2016 TESLA MODEL S Complaints

THE CAR WAS PARKED AND RE-ENTER ABOUT 1 HOUR LATER, THE CENTRAL SCREEN WAS BLANK. ALL THE WINDOWS FOG UP AND CAN NOT DRIVER UNTIL ALL THE WINDOWS CLEAR UP. THE PIN TO DRIVER CAN NOT ENTER SCREEN WAS BLANK, HAS TO USED THE MOBILE APP TO START THE CAR TO DRIVE. ABOUT 20 TO 30 MINUTES INTO THE DRIVE, THE SCREEN REBOOTED TO NORMAL FUNCTIONS.

I'VE BEEN HAVING ONGOING ISSUES WITH THE MCU/ TOUCH SCREEN. I WAS DRIVING EARLY MORNING ONE DAY WHEN IT WAS STILL DARK OUTSIDE. I WENT TO TURN ON FOG LIGHTS AND ALL OF A SUDDEN THE HEADLIGHTS TURNED OFF AND THE TOUCH SCREEN FROZE ON ME. I HAD NO WAY OF TURNING THE HEADLIGHTS BACK ON AND HAD TO DRIVE IN THE DARK WITHOUT KNOWING WHAT IS AHEAD OF ME UNTIL I STOPPED ON THE SIDE OF THE ROAD. THEY DID REPLACE THE MCU, HOWEVER I'VE STILL BEEN HAVING ISSUES WITH THE TOUCH SCREEN. I DON'T HAVE FULL CONFIDENCE IN THE SYSTEM. HOW DO I KNOW THIS WON'T HAPPEN AGAIN?

THE 2016 TESLA MODEL S MCU HAD BEEN SLUGGISH AND OFTEN TIMES FREEZES. THIS IS POTENTIALLY A RISK FOR DRIVING AS I CANNOT ACCESS OR SEE ANYTHING ON THE SCREEN. LOTS OF TIMES THE FRONT SCREEN AND THE MCU SCREEN TURNS OFF. I CALLED TESLA AND THEY DELETED THE ENTIRE HISTORY CACHING, BUT THAT WORKED FOR A BIT, BUT THEN WAS SLOW AND SLUGGISH. THE MCU WILL GO OUT A WEEK LATER. OFTEN TIMES, I WOULD GET IN THE CAR AND THE CAR WILL NOT BOOT UP FOR A COUPLE MINUTES. TRYING TO CHANGE SETTINGS ON THE MCU WOULD BE AN SLOW PROCESS. SOMETIMES THERE WERE GLITCHES WHERE YOU CANNOT SEE ANYTHING ON THE SCREENS LIKE THE SPEEDOMETER WHICH MAKES DRIVING DANGEROUS. MY CAR WAS UNDER WARRANTY AND I PURCHASED THE EXTENDED WARRANTY AND THEY WOULDN'T CHANGE THE MCU. I ENDED UP PAYING $2700 OUT OF POCKET TO REPLACE THE ENTIRE MCU. THIS SHOULDN'T HAVE HAPPEN ON LESS THAN A 4 YEAR OLD CAR WHEN I DID THIS. EVEN WITH TESLA EXTENDED WARRANTY, THE MCU WAS NOT COVERED.

I HAVE TAKEN THE CAR IN FOR SERVICE 5 TIMES STARTING IN OCTOBER FOR THE SAME ISSUE. THE PROBLEM I AM HAVING IS MY MEDIA CONTROL UNIT CUTS OUT / GOES BLACK AND RESETS ITSELF. IT DOES THIS RANDOMLY INCLUDING WHEN I AM DRIVING THE VEHICLE. WHILE THIS DOES NOT IMMEDIATELY IMPACT MY ABILITY TO OPERATE THE VEHICLE IT IS DISTRACTING WHEN THIS HAPPENS WHILE I AM DRIVING. TESLA HAS ISSUED SOME ADVISORY ABOUT AN KNOWN ISSUE WITH THE MCU, BUT THEY CONTINUE TO TELL ME THAT A FIRMWARE UPDATE WILL RESOLVE THIS OR TO DO A HARD RESET ON THE SYSTEM TO RESOLVE THIS. THE HARD RESET TAKES 3 - 5 MINUTES TO RESET AND IS NOT AN ACCEPTABLE SOLUTION IN MY OPINION. I HAVE ATTACHED THE INVOICES WITH NOTES FROM THE SERVICE CENTER / TECHNICIANS FROM WHEN MY VEHICLE WAS BROUGHT IN TO SERVICE.

