2016 TESLA MODEL S Complaints

2016 TESLA MODEL S SUSPENSION BROKE OFF WHILE BACKING UP SLOWLY (5MPH) ON MY GARAGE. THE WHEEL END UP SCRAPING THE WHEEL WALL AND BECAME NOT DRIVABLE. TOOK THE CAR TO TESLA AND THEY MADE ME PAY $3150 FOR REPAIR. IT'S USUAL A SUSPENSION WOULD BREAK OFF AT SUPER SLOW SPEED ON REVERSE.

WHILE BACKING OUT OF MY GARAGE THE FRONT LEFT LOWER CONTROL LINK BROKE CAUSING THE WHEEL TO JAM AGAINST THE INNER WHEEL WELL LINER. THE CAR HAD TO BE LOADED ON A FLAT BED TOW TRUCK AND TRANSPORTED TO THE TESLA REPAIR SHOP IN SLAT LAKE CITY. TESLA REPLACED BOTH LEFT AND RIGHT LOWER CONTROL LINKS FOR A COST OF. THE CAR HAD 50,000 MILES AND NEVER HIT ANYTHING TO CAUSE DAMAGE TO THE SUSPENSION. NORMAL HARD SURFACE ROAD USE. REPAIRED BY TESLA 8/2/2020.

LEFT FRONT SUSPENSION FORE LINK BROKEN /DEFECTIVE. IT WAS PARKED IN A PARKING LOT

WE ORDERED AND BOUGHT OUR 2016 TESLA MODEL S BRAND NEW. WE KEEP OUR CARS AND TAKE CARE OF THEM - OUR 1996 FORD EXPLORER AND 2000 FORD F-250 STILL IN THE GARAGE RUNNING AS IF THEY WERE NEW. WE TAKE CARE OF OUT VEHICLES AND DRIVE THEM SO THEY LAST. OUR TESLA ONLY HAS 34,000 MILES ON IT AND IS ALWAYS STORED IN OUR ENCLOSED GARAGE. THE CAR IS NOT DRIVEN FOR THREE MONTHS AS WE GO BACK TO OUR COTTAGE IN THE MIDWEST FOR THE SUMMER. THIS YEAR (2020), BECAUSE OF COVID WE LEFT IN APRIL IN WHICH THE CAR SAT IN OUR GARAGE FOR FIVE MONTHS, NOT DRIVEN. AT OUR YEARLY CHECK UP, WE JUST DISCOVERED OUR REAR SHOCKS NEED REPLACING AT A COST OF $1,100.00 A SHOCK, 2,200 FOR THE PAIR. A CAR WITH 34,000 MILES, DRIVEN IN SOUTHERN CALIFORNIA, WITH MANY OF THE MILES ON THE FREEWAY AND NEEDING REAR SHOCKS AFTER THREE YEARS? THE CAR MAYBE FOUR YEARS OLD BUT IT HAS SAT THREE MONTHS EACH YEAR, WHICH EQUATES TO SITTING ALMOST A YEAR NOT BEING DRIVEN AT ALL. IT JUST HAPPENED WHEN THE CAR IS OUT OF WARRANTY? THIS DOESN'T SEEM RIGHT.

ON 11/25/2020, AT APPROXIMATELY 12:00PM, WHILE IN LINE FOR THE DRIVE THROUGH CAR WASH OF A MOBIL GAS STATION (LOS SERRANOS COUNTRY CLUB DR), MY VEHICLE, A WHITE 2016 TESLA MODEL S, PARTIALLY TURNED OFF. I COULD NO LONGER STEER THE CAR NOR COULD I RESTART THE VEHICLE. THE SCREENS WERE COMPLETELY BLACK. I EXITED THE VEHICLE AND HAD TO WAIT SEVERAL MINUTES BEFORE I WAS ABLE TO GET MY VEHICLE RESTARTED. THIS IS NOT THE FIRST TIME SOMETHING LIKE THIS HAPPENED (THOUGH I CANNOT REMEMBER THE EXACT DATES OF THE PREVIOUS INCIDENTS), WHERE THE VEHICLE WOULD NOT START AFTER STOPPING AND I WOULD NOT BE ABLE TO STEER THE VEHICLE.

CENTER SCREEN (MCU) OFTEN FAILS SO THAT I CANNOT ACCESS THE BACKUP CAMERA, HEADLIGHT CONTROLS, AND MANY OTHER CRITICAL FUNCTIONS.

