2013 TESLA MODEL S Complaints

VEHICLE WAS STATIONARY, EMMC FAILED. TESLA TOOK 13 MONTHS TO "GET THE PART" AND VEHICLE IS CURRENTLY AT TESLA. CAR SAT DUE TO THE INABILITY TO CHARGE, CHANGE SETTINGS, ETC. AND THIS CREATED ADDITIONAL FAILURES (TO INCLUDE 12V BATTERY, ETC.) *TR

TL* THE CONTACT OWNS A 2013 TESLA MODEL S. THE CONTACT STATED THAT AT START-UP THE MEDIA CONTROL UNIT (MCU) MALFUNCTIONED. THE FAILURE CAUSED THE REAR CAMERA, HEATING AND AIR CONDITIONER, GPS AND WEB BROWSER TO BECOME INOPERABLE AND FOR THE BATTERY TO BECOME DRAINED. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO TESLA LOCATED AT 135 US-22, SPRINGFIELD TOWNSHIP, NJ 07081, TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE MEDIA CONTROL UNIT NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 110,000. *BF*JB

MAIN TOUCHSCREEN UNRESPONSIVE OR BLACKED OUT. NO CONNECTIVITY AND ERROR 'TOUCHSCREEN UNRESPONSIVE'. REBOOT FIXES FOR ABOUT AN HOUR THEN FAILS AGAIN. HAPPENS CONSISTENTLY NOW EVERY TIME THE CAR IS PARKED. *TR

THE CENTER MEDIA TOUCHSCREEN (MCU) IN MY VEHICLE STOPPED FUNCTIONING AND SEVERAL FUNCTIONS CEASED WORKING. INITIALLY I RECEIVED A "TOUCHSCREEN UNRESPONSIVE" MESSAGE WHILE DRIVING SO WHEN I STOPPED AT A STOPLIGHT I ATTEMPTED TO REBOOT THE MCU USING THE STEERING WHEEL CONTROLS. THE SCREEN STARTED THE REBOOT PROCESS BUT EVERYTHING THAT WAS ON INCLUDING HVAC AND RADIO TURNED OFF FOR THE REMAINDER OF MY DRIVE AND WERE INOPERABLE UNTIL AFTER THE SCREEN WAS REPLACED. THE TOUCHSCREEN NEVER TURNED BACK ON. MANY FUNCTIONS DID NOT WORK WHEN THE MCU DIED WITH THE ODDEST ONE OF ALL BEING THAT I HAD NO TURN SIGNAL SOUNDS WHICH I THINK ARE CREATED BY THE CARS AUDIO SYSTEM AND THE MCU. WITH THE LOSS OF THE MCU, I LOST THE USE OF MY BACKUP CAMERA AND MY HVAC WHICH WAS STUCK IN AN OFF STATE SO I HAD TO ROLL DOWN MY WINDOWS IN ORDER TO HAVE ANY AIRFLOW IN THE CABIN. THANKFULLY I DID NOT NEED THE FORWARD OR REAR DEFROSTER BETWEEN WHEN MY SCREEN STOPPED WORKING AND IT WAS REPLACED AS BOTH ARE CONTROLLED VIA THE MCU AND WERE UNAVAILABLE. CHARGING AT HOME WAS EXTREMELY LIMITED AND MAXED OUT AT VERY LOW AMPERAGE AND I WAS UNABLE TO CHANGE THE CHARGING AMPERAGE DUE TO THE INACCESSIBLE TOUCHSCREEN. I DID NOT TRY A DC FAST CHARGER. MOBILE APP CONTROL WAS UNAVAILABLE SO I WAS NOT ABLE TO USE IT TO ADJUST MY HVAC OR CHARGING SETTINGS. THE CONTROLS FOR ADJUSTING THE ACTIVE AIR SUSPENSION WERE ALSO NOT AVAILABLE HOWEVER THE CAR APPEARED TO SET ITSELF TO A NORMAL RIDE HEIGHT. NO STEERING WHEEL CONTROLS (HVAC, RADIO, SUNROOF, VOICE COMMANDS) WORKED AND MY HEADLIGHTS WERE STUCK IN AUTO MODE THAT WAS THE SECOND MCU IN MY CAR, PREVIOUSLY BEING REPLACED ABOUT 14 MONTHS EARLIER DUE TO THE SCREEN ADHESIVE FAILING WHICH CAUSED AIR BUBBLES TO FORM WITHIN THE TOUCHSCREEN. I THINK THE CAUSE OF THE MCU FAILURE WAS EMMC FLASH REACHING ITS MAXIMUM WRITE LIFETIME DESPITE THE PRIOR REPLACEMENT. *TR

