2013 TESLA MODEL S Complaints

RE: NHTSA ACTION NUMBER: DP19005 - INVESTIGATION SUBJECT : BATTERY MANAGEMENT SOFTWARE UPDATES TESLA TOOK ACTION TO DOWNGRADE HORSEPOWER AND RANGE ALONG WITH ALL OTHER ASPECTS OF PERFORMANCE THROUGH A TOTAL VOLTAGE CAP AFTER CLAIMING TO BE RELEASING A FIRE-SAFETY UPDATE, BUT OFFICIALLY NO SAFETY UPDATE WAS RELEASED EVER. AFTER INSTALLING A SOFTWARE UPDATE 2019.16.X I LOST RANGE AND THE ABILITY TO CHARGE THE BATTERY AT HIGHER RATES. BEFORE THE UPDATE, I WAS CHARGING AT 100% TO 255 MILES ON MY 85KW BATTERY PACK. THE ORIGINAL MILES WERE 265 MILES WHEN THE CAR WAS NEW. OF COURSE NORMAL DEGRADATION IS EXPECTED. I CURRENTLY ONLY GET 239 MILES ON A FULL CHARGE AS APPOSE TO 255 MILES.

FRONT RIGHT, UPPER CONTROL ARM FAILED ON RIGHT TURN ON A FLAT ROAD. TRAVELING IN NEIGHBOR STREETS AT <30 MPH. NO PREVIOUS ACCIDENT OCCURRED.

TL* THE CONTACT OWNS A 2013 TESLA MODEL S. THE CONTACT STATED THAT WHILE ATTEMPTING TO PARK AT APPROXIMATELY 2 MPH, THE VEHICLE SPONTANEOUSLY ACCELERATED WITH THE FOOT ON THE BRAKE PEDAL. THE CONTACT STRUCK THE VEHICLE IN FRONT. THE FRONT PASSENGER SIDE OF THE VEHICLE WAS DAMAGED. THE POLICE WAS NOT PRESENT. NO INJURIES WERE REPORTED. THE VEHICLE WAS TOWED TO THE (TESLA, 6692 AUTO CENTER DR, BUENA PARK, CA 90621), WHERE IT WAS DETERMINED THAT IT WAS VEHICLE OPERATOR ERROR. THE CONTACT WAS INFORMED THAT IT MAY TAKE APPROXIMATELY A WEEK TO GET THE RESULTS FROM THE EVENT DATA RECORDER. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 30,000.

THE LCD SCREEN HAS BUBBLES. THIS IS A DEFECTIVE PART AND HUNDREDS OF TESLA OWNERS HAVE THIS ISSUE AND CARE COMPLAINING. IT DOESN'T HAPPEN UNTIL ABOUT 5-7 YEARS.

IN THE PAST YEAR, MY CAR HAS LOST A SIGNIFICANT AMOUNT OF RANGE, AND HAS EXPERIENCED SLOWER CHARGING SPEEDS. AFTER CALLING THIS TO THE ATTENTION OF A TESLA SERVICE CENTER, I WAS TOLD THAT THERE WAS NOTHING WRONG WITH MY BATTERY AND THAT THE REPORTS OF A SOFTWARE UPDATE THAT LOWERED RANGE WERE RUMORS. I EXPERIENCED A 6% DECREASE IN RANGE IN A FEW MONTHS. MY CAR WAS 6 YEARS OLD AND ONLY AND 9% BATTERY DEGREDATION OVER THAT PERIOD. IN THE PAST 6 MONTHS IT HAS LOST AN ADDITIONAL 6% RANGE NOW TOTALING 15%, AND THAT ADDITIONAL RANGE REDUCTION SEEMS TO BE LINKED TO A SOFTWARE UPDATE FROM TESLA. IF THERE IS A PROBLEM WITH THE BATTERY THAT MAY CAUSE A FIRE, AND THAT IS THE REASON THAT TESLA DID INDEED ROLL OUT A SOFTWARE UPDATE TO INCREASE SAFETY, TESLA SHOULD REPLACE THE BATTERIES INSTEAD OF REDUCING THE RAGE . THE MOST SAFE THING TO DO IS REPLACE THE BATTERIES. I LOVE MY CAR, AND I AM A BIG FAN OF TESLA. TESLA IS VERY PROUD OF SAFETY IN THEIR CARS, SO THEY SHOULD DO THE RIGHT THING AND REPLACE THESE BATTERIES.

