THOR Complaints

ON APRIL 5, 2016, AS WE WERE DRIVING IN SOUTH CAROLINA, ON A DIVIDED HIGHWAY AT ABOUT 65 MPH, WHEN WITH NO WARNING, WITH NO WARNING, THE OVERHEAD CABINET DIRECTLY OVER OUR HEADS CAME CRASHING DOWN ON US. IT HIT ME ON THE HEAD AND SHOULDER, AND HIT MY HUSBAND, JEFF, ON HIS ARM AND HAND. JEFF MANAGED TO LOOK OUT THE SIDE WINDOW AND USE THE CENTER LANE MARKING TO MAKE SURE WE STAYED ON THE ROAD. HE THEN PUT HIS HEAD DOWN SO THAT HE COULD SEE WELL ENOUGH UNDERNEATH THE FALLEN CABINET TO GET US OFF ON THE SHOULDER OF THE ROAD. IF HE HADN'T BEEN ABLE TO DO THAT, WE VERY LIKELY WOULD HAVE GONE OFF THE ROAD. WE FIRST HAD TO SEMI-ARGUE WITH THOR TO GET THEM TO ADDRESS THIS WARRANTY ITEM. WHEN THEY FINALLY AGREED TO ADDRESS THE ISSUE, WE HAD TO INSIST THAT THEY RE-ENGINEER HOW THE OVERHEAD CABINET WAS ATTACHED TO THE BED THAT RIDES ABOVE THE CAB. THE WAY THE CABINET WAS ATTACHED WAS TO HAVE 14 WOOD SCREWS IN THE FRONT OF THE CABINET, ADHERING IT TO THE METAL BED & REINFORCEMENT ABOVE, AND ONLY 2 IN THE BACK OF THE CABINET. AGAIN, WOOD SCREWS WERE USED TO ATTEMPT TO SCREW INTO METAL. WE WERE DISAPPOINTED BY THE SOMEWHAT LACK OF CONCERN THOR DISPLAYED FOR OTHER CUSTOMERS WHO MAY HAVE PURCHASED A MOTORHOME WITH THE SAME OVERHEAD CABINET CONFIGURATION. THEY KEPT INSISTING THAT OUR SITUATION WAS AN EXCEPTION, AND THAT THIS HAD NEVER OCCURRED BEFORE. HOWEVER, HOW SECURE CAN ANY CABINET BE IF WOOD SCREWS ARE USED TO SCREW INTO METAL'..AND ARE 2 SCREWS TRULY SUFFICIENT FOR ADHERING THE BACK PORTION OF THE CABINET, WHERE MOST OF THE WEIGHT SITS? WE'RE OK NOW, BUT WHAT ABOUT OTHERS? OTHERS MAY HAVE THE SAME THING HAPPEN TO THEM. PERHAPS THIS HAS ALREADY OCCURRED, WITH DISASTROUS RESULTS, AND THE OCCUPANTS MAY NOT BE IN ANY POSITION TO EXPLAIN THAT THE CABINET WAS THE CAUSE, AND NOT JUST ANOTHER PIECE OF DAMAGE THAT OCCURRED AS A RESULT OF THE CRASH.*DT*JB

TL* THE CONTACT OWNS A 2002 THOR TAHOE TRAVEL TRAILER (NA) EQUIPPED WITH CARLISLE RADIAL TRAIL TIRES, SIZE 205/75/R14. THE DOT NUMBER WAS 9QKCFC5004. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 65 MPH, THE CONTACT SMELLED BURNING RUBBER. THE RV WAS MANEUVERED TO THE SIDE OF THE ROAD. THE CONTACT NOTICED THAT THE FRONT PASSENGER'S SIDE TIRE HAD EXPLODED. A SPARE TIRE WAS INSTALLED TEMPORARILY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE DEFECTIVE TIRE WAS REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE RV AND TIRE FAILURE MILEAGE WAS UNAVAILABLE. UPDATED 07/31/13*LJ

