2013 TESLA MODEL S Complaints
View complaints related to 2013 TESLA MODEL S. The complaints found here are submitted by actual consumers with first hand experience. There are more than 450 complaints submitted for the 2013 TESLA MODEL S. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.
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2013 TESLA MODEL S- St Augustine , FL
Sept 30, 2022. Driving East bound on interstate 10 ,east of Tallahassee FL, car started flashing dash RED. Car applied brakes while going 70 mph. Car made me pull off the road because of applied braking. It would not release the brakes. I called Tesla Roadside assistance, "you have a flat tire". Attached are screenshots. I didn't have a flat tire. Had to get towed 300 miles home. Next day brakes released, drove car. I keep getting error codes everyday. Car has been in service, "nothing wrong". This a safety Hazzard, imagine in heavy traffic on a bridge.
Source: NHTSA WEB SITE -
2013 TESLA MODEL S- APO, NY
The power steering in the vehicle is severely reduced, making steering very difficult while driving. Error message states that " Steering assist reduced - steering may require increased effort."
Source: NHTSA WEB SITE -
2013 TESLA MODEL S- Brooklyn , NY
My 2013 Tesla Model S 60 KW didn’t drive on July 2022 and I got a warning on the screen that all electrical systems are shutting down . The car had to be towed to Tesla Service . Tesla service told me the battery pack has to be replaced for 13k. I went down to Tesla Service and told them I want to see the battery pack but I was told that I couldn’t see it and was shown a piece of the corroded fuse box cover. I was told I couldn’t take a picture of it even though this was my car and own the battery pack . I was told only then that there was corrosion on the fuse box cover to the battery pack and the battery pack has to be replaced for 13k. I paid 13k and Tesla replaced the battery pack 6 weeks later. I have learned since then that many Teslas Model S year 2012-15 have this problem. The problem is that the air conditioner hose leaks on to the fuse box cover and corrodes it. Tesla knows about this problem and refuses to do anything and just says that the entire battery pack has to be replaced. This is a defect in the battery pack that fuse box is located under the air conditioner hose. I asked Tesla before paying for the replacement battery pack if this would occur with the replacement battery and was told that the replacement battery has the fuse box at the other side of the battery pack .not like the old battery. Apparently Tesla knows about this problem and redesigned the battery pack. This a defective battery pack and the car could stop driving suddenly and crash into other cars. This very dangerous and Tesla knew about this for years and didn’t do anything. I was under warranty from 2013 till 2021 for the battery pack and Tesla should have repaired the battery pack or replaced it. I want to reimbursed for my 13k that I spent on the replaced battery pack. Tesla knowingly knows this problem and deceived me and said just the fuse box got corroded. This happened in July 2022 in the heat when I had the air conditioner on and water leaked on to the battery pack.
Source: NHTSA WEB SITE -
2013 TESLA MODEL S- Vallejo, CA
Last week, my vehicle could no longer charge fast and I am unable to charge past 107 miles. The following message appears: BMS_u029 / "Maximum battery charge level reduced" After researching the issue, I found that hundreds of other Tesla drivers have experienced this problem (see: https://teslamotorsclub.com/tmc/forums/model-s-battery-charging.109/). Some were unable to charge after receiving this message, and some were capped at 30-50 miles, making the vehicles practically unusable. Tesla charges $15,000 (remanufactured battery pack) to $25,000 (new) to fix the problem. But many drivers are reporting that the defect is caused by a Tesla design, where the AC condensation drips onto the battery pack and create rust and corrosion, which then cause the batteries to malfunction.
