2018 TESLA MODEL X Complaints

ALL SCREENS IN THE CAR SHUT DOWN WHILE DRIVING AND THERE IS NO ACCESS TO YOUR SPEED, BLINKERS, CONTROL OF LIGHTS, CONTROL OF CAR SAFETY FEATURES, WIPERS, ETC. TESLA WAS NOTIFIED MULTIPLE TIMES AND EACH TIME THEY TRIED TO CORRECT THE ISSUE, IT WAS NOT RESOLVED. IT HAS BEEN A YEAR SINCE THE ISSUE STARTED AND HAS HAPPENED OVER A DOZEN TIMES, RESULTING IN UNSAFE DRIVING CONDITIONS. TESLA KEEPS STATING THEY "REMOTELY DIAGNOSE" THE PROBLEM AND TOLD ME TO KEEP AN EYE ON IT AND SEE IF IT HAPPENS AGAIN, ALTHOUGH THEY TOLD ME LESS THAN 2 WEEKS PRIOR TO CALL IMMEDIATELY IF IT HAPPENED AGAIN. THEY HAVE REFUSED TO FIX THE PROBLEM AND IT HAS BECOME A SAFETY ISSUE WITH DRIVING THE VEHICLE.

TOUCH SCREEN AND MAIN DISPLAY UNIT AND CONTROLLER PROBLEMS. IT GOES BLACK VERY OFTEN, IT BECOMES SLOW MANY TIMES, RESTART TAKES A LONG TIME, SOMETIMES BLUETOOTH STOP WORKING FOR ALL DEVICES, NO SOUNDS CHIMES, NO AUDIO SOMETIMES, THE BLANK SCREEN STAYS FOR LONG TIME SOMETIMES DURING THE DRIVE. THIS IS BIG SAFETY CONCERN. I WENT TO SERVICE FEW TIMES AND MOST RECENTLY TODAY AND TESLA SERVICE DENIED THE SERVICE OR FIX SITING EVERYTHING WORKS. THEY ASKED ME TO RESTART THE SCREEN. THEY TOLD IF SCREEN GOES BLANK WEEKLY IT'S ACCEPTABLE.

THE CENTRAL DISPLAY UNIT/MEDIA UNIT (MCU) HAD MORE AND MORE FREQUENT REBOOTS, FREEZES, BLANK SCREENS. WHEN IT OCCURS, MY AUTOPILOT WILL STOP FUNCTION, TRAFFIC INFORMATION WILL NOT WORK, RADIO/SPEAKER WILL BE SILENT, NO TURN LIGHT SIGNAL CLICKING IS AUDIBLE. THE MANUFACTURER REFUSED TO FIX THE PROBLEM, GIVING ALL TYPES OF EXCUSES.

I'VE BEEN INFORMED BY THE VEHICLE MANUFACTURER, THAT THE TESLA MODEL X 7 SEAT VEHICLE MUST MAKE A LOUD 15 SECOND LONG ALERT WHEN SHIFTING INTO DRIVE, WHEN IN THE EVENT THAT THE VEHICLES FOLD FLAT SEATS ARE FOLDED FLAT. THIS SAME ALERT IS NOT PRESENT ON TESLA MODEL X 5 SEAT VEHICLE MODELS, AND I WOULD LIKE TO INFORM NHTSA THAT TESLA MAYBE VIOLATING REGULATIONS IN THEIR PRODUCED 5 SEAT MODELS, OR MAKING UP REGULATIONS TO IGNORE SOFTWARE BUGS THAT HINDER THE OPERATION OF THEIR VEHICLES AND DISTRACTING THE DRIVER FOR 15 SECONDS WHEN USING THE VEHICLE DAILY.

