. BECAUSE THE TOUCHSCREEN IS NOT FUNCTIONING, THE PICTURE I AM ABLE TO PROVIDE MAY NOT BE OF MUCH HELP. THE PICTURES ARE FROM THE LEFT AND RIGHT OF THE SCREEN. SCREEN NOT WORKING MAY HAVE TO REQUIRE THE 4TH TOW. THIS CAR IS DANGEROUS. *TR