2013 TESLA MODEL S Complaints

WHILE MOVING OR STILL INTERFACE/MCU THAT CONTROLS NAVIGATION, CLIMATE CONTROL, AUDIO EQUIPMENT, ETC. RUNS VERY SLOW AND SOMETIMES RESETS ITSELF WHILE UNDERWAY. THIS IS DISTRACTING IF IT OCCURS WHILE DRIVING. MOST RECENTLY THIS OCCURRED WHILE MERGING ONTO I95 AT NIGHT. ALSO, CAR IS NOW SLOW TO "BOOT UP" ON MOST DAYS TO THE POINT I'M SOMETIMES CONCERNED IT WON'T START. FINALLY, RECENTLY THE CAR WOULDN'T ACCEPT CHARGE FROM HOME CHARGER. A SOFT REBOOT OF THE MCU ALLOWED ME TO CHARGE. CONCERNED THE PROBLEM MAY REOCCUR WHEN ON LONG TRIP LEAVING ME STRANDED. *TR

SUDDEN ACCELERATION OF THE VEHICLE CAUSING CRASH. VEHICLE WAS IN PARKING LOT. FAILURE OF THE MCU CAUSING BLANK SCREEN. *TR

TESLA MODEL S MASTER CONTROL UNIT (MCU) HAD TO BE REPLACED 5/27/20. NHTSA IS INVESTIGATING THIS WIDESPREAD ISSUE. REPAIR WAS $1600. VEHICLE WAS STATIONARY. PLEASE ADD MY DISPUTE WITH THE ONGOING PROBE INTO THIS CASE. *TR

TOUCHSCREEN FAILURE. THE PROBLEM IS WITH THE 8GB EMMC NAND FLASH MEMORY CHIP IN THE NVIDIA TEGRA 3 PROCESSOR. TESLA PROVIDED FREE LOANER CAR. REPLACEMENT MEDIA CONTROL UNIT ON ORDER FOR YOUR VEHICLE. THEY CURRENTLY ARE ON A GLOBAL BACK ORDER BUT TESLA SAID THEY ARE WORKING WITH SUPPLY CHAIN TO PRIORITIZE VEHICLES ON SITE. TOTAL FOR REPLACEMENT IS $1,516.32. *TR

LOST TOUCHSCREEN ENTIRELY WHICH MEANT I HAD NO TURN SIGNALS! REQUIRED TRIP TO TESLA TO FIX. HEARD YOU WERE HEARING ISSUES ABOUT THIS. CONCERNED SCREEN WILL FAIL ONCE OUT OF WARRANTY. NOT SAFE TO DRIVE WITHOUT SIGNALS! *TR

OCCASIONALLY, THE VEHICLE CENTER DISPLAY HAS VARIOUS ISSUES: BLUETOOTH WILL DISCONNECT, VOICE COMMANDS WILL STOP WORKING, THE CAR WON'T START WHEN I GET IN IT (THE CENTER SCREEN WILL REMAIN BLACK UNTIL I EXIT THE VEHICLE THEN SHUT THE DOOR THEN RE-ENTER IT. IT HAS HAPPENED TWICE FOR ME, WHERE I MOVED MY CAR OUT OF A PARKING SPOT, EXITED THE VEHICLE TO CHECK SOMETHING, THEN THE CAR WAS TOTALLY UNRESPONSIVE AFTER GETTING BACK IN. IT TOOK ME UPWARDS OF 5 MINUTES TO GET THE VEHICLE STARTED AND OUT OF PARK AND INTO DRIVE. LUCKILY, I WAS IN A LOW-TRAFFIC PARKING LOT, BUT IF THIS WAS A BUSY AREA IT COULD HAVE CAUSED A MAJOR ISSUE. THE CENTER DISPLAY HAS BEEN REPLACED IN THIS VEHICLE BEFORE AS WELL. I AM AFRAID THAT MY CAR IS APPROACHING THE INEVITABLE EMMC FAILURE WHERE THE FLASH MEMORY WEARS OUT AFTER TOO MANY WRITE OPERATIONS. *TR