IN SEPTEMBER OF 2018 I NOTICED ONE OF THE DAYTIME RUNNING LIGHTS STARTED TO GO OUT. I TOOK THE CAR TO TESLA AND THEY REPLACED THE HEADLIGHT. SHORTLY AFTER THE OTHER SIDE DID THE SAME THING. AGAIN THEY REPLACED THE HEADLIGHT. THEN IN JUNE OF 2019 ONE OF THE DAYTIME RUNNING LIGHTS WENT OUT AGAIN. IT WAS REPLACED AGAIN. NOW I AM OUT OF WARRANTY AND BOTH DAYTIME RUNNING LIGHTS ARE GOING OUT AGAIN. THERE IS SOME DEFECT THAT CAUSES THEM TO BURN OUT. I FELT IT WAS A SAFETY ISSUE BECAUSE THE DAYTIME RUNNING LIGHTS ARE SUPPOSED TO DECREASE ACCIDENTS.

BACKING MY CAR OUT OF MY DRIVEWAY, I HEARD A LOUD POP NOISE UNDER THE DRIVER SEAT AND AFTER THAT THE CAR MAKE LOUD NOISE LIKE METAL HITTING THE FLOOR EVERY TIME THE CAR GOES OVER THE BUMP. BROUGHT THE CAR TO TESLA SERVICE CENTER THE NEXT DAY AND TESLA SERVICE TECHNICIAN TOLD ME THAT BOTH THE FRONT FORE LINKS AND SUSPENSIONS WERE BROKEN AND NEED TO BE REPLACED AND IT WAS UNSAFE TO DRIVE.

WHILE PULLING MY CAR OUT OF THE GARAGE DRIVEWAY ON 1/8/2021, HEARD A METAL CRANKING NOISE AND I WASN'T ABLE TO TURN THE STEERING WHEEL TO THE LEFT. AFTER INSPECTING THE WHEEL, NOTICED THE FRONT WHEEL ON THE DRIVER SIDE WAS TOUCHING/STUCK THE WHEEL LINER. SCHEDULED A SERVICE APPOINTMENT WITH TESLA AND TOOK THE CAR TO THE TESLA SERVICE CENTER TODAY, THEY IDENTIFIED BOTH FRONT FORELINKS NEED TO BE REPLACED. SHARED THIS ARTICLE HTTPS://WWW.CARCOMPLAINTS.COM/NEWS/2020/TESLA-FRONT-SUSPENSION-FAILURES-INVESTIGATED.SHTML WITH THEM BUT THEIR RESPONSE IS ACCORDING TO TESLA SERVICE BULLETIN, THIS ONLY AFFECTS MODEL S AND MODEL X VEHICLES WERE BUILT BETWEEN JANUARY 19, 2016, AND MAY 25, 2016, BUT MINE WAS BUILT IN APRIL 6 BUT I EXPERIENCED THE EXACT SAME ISSUE REPORTED BY OTHER TESLA OWNER

TESLA HAS A DAUGHTERBOARD MEMORY CARD RECALL IN PLACE, AND THE DISPLAYS IN MY CARD KEPT GOING BLANK FOR LONG PERIODS WHICH IS INDICATIVE OF THE MEMORY FAULT. DURING THE RECALL REPLACEMENT PROCESS ON MY CAR (9 DEC 2020) TESLA RAN DIAGNOSTICS THAT SHOWED THAT THE MCU WAS DEFECTIVE, AND THAT DEFECT IMPACTED THE DAUGHTER CARD SO THAT BOTH THE MCU AND DAUGHTERBOARD NEEDED TO BE REPLACED. I WAS NOT GIVEN THE OPTION TO REPLACE THE DAUGHTER CARD WITHOUT ALSO REPLACING THE MCU. THE DAUGHTER CARD RECALL SHOULD HAVE INCLUDED AN MCU REPLACEMENT BECAUSE DEFECTS IN THE LATTER CORRUPT OPERATION OF THE FORMER. I WAS CHANGED FOR THE MCU REPLACEMENT, INCLUDING DIAGNOSTICS; THE NEW MCU INCLUDES A REPLACEMENT FOR THE DEFECTIVE DAUGHTER CARD, BUT I WAS NOT REFUNDED FOR THE RECALLED DAUGHTER CARD. TESLA CLAIMS A REFUND FOR THE DAUGHTER CARD MAY BE FORTHCOMING. NHTSA SHOULD EXPAND THE RECALL TO INCLUDE THE MCU AND TESLA SHOULD BE COMPELLED TO REFUND FOR REPLACED MCUS, LABOR, AND DIAGNOSTIC FEES.

