2019 TESLA MODEL X Complaints

What component or system failed or malfunctioned, and is it available for inspection upon request? -- Cruise Control system (with or without Full Auto-pilot engaged) How was your safety or the safety of others put at risk? -- Vehicle comes to a near complete stop from highway speeds, in traffic, to avoid 'something' that doesn't exist Has the problem been reproduced or confirmed by a dealer or independent service center? -- No, but can be reproduced on Highway 54 between El Paso, TX and Alamogordo, NM Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? -- No Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? - No, problem has occurred since April 2022 after receiving the Full Self-driving beta software update. Description of problem: Vehicle is suffering from the well known "Phantom Braking" issue and appears to be getting worse. The problem can be reproduced 100% of the time on Highway 54 between El Paso, TX and Alamogordo, NM. With Cruise Control activated and set to 75 MPH (Auto-pilot disengaged), vehicle will hard brake to 45 MPH or less and then resume back to 75 MPH; essentially "brake checking" the vehicle directly behind. No injuries or accidents to report at this time

The contact owns a 2019 Tesla Model X. The contact stated while attempting to start the vehicle, the vehicle would not start. After several hours, the contact was able to start the vehicle and drove home. The vehicle was taken to the dealer and the 12-Volt battery was replaced; however, the failure reoccurred. The contact stated while driving 65 MPH, the vehicle started losing power. The contact pulled over to the side of roadway and the vehicle lost motive power and stalled without warning. The contact was not able to restart the vehicle. The vehicle was towed to the dealer where they diagnosed the vehicle and they stated that fuse #107 was blown. The vehicle was repaired. The manufacturer was not contacted. The failure mileage was 34,234.

My 2019 Model X, which hadnt travelled even 2-3 miles in the last 3 weeks, suddenly had misaligned front wheels. When I contacted Tesla, they sent a tow truck to tow the vehicle. The tow truck driver upon seeing my vehicle mentioned that the suspension is broken and he has been towing many Tesla Model X's because of this reason. The Tesla service center said that the suspension is damaged because of driver abuse most likely due to driving at high-speed over potholes. Upon asking them how did they find out about the damage they mentioned that their service technician went underneath my car while it was on the tow truck and using a flashlight saw that the suspension was bent and determined that was due to driver abuse. Tesla didnt have any records to prove that the car was actually inspected at their shop and they sent my car to their authorized body shop to be fixed at my expense. I believe that Tesla is lying, they know that the front suspension is weak and tends to get damaged over few years of abuse. Instead of recalling the vehicle they are blaming the drivers such that the Driver's insurance bears the cost instead of Tesla.

When in direct sunlight in temperatures above 80 F rear doors (referred to as Falcon Wing Doors, FWD) will not open reporting an “Obstacle Detected” error. The on-screen manual override will not work in this situation. You just use the interior physical control on the pillar near the door you are trying to open. For this control to work you must disable the child protection control. Manually raising the door therefore requires several intermediate steps including disabling a basic safety mechanism. On top of all that, the door takes up to 20 seconds to open using the manual override. I have had the issue repaired on 3 separate occasions and it is still not fixed. I would also note the the 2018 Tesla Model X we previously owned had the same problem.

Car brakes hard when nothing is in road and when it comes to stopped cars waits too long to brake and brakes too hard when using autopilot

We continue to experience "phantom braking" from our Tesla Model X. The incidents are sporadic, but have been been consistent across our 3 years of ownership of the car. The phantom brake incidents always occur on the freeway, and are rarely associated with an actual collision. The car will be set to standard "autopilot" cruise, and will suddenly slam on the brakes. We have become so accustomed to this, that we are usually ready to intervene and accelerate manually to avoid startling/brake checking the traffic behind us. Autopilot has always seemed to phantom brake in the following conditions: around semi trucks, or large trucks, or when (what I assume) is confusion of the nav system where the car believes it's on a reduced speed limit road, when in fact it's still on the freeway.

Phantom Breaking does occur. It is scary when this happens because of rear vehicles not being able to stop. The breaking, I think, is probably due to some shadows on the road like bridges casting shadows on the road, or something else of that nature, the vehicle perceives an obstruction ahead. I think it is camera issue related, or sensor perceiving some unknown, not existing object ahead. This has happened multiple times, and at one spot on I 690 before a bridge. That is why my thinking is shadow issue.

the automobile automatically brakes even on the highway at speeds of 55 -65 miles per hour. It creates a safety issue because there are cars coming behind me at full speed and the tesla stops for no reason.

When I am driving down the highway, the car breaks abruptly for no reason at high speeds. It has scared my family multiple times over the last 3 to 4 months. I thought by now it would stop doing it, but it’s still inconsistent even when I checked all of the camera lenses turn sure they are clean. I understand this is being called phantom breaking? Please let me know when I can do?

Tesla's v11 software has moved systems needed to use the vehicle, such as climate control, window defrosters, and more from standard reachable positions, to buried in menus. This requires multiple taps, swipes, and other actions that take the driver's eyes off the road. The system also uses microscopic sized fonts, rendering it very difficult to quickly view information such as speed, battery level, location, and more while operating the vehicle. Please look into this. Thank you.