VEHICLE MAIN COMPUTER LAGS, REBOOTS, AND COMES UP WITH A BLACK OR GARBLED SCREEN REGULARLY, INCLUDING WHILE DRIVING, ESPECIALLY WHEN A USB STICK IS INSERTED AND/OR THE DASHCAM FUNCTIONALITY IS IN USE. TESLA SERVICE INSISTS IT IS A SOFTWARE ISSUE (FOR OVER 1 YEAR NOW) AND HAS TO DATE REFUSED TO REPLACE ANY HARDWARE DESPITE SPENDING SEVERAL WEEKS OF TIME ATTEMPTING TO FIX THE ISSUES. THE CAR HAS HAD 25 OVER THE AIR FIRMWARE UPDATES AND HAS UNDERGONE TWO SEPARATE COMPLETE FACTORY RESETS SINCE MY INITIAL COMPLAINT TO TESLA IN JULY 2019. SYMPTOMS PREVENT AUDIO FOR TURN SIGNALS AND AUTOPILOT FROM WORKING PROPERLY. PREVENT BACKUP CAMERA FROM OPENING OR DISPLAYING PROPERLY. MAKE USING THE BUILT IN NAVIGATION SYSTEM AND ENTERTAINMENT SYSTEMS DIFFICULT AND OFTEN DANGEROUS, CAUSING DRIVER DISTRACTION. WHEN THE MCU REBOOTS WHILE DRIVING IT TAKES NEARLY 15 MINUTES FOR THE NAV SYSTEM TO RESTART. MY TEGRA BASED MCU'S EMMC SHOWS ROUGHLY 2400 / 3000 AVG BLOCK ERASES, AND 81 RESERVED BLOCKS, NOT MEETING THE NEW THRESHOLDS SET BY TESLA ENGINEERING FOR REPLACEMENT (WHICH, FOR MY H8G2D APPRENTLY REQUIRE LESS THAN 65 RESVERED BLOCKS REMAINING). THE SYSTEM HAS REGULARLY SHOWN SQUASHFS ERRORS DUE TO CORRUPTED MEMORY.

OCTOBER 1, 2020: TOUCHSCREEN -- DRIVING/STREET: HEATER SPEED CAN NOT BE ADJUSTED ON THE TOUCHSCREEN. OCTOBER 14, 2020: TOUCHSCREEN -- DRIVING/HIGHWAY: ON TOP OF DRIVING MAP A HOLOGRAM FROM OTHER FUNCTION APPEARS OCTOBER 26, 2020: TOUCHSCREEN -- STATIONARY: WHEN EVER CHARGING HOME OR ON THE ROAD OR AT SUPERCHARGING, TOUCHSCREEN IS PIXELATED AND SHOWS RANDOM/WEIRD SCREEN NOT RESPONDING. NO REPAIRS WERE DONE AT THE SHOP AFTER THEY'VE BEEN NOTIFIED MULTIPLE TIMES. THEY ATTEMPTED TO INSTALL UPDATES; DISCONNECT AND RECONNECT 12V BATTERY; AND I WAS TOLD TO REBOOTED THE CAR EVERY TIME IT DID HAPPENED AND EVERY TIME THE ISSUE HAVE COME BACK.

WHEN VEHICLE IS STATIONARY, FRONT PASSENGER USES A SEAT-BELT TO FASTEN. AFTER IT LATCHES ON AND PASSENGER LEANS FORWARD, IT LOCKS AND THE PASSANGER IS NO LONGER ABLE TO MOVE FORWARD NO BACKWARD. THE CAR IS STILL STATIONARY AND NOT TURNED ON. PASSENGER CAN NO LONGER MOVE. ON A DRIVER SIDE IT HAPPENS ONLY WHEN CAR IS MOVING AND THE BRAKES ARE PRESSED; IT LOCKS THE DRIVER BUT ALWAYS RELEASES IT. ANY CAR THAT WE OWN OR DRIVEN DOES EXACTLY THAT. THAT ISSUE WAS BROUGHT UP EVERY VISIT TO REPAIR SHOP AND EVERY TIME IT WAS NOT FIXED. WE WERE EDUCATED ON HOW TO BUCKLE THE SEAT-BELT. FROM INVOICE: CONCERN: SEATS - CUSTOMER STATES: SEAT BELT CONTINUES TO LOCKED. CAN BE REPRODUCED. CUSTOMER DEMONSTRATED CONCERN TO TECHNICIAN. FOUND SEAT BELT LOCKING AS DESIGNED WHEN PULLED ALL THE WAY OUT. NO REPAIRS NECESSARY OR ATTEMPTED. CORRECTION: GENERAL DIAGNOSIS - NO TROUBLE FOUND

WHILE DRIVING THE TOUCHSCREEN BECAME UNRESPONSIVE AND ALL FUNCTIONS ASSOCIATED WITH THE TOUCHSCREEN INCLUDING TRAFFIC ADAPTIVE CRUISE CONTROL ON THE HIGHWAY AND THE REAR VIEW CAMERA WHILE IN REVERSE WERE INOPERABLE.