2019 TESLA MODEL X Complaints
View complaints related to 2019 TESLA MODEL X. The complaints found here are submitted by actual consumers with first hand experience. There are more than 100 complaints submitted for the 2019 TESLA MODEL X. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.
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2019 TESLA MODEL X- San Francisco , CA
To replicate, engage and disengage auto pilot rapidly. While you were toggling auto pilot on and off., flip the switch on the touchscreen. It is possible to toggle into auto pilot, turn off FSD, and then auto pilot becomes active with FSD enabled, in that order. Now it says FSD is completely disabled yet FSD is active and stuck on.
Source: NHTSA WEB SITE -
2019 TESLA MODEL X- Diablo, CA
At the low speed, the car suspension failed (most likely the control arm) and the vehicle swung to the right and crashed into the car bridge rails. As a result of this, the right front wheel dislodged completely, which would not be possible if there were no mechanical problems with the suspension. Tesla Dublin had worked on my suspension three weeks prior to the accident. The full video from the dash cam before and after the accident is available below. https://drive.google.com/drive/folders/1gbVniik6OTrQHAek_k1OfzSAld3btUcu https://share.icloud.com/photos/0019fXn5YAMpzr2s9Yq0oTnfA
Source: NHTSA WEB SITE -
2019 TESLA MODEL X- Vista, CA
Proof Tesla FSD Beta v11.3.1 Running Red Lights. 1. https://youtu.be/qt56idWv9rw?t=455 2. https://youtu.be/iJbJS-UQIDc?t=1297 Proof it tryed to run a stale yellow light: https://youtu.be/4cJasL0_jFU?t=1404 Proof Emergency breaking Failed: https://youtu.be/4cJasL0_jFU?t=658
Source: NHTSA WEB SITE -
2019 TESLA MODEL X- Portland, OR
On Jan 1st, approx 6 PM (completely dark), I was driving my 2019 MX (41K miles) traveling at 60-65MPH on I5. All of a sudden, I noticed a series of dashboard warnings popped up with warning sounds -> "Acceleration/top speed reduced", "Performance Reduced", "Service Require", and "Vehicle system shutting down". I had to pull over to the left shoulder due to limited control of my MX and I was only able to coast without any control of my power padel.. It was a scary moment hearing the beeping warning sound and the cars flying by in the express lane. feeling the MX shaken every time when car passes by. I tried to call Tesla roadside assistance and waited for >40 min without anyone picking up the call. Decided to call the highway patrol and we were EXTREMELY LUCKY when the patrol car pulled up to protect us with its flashing warning lights. Because within five minutes of highway patrol arrival, ALL POWER shut down!! My warning light blinker and headlights were out COMPLETELY!!! We could have been in a detrimental situation if the patrol car did not show up and ended up with cars/semi running into our parked MX. After the tow truck (summoned by the officer) towed our MX to the nearest SC (4.5 miles away), we paid the outrageous $930 fee. After the Tesla rep informed me the HV battery and the 12V needs to be replaced.
Source: NHTSA WEB SITE -
2019 TESLA MODEL X- TARPON SPRINGS, FL
Front Half shafts keep failing due to extreme angles of operation where bearing races are spalled as a result and could result in a high speed failure. Have had 3 replacements in 25K miles and will need a 4th replacement. Lowering car to bring halfshafts more geometrically in line improves halfshaft life, but in turn cause significant rear tire wear resulting in potential high speed blow outs. Adjustable suspension Front and rear links would significantly improve both issues and should be, in my opinion, offered by Tesla as a warranty service bulletin as soon as possible.