TL* THE CONTACT OWNS A 2000 THOR MOTOR HOME EQUIPPED WITH RUNWAY ENDURO H/T TIRES, SIZE: 225/75R16. THE CONTACT STATED THAT THE STEEL BELT IN THE REAR PASSENGER SIDE TIRE FRACTURED, CAUSING THE RUBBER AND STEEL TO PEEL AWAY RAPIDLY. THE MANUFACTURER AND DEALER HAD NOT BEEN NOTIFIED. THE FAILURE MILEAGE WAS NOT AVAILABLE. THE VIN WAS NOT AVAILABLE.

TIRE AND STEEL BELT SEPARATION GOODYEAR TRAILER TIRE MARATHON RADIAL SIZE ST205/75R14 MADE IN NEW ZEALAND #T302199 BW-1. *TR

APPROXIMATELY 2 MILES FROM MY HOME A MOTORIST STOPPED AND INFORMED ME SMOKE WAS POURING FROM THE RIGHT REAR OF MY FIFTH WHEEL TRAVEL TRAILER. UPON CLOSE INSPECTION I FOUND THE FRAME CRACKED AND ALLOWED THE REAR AXLE TO SHIFT FORWARD. THE REAR TIRE THEN RUBBED ON THE FRONT TIRE CREATING THE TIRES TO OVERHEAT. WE JACKED THE REAR AXLE INTO PLACE AND BLOCKED IT SO WE COULD RETURN HOME. IN ANOTHER ONE MILE WE WOULD HAVE BEEN TRAVELING ON INTERSTATE HIGHWAYS FOR 250 MILES TO OUR DESTINATION. IF I HAD NOT BEEN WARNED BY THE PASSING MOTORIST THIS COULD HAVE RESULTED IN A BAD SITUATION CAUSING A FIRE OR ACCIDENT. THE TRAILER IS GOING INTO A FRAME SHOP ON DECEMBER 3, 2007 FOR FURTHER STUDY AND REPAIR. THIS TRAILER IS 6 YEARS OLD AND SHOULD NOT HAVE THIS PROBLEM. I CONTACTED THE MANUFACTURER AND WAS TOLD THEY DO NOT HAVE A FRAME PROBLEM AND THAT I SHOULD CONTACT MY INSURANCE COMPANY. I DO NOT BELIEVE THIS IS AN INSURANCE PROBLEM BUT A MANUFACTURER DESIGN FLAW OR EQUIPMENT FAILURE. THIS IS A FIFTH AVENUE TRAILER MODEL 34RLRD WHICH DOES NOT SHOW ON YOUR LISTING. *TR

FRAME FAILURE, CAUSING POOR TOWING. CRACKS IN FRAME ALONG WITH CROSS MEMBER BEING RIPPED FROM MAIN FRAME RAIL. THIS WAS CAUSED BY POOR ENGINEERING ON THE PART OF THE MANUFACTURER.*AK

I HAVE HAD 6 BLOWOUTS ON MY TRAVEL TRAILER WITH CARLISLE TIRES OVER A TWO YEAR PERIOD. THERE HAS BEEN OVER $2000 DAMAGE TO MY TRAVEL TRAILER AND TWICE ON INTERSTATE HIGHWAYS HAS CAUSED A VERY DANGEROUS TRAFFIC PROBLEM. *NM

THE SPARK PLUG BLEW OUT OF THE 3RD PLUG HOLE ON THE PASSENGER SIDE OF MY FORD V-10 ENGINE. IT STRIPPED ALL THE THREADS IN THE HOLE AND BROKE THE COIL MOUNT OFF. *JB

