2023 TESLA MODEL X Complaints

Touch capacitive buttons on the steering wheel and doors are major safety hazard. The touch buttons on the steering wheel for critical functions like blinkers, headlights, wipers and the horn are all moving with the steering wheel (so you have to look down to locate these critical functions while still moving, especially if you are turning at all), and worse, these buttons sometimes fail to activate even when you do push them. I have several times tried to turn on my blinker for a sudden lane change due to a hazard ahead, and the blinker does not respond / activate. My wife was driving and someone started to run a stop sign in front of us - I yelled "HIT THE HORN!" and she replied with "I CAN'T FIND IT!!!" (we were driving on a bend in the road, the steering wheel was not in the neutral position, and the horn is a tiny touch capacitive button). The button on the driver door to get out is the same or very similar, and I have a 30 second video I can forward you of how this button can fail to respond. In the video, you can see the tip of my finger bend when I first touch the button, I move my finger all over and around the button, and nearly 15 seconds later, the button finally responds and opens the door. The driver door also pops out about 10 degrees when it does open, then becomes very stiff and you have to push hard to get the door to open the rest of the way. The button for the headlights is also a safety issue - if you push and hold the headlight button for too long, it locks the high beams on, instead of just flashing them (or a long duration flash). When you push the headlight button, a menu pops up on the bottom center portion of the center screen, that will allow you to toggle automatic high beams on and off, but when moving, it is only there for 2-3 seconds, and the buttons are extremely small, making it hard to change settings for the headlights safely (must look away from the road, and try to hit the small buttons while moving / bouncing around).

I'm not sure why NHTSA let Tesla remove the horn from the center of the steering wheel. Its now a button on the steering wheel. This is literally something Tesla is trying to fix that i'snt broken. The horn is a critical safety feature. Now that its a button its next to impossible to honk the horn while turning. There are certain tactile features that we drivers have all grown accustomed to and now they are being taken away and making the driving experience more dangerous for the driver, passengers and other vehicles/ pedestrians/ bikers. Please mandate that Tesla keep the horn in the center of the wheel so that we can hit it when its really needed instead of miss critical (mili)seconds looking for the button. I would also encourage you to consider mandating that the buttons on the wheel for signaling also be mandated to stay on a stalk. Most of the time the buttons are sufficient, except again when you're making two quick turns...you shouldn't have to look at the wheel in order to figure out which button signals left and right.

The contact owns a 2023 Tesla Model X. The contact stated while the vehicle was parked, he noticed the rear fender had detached and fallen onto the ground. The contact stated that the driver's side front wheel well had also detached from the vehicle. The vehicle was taken to the dealer, where the parts were put back in place using adhesive. The contact stated that the front fender had detached previously but had been reinstalled using adhesive. The contact was unaware of the cause for the failure and why the dealer was using an adhesive to reinstall the parts. The manufacturer was not made aware of the failure. The failure mileage was approximately 9,649.

I have a 2019 Tesla model 3 with ultrasonic sensors and the parking assist system is great. I always feel like I can trust the system and the reported distances. My 2023 Tesla model x has no ultrasonic sensors and the parking assist system is terrible. So many false positives and false negatives that I just ignore the system. I have to park just by my own eyes and judgement. This puts my own car, other cars and private property at increased risks of collisions.

The power steering appeared to fail, and the wheel is locked in a semi straight position. It requires tremendous force to turn the wheel. This is a major safety issue to have this happen while driving.

The contact owns a 2023 Tesla Model X. The contact stated that the center display had been malfunctioning since purchasing the vehicle new. Additionally, the contact stated that the windows would go up and would go down independently. There was no warning light illuminated. The contact stated that while driving 25-30 MPH, several alarms sounded, and the steering wheel attempted to turn independently, nearly pulling the vehicle out of the lane. The contact stated that the Driving Assist features were turned off at the time of the failure. The vehicle was taken to a Tesla Service Center, who informed the contact that they had reset the operational center system software; however, the contact stated upon operating the vehicle after the service was completed, the music that was playing prior to the service resumed. Additionally, the failure persisted. The contact stated that he believed that the service was not completed properly. The vehicle was not diagnosed nor repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 15.

When driving at highway speed and using cruise control, the car periodically applies its brakes. Sometimes it will only do so for a second or two, then return to the cruise control speed; other times it will continue longer and I will have to intervene by applying pressure to the accelerator pedal. In shorter "phantom braking" episodes the speed may only be reduced by five or ten miles per hour; in longer episodes it could drop by twenty miles per hour before I intervene. I have driven the car for almost three months and have experienced this no fewer than twenty times. To be fair, I have driven almost nine thousand miles during that time, so I have spent a considerable amount of time on highways. When communicating with Tesla's service department, I received a reply message reading, in part: "... slowdowns for apparently no reason are generally caused by a few reasons ... This can easily be overridden by pressing the accelerator pedal ... There are no faults with any of the driver assistance hardware in the vehicle ... these behaviors are a limitation of software in the system ...A service visit is not needed at this time." I have owned cars for almost forty years and have never had these issues while using cruise control. That Tesla finds this acceptable is absolutely not acceptable. I believe it is an unsafe condition, as I have no control over drivers behind me and how they may act in the case of my car decelerating for no apparent reason.

My vehicle has had a multitude of errors for 5 months now about the safety systems being disabled, seat controls malfunctioning, etc. Tesla refused to repair the car (despite only being months old) because I had requested a buyback due to other electrical issues with the vehicle. The driver facing errors (ones shown on the screen that the driver would see) simply said "Safety systems disabled". I contacted Tesla about this months ago and after they pulled the logs from the car, I was assured it was just a generic error and assured me that the car was safe to drive. Today, I found out how to access "service mode" where I could read ALL of the service alerts. It turns out the vehicle is reporting electrical "resistance too high" errors with the airbags which is clearly a safety issue. These errors go back months and were present when Tesla lied about the vehicle being safe to drive. Could the electrical issues cause the airbags to not deploy in a crash or, worse, deploy when they should not which would likely result in a crash? The errors appear to indicate that as they state "The left seat airbag may not perform as designed" and "The farside airbag may not perform as designed". Meanwhile, it's been nearly 5 months since I requested the buyback from Tesla due to this vehicle not being safe to drive, breaking down repeatedly, etc, and they have STILL not responded to my requests. I am at a loss as to how a car manufacturer can get away with such egregious behavior that puts their customers in danger.

The headlight high beams do not properly light upward and the service center refuses to replace the headlight. They also had another new car the same way. Both defective which is a manufacturing problem and safety risk.

Again I recently purchased new tire from Tesla in January 2023 In May 23rd 2023 I had another flat tire while driving - This time technician showed me that tire had a tear inside wall - and It must be a defect in material since Tesla does NOT cover tire warranty I had to pay for it again I replaced 3 tires since November 2022 till now in my new Tesla I believe this brand of tire should be recalled and replaced at free of charge