Source: NHTSA WEB SITE -
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2019 TESLA MODEL X- Los Altos, CA
The contact owns a 2019 Tesla Model-X. The contact stated while at a traffic signal, he had stopped past the painted line on the roadway. The contact then shifted into reverse (R) to pull back from the traffic line, as the contact began to depress the accelerator, the accelerator pedal dropped to the floorboard and the vehicle accelerated backward at an approximated 15 MPH and crashed into the front end of a vehicle behind him. The contact stated that he had depressed the brake with force, and the vehicle slowed but seemed to continue to want to move at speed in reverse. The contact had slowed enough and shifted the vehicle into drive (D), however, the vehicle now accelerated forward to approximately 60 MPH. The contact ran the traffic signal and depressed the brake with the strength to stop. The vehicle continued to gain speed, the contact then stopped depressing the brake pedal and the accelerator and the vehicle began to slow on its own after having traveled several blocks. The contact stated he had not noticed any warning lights due to the panic situation. The contact steered the vehicle into a parking lot and was able to stop. The contact noticed that the accelerator was still flat against the floorboard and that a coiled spring was lying under the accelerator. The contact stated that the vehicle he had crashed into had given chase and followed him to the parking lot. The contact stated that his vehicle had dents and scrapes on the bumper, the other vehicle had similar damage and there were no injuries. The police were not called. The contact had the vehicle towed to his residence. The contact had called the manufacturer who declined to send an investigator to inspect the vehicle. The contact had the vehicle towed to a repair shop, however, it had not been diagnosed. The vehicle had not been repaired. The failure mileage was approximately 28,000.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2019 TESLA MODEL X- Edison, NJ
Constant shudder when driving because of design flaw in Camber & control arms. We tried reaching out to Tesla multiple times but they don't want to cover it under warranty Multiple owners are having same issue
Source: NHTSA WEB SITE -
2019 TESLA MODEL X- Riverside, CA
February 2022: On Feb 23 and 27, 2022, the vehicle would not start when parked. It was taken to the Tesla service center on March 1, 2022. As shown in the service notes from (Exhibit 2), the service center " found micro SD card issues causing center display communication issues and loss of support for low voltage battery, tech replaced micro SD card, installed firmware and replaced 12 V battery". We took Tesla diagnosis and repair at face value, and our family drove the car for approx. 8000 miles additional miles before the second failure occurred. August 2022: While driving with my wife at 65 miles per hour around 1:45 pm on August 7, 2022, on a very busy Hwy 91 East in the Los Angeles area, the vehicle lost power unannounced, and in less than 2 minutes of the first warning lamp coming on. With the help of very limited residual power that was left in the car, I was able to navigate the vehicle to the triangle between 2 merging freeways. We can only surmise that since I turned on the hazard lights immediately after the first warning lamp was on and there was sufficient distance between the vehicles behind us, we avoided a major accident that could have resulted in bodily injury or death not only to me and my wife, but for others on the freeway. We were stuck in that narrow space for over an hour as we were on hold with Tesla Roadside Assistance for a very long time. The gears would not change, and no amount of hard boot would restart the vehicle. Luckily, we had requested a tow truck from AAA about 40 minutes into the wait and it arrived within 20 or so minutes after the Tesla said the car had to be towed. It was the most traumatic and scariest experience of our lives, whose emotional scars are still fresh in our minds. Imagine vehicles whizzing by us within inches where we were parked causing our vehicle to shake very hard every time a vehicle passed by, reminding us of the danger we were in. The vehicle was towed to the closest Tesla service center.
Source: NHTSA WEB SITE -
2019 TESLA MODEL X- Cincinnati, OH
My rear passenger doors were unable to open. The falcon wing doors could not be opened leaving my child trapped inside. The child locks were on but I could not open the doors from inside or outside the vehicle even if I tried overriding the system. I attempted a vehicle restart and that did not resolve the issue. Finally I turned off the child locks and reached inside the vehicle from the driver door and held the open button on the rear door. The door still would not open up but did pop open a couple inches. I had to physically lift the door up against the resistance of the electric motors to get my child out. I did open a service request with Tesla but I do not feel safe driving this vehicle if the doors are ever unable to be opened.
Source: NHTSA WEB SITE -
2019 TESLA MODEL X- Riverside, CA
While driving with my wife at 65 miles per hour around 1:4 pm on a very busy Hwy 91 East in the Los Angeles area on August 7, 2022, the vehicle lost power unannounced in less than 5 minutes of the first warning lamp coming on. With the help of very limited residual power that was left in the car, I was able to navigate the vehicle to the triangle between 2 merging freeways. We can only surmise that since I turned on the hazard lights immediately after the first warning lamp was on and there was sufficient distance between the vehicles behind us, there was no accident that could have resulted in bodily injury or death. The vehicle was towed to the closest Tesla service center in Buena Park, CA. Tesla technicians "suspect a sporadic voltage/current spike from rear drive unit, but unable to confirm after a 40 mile test drive". They replaced a blown fuse 107 as their diagnosis for drivability; in addition they also changed the 12V battery. In Feb 2022 and March 2022, the vehicle would not start when parked. The service center " found micro SD card issues causing center display communication issues and loss of support for low voltage battery, tech replaced micro sd card, installed firmware and replaced 12 V battery". Tesla has not been able to (a) identify the root case, (b) if the solution they provided addressed root cause and what in their experience, expertise and judgement is the probability if such a failure would reoccur. They have also not provided information of what tests they performed and data from the testing. I am aware that in Feb 2022 a Tesla lost power on I-70 near Independence Missouri and the driver died from the pile up. Based on the above, we are very concerned that the vehicle is unsafe to fro the passengers in my car and others on the freeway in proximity to my vehicle. I had provided information about the August 2022 incident to NHSTA Hot Line call center on August 25, 2022. To date I have not heard back.
Source: NHTSA WEB SITE