THE SCREEN GOES BLANK OFTEN. THE COMPUTERS REBOOT EVEN WHILE DRIVING. TOUCH SCREEN NOT RESPONSIVE. CAR DIDN'T CHARGE AND NOW THE INTERNET CONNECTIVITY IS COMPLETELY GONE. THE AUDIO COMPLETE CUTS OUT. THE RADIO AND ALSO THE BLINKER CLICKING WHEN THE BLINKERS TURN ON. TESLA ATTEMPTED TO FIX BY DELETING DRIVING HISTORY. IT BOOTS FASTER AND FREEZE LESS BUT DID NOT SOLVE ANY PROBLEMS. THE PROBLEM HAPPENS WHEN THE CAR IS PARKED AND NEEDS TO BOOT BUT ALSO DEGRADES WHILE DRIVING AN CAN HAVE THE DISPLAY GO UNRESPONSIVE DURING DRIVING. *TR

THE CENTER TOUCHSCREEN ON MY CAR FAILED, AND WAS TOLD BY TESLA TECHNICIAN IT WAS DUE TO THE MEMORY BEING FULL. FROM FURTHER INVESTIGATION IT APPEARS THAT MEMORY BECAME FULL DUE TO SOFTWARE UPDATES PUSHED BY TESLA AND LOG FILES SAVED ON HARD DRIVE BY TESLA SOFTWARE. WHEN TOUCHSCREEN FAILED I LOST HVAC, STEREO, REAR VIEW CAMERA, NAVIGATION AND POTENTIALLY TURN SIGNALS (WHEN TURN SIGNAL STALK WAS HIT THE DASH DID NOT INDICATE TURN SIGNAL WAS ON, BUT WHEN HAZARD BUTTON WAS PRESSED THE DASH SHOWED THE TURN SIGNAL WAS ON). THE TOUCHSCREEN FAILED WHILE THE CAR WAS PARKED AND I WAS NOT IN IT. I GOT INTO CAR ONE MORNING AND THE TOUCHSCREEN NO LONGER WORKED. THIS SAME TOUCHSCREEN ALSO HAD ANOTHER ISSUE WHERE THE ADHESIVE ON THE SCREEN HAD MELTED AND LEAKED UNDER TOUCHSCREEN. THIS MELTED ADHESIVE CAUSED WHAT LOOKED LIKE A BUBBLE AROUND ~70% OF THE SCREEN. TESLA REPLACED THE TOUCHSCREEN WITH A REMANUFACTURED UNIT (THIS MUST OCCUR AT A HIGH ENOUGH RATE THAT REMAN UNITS ARE AVAILABLE) WHICH COST $1900 TO REPLACE. A NEW TOUCHSCREEN WOULD HAVE COST ME $2400. WHEN I PUSHED THE TESLA SERVICE FACILITY TO COVER THIS FAILURE UNDER WARRANTY THEY WOULD HEAR NOTHING OF IT, EVEN THOUGH BOTH FAILURES WERE KNOWN ISSUES. MY CAR HAD ~74K MILES AT THE TIME OF FAILURE. *TR

MCU FAILURE DUE TO EMMC FAILURE. EMMC FAILS DUE TO FINITE WRITE ENDURANCE WHICH OCCURS ON ALL CARS WHILE EITHER STILL IN WARRANTY OR OUT OF WARRANTY. I PERSONALLY HAVE NOT BEEN IN A SITUATION WHERE THIS WAS A SAFETY ISSUE AS OF YET, HOWEVER IF IT FAILS COMPLETELY AND RESULTS IN THE MCU BEING UNABLE TO BOOT, OR LOOPING. THE CAR WILL NOT BE ABLE TO "START" OR BE MOVABLE WITHOUT A TOW. THIS SCENARIO COULD BE DANGEROUS TO ME OR MY FAMILY DEPENDING ON WHERE AND WHEN IT HAPPENS. *TR

THE TESLA SCREEN ABRUPTLY FREEZES AND SHUTS DOWN. AS A RESULT, THE REAR VIEW CAMERA BECOMES UNAVAILABLE AND THIS IS A SAFETY HAZARD. I AM REQUESTING TESLA RECALL THIS VEHICLE AND OFFER A REPLACEMENT. *TR