2018 TESLA MODEL X Complaints

While driving on interstate highway at 75 mph, the instrument display and MUC display both go blank. The cruise control did not disengage. No display of vehicle speed, rear camera or other parameters. The display did not return after approximately 2 minutes. The driver then instituted a reboot while still driving. After another 1 to 2 minutes, the instrument panel began to redisplay information. The MUC subsequently displayed information. This is a first time event for this vehicle.

Owner of a 2018 Tesla Model X 100D with 35,499 miles had an accident on June 3rd 2021 due to a full thread loss of the passenger front tire. She was driving to work at the speed limit, early in the morning. Without any alert of pressure loss, the thread separated from the tire, causing the whole belt to hit the interior part of the front fender, causing a loss of control of the vehicle until the complete stop. Luckly, no other cars were involved in the accident. Driver was unable to move the car. Later, the car was towed to the Tesla center in Fresno, CA. Four days later, the car was moved to a body shop. The accident caused substantial damage to the car, well above the cost of a new tire. We have contacted Continental customer service and Tesla. Apparently, the tire is being recalled, but neither Tesla or Continental alerted us.

On Saturday, May 21, 2021 I left home to go to the health club about a mile and a half from my house. I noticed the light was very bumpy. It just did not feel right. Came home And noticed did the car head problem with the suspension. Both front wheels seem to be Forli suspended. Please see the photographs of the front of the car and front passenger as well as front driver side wheels and suspension area.

Car warning alert code TAS_a217 while driving on highway. Light with caution triangle “air suspension compressor disabled”.

I purchased this vehicle from Tesla on March 31 2021. The vin sticker affixed to vehicle inside driver's door shows a manufacturer date of July 2018. After I got it home and dug deeper into the main control unit, I discovered that the main control unit was from a vehicle built prior to March of 2018. All Tesla vehicle built March of 2018 and on, have an updated main control unit. It has been confirmed by Tesla that the car was manufactured in February of 2018. Tesla refuses to tell me why I purchased a vehicle with a vin sticker that states a manufacture date of July 2018 and that the car has a true manufacture date of February 2018. This is a six month discrepancy in time. The vin sticker is there to protect the consumer. It is there to let the consumer know what they are buying. This vin sticker is false, therefore compromising my ability to make a fair purchase decision. Telsa refuses to put July 2018 equipment into my car, to match the vin sticker information. here is an email from me to Tesla Re: MCU 2 [XXX] From:[email protected] To:[XXX] CC: Sent:Tuesday, May 18th 2021, 9:35:33 PM Subject:MCU 2 Hello [XXX], Can you tell me what your local service center is? That way I can escalate your case further to that sales manager and have them look more into what is happening. Thank you! [XXX] | Tesla Support [XXX] https://www.tesla.com/support INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

Service Center refuses to perform TSB SB-21-39-001, stating that because of 2 prior repairs it is the same and not needed, even though the parts listed are different. Carlsbad Service Center, courtesy of Roger the service advisor.

TL* THE CONTACT IS ORIGINAL OWNER OF A 2018 TESLA MODEL X. THE CONTACT HAS EXPERIENCED MULTIPLE INSTRUMENT CLUSTER (IC) FAILURES WHILE DRIVING WHERE THE IC GOES BLANK. CONTACT STATES THAT WHEN THE IC GOES BLANK THE SPEEDOMETER AND TURN SIGNALS ARE NOT PRESENT, AND IT IS NOT POSSIBLE TO ASSESS THE SPEED OF THE VEHICLE OR SIGNAL LANE CHANGES. CONTACT PROVIDED THE FOLLOWING INCIDENT DATES: 29-JUN-2018: INSTRUMENT CLUSTER (IC) GOES BLANK FOR 20 MINUTES ON HWY. CONTACT STOPPED TO CHARGE VEHICLE AND IC CAME BACK ON. CONTACT CALLED TESLA SERVICE (52 DERWOOD CIR, ROCKVILLE, MD 20850, 301-738-6523) AND WAS TOLD TO RESET VEHICLE. 28-SEP-2018: IC GOES BLANK FOR 20 MINUTES WHILE DRIVING ON HWY. CONTACT STOPPED TO CHARGE VEHICLE AND IC CAME BACK ON. 05-OCT-2018: IC GOES BLANK FOR 15 MINUTES ON WHILE DRIVING LOCAL ROAD. CONTACT CALLED TESLA ROADSIDE SERVICE (1-877 798 3752) AND WAS TOLD TO RESET THE VEHICLE WITH FOOT ON BRAKE. IC CAME BACK ON AFTER RESET. 07-NOV-2018: IC GOES BLANK FOR 5 MINUTES ON WHILE DRIVING LOCAL ROAD. IC CAME BACK ON AFTER CONTACT PERFORMED RESET 12-NOV-2018: VEHICLE SERVICED AT TESLA SERVICE (52 DERWOOD CIR, ROCKVILLE, MD 20850, 301-738-6523). IC WAS NOT REPAIRED NOR REPLACED. CONTACT WAS TOLD TO RESET THE VEHICLE TO CORRECT PROBLEM. INVOICE [XXX] ATTACHED. 12-NOV-2018 (CONTINUED): CONTACT SUBMITTED A PHOTOGRAPH OF BLANK INSTRUMENT CLUSTER (IC) FOR TESLA SERIVCE REVIEW. ON THE TESLA SERVICE INVOICE, THE CONTACTS CONCERN IS MISCHARATERIZED AS “INSTRUMENT CLUSTER REBOOTS”, WHEN THE CONTACTS ACTUAL CONCERN WAS THAT THE IC GOES BLANK WHILE DRIVING. THE CONTACTS EXPERIENCE IS THAT THE IC DOES NOT AUTOMATICALLY COME BACK ON (REBOOT) AND HAS BEEN REPEATILY TOLD BY TELSA TO RESET THE VEHICLE TO GET THE IC BACK ON. THE CONTACT QUESTIONED TESLA SERVICE EMPLOYEE ADAM HIGBEE ABOUT WHY THE IC WAS NOT REPLACED. ADAM TOLD CONTACT THAT THE IC GOES BLANK BECAUSE THE MEDIA CONTROL UNIT (MCU) IS UNABLE TO COMMUNICATE WITH THE MCU. HE SAID THAT THEY UPDATED THE FIRMWARE, AND A VEHICLE RESET CAN FIX THE BLANK IC IF IT HAPP

