2016 TESLA MODEL S Complaints

AFTER TESLA OFFERED THEIR INTERFACE UPGRADE FROM MC1 TO MC2, THE MC2 SOFTWARE COMPATIBILITY WITH THE BACKUP CAMERA IS HORRIBLE. THERE ISN'T ANY LIGHTING AT NIGHT WHEN REVERSING AND THIS CAM HE BE DETRIMENTAL TO DRIVING AS A PERSON OR OBJECT CAN BE HIT. TESLA HAS NO SOLUTION YET AMD THE BACKUP CAMERA IS USELESS.

VIN: [XXX] WHILE DRIVING AIR SUSPENSION HAS WILDLY ACTIVATED. UNABLE TO MANUALLY TURN HEADLIGHTS ON AT NIGHT. ENTERTAINMENT SYSTEM HAS, UNCOMMANDEDLY, ACTIVATED ON FULL VOLUME AND UNABLE TO REDUCE/MUTE. BLUETOOTH LINK DISCONNECTED FROM PHONE ELIMINATING HANDSFREE ABILITY MID-CALL. MCU (MEDIA CONTROL UNIT)/MAINSCREEN HAS REBOOTED ON ITS OWN, WITH HIGH OUTSIDE HEAT, PHOENIX, ARIZONA< SHUTTING OFF CABIN COOLING FOR AS LONG AS 5 MINUTES. THESE ARE PRIMARY SAFETY CONCERNS AND MAJOR DISTRACTIONS. ADDITIONALLY, THERE IS FREQUENT LOSS OF GPS/NAVIGATION POSITION, FALSE AURAL WARNINGS AND SOMETIMES A COMPLETELY UNRESPONSIVE MCU THAT A RESET SOMETIMES/TEMPORARILY CLEARS. THIS HAS HAPPENED SINCE THE SUMMER THROUGH NOW BOTH LOCALLY WITHIN THE PHOENIX, ARIZONA AREA, PARTS OF NORTHERN ARIZONA, NEVADA AND CALIFORNIA AT DIFFERENT TIMES, ELEVATIONS, CLIMATES AND TIME OF DAY. I HAVE VIDEO THAT I CAN SHARE WITH YOU IF NEEDED. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TOUCH SCREEN STOPS WORKING, REMOVES BACKUP CAMERA FEED AND ALL AUDIO ALERTS ARE SILENCED. THIS IS A DIRECT RESULT OF THE EMMC FAILURE IN THE MCU TOUCH SCREEN.

INFOTAINMENT SCREEN WILL GO BLACK PERIODICALLY, SOMETIMES RESTARTING, SOMETIMES NOT. CAN BE BLACK AND UNUSABLE FOR MINUTES OR HOURS, AND USUALLY WILL RESTART OVERNIGHT. BUT CAN HAVE MAJOR ISSUES WHILE DRIVING WITH NO SCREEN INCLUDING NOT BEING ABLE TO CHANGE THE TEMPERATURE, NO NAVIGATION, NO RADIO, NO BACKUP CAMERA, NO SAFETY FEATURES.

NO AUDIO WITH TURN SIGNALS. ANIMATION WORKED ON SCREENS, AND TURN SIGNALS WERE ACTUALLY WORKING, JUST NO AUDIO. CHECKED ALL EXTERIOR LIGHTS AND ALL WORKED INCLUDING BACKUP AND BRAKE LIGHTS. AFTER REBOOT OF THE MCU1 AUDIO WORKED.

I AM THE OWNER OF A 2016 TESLA MODEL S 90D THE "CENTER SCREEN" IN THIS CAR IS CENTRAL TO THE USE OF MANY SAFETY FUNCTIONS OF THE CAR, SUCH AS THE REVERSE CAMERA, HEADLIGHT CONTROLS, DEFROSTER CONTROLS, AND TURN SIGNAL CHIMES. THE SCREEN IN MY CAR HAS BECOME HIGHLY UNRELIABLE, OFTEN LOCKING UP, REBOOTING, OR FAILING TO RESPOND, CAUSING THE AFOREMENTIONED FUNCTIONS TO BE UNAVAILABLE. IT IS MY OBSERVATION THAT THESE FUNCTIONS WORKED WELL IN THE PAST WHEN THE VEHICLE WAS ORIGINALLY DELIVERED, BUT HAVE DEGRADED OVER TIME AS TESLA HAS PUSHED SOFTWARE UPDATES TO MY CAR. I HAVE DISCUSSED THIS ISSUE WITH TESLA AND AM AWARE OF THE PROPOSED NHTSA RECAL OF THE CENTER SCREENS DUE TO A EMMC FLASH WEAR OUT ISSUE. TESLA HAS ASSURED ME THAT THIS IS NOT THE ISSUE WITH MY CAR, AND HAS REQUESTED THAT I WAIT FOR FUTURE SOFTWARE UPDATES TO RESOLVE THESE ISSUES. HOWEVER, IT IS MY OBSERVATION THAT SOFTWARE UPDATES HAVE CONTINUOUSLY MADE THIS SITUATION WORSE, AND TESLA HAS OFFERED NO SPECIFIC DATE ON WHICH THIS WILL BE RESOLVED. THIS IS UNACCEPTABLE FOR SAFETY FUNCTIONS OF A VEHICLE. TESLA HAS ALSO MENTIONED THAT I CAN UPGRADE TO "MCU2" AT A COST OF $3500, AND THAT THIS SYSTEM WORKS MUCH BETTER. OWNERS OF THESE VEHICLES SHOULD NOT BE REQUIRED TO PAY TO MAINTAIN THE SAFETY AND FUNCTIONALITY OF THEIR VEHICLE. I REQUEST THAT YOU INVESTIGATE THE SCALE OF TESLA "MCU1" CENTER SCREEN ISSUES BEYOND THE EMMC FLASH ISSUE AND WORK WITH TESLA TO MAKE SURE THIS IS RESOLVED QUICKLY FOR THE 150,000 OWNERS OF THESE VEHICLES

