2019 TESLA MODEL X Complaints

My 2019 Tesla Model X has Full Self Driving (FSD) software version 12.6.4, which is the latest version provided by Tesla for my vehicle. While driving with FSD engaged, the car became confused by the yellow centerline road markings and possibly lines of black tar road repair and swerved across the centerline and into oncoming traffic. I had to take manual control over from the FSD software to swerve the car back into my lane to avoid oncoming traffic. It is clear that this FSD software version is faulty and not capable of promised autonomy. There are newer versions of the Full Self Driving software that Tesla is providing to newer Tesla vehicles but not to my older Tesla with AI Hardware 3. I believe the NHTSA needs to investigate Tesla's faulty FSD software.

The contact owns a 2019 Tesla Model X. The contact stated that the passenger’s side rear falcon wing door closed unexpectedly. The door sensor failed to sense the contact’s [XXX] daughter’s leg. The contact’s [XXX] daughter’s leg was fractured. The dealer was contacted, and after having the vehicle inspected, no cause for the failure was found. The vehicle was not diagnosed or repaired. The manufacturer was informed of the failure. The contact was informed that an Incident Report would be available within 30 days, but received no additional information from the manufacturer. The failure mileage was approximately 113,000. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Vehicle: 2019 Tesla Model X VIN: [XXX] My horn stopped working, and Tesla Service diagnosed the issue as a “known issue” with the driver airbag module, stating the entire airbag assembly must be replaced. They quoted me several thousand dollars for the repair. A horn failure caused by the airbag assembly is a safety defect, and Tesla has an active NHTSA recall (25V-172) for Model X vehicles with incorrect driver airbag/horn pad assemblies that cause the horn to stop working. My vehicle is experiencing the same failure mode, but Tesla says my VIN is not included in the recall. Since Tesla acknowledges this as a “known issue” involving a safety-critical component (airbag and horn), I am reporting this so NHTSA can investigate whether the existing recall should be expanded to include earlier Model X vehicles like mine. The horn is a required safety device, and failure due to an airbag defect presents an unreasonable safety risk. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

On March 6, 2026, at 7:15 PM, the rear lower control arm on my 2019 Tesla Model X Raven catastrophically failed while traveling at 55 mph. The suspension component snapped without warning or impact, causing an immediate and dangerous loss of vehicle stability with my children inside. I was forced to perform an emergency stop on the narrow shoulder of US-395, an unlit one-lane highway with a 65-mph speed limit. Because the vehicle was disabled in a remote, dark area, my family was stranded in a hazardous high-speed traffic zone until 10:30 PM waiting for a tow. This failure matches the casting fracture defect described in Tesla Service Bulletin SB-25-31-002. I am reporting this as a severe safety defect that placed my family in a life-threatening situation. There were no warning lights to advise of the failure. Incident details: Mileage at Failure: 76,980 miles Date/Time: March 6, 2026, at approximately 7:15 PM Speed at Failure: 55 mph (Speed Limit: 65 mph) Emergency Pull-over: Yes

I have replaced several sets of tires with this Tesla Model X 2019. After years of dealing with a front end alignment problem, I finally had the repair done with some assistance from Tesla. When I purchased my vehicle under warranty, I reported problems with steering and pulling to one side, but they repeatedly claimed they couldn't replicate. This was before they allowed customers to drive with the repaid team. I mention the front-end problems as that has coupled with the rear tires. Inner wear is a consistent problem. I went to Costco today to have them look at tires I bought in November of 2024 and they said the tire was balding and unrepairable. In fact the tires were showing wear on both sides and needed to be replaced. A full set costs $1400.00+ and this is the second time I'm having to replace tires for wearing out quickly. There's a fix online from a company "N2itive". On their website they state, "The N2ITIVE SX-2 adjustable rear camber arms are designed to address the common inner tire wear issues that plague the Tesla Model S and X. These arms are available in the Red and Natural Anodized finishes with a 3-Year Warranty or the Black Anodized finish with Lifetime Warranty and work best when used in conjunction with our TSX-2 Toe Arms." External companies are standing up lines of business based on Tesla's failures. This is a problem and someone is going to get hurt, or worse.

The contact owns a 2019 Tesla Model X. The contact stated that a stress crack had developed in the windshield near the forward-facing ADAS camera and sensor. The dealer inspected the vehicle and confirmed there was no sign of an impact to the windshield to cause the stress crack. The vehicle was taken to a dealer and the failure was confirmed. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 26,000.

Vehicle: 2019 Tesla Model X VIN: [XXX] Component: Suspension/Steering/Drivetrain Defect Description: Three concurrent Technical Service Bulletin failures: 1. TSB SB-21-39-001: Front drive unit halfshafts premature failure (manufacturing defect, pre-May 2019 builds) 2. TSB SB-20-32-004: Steering intermediate shaft corrosion due to inadequate road contaminant protection (design defect) 3. Ball joint/control arm water ingress from inadequate sealing (design defect) All three TSBs failing simultaneously at 177K miles. Vehicle purchased April 2019, within affected population for all TSBs. Tesla issued technical bulletins acknowledging these as defects but requires customers to pay full repair cost ($6,337). Local service management admitted not reading TSBs when reviewing goodwill request. After escalation, received 32% cost-sharing. Three concurrent TSB failures suggest systemic design/manufacturing issues warranting recall consideration. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The front passenger seat sensor failed. Without the sensor properly detecting weight, the airbag will deploy no matter the weight of the front seat passenger. Tesla has fixed the sensor placement in newer models as the service tech told us this is a common issue in later models where the only fix is to pay over $5k to replace the entire seat otherwise the airbag will go off no matter what.

After charging, the car threw over 16 error codes and would not drive. Tesla advised the car experienced a High Voltage battery failure. Some the error codes experienced were: GTW_w370 Battery charge level too low Charge now - Vehicle may not wake from sleep BMS_w017 Service is required PULL OVER SAFELY DI_u014 Unable to drive Voltage supply too low MORGANVILLE GTW_W157 Power reduced Vehicle systems shutting down BMS_f017 Service is required PULL OVER SAFELY TAS_a218 Air suspension adjustment unavailable Functionality may be restored on next drive BMS_u018 Maximum battery charge level reduced OK to drive - Schedule service BMS_u008 Acceleration and top speed reduced Performance may be restored on next drive BMS_W107 Vehicle may not restart Service is required BMS_f107

I own a 2019 Model X which I have been driving for six years without any driving issues. I did have a few incidents in which the screen went black while driving. That was scary - driving without controls. These issues reported to Tesla and were addressed by Tesla. Today I was pulling into a parking lot when all of a sudden my Tesla automatically accelerated to high speed. I could not control or stop the vehicle despite applying hard brakes. The car crashed through a metal fence and continued to accelerate through the wall of a building. The only reason it finally stopped was because the back tires got stuck on the ledge of the wall. The Tesla went through the metal gates and walls of the building, but the safety airbag never deployed. The car has been towed away and reported to the insurance immediately after the police report. There was no warning messages or indication prior to the incident.