I PURCHASED A CERTIFIED PRE-OWNED TESLA MODEL S P85+ WITH 100,000 MILES OR 2 YEARS CPO (WHICHEVER COMES FIRST) AND MANUFACTURING WARRANTY UNLIMITED MILES OR 8 YEARS MOTOR AND BATTERY WARRANTY. (THIS WAS THE NOTE WHEN I PLACED ORDER -- USED CARS WHICH RECEIVE THE REMAINING BATTERY AND DRIVE WARRANTY AND A TWO YEAR, 100,000 MILES MAXIMUM ODOMETER PRE-OWNED LIMITED WARRANTY) UNTIL TODAY I WAS NEVER GIVEN MY WARRANTY DOCUMENTS BY TESLA, STILL WAITING... THE CAR CONTINUES TO SLOW CHARGE AND LOST 50 MILES WITHIN A YEAR OF THE PURCHASE HOWEVER DEGRADATION ON BOTH ISSUES WAS DONE WITHIN 4 MONTHS OF THE PURCHASE BY MANIPULATING THE SOFTWARE WITHOUT MY KNOWLEDGE/CONSENT. MY CAR CHARGED SUPER FAST BEFORE AT THE SUPERCHARGER (BEFORE - FROM 10 MILES TO 250 WITHIN 50 MINUTES OR FROM 11 MILES TO 180 WITHIN 25 MINUTES )UNTIL TESLA MADE CHANGES TO THE CAR SOFTWARE, - BUT NOW IT TAKES ME 4+ HOURS TO GET FROM 11 MILES TO 205. THE CAR WON'T EVEN CHARGE HIGHER THAN 205 ANYMORE AND WHEN I PURCHASED THE CAR TESLA ADVERTISED 265 MILES EPA. I AM TOLD TESLA SERVICE CENTER WILL NOT GIVE ME THE DIAGNOSTICS REPORT ON MY CAR, I WILL HAVE TO REQUEST IT FROM "NCDS" OR GET A LAWYER... LAST I CHECKED I PAID FOR THE CAR AND I HOLD THE RIGHT TO KNOW WHAT DIAGNOSTICS ARE THEY RUNNING ON MY CAR. THIS IS FROM 1/27/2020 12:30 - 16:43, CHANGING AT THE I-45 NW FREEWAY SC SUPERCHARGER. -STARTED CHARGING AT 11 MILES -FINISHED AT 205 MILES (NOT 100%, STOPPED BEFORE) EPA 265 - CURRENTLY 54,299 MILES. -UNDER WARRANTY (CPO & MANUFACTURING) CAN'T STAY AT THE SUPERCHARGING WITH A YEAR OLD AND A 3 YEARS OLD TODDLER (CRYING, SCREAMING, TANTRUMS, THE LIST GOES ON.. ON A CITY TO CITY TRIP AND NOT INCLUDING NATIONWIDE ROAD TRIPS ) TO GET AT LEAST 200 MILES 4 HOURS. WE CAN'T EVEN TAKE ROAD TRIPS IN TESLA ANYMORE, HAVE TO BORROW A VEHICLE FROM PARENTS OR A FAMILY MEMBER TO KEEP THE COST DOWN (HUMILIATING)