ON MARCH 18 HAD TO MAKE A PANIC EMERGENCY STOP TO AVOID A COLLISION. I HEARD A POPPING NOISE AND IMMEDIATELY HAD GRINDING AND SCRAPING FROM THE LEFT FRONT WHEEL. SOUND WORSE WITH RIGHT TURNS, LESS WITH LEFT TURNS. SCRAPING CONTINUED WITH DRIVING AND CAR WAS TAKEN TO TESLA SERVICE DUBLIN AS A SAFETY ISSUE, NOT SAFE TO DRIVE. TESLA CONFIRMED THAT TWO BOLTS HOLDING THE LEFT FRONT BRAKE CALIPER BROKEN AND HAD TO REPLACE THEM. TESLA TOOK PHOTOS, BUT I DID NOT RECEIVE THEM. WHEEL NOISE RESOLVED.

ON MARCH 1, 2021, WIFE AND I WAS DRIVING EAST BOUND ON ROUTE 80 HIGHWAY IN OHIO. TWICE THE VEHICLE BRAKED WHILE DRIVING IN CRUISE CONTROL. IT WAS A CLEAR DAY. THERE WERE NO CARS AROUND. NO BRIDGES OR OBSTACLES. AND THE ROAD LINES WHERE CLEAR. THE FIRST BRAKING OCCURRED WHILE WE WERE ON RIGHT LANE ON A TWO-LANE HIGHWAY. THE SECOND BRAKING OCCURRED (AROUND 5:15PM) WHILE WE WERE IN THE MIDDLE LANE OF 3-LANE HIGHWAY. WE WERE DRIVING APPROXIMATE 65MPH. AT BOTH BRAKING, MY WIFE WAS DRIVING. WHEN I HAPPEN, WE BOTH CONFIRMED THERE WAS NO CARS OR OBSTACLES AROUND US. WE CONTACTED TESLA, WHO AFTER REVIEWING THEIR LOGS SAYS IT WAS WORKING IN "NORMAL". THAT THE VEHICLE SAW SOMETHING AND BRAKED. EVEN THOUGH BOTH MYSELF AND WIFE CAN CONFIRM THERE WAS NOTHING AROUND US, PARTICULARLY SINCE COVID HAS SIGNIFICANTLY REDUCED ANY TRAFFIC. THERE HAS BEEN A HISTORY OF ISSUES. ON OTHER OCCASION, ONE OF MY SIDE DOORS INDICATED THERE WAS SOMETHING THERE, EVEN THOUGH I WAS THE ONLY VEHICLE IN COMPLETELY EMPTY PARKING LOT. ONLY AFTER MANY COMPLAINTS AN ATTEMPTS DID THEY FINALLY REPLACE THE SENSOR. IT SEEMS THAT THEY ARE REPEATING THEIR DENIAL OF CLAIMS BY TWO EYE-WITNESSES OF THE ISSUES.

ANOTHER MODEL X IN THE JUNKYARD. HTTPS://EREPAIRABLES.COM/SALVAGE-CARS-AUCTION/TESLA/MODEL+X/VID-45676613 BACK WHEEL FELL OFF. NO NEED FOR ME TO SAY ANY MORE. YOURS ANNOYINGLY \KEEF