MCU1 WAS YELLOWING ON THE OUTSIDES AND REPLACED IN 2018. CAR HAS ONLY BEEN DRIVE 6,000 MILES SINCE AND THE MCU1 DOES NOT WORK AND WAITING MONTHS FOR IT TO BE REPLACED. THE CAR IS 7 YEARS OLD AND OUT OF WARRANTY AND TESLA REPAIR CENTER SAYS I HAVE TO PAY THE $2,400 FOR A REPLACEMENT OF THE SAME MCU1. I AM READING ABOUT THIS NOW THAT IT IS A COMMON ISSUE AND WANT THIS RESOLVED. HTTPS://WWW.THEVERGE.COM/2020/6/24/21301676/TESLA-NHTSA-TOUCHSCREEN-FAILURE-INVESTIGATION-MODEL-S. *TR

THE MAIN TOUCHSCREEN ON MY 2012 TESLA S HAS STOPPED WORKING COMPLETELY- TOTALLY BLANK, RESULTING IN NO REARWARD FACING CAMERA, LOWER CHARGING RATES, NO CONTROL OVER SUSPENSION HEIGHT OR STEERING STIFFNESS; NO A/C, NO HEAT, NO SUNROOF CONTROLS, NO WIFI, NO BLUETOOTH AND NO CELLULAR; NO MAP, NO GPS. NO RADIO. *TR

RE: NHTSA ACTION NUMBER: PE20010 HELLO I SAW THAT AN INVESTIGATION WAS OPENED FOR THE MCU GOING COMPLETELY DEAD. MY CAR WAS AFFECTED (OCCURED FEB 21ST, 2018 AND MCU REPLACED AROUND MARCH 8TH, 2018 AT MY EXPENSE). I WOULD BE WILLING TO PROVIDE ANY INFORMATION NEEDED. THANKS

THE MCU WENT OUT WHILE DRIVING. LOST ANY OF THE ELECTRONIC CONTROL OF THE CAR INCLUDING BACK UP CAMERA. *TR

THE MIDDLE CONSOLE SUDDENLY BLACKED OUT AND WOULD NOT REBOOT. THIS RESTRICTED DRIVE FUNCTIONS INCLUDING REVERSE CAMERA, NAVIGATION, AIR CONDITIONING ON A HOT SUMMER DAY, NO ENTERTAINMENT IN THE VEHICLE. THE BLACKOUT OCCURRED AS I WAS AT A STOP SIGN IN A RESIDENTIAL NEIGHBORHOOD. I GRAVELY FEARED THE CAR WOULD SIMPLY TURN OFF IN TRAFFIC AS IT FELT LIKE IT WAS STALLING / DRIVING DIFFERENTLY. I IMMEDIATELY TOOK MY CAR TO A SUPER CHARGER TO SEE IF THAT WOULD HELP. I WAS TOLD BY A REMOTE TESLA OPERATOR THAT THE DISRUPTION WAS DUE TO SOFTWARE ATTEMPTING TO UPDATE - WHICH, WAS NOT PROMPTED AS IT TYPICALLY DOES. COMPLETELY BLINDSIDED BY THIS MALFUNCTION, THE NEXT DAY THE CAR WOULD NOT UNLOCK IN THE TYPICAL FASHION BY KEY DETECTION. IT ALSO WOULDN'T CONNECT TO THE APP TO UNLOCK. I AGAIN CALLED TESLA AND THEY ATTEMPTED A REMOTE UNLOCK WHICH WAS UNSUCCESSFUL. THEY SUGGESTED HAVING THE CAR TOWED TO TESLA FOR A FEW. FORTUNATELY, I WAS ABLE TO UNLOCK THE CAR BY DOUBLE CLICKING THE KEY FOB - WHY DIDN'T THE TESLA AGENT MAKE THAT SUGGESTION RATHER THAN SUGGESTING AN EXPENSIVE TOW?? I ENDED UP PAYING TO REPLACE THE MCU. *TR

TOUCH SCREEN LEAKING LCD FLUID BOTH MAIN DISPLAY AND DRIVERS DISPLAY. SEEMS LIKE MANUFACTURER DEFECT IT ALSO KNOWN THESE TOUCH SCREENS WILL FAIL EVENTUALLY DISABLING REAR VIEW CAMERA. *TR