TESLA MODEL S CENTER TOUCHSCREEN AND ASSOCIATED ASSISTANCE &INFORTAINMENT FEATURES HAVE BECOME UNSTABLE AND PERFORM CORRECTLY ONLY INTERMITTENTLY. WOULD HAVE CHECKED MORE BOXES ABOVE IN TERMS OF SYSTEMS AFFECTED BUT ONLY ALLOWED 3. BACKUP CAMERA SLOW TO COME UP (WHEN WORKING). SYSTEM SHUTDOWNS AND REBOOTS OCCUR WHILE DRIVING AND PARKED. BACKUP CAMERA, CLIMATE CONTROL, DEFOGGING SYSTEMS, HEAD LIGHT CONTROL, VEHICLE LOCK/UNLOCK, TURN SIGNAL INDICATOR NOICE, AND ALL DRIVER ASSISTANCE SUCH AS AUTOMATIC BREAKING, ADAPTIVE CRUISE CONTROL, NAVIGATION ETC ARE AFFECTED WHEN THIS OCCURS. VARIETY OF ERRORS WITH ENTIRE TOUCHSCREEN SYSTEM INCLUDING LACK OF RESPONSE TO VOICE COMMANDS, PHONE CONNECTIONS AND AUDIO CONTROLS OCCUR NEARLY EVERY DAY WHETHER CONNECTED TO WIFI, LTE, DRIVING OR STATIONARY. AUDIO SYSTEM WILL SOMETIMES CHANGE VOLUME WHEN THESE ERRORS OCCUR OR WILL BE UNAVAILABLE TO CHANGE TO A SAFER VOLUME. ISSUES HAVE BEEN OCCURRING FOR THE PAST YEAR AT LEAST BUT HAVE BECOME MUCH WORSE OVER TIME. HAVE REPEATEDLY BROUGHT UP THESE CONCERNS WITH MANUFACTURER WHO STATES SYSTEM IS PERFORMING ACCORDING TO MANUFACTURER STANDARDS AND/OR "KNOWN FIRMWARE ISSUE". THESE ISSUES ABSOLUTELY AFFECT DRIVING SAFETY.

PRIOR TO 10/2/2020 NUMEROUS REBOOTS USUALLY AFTER BEING PARKED. HAD TO WAIT EXCESSIVE TIME SINCE I HAD PIN TO DRIVE ENABLED. DISABLED PIN TO DRIVE SINCE I WAS GETTING STUCK. IT IS EMBARRASSING AND NOT A GOOD REFLECTION ON TESLA PRODUCTS TO HAVE TO WAIT 5 MINUTES TO MOVE YOUR CAR. SOMETHING IS WRONG. 10/2/2020 WHILE DRIVING ON I 40 NOTED THERE WAS A LACK OF TURN SIGNAL SOUNDS. NOTED NAVIGATION DID NOT SEEM TO BE UPDATING TO CURRENT POSITION. WHILE ON AUTOPILOT THE CAR STARTED TO DRIFT TOWARD AN EXIT. THE AUTOPILOT HAD DISENGAGED WITH NO WARNING SOUND' NOTHING. CONTINUED TO STEER MANUALLY. SCREEN WENT BLACK. AC STOPPED. AFTER SEVERAL MINUTES THE SCREEN REBOOTED. HAD TO RE-INPUT DESTINATION. 10/3/2020. WENT TO ASHLAND NC SUPERCHARGER TO TOP OFF BEFORE GETTING ON THE BLUE RIDGE PARKWAY. WAS ONLY GETTING 4 KW TO START FINALLY GIVING UP AFTER 30 MINUTES ACHIEVING A MAXIMUM OF 10KW. WHEN I UNPLUGGED I GOT A WARNING "REDUCED POWER, SYSTEMS SHUTTING DOWN. SERVICE REQUIRED. VEHICLE MAY NOT START". THE SCREEN WENT BLACK AND AFTER TIME FINALLY RESTARTED AND I WAS ABLE TO CONTINUE. LATER IN CHEROKEE NC THE SCREEN AGAIN REBOOTED AFTER CHARGING AT A J1772 STATION. 10/4/2020. WHILE DRIVING WITH ON I95 NEAR ST AUGUSTINE I NOTED THE LOSS OF TURN SIGNAL SOUND AGAIN. THE NAVIGATION WAS FROZEN AGAIN. AGAIN THERE WAS NO SOUND OR WARNING DISENGAGING OR ENGAGING AUTOPILOT. THE SCREEN WENT BLACK. THE AC WENT OFF. I OBSERVED THE TESLA T COME UP THEN THE SCREEN WENT BLACK AGAIN. THEN THE TESLA T CAME UP A SECOND TIME AND AFTER SEVERAL MINUTES THE CONTROLS STARTED WORKING AGAIN. AGAIN AT NOV 19@ 7:03 PM: DRIVING WEST IN I-4 STANFORD, FL. SAME AS ON 10/2. LOSS OF AUTOPILOT, LOSS OF TURN SIGNAL SOUND, LOSS OF CLIMATE CONTROL, LOSS OF MUSIC. TOOK 6 MINUTES TO REBOOT. TOOK AN ADDITIONAL 5 MINUTES FOR NAVIGATION TO RESTORE. THERE ARE MORE INSTANCES BUT I AM OUT OF CHARACTERS.