ON NOVEMBER 1, 2019, I WAS SLOWLY BRAKING AND START TURNING RIGHT INTO MY DRIVEWAY ON THE 2013 TESLA MODEL S. I FELT A SURGE OF THE VEHICLE AND 1 SECOND LATER, THE VEHICLE LANDED ON TOP OF THE STAIRCASE OF MY HOUSE ENTRANCE AND DRIVEWAY. I DID NOT PRESS ON THE ACCELERATOR AT ALL WHEN I SLOWLY TURNING INTO THE DRIVEWAY.THE VEHICLE SPED ON ITS OWN FOR ONLY A SPLIT SECOND. I CALLED TESLA ROADSIDE ASSISTANCE. THE REPRESENTATIVE CONTACTED ME AND DIRECT ME TO A REPAIR SHOP AND HE TOLD ME THAT HE WOULD HAVE THE VEHICLE'S INFORMATION TO BE SENT TO THE ENGINEERS TO FIND OUT WHAT HAPPENED. I HAD MY VEHICLE TOWED BUT TO REPAIR SHOP BUT TESLA SUPPORT TEAM HAS BEEN IGNORING ALL MY CALLS AND EMAIL. MY VEHICLE WAS CONSIDERED TO BE TOTAL LOSS BY MY INSURANCE COMPANY.

DURING NORMAL HIGHWAY DRIVING THE MOTOR MOUNT TABS ATTACHING THE ELECTRIC MOTOR OF MY 2013 TESLA MODEL S SHEERED OFF CAUSING THE MOTOR TO SLAM AGAINST THE SUBFRAME. THE VEHICLE HAS UNDER 75,000MI ON IT NOW. TESLA IS CALLING THIS A WEAR AND TEAR ISSUE. A SUBFRAME SHOULD NOT BE FAILING FROM NORMAL WEAR AND TEAR AT UNDER 75,000MI.

NHTSA ACTION NUMBER: DP19005 - INVESTIGATION SUBJECT : BATTERY MANAGEMENT SOFTWARE UPDATES. VIA SOFTWARE UPDATES, TESLA, SUDDENLY, INEXPLICABLY, REDUCED MAXIMUM VOLTAGE OF THE MAIN BATTERY. THE ACTION RESULTED IN INSTANT LOSS OF DISTANCE MILEAGE OF THE CAR OF 12 PERCENT, FROM 237 MILES TO 208 MILES. HORSEPOWER AND GENERAL PERFORMANCE OF THE CAR WAS ALSO REDUCED. TESLA HAS IMPLIED THAT THIS ACTION WAS TAKEN, FOR SELECTED TESLA CARS, OUT OF AN ABUNDANCE OF CAUTION AS A FIRE-SAFETY UPDATE, BUT OFFICIALLY NO SAFETY RECALLS RELATED TO THIS UNEXPLAINED ACTION HAVE BEEN ANNOUNCED. NO ONE ASSOCIATED WITH TESLA HAS OFFERED ANY FURTHER DETAILED EXPLANATION FOR THIS SUDDEN ACTION, WHICH, IN ADDITION TO REDUCING PERFORMANCE AND DISTANCE MILEAGE OF THE CAR, HAS ALSO REDUCED, OVERNIGHT, ITS INTRINSIC ASSET VALUE. THE RESULTS DESCRIBED HERE HAPPENED OVERNIGHT, WHILE THE CAR WAS AT REST---PARKED INSIDE A GARAGE.

TIRE PRESSURE MONITORING SYSTEM FAULT LIGHT AND LOW TIRE PRESSURE LIGHT ON. TESLA SAYS THE BAOLONG SYSTEM INSTALLED IS FAULTY AND FAILING, AND A CONTINENTAL RETROFIT MODULE IS NEEDED. MANY PEOPLE HAVE REPORTED THIS ISSUE. TESLA CHARGES OVER $700 FOR THIS FIX. IF SO MANY PEOPLE ARE HAVING ISSUES WITH THIS, WHY NOT RECALL IT?! TESLA SAYS THERES NO WAY TO RESET THE SENSOR. ONLY OPTION IS TO REPLACE IT.