HELLO, I THOUGHT IT WOULD BE BEST TO SEND MY LATEST SERVICE NOTE ABOUT MY CAR. TESLA CONTINUES TO AVOID FIXING OR ADDRESSING THE PROBLEM. WE ARE NOT SURE WHERE ELSE TO TURN AND SEE SO MANY OTHER COMPLAINTS ABOUT THIS ONLINE. I FINALLY DECIDED IT WAS TIME TO REACH OUT TO YOU. THANK YOU IN ADVANCE FOR ANY ASSISTANCE OR GUIDANCE YOU CAN PROVIDE. ' HI THERE ARE NO TIME STAMPS, AS IT HAS FOR THE PAST 6 MONTHS, THE SCREEN IS PERPETUALLY SLOW. I ASSUME IT IS IN THE RECORDS, WE HAVE REACHED OUT TO SERVICE MANY TIMES. WE'VE HAD THE SCREEN REPLACED, WE'VE CLEARED OUT THE MEMORY, GONE THROUGH REBOOTS AND WE STILL HAVE ISSUES. WE CAN RARELY GET TO OUR REVERSE CAMERA IN A TIMELY MANNER, AND ALL FEATURES ACCESSIBLE VIA THE TOUCHSCREEN ARE UNUSABLE. OUR VEHICLE IS NO LONGER SAFE TO DRIVE. WE'VE RECENTLY GONE ONLINE AND RECOGNIZE THAT WE ARE HAVING THE EXACT SAME ISSUE AS OTHER VEHICLES. WE'VE GONE FROM THE BIGGEST TESLA FAN AND TURNED OUT 50+ PEOPLE TO THE VEHICLE, TO HAVE LOST FAITH IN THE BRAND. ESPECIALLY WITH THE SAFETY ISSUES THIS IS CAUSING US. WE HAVE GONE THROUGH MONTHS OR TROUBLESHOOTING AND REPAIRS AND IT IS STILL NOT RESOLVED. WHAT DO YOU SUGGEST FOR OUR PATH FORWARD? HOW DO WE GET THIS IN FRONT OF TESLA'S LEADERSHIP TEAM?' LEE SCHOR

TIRES ARE SEPARATING INTERNALLY AFTER 27K MILES. CONTINENTAL TIRES. THIS TIRE SHOULD BE GOOD FOR 45K MILES. IT HAS NO OTHER PROBLEMS. TESLA SAYS THEY HAVE LOTS OF PROBLEMS WITH THOSE TIRES. WHEN THE TIRE HAS PROBLEMS IT FAULTS ALL THE SAFETY ISSUES OF CAR AND COMPUTER. BIG PROBLEM. ONLY ANSWER IS TO REPLACE ALL OF TIRES AND SEE WHAT WORKS.

DRIVER DISTRACTION ISSUE WHEN I BOUGHT THE TESLA MODEL X, BASIC VOICE COMMANDS WERE AVAILABLE -- E.G., TO CALL USING A SMARTPHONE, LINKED TO THE CAR VIA BLUETOOTH. THE OPERATION, AS NEW, WAS STRAIGHTFORWARD, AND MATCHED THE THEN-CURRENT MANUAL, AVAILABLE IN 2018. AS IS KNOWN, TESLA UPDATES ITS CAR SOFTWARE, &, IN FACT, MAKES IT MANDATORY THAT THE CAR'S SW BE UPDATED, OR RISK VOIDING THE WARRANTY. NORMALLY, THE NEW SW UPDATES IMPROVE THE OPERATION OF THE CAR. HOWEVER, STARTING IN DECEMBER 2019, THE SW UPDATES, & EACH TESLA 'OWNERS MANUAL' THAT CORRESPONDS, FELL OUT OF SYNC. THE MANUAL WOULD DESCRIBE FUNCTIONALITY, AND THE ACTUAL SOFTWARE, SIMPLY DID NOT HAVE THE FUNCTIONALITY. I'VE READ EACH OF THE UPDATED "MODEL X OWNERS MANUAL NORTH AMERICA", (JANUARY 2020 & OCTOBER 2020), DOWNLOADED FROM THE TESLA WEBSITE. IN EACH CASE, THE CAR FAILS TO CONFORM TO THE OPERATIONAL DETAILS EXPLAINED AT, E.G., THE OCTOBER 2020 (2020.44) MANUAL, PAGE 53. ON THAT PAGE, TESLA EXPLAINS, TWICE, THAT A WAY TO ACTIVATE A VOICE COMMAND, IS TO 1. PRESS THE VOICE BUTTON; 2. STATE THE VOICE COMMAND, E.G., "CALL JOHN DOE" 3. PRESS THE VOICE COMMAND. TWICE, ON THE SAME PAGE 53, TESLA WRONGLY INSTRUCTS THE DRIVER TO 'TAP THE VOICE BUTTON AGAIN' OR 'PRESS AGAIN'. IN HUNDREDS ATTEMPTS TO MAKE THE MODEL X TO RESPOND TO 'BOOKEND' PRESSES OF THE VOICE BUTTON, IT HAS FAILED TO OPERATE IN THE MANNER DESCRIBED IN THE MANUAL, SINCE DECEMBER 2019. HOWEVER, THE CAR DOES RESPOND TO THE FOLLOWING SEQUENCE OF INPUTS, WHICH THE MANUAL ALSO DESCRIBES: 1. PRESS THE VOICE BUTTON; 2. STATE THE VOICE COMMAND, E.G., "CALL JOHN DOE" 3. WAIT, UP TO 5 SECONDS ...CONTINUED IN ATTACHEMENT