Source: NHTSA WEB SITE -
2013 TESLA MODEL S- Highland, CA
The touchscreen failed and I need it replaced, but Tesla says it’s not part of what the NTSB negotiated with Tesla to do regarding these screens. 2014 model S. It’s not fair to me to have to replace what I believe is a defect. Also, I believe this car was salvaged in another state and then brought to CA and resold to me. There was a salvage record on Bumper and now it disappeared. There’s also a code on my car that reads that acceleration may be reduced and Tesla wants to replace connectors but I keep getting more and more parts added to the quote. They say this is a “preemptive” repair. They made a new firmware/software rollout which took away my Sirius XM capability and they say they know about it, but won’t reinstall my software. I believe their software/firmware has taken away attributes on my car. Tesla won’t give me the repair history to the car and I fear they are hiding all the recalls saying they’ve been done when in reality they haven’t. I’m worried about driving the car.
Source: NHTSA WEB SITE -
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2013 TESLA MODEL S- El Dorado Hills, CA
Car completely turned off. I took it to service and they said that my battery was dying and was out of warranty $13k to fix. Second time turned off in the freeway while my son was driving it. Now the same service will be $22k. I learned that I’m not an isolated case and Tesla is not explaining what is really wrong with it. Another client found out that the air conditioner leaks in the battery. There has been people complaining in Reddit and Tesla canceled the comments
Source: NHTSA WEB SITE -
2013 TESLA MODEL S- Warwick, RI
As I was driving the vehicle home one night on the highway, the vehicle had a 13% charge and told me to pull over safely as it was shutting down. I had it towed to a charging station and the issue seemed to be resolved. Then after a couple weeks, I was driving on the highway and revived another warning, “maximum battery charge level reduced- ok to drive- schedule service.” I brought it to the nearest supercharger and it only charges to 24% charge and it charges extremely slow. I took it in for service and the told me I need to replace the high voltage battery and quoted me at $19,414. I have seen reports of investigations taking place currently in Canada for the same issue. Apparently, these older Teslas have an A/C condensor unit that dumps water onto the battery and causes battery problems. Please look into this for me as I believe a recall is warranted. Thanks so much! I also included the contact information of the dealership where my car is being serviced
Source: NHTSA WEB SITE -
2013 TESLA MODEL S- San Diego, CA
The contact owns a 2013 Tesla Model S. The contact received notification of NHTSA Campaign Number: 21V035000 (Back Over Prevention, Visibility, Exterior Lighting). The contact stated that the recall repair was performed twice however, the vehicle experienced an unknown computer failure. The contact stated while driving at various speeds, the seats moved independently. The contact was unaware of a warning light being illuminated. The contact stated that the driver’s side seat would revert to the seat settings of the second driver independently while the vehicle was in motion. The contact had taken the vehicle to a dealer, where it was diagnosed and determined that the eMMC controller needed to be replaced. The vehicle was repaired; however, the failure occurred again and the eMMC controller was replaced a second time. The failure persisted. The failure mileage was 123,864.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2013 TESLA MODEL S- Alexandria, VA
Battery packs on older Model S are dying WHILE driving. Puts the car non responsive and limp mode. No choice but to try and pull over. No acceleration and car dies. First occurrence warning happened, however went away upon charging the vehicle. Drove to a Tesla service center under its own power, left service center under its own power with no warning messages. Tesla is aware of the issue with older battery packs, demands 20k or to scrap your car, or they require a legal release pertaining to the battery pack. I was locked out of my vehicle and it was held without a mechanics lein. This legal release absolves them of all responsibility over the vehicle especially if you bring it to another shop. Owners have no right to repair their vehicles at shops with certified technicians. The second time this happened, luckily the vehicle was parked and died in a driveway. No warning messages prior. Tesla says it gave warnings however I was not aware. Car was towed by AAA to a service center where it currently sits. Reference to another vehicle which received international attention for exact same issue. https://www.newsweek.com/man-says-tesla-locked-him-out-until-pays-26-thousand-dollar-battery-1743016 These older cars are not safe on the road.
Source: NHTSA WEB SITE -
2013 TESLA MODEL S- San Jose, CA
My car unsafe to drive, since I got 4 recalls in total. But Tesla refused to do so. What should do next step to get them to fix these 4 recalls.
Source: NHTSA WEB SITE