WESTBOUND INTERSTATE 40 AND 98 MILE MARKER, MOTORHOME ENGINE QUIT GOING @ 60 MPH. HAD TO BE TOWED INTO BARSTOW. ENGINE HAD 55,000 MILES ON IT. ENGINE FAILURE, ACCORDING TO MECHANICS, WAS COOLANT IN THE OIL WHICH LEAD TO THE ENGINE LOCKING UP. OIL WAS CHECKED BEFORE TRIP STARTED AND WAS FINE. A NEW ENGINE IS BEING INSTALLED WITHIN THE NEXT THREE WEEKS AT A COST OF ALMOST THE VALUE OF THE MOTORHOME. THE MOTORHOME IS A PINNICLE, MOD. 32Q.*JB

ON A RECENT VACATION TO FLORIDA, I BLEW OUT ONE TIRE NEAR GAINESVILLE, FL. A SECOND TIRE BLEW IN OCALA, FL. THESE ARE THE ORIGINAL TIRES THAT CAME ON MY 2002 AEROSTAR TRAVEL TRAILER, MADE BY THOR. THESE TIRES HAD LESS THAN 5000 MILES ON THEM. (CARLISLE RADIAL ST ST215/75R14). ONE OF THE OTHER TWO REMAINING TIRES HAD BUBBLES ON IT, SO IT WAS REPLACED AS WELL. THESE TIRES ARE WELL MAINTAINED, COVERED WHEN NOT TRAVELING, AIR CHECKED CONSTANTLY, AND NEVER OVERLOADED. AFTER RETURNING HOME I CONTACTED CARLISLE TIRES WHO INFORMED ME THAT THESE TIRES WERE OVER TWO YEARS OLD AND THEY COULDN'T DO ANY THING FOR ME. THEY SAID THIS TIRE WAS MADE BY GOOD YEAR AND I COULD CONTACT THEM AND SEE IF THEY WOULD DO ANYTHING. I CALLED GOODYEAR AND WAS TOLD THEY WOULD PAY FOR ANY DAMAGE TO MY TRAILER THE TIRE HAD DONE, IF I HAD KEPT THE OLD TIRE. THEY SAID THEY WOULD EVEN PICK UP THE OLD TIRE AT THE DEALER WHERE I HAD LEFT IT. NO ONE EVER MENTIONED THIS WHEN I WAS BUYING REPLACEMENT TIRES. I CALLED THE DEALER BUT THEY HAD ALREADY DISPOSED OF THE OLD TIRES. I WAS ON VACATION FOR TWO AND A HALF MONTHS IN FLORIDA SO THE OLD TIRES WERE GONE. I STILL HAVE ONE OF THE TIRES LEFT. BECAUSE I DON''T TRUST THEM, THIS TIRE WILL NEVER BE USED ON THE ROAD. I HAVE THIS TIRE IN MY GARAGE IF GOODYEAR WOULD LIKE IT BACK. ALSO, I HAVE ONE TIRE UNDER THE TRAILER USED FOR A SPARE. I HAVE ALREADY HAD MY TRAILER FIXED WITH AN INSURANCE CLAIM, BUT HAD TO PAY A 100 DOLLAR DEDUCTIBLE. I DON''T UNDERSTAND WHY GOODYEAR WOULD PAY FOR DAMAGES BUT NOT PAY FOR REPLACING THESE TIRES. I HOPE THESE MARATHON TIRES ARE BETTER THAN I HAD, BUT THEY STILL WORRY ME SINCE GOODYEAR MADE BOTH TIRE BRANDS. I BELIEVE CARLISLE TIRES OR GOODYEAR TIRES OWE ME THE MONEY FOR THE 4 TIRES I REPLACED, AND MY DEDUCTIBLE. PLUS THEY SHOULD REPLACE THE SPARE. HERE IS SOME MORE INFO THAT WAS ON THE ONE REMAINING TIRE I KEPT. (111229 DOT DBHBH12 CR9592-1 DRCD75-A-EES) ANY HELP YOU CAN GIVE ME WOULD BE GREATLY APPRECIATED.