TESLA MODEL X DIES TWO TIMES. 1) AT APX 1K MILES (WITHIN 3 MONTHS OF NEW PURCHASE OF NEW VEHICLE, 1ST OWNER), IT DIED ON FREEWAY WITH NO POWER AND STOPPED. DUE TO SPACING FROM THE REAR CARD, NO ACCIDENT OCCURRED AND HENCE NO FATALITY. TESLA SERVICE CENTER FOUND NOTHING WITH THIS ISSUE. NO RESOLUTION ON DIAGNOSIS AND OR DID NOT CARE SAFETY OF THE DRIVER AND PASSENGERS. 2) AT 9K MILES IDENTICAL ISSUE BUT WITH AN ADDITIONAL ISSUE OF MODEL X GOING IN FORWARD DIRECTIONS WHEN IT SHOWED REVERS ON THE INSTRUMENT PANEL. EVERYTHING IN CAR WAS FROZEN ONLY OPTION WAS FORWARD DIRECTION AT LOW SPEED BUT WITH REVERSE MODE SIGN!! I HAD NOT OTHER CONTROL OVER THE TESLA MODEL X. I HAVE TAKEN VIDEO AT THIS TIME FOR AN EVIDENCE. TESLA STATES THAT THEY DID NOT FIND ANY ISSUE AND DOWN LOADED DISPLAY DRIVER AGAIN!! I FIND IT AN EXCUSE AND TESLA DOES NOT UNDERSTAND SERIOUSNESS IN SAFETY ISSUE. ME AND FAMILY IS AFRAID TO DRIVE THIS CAR AFTER TWO INCIDENTS.

FOR 2-3 WEEKS, THE VEHICLE'S RIDE HAS SHUDDERED AND WOBBLED, FROM 1-70 MPH. THE WOBBLE AFFECT IS PARTICULARLY NOTICEABLE WHEN MAKING TURNS, FROM 5+ DEGREES. THE VEHICLE FEELS AS THOUGH A TIRE HAS BEEN BLOWN, BUT THE TIRE SENSORS DO NOT INDICATE ANY TIRE PRESSURE ISSUES. WE HAVE TAKEN THE VEHICLE TO THE MANUFACTURER'S SERVICE CENTER, THINKING INITIALLY THAT THE PROBLEM WAS DRIVETRAIN RELATED. HOWEVER, THE SERVICE CENTER HAS NOTIFIED US THAT THE PROBLEM LIES WITH BOTH REAR TIRES HAVING ISSUES, BOTH INTERNAL SEPARATION AND INTERNAL BUBBLES. THE SERVICE CENTER HAS NOTIFIED US THAT WE MUST PAY FOR REPLACEMENT OF THESE TIRES, WHICH ARE THE VEHICLE'S ORIGINAL TIRES WITH APROX. 25,000 MILES. ALL RESEARCH WE CAN FIND ON INTERNAL SEPARATION AND INTERNAL BUBBLES INDICATES A MANUFACTURING DEFECT. WE ARE GRATEFUL THE ISSUE WAS DISCOVERED BEFORE AN ACCIDENT OCCURED, BUT WONDER WHY THE CONSUMER IS ASKED TO PAY FOR WHAT APPEARS BY ALL OF OUR RESEARCH TO BE A MANUFACTURER'S DEFECT. SHOULDN'T THE VEHICLE'S MANUFACTURER ALSO BE AWARE OF THIS? AND IF SO, WHY WOULD THEY ASK THE PURCHASER OF THE VEHICLE TO PAY FOR THE REPLACEMENT OF A DEFECTIVE PART, WHETHER IT BE THE VEHICLE MANUFACTURER'S OR ORIGINAL COMPONENTS PROVIDED BY A 3RD PARTY, SUCH AS THE TIRES? WE HAVE NOT YET FINALIZED A RESOLUTION, BUT WANTED TO FILE THIS IN ORDER TO MAKE SURE THERE IS A RECORD OF SUCH TIRE DEFECTS IN CASE IT IS A COMMON DEFECT FOR SAID TIRE.

HERE IS A 2018 MODEL X IN THE JUNKYARD HTTPS://WWW.IAAI.COM/VEHICLEDETAILS/37209026?ROWNUMBER=4 DESPITE THIS BEING A LATE MODEL CAR WITH THE SUPPOSEDLY IMPROVED STRENGTH SUSPENSION COMPONENTS THE BACK WHEEL AND SUSPENSION HAS BEEN WRENCHED OFF BY THE TORQUE OF THE MOTOR THIS IS NOT COLLISION DAMAGE. IT IS BAD DESIGN AND BAD MANUFACTURING. THE PICTURES SPEAK FOR THEMSELVES. PLEASE STOP ALLOWING THESE MURDEROUS MACHINES TO SLAUGHTER EVEN MORE PEOPLE. I AM BEGGING YOU. PLEASE STOP THIS NEEDLESS SLAUGHTER. THANK YOU KEEF