WHILE I WAS DRIVING AT HIGHWAY SPEED IN THE LEFT LANE OF 3-LANE I95 NORTH (~11 MILES NORTH OF FLORENCE, SOUTH CAROLINA) AROUND 6PM ON 1/15/2021, THE CAR SUDDENLY GAVE A SHAKE AND LOUD NOISE, AND IMMEDIATELY, WAS OUT OF CONTROL AND WAS JERKING VIOLENTLY SIDE TO SIDE BETWEEN LANES. I WAS SOMEHOW ABLE TO MOVE THE UNSTEERABLE CAR ACROSS 3-LANE TRAFFIC AND BROUGHT IT TO STOP ON THE RIGHT SIDE MEDIUM. THIS HAPPENED ON A BUSY HIGHWAY BEFORE MLK LONG WEEKEND. THANK THE MANY DRIVERS WHO MANAGED TO AVOID HITTING US, MY WIFE AND I MIRACULOUSLY SURVIVED THIS INCIDENT BUT LEFT SEVERELY TRAUMATIZED. THE SHAKE AND LOUD NOISE ARE LIKE CAR GOING OVER A POTHOLE. HOWEVER, THERE WAS NOT ANY POTHOLE ON THE LEFT LANE AS I DID NOT SEE CARS IN FRONT OF ME MOVING LIKE GOING A POTHOLE. WHEN I WAS WAITING FOR MY TOW TRUCK FOR THE NEXT 2 HOURS, I WATCHED CARS PASSING BY AND DID NOT SEE ANY CAR MOVING UNUSUALLY. THUS, I AM CERTAIN THAT THERE IS NO POTHOLE ON THE LEFT LANE. I INSPECTED THE CAR ON SITE, I NOTICED THAT THE DRIVER REAR WHEEL TILTED INWARD. I HAD THE CAR TOWED TO TESLA SERVICE CENTER AND THEY CONFIRMED THE $3,000+ SUSPENSION DAMAGE AND DAMAGES TO BRAKE LINE AS A CONSEQUENCE. MY TESLA MS IS EXACT 4-YEARS OLD (MADE IN 01/2017) AND 60,224 MILES DRIVEN. TO HAVE THIS EARLY SUSPENSION FAILURE DURING NORMAL DRIVING ON HIGHWAY WITHOUT ANY WARNING IS SIMPLY UNIMAGEABLE AND UNACCEPTABLE. THOUGH WE ARE VERY LUCK TO SURVIVE THIS, THIS SUSPENSION FAILURE CAN EASILY CAUSE MAJOR ACCIDENTS AND HAVE MANY PEOPLE KILLED. AFTER RESEARCHING ONLINE FOLLOWING THE INCIDENT, I FOUND THAT THIS IS NOT A SINGULAR INCIDENT. THERE IS A RECALL ON TESLA S/X SUSPENSION IN CHINA, TOO. IT IS ABSOLUTELY NOT ACCEPTABLE FOR TESLA TO ISSUE A RECALL IN CHINA (A COUNTRY WITH WEAK CONSUMER PROTECTION LAWS) BUT NOT IN USA. I SINCERELY THAT NHTSA TREATS THIS MATTER SERIOUSLY TO AVOID FURTHER LOSS OF LIVES. *TR

THE MAIN COMPUTER IN THE CAR GOES BLANK. THIS AFFECTS ALL PARTS OF THE CAR. IT HAS HAPPENED WHILE STATIONARY AND IN MOTION. WHEN IT SHUTS OFF YOU LOSE CONTROL OF ALL SYSTEMS INCLUDING: NAVIGATION, EMERGENCY BRAKING, LANE ASSISTANCE, USE OF CAMERAS, ALL ACCESS TO SAFETY FEATURES. I HAVE READ THERE IS A RECALL BUT WHEN I CONTACTED THE MANUFACTURER THEY REFUSED TO FIX THE ISSUE.

THE DISPLAY SCREEN HAS NOT BEEN WORKING PROPERLY. SOUNDS INCLUDING VOICE NAVIGATION AND TURN SIGNALS HAVE STOPPED WORKING. RESETTING THE SCREEN FOXES THE ISSUE FOR 1 DAY BUT THEN RETURNS. OTHER SAFETY SOUNDS INCLUDING PROXIMITY SENSORS ARE ALSO NOT WORKING.

TL* THE CONTACT OWNS A 2016 TESLA MODEL S. THE CONTACT STATED THAT THE FAILURE OCCURRED WHEN THE ELECTRONIC OWNERS MANUAL COULD NOT BE ACCESSED ON THE INFOTAINMENT SCREEN. OVER TIME, THE SCREEN WOULD INTERMITTENTLY GO BLANK AND OTHER FEATURES ON THE HOME SCREEN WOULD NO LONGER FUNCTION AS NEEDED. THE CONTACT HAD TAKEN THE VEHICLE TO A TESLA FACTORY SERVICE CENTER WHERE HE WAS INFORMED THAT A REMEDY FOR THE DEFECT WAS NOT AVAILABLE HOWEVER, THE TECHNICIAN WOULD PROVIDE A SOFTWARE UPDATE. AFTER SEVERAL SOFTWARE UPDATES, THE FAILURE PERSISTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 29,000.*DT CONSUMER HAS BROUGHT THE VEHICLE TO THE DEALER 7+TIMES, THERE WAS NO INDICATION OF UPGRADE OF THE SOFTWARE.*JB